Shout-Out Wednesday: Shining The Spotlight on FSO's Brightest Stars

"It’s refreshing to see a young man with a strong work ethic and a great deal of maturity. Never late, always early, perfect attendance, great customer service and over exceeding service excellence." 

Good Morning Folks,

Following is client feedback about our team members who have been caught delivering the WOW!  They put their hearts and souls into putting their best foot forward every day to deliver a superior client experience that cannot be taken for granted. 

Here's why:

I cannot imagine working for a competitor. I cannot imagine talking about people solutions while working for a competitor. I cannot imagine trying to explain the de-motivated, unengaged staff if working at a competitor. I can’t imagine not getting the support from my management team if working at a competitor. I can't tell you how many people we've hired who worked for competitors just a short time ago and they will tell you they can’t imagine being there.

By contrast, as you see from the kudos below, we have a great company with a laser focus on people. We have great management in the field backed by superior reward and recognition programs. And we can boast what most of our competition's executives can't:  

That I literally get dozens of compliments like these below about our staff from clients each and every day.  And clients who switch to us from the competition tells us this too. One executive at a major law firm remarked, "They save time, money and effort. They are way different than our previous partner in the way Mitch runs a client-centric business and we are looking forward to getting back to that."

Matthew- Office Service NYC-HQ (on loan to jumpstart a major law firm opening in Boston)
"I wanted to take a moment to give some much deserved compliments to our own Matthew. I would like to nominate him for Spotlight Tuesday, Kudos, and a Nobel Prize for Hospitality (if such a thing exists). : ) He is FANTASTIC!!!! His willingness to assist is stellar and his help is very much appreciated. He does what needs to be done to accomplish work. He has a wonderful attitude. It’s refreshing to see a young man such as Matthew with a strong work ethic and a great deal of maturity. He is an indispensable asset to this company and will soar to great heights throughout his career. Thank you for everything you have done to assist here in Boston Matthew. Please don’t go back to New York!"   

Jamie- McCarter English  (Newark)

Hi Jamie, I just wanted tos ay thanks for you help troubleshooting. I thought about how waiting for a bar code change can be a pain.  The documents we use are pretty awkward to use to create the bar codes. We have a method built-in to receiver, frankly not quite as pretty but they function great and they’re easy to create. I am attaching the documentation on this feature in case you find it useful. You can even print out just the bar code for people (one or more) on the Zebra printer and stick them on a sheet of paper.  Thanks!

Miguel – McCarter & English (Hartford)

Miguel was working on a scan project that was not going very well.  Miguel set the settings on Job Build, the paper was very old and kept jamming in the copier. Once the copier jams you have to start over from page 1. Miguel took it upon himself to stay passed his scheduled work hours off the clock to complete the project for the client. The client was very thrilled that he did that.

Carlos & Occasion- Brookfield Vesey Street

"Just wanted to thank you and your team for the great service you have provided  in Leroys absence, especially Alfred."

Jay- Caplin & Drysdale
"Awesome work Jay!! That's the energy I'm talking about!! Nothing like taking the information from our huddles and applying them! True (re) imagination "

David- Burns & Levinson

"I’ve been working with David the past couple of days for a client who is using our MPR for most of the day. He has been extraordinary! He has asked questions, followed through and has taken the initiative to let me know what is going on throughout the day. Great job!"

Dominique- FSO Executive Assistant

"Hey Dominique! Thank you so much for not letting me switch my hotel last week. LOL!! It is such a nice hotel and I wouldn't walk a half mile in this heat for anything!! It is the worst heat I've ever felt so I would have had to take a taxi to the Fairfield anyway. You are the best!!"

Ray & Jessie- ASME
"Never late, always early, perfect attendance, great customer service and over exceeding service excellence.  Working together is their secret! They possess personality traits that can’t be taught.   For instance, the resolve challenges on their own! Plus, they’re both charming!!!"

Israel- Brother International (NJ)
"Israel has helped me on numerous occasions to create recruiting materials, delivering awesome quality for our brand on campus. He's always quick to respond when I ask for help, has a positive attitude, meets deadlines, and has good suggestions when I need input on the best way to create an item. He is a fantastic resource and they continue to look forward to working with him."

Adrieanne- PHD

 “Adrieanne Valentine is fabulous!  And definitely a keeper.  She really thinks about what she's doing and analyzes it and asks the right questions....love the attention to detail!” way to go Adrieanne!!

I wanted to take a moment to thank our clients for recognizing the great work our folks do. This is a great time to be at FSO. We have an amazing company and a powerful message to share how we are enabling our customers to (re) Imagine new possibilities and with our help, make them real.

To all of those applauded, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  .
“If you want happiness for an hour—take a nap. 
If you want happiness for a day—go fishing. 
If you want happiness for a month—get married. 
If you want happiness for a year—inherit a fortune. 
If you want happiness for a lifetime—help others.”

. . . . . . . . . .. . . . . . . . . . . . .  . . . . . . . 

Shout Out Wednesday: What's Better Than The Amazing Rising Star You Can Always Count On?

"The level of service that I have received has been outstanding to say the least. He is one of those folks that you look forward to seeing and always know that he has your back and is willing to work with you under high pressure deadlines."

Good Morning Folks,

FSO entered into strategic partnerships with clients to (re)IMAGINE non-core functions including Reception, Guest Services, Hoteling, Copy/Reprographics and Records, so enabling our clients to concentrate on their core competency of creating value for THEIR customers.

In a time of rapid business change and disruption, FSO has been able to make a positive and powerful impact on our client's bottom line. Every day our hospitable teams across the USA helps clients improve service, reduce cost and take better care of the people who help make it possible. 

Today we hear directly from client management about some of the AWESOME ways our motivated, team oriented, passionate people supported them in the month of June.

Ardiana, IMG ***3 Kudos in 1 Month***

“I just wanted to write in a good word for Ardiana at reception. I’ve had to schedule a meeting or two at IMG for the last minute, and she’s been nothing but amazing and helpful! She’s very responsive, covers everything and even shows our guests to the proper conference room. It’s a joy to work with her!”

“Ardiana, I know these past weeks have been very hectic and I want to thank you for your hard work accommodating my division’s needs. You play an important role helping use set up meetings. Thanks again for your hard work.”

“I wanted to let you know that Ardiana was the BIGGEST help today in securing a guest office for WME/IMG’s COO. Our COO's schedule is difficult to manage, and she went above and beyond to help me. She took the initiative to call people for me and get to the bottom of things, and she was an absolute pleasure to work with.” 

Daniel, IMG 

"May I just expound to you how grateful and thankful I am regarding the help that Daniel provided the IT team during our 11 Madison move. During multiple times he helped us physically move all of our equipment was instrumental to completing our workload. It was a stressful and trying time and he helped us tremendously through it. The entire IT team is thankful for his help. Thank you again."

 IMG Team     

"I want to thank you all for your support last week. Without you all, we would not have been productive. Because of your timely and quality support, our HR team was able to get through testing of the Workday product and get along with each other in the same room for hours at a time!! " 

Theresa, IMG

Thank you, this was such a sweet note to get! You were always a cheerful smile to see in the morning and thanks so much for your help (now and continuing…sorry for those legal boxes J). Will miss you also!!  

Victor, IMG ***2 Kudos in 1 Month***

Just wanted to let you know that Victor saved the day again.  He fixed the espresso maker.  It’s not just that he did the task, it’s how friendly and professional he always is.  He puts us all in a good mood and keeps the floor on an even keel. 

"I’d just like to give some kudos to Victor for continually going out of his way to help things function more smoothly over here at IMG 200!He’s really been a great help to our office (for a few above the benchmark requests)! Thanks!"

 Peter, IMG

"I wanted to drop you a quick note to let you know that Peter was invaluable on Tuesday night helping out the team that works on SUBWAY with a very large mailing project. Often times when we ship something, it is usually no easy task, but with Peter’s help, everything goes smoothly and we make the UPS deadline. Tuesday night, Peter went above and beyond, staying late, ensuring that we made the overnight deadline and helping us prepare for our in person deliveries the next day. We couldn’t have done it without him!"

Hazael, Univision Miami
I wanted to give a special THANK YOU to Hazael at Univision, Miami. Hazael was extremely helpful with recruitment for our new client, and not only available, but provided EXCELLENT feedback and kept strong communications about each and every single candidate. Thanks to Hazael, I was able to identify best candidates to present to our client including an excellent referral from Hazael as well :-). I'm looking forward working with Hazael again and nothing better but such an amazing Rising Star we can always count on :-). Way to go!!"

Joseph and the Societe Generale Team
"I wanted to thank you and all of the Soc Gen team for today’s morning management breakfast. I greatly appreciated your help from ensuring we had a space and helping me out with event!! It was a great meeting, and the attention to detail from you and your team was amazing. I can’t say thank you enough as you all made my job easier. Please extend my gratitude to all the team members involved! THANK YOU."


Leslie, Fross ***2 Kudos in 1 Month***
"Leslie just started with us a few weeks ago and is ALREADY wowing the client. Thank you for your efforts Leslie – keep it going. Appreciate you!!!!!!!

“I think Leslie is doing an AMAZING job! “

Office Services Ballard Spahr Team

Good morning, I just wanted to write an email about the exceptional assistance Spencer and I received last night from the office services staff. Considering there were a couple new faces everyone was very willing to assist with binding documents that were to be sent to a client. A man named Lawrence was especially helpful and did a majority of the binding, without his help Spencer and I would have been in the office much later than anticipated. Thanks guys!

Donald, Ballard Spahr 

"I just wanted to send a quick note to tell you about my experience with Donald since he has been on board with Ballard. He is polite and professional. He greets everyone with a smile. Donald is always willing to help anyone. When I send him a project, he follows my instructions and delivers a perfect job. I can always approach him with any issue and he follows through. I have to say, I have confidence and trust in his work. He is reliable and responsible. Donald makes my job a lot easier knowing he is here to help!"

Sarsha, Neuberger Berman
"I want to take the moment and say that Sarsha and Ellen W. did a great job just now in accommodating the below last minute client meeting. Jumped hoops and kept a confident attitude that they could make something work."

Sarah Moore, NY Times ***2 Kudos in 1 Month***
"I wanted to compliment you on one of your employees, Sarah Moore. I receive a lot of packages, and she always delivers them promptly and professionally. I was recently on leave for a month, and she considerately set my packages aside and gave them to me on my return. She is always polite and a very pleasant person to deal with."

"I just wanted to write you to praise your employee, Sarah, who delivers my mail multiple times a day and is always prompt and pleasant and diligent as she goes about it. She's a very hard worker and very nice to have around."




Israel, Sarah Lawrence College
"Israel is a fantastic person to work with. He is always helpful and never hesitates to help. He trains his staff the same way and I don’t know where we would all be without him and his amazing team. Israel was one of the first staff members that I met when I started here 4 ½ years ago.  He is one of those folks that you look forward to seeing and always know that he has your back and is willing to work with you under high pressure deadlines." 

Devin, Argo

"I wanted to let you know that Devin has been doing a great job for us. Devin is providing excellent customer service to the Argo staff and is always going the extra mile to resolve issues and assist."



Tory, Young & Republic
"Last night I was waiting for a package to be delivered by messenger that had still not arrived probably due to the rainy weather and that Tory stayed late and made sure that that the package was received and then let me know.  He was very helpful and very sweet." 

Demetrius, Young & Republic
"I wanted to let you know that the level of service that I have received from Demetrius has been outstanding to say the least. The assistance he provides is exemplary. Demetrius is a gem and we very much appreciate him and all the service he provides."

To all the FSO employees that clients took note to brag about, THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the the EXCELLENT work!

From logging in the package to completing the sweep to standing up and greeting every guest coming to us for assistance with a big hospitable smile, clients can count on us because we can count on you.

All of you are out in the field and have the power to make an incredible impact and a difference in the wealth and success of others.

I look forward to hearing more stories from our clients how our team has made a difference.

IT IS YOU that makes FSO who we are. Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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"If you are not afraid to face the music, you may someday lead the band"

~~Spuk Tiding

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Shout Out Wednesday: "Jennifer Is One Of Our Diamonds And Today She Was Flawless."

"Your smile sends out a powerful message: My heart is open to be a friend, to listen to you, to have empathy for you. Inside of me, I have made room for you.” ~~Karen Berg

Good Morning Folks, 

Across FSO USA, we have been making great strides in our commitment and the Power of Focus to impact the Client Experience and ensure that we execute and deliver operational expertise. FSO stands solidly on us helping our clients rethink the way their business runs today and how to (re) Imagine their business through FSO and Onsite Outsourcing.   

The reality is, no one knows our client's operations better, we are in it day in and day out so we never stop thinking about how the operation could run better, more efficient – are there better ways we can be organizing our areas better, are there ways we can order things like supplies and equipment to save our clients’ money, can we be more productive in the way we maintain the cleanliness of all areas, Service with a Smile means just that and how are we ensuring every contact with an end user or guest is perfect and special – what ways can we improve Hospitality.   

Our people truly make the difference. Client's outsourced to us and we take every opportunity to show them why their decision was the best they ever made.
  Those teammates that we communicate today took the initiative when it comes to owning the areas we manage – they are the experts, they led that charge, they are the folks who help us to (re) Imagine and how we deliver amazing solutions.  

Said one such teammate, "What I do for our clients and peers comes from the heart and its done naturally - because I enjoy making sure everyone I interact with comfortable.  I enjoy when they coming back again for my assistance. Being passionate, hardworking and having that flexibility with an open mind will help guide you to the top."

"What I do for our clients and peers comes from the heart and its done naturally - because I enjoy making sure everyone I interact with comfortable.  I enjoy when they coming back again for my assistance. Being passionate, hardworking and having that flexibility with an open mind will help guide you to the top as it did me. I constantly am looking for ways on how I can help my peers, whether it is hosting Simple Certified, Blue Sky quick reference training or assisting new one man location(s) new hires in areas they are not familiar with."

Now I shine the spotlight on some of the great work our teammates are doing and the kind words  both clients and their managers are telling me about it:

GroupM
So today our GroupM Concierge desk had a special guest...Dr.Oz. 

"When Jennifer checked him in, his host asked if he still needs to show his state ID. Jennifer replied that yes he still has to comply with protocol. With a bright smile she said "Even Larry King had to show his ID". Dr.Oz jokingly replied "Well you can't really trust him". He thanked Jennifer for her help and for being so "efficient".

This is a perfect example that we never know who our next guest or visitor is going to be and that each encounter is an opportunity to shine like a diamond. Jennifer is one of our diamonds and today she was flawless.

Thank you Jennifer, you make us very proud."


Desney, Integro Chicago
"Desney has done a spectacular job in assisting us in the final editing of our client presentations and documents. It is so imperative that our documents are completely free of grammatical and spelling errors.  Desney made our team aware of her particular skill set and we have really benefited from her editing eye. She has also transformed some of our data sets and charts into more aesthetically-pleasing illustrations. Again, we are thankful she has let her specific talents be known!"

Sarah, NY Times

"I just wanted you to know that Sarah Moore is truly an asset to your staff. She is friendly, professional, articulate, and simply a joy to work with."

Dian, Metropolitan College 

"I've had the pleasure of working with Dian over the last week and her communication, responsiveness, teamwork, and true leadership was exemplified. While prepping for a site tour I was blown away by how she manages her site and her staff. Her knowledge and articulation of what the team does at MCNY is perfect and her excitement and sweetness is intoxicating. I was so proud to be there and am so proud to have her and her team and her site represent our company. As well, Dian also supported me in an RFP for a new client. I needed a case study around print and after being so impressed with her I decided to leverage this wonderful talent.  She responded quickly, professionally, thoroughly and with great detail. Was exactly what I needed. So appreciative!!!!  Dian is truly an exemplary employee and person and I'm thrilled to have her in the FSO team."

Mary, Medimmune

"I wanted to pass along feedback regarding Mary.  I hired her with some trepidation as she didn’t really have any experience. I thought that if she was a fast learner, she would be a great fit in the team.  

Boy did that turn out great! So far, in the time she has been here (not even two months!), she has learned all of the manual TC protocols, and all of the blood isolation protocols and QC testing. None of this had she had prior experience in. Not only that, but every single team member has made a point to come to me and praise how well and how impressed they have been with her attention to detail, fast learning, and overall good natured attitude. I myself have witnessed her conscientiousness of the team, and how closely she listens and follows direction. She is a fantastic asset to the team, and I’m sure will continue to work hard and do great things."

Anthony, Medimmune

'We have Anthony receiving Medi Director Award for his performance in setting up a major meeting – This is a big deal at Medi - This entails lunch today and $200 gift certificate.     In one month – Ivy has elevated her staff’s performance - You go girl!!!!!:)"

TheresaRenee, IMG Two Kudos****
"Just wanted to let you know that TheresaRenee has been really great and has been helping the legal team out significantly. We have numerous files that need to be organized and shipped due to our impending move and we could not imagine having this task completed in time without Theresa's help. She's also lovely to have around the office and is always quick to jump in and enthusiastically lend a hand where needed. Hope you have a great weekend!”


“I am an attorney up in the White Plains office. I just wanted to send a quick note to let you know how helpful Theresa Renee has been to our group. With the upcoming move she has gone above and beyond in assisting with closing files and handling our boxes with Cleveland. She has truly made our day to day office life less stressful and her overall joy is contagious :) Have a great weekend!”

2014 Stanley Cup Site of The Year Team PwC Chicago 
"We would like to spotlight the FSO Office Services and Records Team at PwC Chicago for a successful 3 floor move which opened today! Mon June 8th. This is the 2nd and largest move that they did and it was truly a team effort. Under the leadership of Alex Vizcarra, Experience Manager every one worked together to make sure every little detail and sometimes heavy physical work got done well and in time for a very successful opening today! OSM, Jan Williams and MAL Mike Dolatowski were very happy and grateful for everyone's help. Lots of smiles and smooth sailing today. We even had a special VIP visitor Sharon Franklin, PwC National Operations Leader - who said; "WOW! It's really beautiful!" Mike was very happy to take her around for a tour of the new facilities and to see mobile hoteling in action in the new space! So, special thanks to Alex, John, Matt, Revondo, Shawntell, Demaris, Jessica, Nancy, Paula, Dee, Myisha, Jordan and Renee for all of your dedication and hard work and for keeping your sense of humor and smiles throughout this long ordeal! You guys rock!"

There is reason our teams compete for awards and though the Chicago team won last year, the contest drives all teams in all cities to giving their extra best for you. Looking not at “What is” but “What can be”, is what sets our FSO superstars like those celebrated here today apart from the other outsourcing companies and what has made us the fastest growing outsourcing company in the nation.

Like at Apple, the single most  important thing about our culture is, it never wears off. It doesn’t go away. It’s there every day, and it has a huge impact on everything that matters to every business we serve. 

Thanks for being with us on this amazing journey.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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“A wise man does not disturb the mind of an unwise man" 
~~ Swami

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CHO Club April: Stars Make Their Mark On The FSO Walk of Fame

"FSO loves nothing more than rewarding our hard-working and valued employees!"

Good Morning Folks,

The sign of making it in Hollywood is to have your hand prints make their mark by being enshrined in the Hollywood Walk of Fame.

The equivalent at FSO is being nominated to participate in our monthly CHO Club. The CHO club is just another example of going above and beyond to say thanks to the wonderful people who serve our clients each and every day. These monthly recognition meetings provide the perfect platform to award, recognize and incentivize our top performers.

Some thought that our March event, which I blogged about here, couldn't be topped. Well last night it was. I loved the night, loved the people and the people loved us. 

Today I write to say, THANK YOU for INSPIRING ME. Yesterday's CHO club was perfect, exciting, and most important INSPIRING.

I so enjoy when we have a casual time to chat, recognize your victories, listen to your ideas, wins, strategies and hopes for personal accomplishments.

I made it my business to speak to every award winner including Dianne who could not talk, but made it. Lol…

Commented an employee: "Just felt I needed to thank you once again for yesterdays CHO Club get together. It was an honor to be chosen and the venue was awesome. So many people work for companies and don't have the privilege of being able to interact with the President and Founders let alone share a drink with them after work! THIS is what sets us aside from the competition! These events are great because it puts us in touch with one another. The personal aspect of FSO is alive and well in this company."

The teams were on fire and it is so easy for me to see clearly our FLP, and MRP winners today and into the future.

I left with Chelsea last night so happy with your accomplishments and how that completely translates into our client experience. It was my highlight of the year so far and I am already thinking of cool new locations like last night for May's event

It's because FSO loves nothing more than rewarding our hard-working and valued employees! Our employees represent FSO with confidence, knowledge, professionalism, smiles and a spark. From myself and the Executive Leadership Team to all of our employees across the nation – we want to say thank you for always helping us to reach these goals and congratulations to all the winners from headquarters and the field. 

Spread the word. Our next next “thank you event” of the year is just around there corner. The CHO Club will be at the end of May. Membership in the club is awarded based on ideas, strategies and cost savings suggested to the client and kudos received from clients.

Good luck to all of our employees and see you there. 

Have a GREAT end to a GREAT week as I look forward to seeing all of you soon in my travels.

Hugs all around, 

Mitchell D. Weiner
Chief Happiness Officer

PS. See more photos from our March CHO event HERE

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“I always strive to do better today than I did yesterday.”

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Shout Out Wednesday: Thanks. Dankie. Do Jeh. Tak. Merci. Grazie. Arigato. Gracias. Toda. Xie Xie. Pasibo.

"Friendly, precise, swift in their care that we get packages, and clearly committed to making sure we have our work materials right away, as soon as humanly possible knowing print deadlines are lurking. They are so professional and so eager and friendly and personable." ~~New York Times

Good Morning Folks,

The weather in New York has been fabulous. I hope all of you have had the chance to enjoy the Spring weekends with family and friends. The FSO Nation has been going full steam ahead, delivering the world class experience that has made us famous from coast to coast.  

Before we get to the awards, I'd like to point out a passage from my fellow workforce happiness leader, Simon Sinek's. new book (Leaders Eat Last) where Simon (who has been featured right here on MitchWeiner.com's Ted Tuesday), talks about employees and happiness at work. He contends that only a minority of employees feel fulfilled and truly happy at work… and it is of our own doing.  

Sinek reckons employees are not happy because we have built systems and constructed organizations that force the human animal to work in environments in which it does not work best…. and one which encourages us to look after ourselves first and be suspicious of others.

The takeaway was confirmation that trust plays such an important part in creating the right environment for employees … and acts as the lubrication that reduces friction and creates conditions much more conducive to high performance.

At FSO we create the "trust" environment that brings out the best in all of our employees and results in client salutes like these. Whether greeting visitors to the the busiest and most famous building in the world or providing IT support directly to the CEO transitioning sensitive email accounts or the supporting the world's biggest newspaper brand who depends on us to get stories out to you, as these customers will confirm, you can count on FSO. 

Following are the names of our team members who have been caught delivering the WOW! to our clients and have made it to SHOUT OUT Wednesday on MitchWeiner.com!

Christopher, Liquidnet

"I went into the 12th floor kitchen tonight …It looks amazing !!! Thank you so much for keeping it that way, And for keeping on top of all the other floors" J

Ray & Cleon, PHD

"Man, it has been fun high fiving you lot around the halls of our humble office space these past few days. What a bloody great start to our year and as Nathan said, we will find time for us all to celebrate, in PHD style. But for now, I want to celebrate the swarm of people who each contributed to this win for our agency. (Cue Oscar music)To Ray, Cleon and the office services crew from FSO, who came in on the weekend to turn PHD into planet Converse- our best first impression ever…"

           

Ariel, The Sheffield –Roseland Property

"My name is Michael Rivera. I am the lead at The Sheffield in Englewood NJ. We recently acquired a new member to our team. His name is Ariel. He's been off to a great start since he got here to our site and has been nothing but a great team player. Both him and I have received a Kudos from the client yesterday for doing an excellent job with the shift log on Buildinglink. I hope he gets recognized for the work he's been putting in here."

Jennifer / The Sheffield

Brookfield One Liberty Plaza Team

"FSO is doing very well in the building at One Liberty Plaza. We have had no issues or concerns and it was a very smooth transition. We have only gotten positive feedback from tenants and thought we would share with you. Please have your team keep up the good work at One Liberty Plaza."

Christina, IMG

"This is to let you know that it is a pleasure to have Christina fill in for Kim. Christina is very polite, quick to respond to our needs and very conscientious. She has a wonderful happy attitude about doing her job, unfortunately something a bit too rare these days. I think she likes working with us too."


"I work in finance at 45th Street in NYC and for what it’s worth, there’s many people here who have an incredibly high opinion of Christina currently working reception. She’s incredibly pleasant, punctual and has an incredible work ethic. Though we’re not belittling Kim at all, many have hoped that Christina would stay until possible Kim returns and though I’m sure that’s not in your plans, I figured I’d pass on the word."
                                                                                             

Evelyn, Medimmune

"I had an emergency request to produce oversize copies of posters and she managed to complete my request in less than 15 minutes. She was very friendly, polite and very understanding of my short notice request. Please pass along my appreciation."

Stephanie, Medimmune

"This is the third email in this vein I have seen from Stephanie today and I just wanted to express my appreciation (which I will convey to her directly but I hope you can do the same on my behalf from your side of the house as well). Very glad to have her on board and super excited that she is doing everything we had hoped for, even after only a few days. Look forward to having this continue while we build a fabulous team!"

Sepideh, Medimmune

"Sharing news…. A little bit of bragging!Not knowing what a MedImmune SPOT AWARD was, I received one, today, from Mr. Richard Louis Remmele in appreciation for the work I did for him, a scientist at MedImmune whom I helped with an infographics/slide project which will be used in a conference in Boston this April. MedImmune is an awesome place to work at. Thanks for having me here."

James, Sarah & Tareek, NY Times

"We have had the pleasure of the the care and professionalism of your staff members, James, Sarah and Tareek for a while now. About a month ago, I reached out to Janet, cc'd above,to tell her how particularly fine each of these members of your team are. Friendly, precise, swift in their care that we get packages, and clearly committed to making sure we have our work materials right away. They are so professional and so eager and friendly and personable. They are so purposeful in their deliveries to us, which often come throughout the day. They make sure that we have what has come in for us as soon as humanly possible. We rely heavily upon timely delivery of packages because those are all deadline materials needed by us on a fairly quick turn-around, sometimes the same day, for our various closing deadlines for The Book Review and TimesDigest and for our reporting booksellers. I have meant to write to you this way for this entire month. During these weeks since I first communicated with Janet, our high regard and admiration and utmost appreciation for these three individuals has only grown. They each in individual ways, and as a team, that represents your organization, contribute so much to the quality of our work and to the atmosphere of collegiality and mutual high regard and standards here. And we want you to know that."

Talmas, Capco

"Over the last three weeks, Talmas Innocent has helped the Office of the CEO with the migration from Google to Outlook.  For this period of time Talmas worked diligently to make sure our issues were resolved.  He made himself available early in the morning, late in the evening, and on weekends, to enable our office to be fully operational.  Talmas has done a great job for us! Please consider this e-mail as a commendation for a job well done."

As you know, our culture is ALL about RECOGNITION. I always stress the importance of catching someone on your team doing something good and recognizing him/her. 

Thank you all for your care and commitment ensuring our standards are set. Will we get to see YOUR name in next Wednesday's column??

Be inspired. Remember the power of focus and positive energy. It's FSO that makes a difference and you lead the charge. 

Have a fabulous day filled with love and inspiration.  

Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

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"What you do speaks so loudly that I cannot hear what you say" 
~~ Ralph Waldo Emerson

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