Shout Out Wednesday: "Jennifer Is One Of Our Diamonds And Today She Was Flawless."

"Your smile sends out a powerful message: My heart is open to be a friend, to listen to you, to have empathy for you. Inside of me, I have made room for you.” ~~Karen Berg

Good Morning Folks, 

Across FSO USA, we have been making great strides in our commitment and the Power of Focus to impact the Client Experience and ensure that we execute and deliver operational expertise. FSO stands solidly on us helping our clients rethink the way their business runs today and how to (re) Imagine their business through FSO and Onsite Outsourcing.   

The reality is, no one knows our client's operations better, we are in it day in and day out so we never stop thinking about how the operation could run better, more efficient – are there better ways we can be organizing our areas better, are there ways we can order things like supplies and equipment to save our clients’ money, can we be more productive in the way we maintain the cleanliness of all areas, Service with a Smile means just that and how are we ensuring every contact with an end user or guest is perfect and special – what ways can we improve Hospitality.   

Our people truly make the difference. Client's outsourced to us and we take every opportunity to show them why their decision was the best they ever made.
  Those teammates that we communicate today took the initiative when it comes to owning the areas we manage – they are the experts, they led that charge, they are the folks who help us to (re) Imagine and how we deliver amazing solutions.  

Said one such teammate, "What I do for our clients and peers comes from the heart and its done naturally - because I enjoy making sure everyone I interact with comfortable.  I enjoy when they coming back again for my assistance. Being passionate, hardworking and having that flexibility with an open mind will help guide you to the top."

"What I do for our clients and peers comes from the heart and its done naturally - because I enjoy making sure everyone I interact with comfortable.  I enjoy when they coming back again for my assistance. Being passionate, hardworking and having that flexibility with an open mind will help guide you to the top as it did me. I constantly am looking for ways on how I can help my peers, whether it is hosting Simple Certified, Blue Sky quick reference training or assisting new one man location(s) new hires in areas they are not familiar with."

Now I shine the spotlight on some of the great work our teammates are doing and the kind words  both clients and their managers are telling me about it:

GroupM
So today our GroupM Concierge desk had a special guest...Dr.Oz. 

"When Jennifer checked him in, his host asked if he still needs to show his state ID. Jennifer replied that yes he still has to comply with protocol. With a bright smile she said "Even Larry King had to show his ID". Dr.Oz jokingly replied "Well you can't really trust him". He thanked Jennifer for her help and for being so "efficient".

This is a perfect example that we never know who our next guest or visitor is going to be and that each encounter is an opportunity to shine like a diamond. Jennifer is one of our diamonds and today she was flawless.

Thank you Jennifer, you make us very proud."


Desney, Integro Chicago
"Desney has done a spectacular job in assisting us in the final editing of our client presentations and documents. It is so imperative that our documents are completely free of grammatical and spelling errors.  Desney made our team aware of her particular skill set and we have really benefited from her editing eye. She has also transformed some of our data sets and charts into more aesthetically-pleasing illustrations. Again, we are thankful she has let her specific talents be known!"

Sarah, NY Times

"I just wanted you to know that Sarah Moore is truly an asset to your staff. She is friendly, professional, articulate, and simply a joy to work with."

Dian, Metropolitan College 

"I've had the pleasure of working with Dian over the last week and her communication, responsiveness, teamwork, and true leadership was exemplified. While prepping for a site tour I was blown away by how she manages her site and her staff. Her knowledge and articulation of what the team does at MCNY is perfect and her excitement and sweetness is intoxicating. I was so proud to be there and am so proud to have her and her team and her site represent our company. As well, Dian also supported me in an RFP for a new client. I needed a case study around print and after being so impressed with her I decided to leverage this wonderful talent.  She responded quickly, professionally, thoroughly and with great detail. Was exactly what I needed. So appreciative!!!!  Dian is truly an exemplary employee and person and I'm thrilled to have her in the FSO team."

Mary, Medimmune

"I wanted to pass along feedback regarding Mary.  I hired her with some trepidation as she didn’t really have any experience. I thought that if she was a fast learner, she would be a great fit in the team.  

Boy did that turn out great! So far, in the time she has been here (not even two months!), she has learned all of the manual TC protocols, and all of the blood isolation protocols and QC testing. None of this had she had prior experience in. Not only that, but every single team member has made a point to come to me and praise how well and how impressed they have been with her attention to detail, fast learning, and overall good natured attitude. I myself have witnessed her conscientiousness of the team, and how closely she listens and follows direction. She is a fantastic asset to the team, and I’m sure will continue to work hard and do great things."

Anthony, Medimmune

'We have Anthony receiving Medi Director Award for his performance in setting up a major meeting – This is a big deal at Medi - This entails lunch today and $200 gift certificate.     In one month – Ivy has elevated her staff’s performance - You go girl!!!!!:)"

TheresaRenee, IMG Two Kudos****
"Just wanted to let you know that TheresaRenee has been really great and has been helping the legal team out significantly. We have numerous files that need to be organized and shipped due to our impending move and we could not imagine having this task completed in time without Theresa's help. She's also lovely to have around the office and is always quick to jump in and enthusiastically lend a hand where needed. Hope you have a great weekend!”


“I am an attorney up in the White Plains office. I just wanted to send a quick note to let you know how helpful Theresa Renee has been to our group. With the upcoming move she has gone above and beyond in assisting with closing files and handling our boxes with Cleveland. She has truly made our day to day office life less stressful and her overall joy is contagious :) Have a great weekend!”

2014 Stanley Cup Site of The Year Team PwC Chicago 
"We would like to spotlight the FSO Office Services and Records Team at PwC Chicago for a successful 3 floor move which opened today! Mon June 8th. This is the 2nd and largest move that they did and it was truly a team effort. Under the leadership of Alex Vizcarra, Experience Manager every one worked together to make sure every little detail and sometimes heavy physical work got done well and in time for a very successful opening today! OSM, Jan Williams and MAL Mike Dolatowski were very happy and grateful for everyone's help. Lots of smiles and smooth sailing today. We even had a special VIP visitor Sharon Franklin, PwC National Operations Leader - who said; "WOW! It's really beautiful!" Mike was very happy to take her around for a tour of the new facilities and to see mobile hoteling in action in the new space! So, special thanks to Alex, John, Matt, Revondo, Shawntell, Demaris, Jessica, Nancy, Paula, Dee, Myisha, Jordan and Renee for all of your dedication and hard work and for keeping your sense of humor and smiles throughout this long ordeal! You guys rock!"

There is reason our teams compete for awards and though the Chicago team won last year, the contest drives all teams in all cities to giving their extra best for you. Looking not at “What is” but “What can be”, is what sets our FSO superstars like those celebrated here today apart from the other outsourcing companies and what has made us the fastest growing outsourcing company in the nation.

Like at Apple, the single most  important thing about our culture is, it never wears off. It doesn’t go away. It’s there every day, and it has a huge impact on everything that matters to every business we serve. 

Thanks for being with us on this amazing journey.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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“A wise man does not disturb the mind of an unwise man" 
~~ Swami

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Shout Out Wednesday: We Love Customer Appreciation!

"It was our good fortune to partner up with such good people who share our values and work ethic. The many successes we had here so far are all due in part to the excellent team work contributed by Phil and his team. My best wishes to you all and our sincerest thanks to you for your expertise & kindness."

Good Morning Folks,

I was very fortunate to attend and be part of something amazing, at ALA Nashville we continue to make our FSO brand the greatest our industry has ever seen!!!!! I wanted to congratulate the Nashville team. You represented my company beautifully. I enjoyed my time with each of you very much. We learned a lot. We bonded a lot and we have seen how the FSO brand is gaining traction and how disappointing our competitors are. The FSO takeaway from the administrators visiting our booth was:

That in mind, our clients love what we are doing for them. When they take time to write like this after months of being disappointed by their former suppliers, it is testament to what I've been saying all along: At FSO, our difference is people. They bring a passion for hospitality and service that just can't be faked or duplicated.

Everyone on the team knows their position and role and they work in harmony to execute greatness. That is what FSO is all about – a perfect harmony of perfection and greatness.   

We have won and continue to win because we make everything PERSONAL – this is what attracts great talent to FSO, and why prospects have chosen FSO and why our clients retain us – not because we have are trying to push equipment and not because we are this massive bureaucratic organization that moves as slow as a snail.  

People want to be part of FSO as clients and employees because we are passionate and we CARE about what it means to be there for them.

Hear it direct from our client's mouths:

Demetrius, Y&R (2 Kudos in one month)
"I just wanted you to know that Demetrius has been a great help with my move – and as I mentioned to Marianne, he is a true professional, always happy to assist us, does a thorough job (and quickly) and always with a smile. He keeps the Solutions Center in “tip-top” shape and you can tell everyone respects him. You are very lucky to have him on your team. “Go Demetrius!  Yea, Team!”

"I couldn’t agree more, Demetrius is a consummate professional and always willing to help out.  And, he does a great job managing our FSO team here at 3CC."

First Republic Bank Team
"I am so proud of the achievement you guys made in such a short period! I am confident that we can continue to move forward.  Great work!"
                                                                                             

Miranda, Moses & Singer LLP
"I wanted to take a brief moment to recognize one of your temp employees Miranda . She has done a superb job, is always willing to help, her computer skills and her work ethic are fantastic.  She is always willing to assist and her work is always done professionally, on time and error free. Most of her time is spent assisting the Marketing department, especially with events and attorney bios. But there are many times she will assist Reception, Records or even with document reviews with the attorneys.  She asks great questions and always follows through to make sure her assignment is completed to the satisfaction of everyone. She is a model of the FSO culture and embraces the Passion, Productivity and Pride in herself, her job and her company. I just wanted to pass along some good news and I know you love to receive these notices about your employees."


Victor, IMG (2  Kudos in 1 month)
"I just wanted to send a note about Victor Pena. He’s been a tremendous help over the past year-plus.  Like, truly excellent at his job. He responds virtually IMMEDIATELY to requests, and I can’t remember a single instance that I didn’t get the desired outcome. 
Most recently: last week, I had an issue where my assistant put in the wrong address on a very important document to be sent to China.  My Chinese counterpart never received the document. I sent Victor an email on Thursday at 10:00 pm (yes, at night), not expecting a response until the next day. But by 11:00 pm, Victor had called Chinese UPS and figured out the issue with the address and got the document re-routed.  (To be clear, the initial address mistake was not Victor’s fault but mine/my assistant’s.)  This was just one example of Victor’s tremendous work. I’m extremely happy that he’s around, and it’s been a great pleasure having him work with us. Thank you for sending my package. You play a key supporting role that allows me to do my job most effectively. You’re the best!"

Shirley, FSO
"Here is a shout out to you. YOU ROCK!!!  You are one of the most generous directors I have ever worked with. Your acknowledgement means a great deal. It feels amazing working in your positive environment and under your management. It is indeed a great opportunity for individuals like me."

Phil, Societe Generale 

"I wanted to extend kind words and praise of excellence  to Phil. We're long overdue with this note to you, as we're still getting settled into the Park Ave site since arriving from the former Newedge.

"From our first day, Phil was one of the first people to greet us. He politely explained the services of his department, introduced us to his staff, and took us around the floor to show us key locations. He has a polite and friendly demeanor and is extremely well versed in his tasks at SG. He treats us as though we had already been here for many years before and continues to make us feel welcome. This note includes the other members of his staff - everyone each so wonderfully aligned with the commitment, dedication and spirit of the Firm.  The way it should be.  It was our good fortune to partner up with such good people who share our values and work ethic. The many successes we had here so far are all due in part to the excellent team work contributed by Phil and his team. My best wishes to you all and our sincerest thanks to you for your expertise & kindness."

Instinet Team
"Team- I wanted to say thank you for your efforts in a successful desk move. We appreciate the weekend work and the attention to detail in making it a smooth event."

Erica, PwC Boston

"Erica has taken on a new task of Training rooms on the 11th floor and she is doing a fantastic job with her new  role.  Clients on the floor have noticed her great attitude and hard work ethic.  Erica is working diligently to ensure that the 11th floor training rooms are a  success.  She is going above and beyond with her new role. Training rooms are a very busy task to handle and she is doing awesome.  I am excited to see her flourish in this new role and she clearly displays the FSO skip, fire, twinkle and WOW!s the client!"

Charlene & Kelsey, PwC Philly

"A Shout Out goes to our Records team here in Philly. Charlene and Kelsey both worked tirelessly to clear out the Temporary Check-in shelf and have literally moved mountains (of files). They worked closely as a team and demonstrated what it is to keep the client in mind and deliver the best possible service to our client and our Team."

Mike, PwC 300Madison Security

"Mike has been extremely diligent and efficient in making the transition to the new JLL service request system. He has garnered high praise from our biggest client and has enabled clients and co-workers to continue a smooth and seamless operation." 

PwC Los Angeles Team

"The entire team deserves a SHOUT OUT for the hard work and dedication they gave for the Tax Mobile Hoteling. As part of this initiative, this team worked early and stayed late over the weekend and was responsible for cleaning whiteboards, emptying file drawers, stocking supplies, moving monitors, replacing pc chargers, wiping and cleaning workstations and offices. It was a tremendous effort accomplished by the TEAM, as one. We had staff working long hours – even late evening hours - and we couldn’t have done it without them."

Great people like those featured above today want to be part of FSO as clients and employees because we are passionate and we CARE about what it means to be there for them.

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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“To lead people, walk behind them.” – Lao Tzu"

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Shout Out Wednesday: Caught In The Act of Delivering the WOW!

"Brenda and Jean have consistently demonstrated competent and timely support to assist me in meeting my professional needs and have demonstrated a positive attitude even when faced with challenging short-term requests."

Good Morning Folks,

Today we honor our PwC team members who have been caught delivering the WOW! to our client who has told us so in these words:

Anthony, PwC Stamford

"I am the CRE on Bridgewater and I wanted to let you know how helpful Anthony has been to the team over the last few months. on two different occasions my team made an error and had documents sent to NY to be printed and they should have been sent to Stamford. I had to ask Anthony to drop everything he was doing and to have it printed quickly for two big meetings. He has been phenomenal."

Angela, PwC Melville

"It was my pleasure to finally visit the Melville office, and it was beautiful! It was very clean and I could tell managed well, so thank you for you and Daniel's efforts regarding the office space. I hope to visit more often in the future."

Brenda & Cattell, PwC Columbus
"I am local to the PwC Chicago office however do extensive travelling in my role with the Firm. Specifically, I spent about half of my last year travelling to Columbus to support roles on the JPMorgan Chase and Huntington Engagements. My overall feedback is that in my trips to other offices I have not experienced an Office Services team more helpful and responsive as Brenda and Jean have been during my time working out of the Columbus office. Specifically, the following represent primary areas of assistance / support over the past year:
•               Long-term hotelling needs and conference room reservations;
•               Document production requests (regularly short notice and high volume) for client presentations;
•               Specialized supply requests; and,
•               Office access needs for travelling resources.

In each of the above circumstances, Brenda and Jean have consistently demonstrated competent and timely support to assist me in meeting my professional needs and have demonstrated a positive attitude even when faced with challenging short-term requests.
Further, during the last year the Columbus office has undergone a number of staffing changes to the third member of the Office Services team and in many cases Brenda and Jean have taken on the responsibilities of that role themselves. I have observed that this has often led to Brenda and Jean working longer then standard hours (e.g. often until 7 PM) to meet rush document production jobs or other needs of the Office's personnel. Despite this additional strain, Brenda and Jean consistently maintained a positive attitude throughout and did not let the quality and / or timeliness of support to office personnel slip. Thanks for your assistance and support and look forward to working with you both in the future."

Cacharel, PwC Seattle *2 Kudos in One Month*

"I wanted to share some Kudos around the move and since the move. Thanks for catching up with us this morning! Cacharel (Seattle): Has, and continues to, go above and beyond to resolve move related Challenges and the transition go smoothly. We couldn't do it without her!"

Elinor, PwC San Juan
"You are the best!! Thanks very much for what you did, it was just great!! Many thanks."

Francis, PwC Jersey City *2 Kudos in One Month*

"Thanks Francis for your help the last couple of weeks securing interview spots for our team and summer interns- it is appreciated!"

"I want to say a BIG thank you for all of your help yesterday with coordinating our many visitors who came to the Jersey City office --- from connecting with building security to have them on the access list, granting them access to the floor when they arrived and organizing hoteling space. Our visitors from our other PwC office locations received a good experience to Jersey City because of you."

Jennifer, PwC Hartford
"Thanks for always letting me know when I have received certified mail. It is much appreciated!"

Jeremy, PwC Harford *2 Kudos in One Month*

"I wanted to share a quick note detailing the performance of Records Center Associate Jeremy. Jeremy helped me today and yesterday archive the 2013 Integrated Audit external workpaper binders for the Cigna Engagement team and processed the approval of the 2014 binders as well. I dropped in to the records center yesterday at approximately 4:15pm yesterday with a stack of 45+ binders to be stamped and signed and a car load of 2013 binders to be stocked and archived. Jeremy was more than helpful in assisting me in my request, despite the short notice. He made the process seamless and has always been most helpful in any situation since I've dealt with him. Jeremy is an outstanding asset to the Hartford Office. If you have any questions please feel free to reach out. Thank you and have a great day!"

"I’m an experienced associate here at PwC Hartford. I want to take the time and write this note to acknowledge and show our appreciation for all the service that Jeremy provided us during our Lydall Inc. yearend audit. From mailing out confirmation to sending support to GADM, Jeremy provided us excellent service. Jeremy conducted himself with class and professionalism. We requested several requests during the audit and Mr. Ifill provided service in a timely and professional manner. As is well known, the most stressful period of this job is during the year end of an audit. Teams are very busy and stress overtakes people’s emotions. I want to note that Jeremy provided a positive attitude and was will to accommodate any changes we had to our request. It was a pleasure working with Jeremy and we look forward to working with him in the future."

GREAT JOB TEAM! It’s All About The Hospitality And DNA Of Our Folks. Thanks For Making Our Clients Proud They Hired FSO And You.

Have a fabulous day filled with love and inspiration.

Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

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"Excellence is not an act, but a habit."

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Shout Out Wednesday: Thanks. Dankie. Do Jeh. Tak. Merci. Grazie. Arigato. Gracias. Toda. Xie Xie. Pasibo.

"Friendly, precise, swift in their care that we get packages, and clearly committed to making sure we have our work materials right away, as soon as humanly possible knowing print deadlines are lurking. They are so professional and so eager and friendly and personable." ~~New York Times

Good Morning Folks,

The weather in New York has been fabulous. I hope all of you have had the chance to enjoy the Spring weekends with family and friends. The FSO Nation has been going full steam ahead, delivering the world class experience that has made us famous from coast to coast.  

Before we get to the awards, I'd like to point out a passage from my fellow workforce happiness leader, Simon Sinek's. new book (Leaders Eat Last) where Simon (who has been featured right here on MitchWeiner.com's Ted Tuesday), talks about employees and happiness at work. He contends that only a minority of employees feel fulfilled and truly happy at work… and it is of our own doing.  

Sinek reckons employees are not happy because we have built systems and constructed organizations that force the human animal to work in environments in which it does not work best…. and one which encourages us to look after ourselves first and be suspicious of others.

The takeaway was confirmation that trust plays such an important part in creating the right environment for employees … and acts as the lubrication that reduces friction and creates conditions much more conducive to high performance.

At FSO we create the "trust" environment that brings out the best in all of our employees and results in client salutes like these. Whether greeting visitors to the the busiest and most famous building in the world or providing IT support directly to the CEO transitioning sensitive email accounts or the supporting the world's biggest newspaper brand who depends on us to get stories out to you, as these customers will confirm, you can count on FSO. 

Following are the names of our team members who have been caught delivering the WOW! to our clients and have made it to SHOUT OUT Wednesday on MitchWeiner.com!

Christopher, Liquidnet

"I went into the 12th floor kitchen tonight …It looks amazing !!! Thank you so much for keeping it that way, And for keeping on top of all the other floors" J

Ray & Cleon, PHD

"Man, it has been fun high fiving you lot around the halls of our humble office space these past few days. What a bloody great start to our year and as Nathan said, we will find time for us all to celebrate, in PHD style. But for now, I want to celebrate the swarm of people who each contributed to this win for our agency. (Cue Oscar music)To Ray, Cleon and the office services crew from FSO, who came in on the weekend to turn PHD into planet Converse- our best first impression ever…"

           

Ariel, The Sheffield –Roseland Property

"My name is Michael Rivera. I am the lead at The Sheffield in Englewood NJ. We recently acquired a new member to our team. His name is Ariel. He's been off to a great start since he got here to our site and has been nothing but a great team player. Both him and I have received a Kudos from the client yesterday for doing an excellent job with the shift log on Buildinglink. I hope he gets recognized for the work he's been putting in here."

Jennifer / The Sheffield

Brookfield One Liberty Plaza Team

"FSO is doing very well in the building at One Liberty Plaza. We have had no issues or concerns and it was a very smooth transition. We have only gotten positive feedback from tenants and thought we would share with you. Please have your team keep up the good work at One Liberty Plaza."

Christina, IMG

"This is to let you know that it is a pleasure to have Christina fill in for Kim. Christina is very polite, quick to respond to our needs and very conscientious. She has a wonderful happy attitude about doing her job, unfortunately something a bit too rare these days. I think she likes working with us too."


"I work in finance at 45th Street in NYC and for what it’s worth, there’s many people here who have an incredibly high opinion of Christina currently working reception. She’s incredibly pleasant, punctual and has an incredible work ethic. Though we’re not belittling Kim at all, many have hoped that Christina would stay until possible Kim returns and though I’m sure that’s not in your plans, I figured I’d pass on the word."
                                                                                             

Evelyn, Medimmune

"I had an emergency request to produce oversize copies of posters and she managed to complete my request in less than 15 minutes. She was very friendly, polite and very understanding of my short notice request. Please pass along my appreciation."

Stephanie, Medimmune

"This is the third email in this vein I have seen from Stephanie today and I just wanted to express my appreciation (which I will convey to her directly but I hope you can do the same on my behalf from your side of the house as well). Very glad to have her on board and super excited that she is doing everything we had hoped for, even after only a few days. Look forward to having this continue while we build a fabulous team!"

Sepideh, Medimmune

"Sharing news…. A little bit of bragging!Not knowing what a MedImmune SPOT AWARD was, I received one, today, from Mr. Richard Louis Remmele in appreciation for the work I did for him, a scientist at MedImmune whom I helped with an infographics/slide project which will be used in a conference in Boston this April. MedImmune is an awesome place to work at. Thanks for having me here."

James, Sarah & Tareek, NY Times

"We have had the pleasure of the the care and professionalism of your staff members, James, Sarah and Tareek for a while now. About a month ago, I reached out to Janet, cc'd above,to tell her how particularly fine each of these members of your team are. Friendly, precise, swift in their care that we get packages, and clearly committed to making sure we have our work materials right away. They are so professional and so eager and friendly and personable. They are so purposeful in their deliveries to us, which often come throughout the day. They make sure that we have what has come in for us as soon as humanly possible. We rely heavily upon timely delivery of packages because those are all deadline materials needed by us on a fairly quick turn-around, sometimes the same day, for our various closing deadlines for The Book Review and TimesDigest and for our reporting booksellers. I have meant to write to you this way for this entire month. During these weeks since I first communicated with Janet, our high regard and admiration and utmost appreciation for these three individuals has only grown. They each in individual ways, and as a team, that represents your organization, contribute so much to the quality of our work and to the atmosphere of collegiality and mutual high regard and standards here. And we want you to know that."

Talmas, Capco

"Over the last three weeks, Talmas Innocent has helped the Office of the CEO with the migration from Google to Outlook.  For this period of time Talmas worked diligently to make sure our issues were resolved.  He made himself available early in the morning, late in the evening, and on weekends, to enable our office to be fully operational.  Talmas has done a great job for us! Please consider this e-mail as a commendation for a job well done."

As you know, our culture is ALL about RECOGNITION. I always stress the importance of catching someone on your team doing something good and recognizing him/her. 

Thank you all for your care and commitment ensuring our standards are set. Will we get to see YOUR name in next Wednesday's column??

Be inspired. Remember the power of focus and positive energy. It's FSO that makes a difference and you lead the charge. 

Have a fabulous day filled with love and inspiration.  

Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

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"What you do speaks so loudly that I cannot hear what you say" 
~~ Ralph Waldo Emerson

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Shout Out Wednesday: Kudos To Outsourcing's Best and Brightest Team

"I wanted to let you know that your staff of Ron, Rob, Kevin and Tyrone have been so very accommodating and helpful during this 'busy tax season' and during the year. I can't thank them enough for moving boxes from floor to floor, obtaining the many empty boxes needed and anything else I ask of them."

Good Morning Folks,

As FSO continues its expansion nationally, we remain focused on the people and constantly raising the bar to (re)IMAGINE™ the way to go to business - ensuring we deliver the very best experience to our clients and employees. 

We believe people make or break the success of an organization. Great people like those featured here today want to be part of FSO as clients and employees because we are passionate and we CARE about what it means to be there for them.

Our clients love what we are doing for them.  Hear it direct from their mouths. Below are a few kudos for the Month of February:

Ausberto, Capco **2 Kudos in 1 Month**

"Ausberto, Per usual, thank you for taking the time to help our team. We can always count on you to address all of our concerns and assist with ALL OF OUR ISSUES. You consistently go above and beyond the call of duty."  

Oz, Capco

'Oz- thank you so much for your help with Peter's visit on Wednesday! The day had so many moving parts and last minute changes- but as always you haddled it like a pro and made the appropriate adjustments and everything went off without a hitch. Thank you so much-we couldn't have done it without you!"

Andrea, Capco

"Andrea as been instrumental in helping to plan all of our Capco Connect events. Her constant dedication, performance, professionalism, and positive attitude is unparalleled. She has done a wonderful job and deserves thanks!" 

DeAndre and Andrew  Capco

"I am writing to let you know of the above and beyond help that DeAndre and Andrew provided me this morning.  These two guys continue to amaze me. They are always good but this morning they have been exceptional. Please consider this as a commendation for a job well done!"

"Thank you so much for your help with Peter's visit to Capco. You made all the difference being our look-out and extra pair of hands to make sure everything went smoothly. Thank you!!" 

Jenna Solis and Jose, Capco 

"Thank you and Jose for arranging the keyboard tray and nice installation! " 

Kaydeon, Capco

"Thank you so much for your help with Peter's visit to Capco! You were an enormous help to make the day go smoothly. You rock! Thank you!"

Monica , Capco

"Many thanks ladies for your efforts in making today’s event a roaring success. Great job."

Joanne, Enrrico

"I was expecting an important package last week via USPS, which turned in to a delivery mess. At one point, it completely dropped off the tracking system and the package seemed to be lost.  I called the mailroom to ask about the package and got Joanne. Joanne tracked it down for me with the help of a contact at the post office. From that point on, Joanne went above and beyond looking out for the delivery. It actually got lost again and there is no way that I would have received it without her.  I wanted to be sure that someone was told how amazing and helpful she is."

Rosetta, Neuberger Berman
"Is extremely dedicated/committed/flexible, makes it a point to go above and beyond each day (no matter how challenging the day) and definitely without a doubt, exhibits enthusiasm and passion for what she provides on a daily basis for the client and FSO."

Stephon, NY TIMES

"This is to advise you how much we rely on and value Stephon. He is efficient, courteous, and pleasant to work with. He is always ready to assist with any issues or questions. Stephon is an asset to the newsroom."

Rasheida, PwC Florham Park

"Rasheida has been doing an awesome job dealing with the Florham Park invoices. For over a year she's been taking ownership of this task and relieving me of the work so I can focus on other issues. I can't tell you how much I appreciate the help. Rasheida always approaches the task with a smile and is always asking if she can help me with this or that. She also follows up to let me know that invoices have been processed as well as the status of some issue we're working through.I really really appreciate her work and enjoy working with her. Thanks for everything Rasheida!!" 

Ron, Rob, Kevin and Tyrone, PwC Philly

"I wanted to let you know that your staff of Ron, Rob, Kevin and Tyrone  have been so very accommodating and helpful to me during this 'busy tax season' so far and during the year also. I can't thank them enough for moving boxes from floor to floor, obtaining the many empty boxes needed and anything else I ask of them. Each and every one of them has, on occasion, stopped me in my tracks to ask me if I need help and Ron (assigned to my floor) is always stopping by my desk to see if I need anything. I know it's all part of their job but not everybody goes above and beyond their assigned responsibilities like these men. I wanted you to be aware of this and give credit where credit is due. None of us get enough recognition in our busy lives when we do something that we should be recognized for. Have a great weekend."

It's clear from these kudos that everyone on the team knows their position and role and they work in harmony to execute greatness. That is what FSO is all about – a perfect harmony of perfection and greatness.    

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.

Have a GREAT day as I look forward to seeing all of you soon.

Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

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"It comes down to finding something you love to do and then just trying to be great at it."
 -- Mark Cuban

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