Showing posts with label appreciation. Show all posts
Showing posts with label appreciation. Show all posts

Thursday, October 6, 2016

Shout-Out: "Outsourcing The Way It Was Meant To Be"

"The team is hard  working, courteous and reliable. They work tirelessly going above and beyond their responsibilities to us happy."







Good Morning Folks,

Our success is all about our clients knowing they can always count on us, we will always be there for them, we care about their success and we would never let them down.

Here are some of the nice things we are hearing in the market:




At a Client in the Healthcare Industry:
Re: Lily & Yang  "They provide a critical component to the science. They are both hardworking, dedicated to clear communication, follow up with customers, and provide high quality in their work. They also provide a collaborative approach to their work, working well together to overlap their skill sets which benefits the customer with cell lines that are of great quality and adhere to the requirements from the customer.

Re: Annie As the leader of the group, Annie is a rising star, with the ability to take on difficult tasks, provide clarity from chaos, and show warmth and concern for her team.  She is determined to continue to develop her team."

Re: Martin — "As a team of one he his dedicated work allows for things to move efficiently. Recently the team moved to a new system and Martin learned the system quickly while still ensuring that the everyday tasks were completed."

Re: Haley — "Even though she is the new addition to the account, Haley has already introduced her experienced from her previous job and made improvements to the lab associate position. We look forward to see what else she brings to the table which we know will be all good things."



At One Of The Big Four Mobile Communications Companies

Re: Zachary  "Zachary helps in all he can and takes all the time needed to explain things in detail with much professionalism and patience. He is a team player and works hard to ensure that all responsibilities are completed."

Re: Facilities Team  "The team stepped up recently and assist with a very urgent need at the client site. They immediately jumped in and helped with the delivery and set up of a breakfast for a very large conference. They did so without being asked and truly exemplified the All Hands in philosophy."





From The NYC HQ Of The World's Preeminent Daily Newspaper
Re: LaBrun  "LaBrun is responsible for six individual client floors of delivery of mail and courier packages, one of which is the Data Center which received multiple large boxes. LaBrun ensures that all the packages are handles carefully and consistently."


From Our Wall Street Clients
Re: Erika & Davita — "Erika and Davita work extremely hard and are very dedicated to the client and make sure that they handle all of the client’s needs with care and professionalism."

Re: Rossi  "Rossi goes above and beyond to ensure the client is taken care of. He also takes time to pitch in and assist when he can to ensure everything runs smoothly."

Re: Jonathan  & Team — “Thank you for all that you do for me each and every day, but especially with my event last night. Each of you calmed my nerves, set up the room and materials perfectly, and made sure that everything ran smoothly. I truly wouldn’t be able to do my job if it weren’t for you and the team.” 




From The World's Largest Professional Services Firm
Re: Curtis, John, Angela & John C. (“JC”) — "Kudos to the team for assisting with a very sick individual onsite. They were able to assist in administering first aides, calling 911 as well as providing the EMT with detailed account of the situation in a very calm, professional and quick manner. It was their quick thinking and actions that saved this person life as professional assist arrived on the scene. Thank you very much for the excellent emergency actions taken."

Re: Michael  — "Michael has done a fantastic job of assisting in finding necessary space for everyday business needs like meetings and conference calls. He has assisted all levels and across various locations. His works tireless to make sure that his finds the correct accommodation for each request."

Re: Lisa, Nikeisha, Michael & Monica — “Thank you for all of your hospitality and help with this year's World Leadership Forum. You and your team are an integral element of this year's success, and I want to thank you personally for all of your help. I look forward to working with you again soon.” 

Re: Vanessa S — "Vanessa is subbing on our floors and I see her more often than our own floor host. 11 and 12th floors are lucky to have her. "

Re: Kimberly — "Want to say what a pleasure it is to work with our new floor host, Kimberly. Kimberly is always willing to help and recently assisted with two lunch orders.  She waited for the orders, assisted in setting up the order in the conference room, was able to get extra chairs for the room, and when the meeting was over, assisted me with collecting the remaining food to take it back to our floor. She has also jumped in and helped with the moving of some boxes which made the process quicker and more efficient. She is a great addition to the floor and looking forward to work with her more in the future."


Kudos like these exemplify the true culture perspective of our company. It's what we do. It's what separates us from everyone else. It's in our DNA!  

To those applauded today, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. I am so proud of all of you, and to count you among the FSO family. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.


Mitchell D. Weiner
Chief Happiness Officer  

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“It is easier to do a job right than to explain why you didn't.”
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Friday, September 9, 2016

Shout Out: Cheers To Our Incredible Team

"Each of you calmed my nerves, set up the room and materials perfectly, and made sure that everything ran smoothly. I truly wouldn’t be able to do my job if it weren’t for you and the team.”






Good Morning Folks,

What does it take for a client to send a written kudos to recognize an individual or our teams performance?

When a client takes the time to write about a great job and spends a moment to acknowledge something special that has been done, or from what they may hear from an end user, the individual and or the team have made that impact that differentiates us from any and all of our competitors.

The words used when we receive an amazing kudos include:
-          Proactive
-          Driven
-          Hands on
-          Big Smiles
-          It is obvious they love what they do
-          Went the extra mile
-          Committed
-          Always there for us
-          Putting every minute into their work
-          Amazing job

Our success is all about our clients knowing they can always count on us, we will always be there for them, we care about their success and we would never let them down.

Here are some of the nice things we are hearing in the market:

To: Zachary– At One Of The Big Four Mobile Communications Companies
"Zacharey helps in all he can and takes all the time needed to explain things in detail with much professionalism and patience. He is a team player and works hardtop ensure that all responsibilities are completed."




From The NYC HQ Of The World's Preeminent Daily Newspaper
"LaBrun is responsible for six individual client floors of delivery of mail and courier packages, one of which is the Data Center which received multiple large boxes. LaBrun ensures that all the packages are handles carefully and consistently."




From Two Top 10 Financial Services Industry Clients
"Kudos to the team for assisting with a very sick individual onsite. They were able to assist in administering first aides, calling 911 as well as providing the EMT with detailed account of the situation in a very calm, professional and quick manner. It was their quick thinking and actions that saved this person life as professional assist arrived on the scene. Thank you very much for the excellent emergency actions taken."

"Michael has done a fantastic job of assisting in finding necessary space for everyday business needs like meetings and conference calls. He works tireless to make sure that his finds the correct accommodation for each request."


Erika and Davita work extremely hard and are very dedicated to the client and make sure that they handle all of the client’s needs with care and professionalism.



From Multiple Locations of an AMLAW 200 Firm
To: Records Staff – Newark
"The team has done an extraordinary job in clearing out file space as well as keeping up with their daily responsibilities. They put every effort into making sure that the client files are handled with importance and confidentiality. Great job!!!!!"


To: Antoine, Monica & Laverne – Hartford
Laverne, Antoine and Monica were extremely professional, especially dealing with Hartford attorneys and paralegals coming in and out during the 3 days they were here.  Laverne also provided training on how best to handle documenting all the files and boxes being sent to Iron Mountain. Way to go team!!!!"




To Luis & Daniel: From The World's Largest Advertising Company, NYC
"Great job on assisting the client deliver a sizable charitable donation to St. Francis of Assisi church. The client appreciate the assistance. Nice!!"





To: Daniel – Office Services, FSO-HQ
Congratulations to Daniel  on receiving the Favorite Father Award from the National Partnership for Community Leadership. This award provide him and his son with Yankees tickets where they got the chance to meet Alex Rodriguez. Congratulations Daniel!!!!






To: FSO Team at a Client in the Healthcare Industry:
"They provide a critical component to the science. They are both hardworking, dedicated to clear communication, follow up with customers, and provide high quality in their work. They also provide a collaborative approach to their work, working well together to overlap their skill sets which benefits the customer with cell lines that are of great quality and adhere to the requirements from the customer.

"Annie is a rising star, with the ability to take on difficult tasks, provide clarity from chaos, and show warmth and concern for her team. She is determined to continue to develop her team."


People are our power and our passion. Every day our folks create a positive, lasting impact through kindness, respect and dignity for those we serve. It is that partnership which builds trust and loyalty that fortifies the relationship via great service, innovation, enhancements, cost savings and care.  

To those applauded today, thank for all that you do! The next time you see any of the folks above, please give them a “Shout Out” – for job well done.

We look forward to give YOU your own “Shout Out” coming soon to a Wednesday near you.


Have a GREAT day,


Love Life!

Mitchell D. Weiner
Chief Happiness Officer

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"First love yourself. Then give love to others. 
Give love in abundance." ~ Buddhist Wisdom

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Wednesday, September 7, 2016

Shout-Out: Celebrating Employee Excellence, New Accounts, and Renewals


"It's well-worth the savings in the long run as opposed to having everything else just tagged and stored offsite needlessly."








Good Morning Folks,

We have seen incredible success at FSO this summer, and are proud to share our New Accounts, Renewals and KUDOS:


NEW ACCOUNTS

  • We added a prestigious AMLAW 200 firm in Washington, D.C. and in New York  
  • We launched services at three offices of an innovative New York-based media agency with 475 full-time employees and offices in five U.S. markets
  • We placed a National Director of Facilities at a renowned beverage company


RENEWALS

  • We renewed 2 of the world’s Top 10 Advertising Agencies at their New York Headquarters. One of these clients swept the prestigious Cannes Festival of Creativity with 99 Lion Awards. We are proud to support their success
  • We filled three separate long-term temp roles with a New York non-profit that touches the lives of over 15,000 individuals with intellectual and developmental disabilities
  • We renewed our long-standing relationship with the world’s #1-ranked professional service firm to provide our innovative Floor Hosts in three cities
  • We also renewed 10 additional clients who are leaders in Property Management, Higher Education, Media, Finance, International Banking, Retail and Professional Services

    KUDOS

    Recognizing our people and their efforts in delivering outstanding service to our clients is central to our success. Along with the multiple on-the-spot recognition and award programs, our monthly recognition meetings are attended by hundreds of our site staff, and serve to motivate, inspire, and encourage our employees to have FUN and celebrate our success. Here's what we're hearing:
"A BIG kudos for identifying close to 100 people to staff the Awards Show this weekend. We appreciate your tireless efforts in staffing such a huge event!"


"I just wanted to acknowledge the amazing job the Newark records staff and our own FSO staff have done in the past week to make a huge dent in the file space we have to clear out.  We could not have done even a fraction of the work that team did for us on our own. It's well-worth the savings in the long run as opposed to having everything else just tagged and stored offsite needlessly."



"I wanted to send a brief note stating what a great FSO Messenger Center team. They are always courteous and reliable. Leroy and Carlos goes above and beyond their job responsibilities as well as pleasure to work with."


"Jonathan leads a fantastic energetic team. He is laser focused on the team’s success. The team is focused on not just fulfilling the client’s needs but anticipating them!!"


FSO loves to recognize birthdays and special occasions when it comes to our people. Seeing the recognition posted on LinkedIn our client noted, “awww.. Happy Birthday guys!!! I love this team!!! They make my life easier by what they do!!!!" Happy Birthday Jeremy & Gustavo.  Thanks for everything you all do for our client. 

Let’s enjoy the post Labor Day cool down, and take the time to truly appreciate everything we have to be thankful for. I look forward to seeing all of you soon.



Cordially,


Mitch

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“Remember, today is the tomorrow you worried about yesterday.”
― Dale Carnegie
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Thursday, August 18, 2016

Shout-Out: Cheers To The Lifeblood Of Our Organization— Talented People

"Your presence provides a welcoming, friendly and helping environment. Thank you team for all you do!" (To: Food/Beverage / Commercial Real Estate, Chicago)







Good Morning Folks,

The most important commodity at any work environment is the people. Without a motivated, well trained and talented team behind it, even the best solutions and technology will falter and fail.

In delivering our onsite outsourcing services, our people are the driving force in making the difference. We take care of our people and, in turn, they take care of you, our client. We stand out from the crowd through providing the most comprehensive training, awards and recognition programs in the industry. FSO’s people have that “twinkle in the eye, skip in the step, fire in the belly,” which ultimately results in exceptional service delivery. Here's what clients are saying:




From The NYC HQ Of The World's Preeminent Daily Newspaper
Joseph: "Joseph has impressed management, his co-workers and our clients with his outstanding work ethic! He is consistent and very organized with his daily duties in rendering great customer service. He took on additional responsibility without being asked and has committed himself to completing those tasks daily!"

Sequan: "Sequan is a rising star within the team. He previously held a role exclusively for a very demanding newsroom floor and he excelled. Management recently gave him a new responsibility that required reporting to work earlier and the use of heavy machinery (additional training was given). Sequan is not only just doing a great job to us, but we have already received complimentary client emails regarding such! Keep up the great work!"


From A Client In The Financial Services Industry
Jose: "Jose went above and beyond his own job description and is a stand out amongst the already stellar team. Sending a thank you out is the very least we can do."

Andrew: "Andrew is one of those rare guys that always goes above and beyond, to the point where it flows through and helps our business. Thank you for all you do!" (note from a partner after Andrew came in before working hours to get proposals printed and delivered).

From Multi-City AMLAW 200 Firms
Michael: "Michael Thompson won FSO Associate of the Month for his hard work and dedication over the past few weeks as we got through our staffing challenge. Mike worked double shifts for several weeks to support the operation. "



Nakisha: "Nakesha won FSO Client Relations Manager of the Month award for her strong start as Manager, leading through some tough employee issues, and supporting the operation short staffed."

Dallas Team: "Shout out to the team for going above and beyond for our employees. Thanks to you all for the awesome jobs each of you do regarding your professional efforts to always helping the staff shine to meet the goals of their teams! Keep up the good work!"


From The World's Largest Advertising Company, NYC
Myles: "As always, well done. Thank you for making sure your team is always informed and leading by example!!"

Jackie: "Jackie's outstanding work this week has proven what both the client and management have known about Jackie since she started here, Jackie is a great leader. We truly appreciate everything she does."

Raven: "In the short time Raven has been here, she has grown immensely. Her attention to detail and willingness to always go the extra mile have not gone unnoticed.  We are proud to have Raven as a team member."

Chris: "We are extremely impressed with the work Chris has done. His positive attitude and willingness to work, make him a pleasure to work with."


From A Leading Higher Educational Institution
Gloria: "Thank you for shipping the medication that was sent to the college for my daughter and re-routing it to her current address. You went above and beyond by paying for the shipping cost of this package to ensure that her medication was expedited to her. Thank you for helping us with this critical package! Thank you for owning this Gloria!" (note from a parent)



Kudos like these exemplify the true culture perspective of our company. It's what we do. It's these things that separate us from everyone else. It's in our DNA!  We get great results when we have the right people in place who have solid relationships with our clients.

To those applauded today, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. I am so proud of all of you, and to count you among the FSO family. Keep up the great work!!



Have a great day and thanks for being a part of our amazing journey.


Mitchell D. Weiner
Chief Happiness Officer  

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“The best way to knock the chip off your neighbor's shoulder is to pat him on the back.”
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Thursday, August 11, 2016

Shout-Out: Celebrating Employee Excellence

"I can’t imagine how we could run without you."










Good Morning Folks,


One of FSO’s true differentiators is our CARE for our employees. We take pride in offering great job opportunities, career paths, reward programs, benefits, mentorship, and training. We truly appreciate the hard work and dedication of our employees.

Here are what our clients are saying about their FSO staff:


"I have never had a more dedicated and committed team that works cohesively as one unit. You provide an incredible workplace experience for our family."


From a client in the Financial Services industry:

Jonathan: "From your daily interaction with the team, to event planning, building logistics, and client accommodation, you have always shown incredible leadership skills. I can’t imagine how we could run without you."

Jose: "Your care for us allows us to function at a superior level. We are lucky to have you on our team."

Kelly: "You are the face of our company. Your amicability, friendliness, and helpfulness always goes beyond what is expected. You always accommodate every request with a smile and deliver without fail. What a rockstar!"

Julio: "You are the sunshine at our office! Every encounter with you is cheerful and pleasant. You anticipate our needs and provide accommodation without us having to ask.”

Jamel: "As the newest addition to our Facilities Team, you have shown initiative by taking on additional responsibilities and quickly learning all the details of your role. We notice it, and we appreciate your effort.”

Andrew: "You’re the ‘running man’ here, and you are always available to cater to all of our needs. Thank you so much for your effort to make our company great!

Sharifa: "Thank you for greeting us with a smile every time we walk in!"




From a client in the Healthcare industry:

“Shin Ji helped discover very significant cost savings for our organization. She really deserves recognition for her dedication!"

"Nickiana performed the experiments necessary to realize significant cost savings. She did so without error and with extremely faast turnaround. We are very proud of her!"


This Week's Featured Kudos Award Winner: Victor, Chicago

“Victor is a team player with a personality and smile that reflects exactly what FSO is all about. Thank you Victor!”




Our continued success is a testament to the strength of our team, our ability to (re)IMAGINE, and our commitment to providing superior service that exceeds expectations. 

Have a GREAT day, and I look forward to seeing all of you soon.


Mitch

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Live life to express, not to impress. 
Don’t strive to make your presence noticed, just make your absence felt.”  
~ Unknown 
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Tuesday, May 24, 2016

Putting Fun Into Work— All For A Great Cause

FSO employees come together to celebrate National Cheese Day!

Good Morning Folks,

It is said, "The way your employees feel is the way your customers will feel. And if your employees don't feel valued, neither will your customers." At FSO, we are providing great new programs and initiatives for YOU, our employees.


We had a great time celebrating National Pizza Day at HQ last week! In April we celebrated both National Beer Day and National Grilled Cheese Day! As you can see, we had quite the celebration here at FSG HQ. The café was set up with Grilled Cheese toasters and assorted CHEESE!!! We had an amazing turn out packed with directors, managers, and employees from the field. It was a blast, everyone loved it.


FSO employees "loafing" around in four easy steps: 
1) Choose slices from the Rye, Wheat or White loaves, 2) Choose a cheese 
3) Melt in the sandwich press 4) Repeat for someone less fortunate
.
Best of all, we turned this national celebration into an act of philanthropy! We packed a take-out bag and took to the street to give the leftover grilled cheese to the homeless of NYC.

I really enjoy these events where we can bring our staff together, it’s always a great time. Thank you Chelsea and People Solutions for your support in making FSG a great company. I personally enjoyed being in the café connecting with everyone. 

We invite the local field staff to come join us for these events any time. Be sure to check our Employee Relations Calendar for more of our upcoming events!


On behalf of the leadership team, to all of our employees reading this right now, I’d like to THANK YOU for what YOU do every day and the contribution YOU are making in helping FSO deliver to our promise, grow and be the Best Place to Work.

I look forward to seeing all of you soon in my travels.













Mitchell D. Weiner
Chief Happiness Officer

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“Don't ever give up. Don't ever give in. Don't ever stop trying. 
Don't ever sell out. And if you find yourself succumbing to one of the above for a brief moment, pick yourself up, brush yourself off, whisper a prayer, and start where you left off. But never, ever, ever give up.”  
~~ Richelle E. Goodrich  Author
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Wednesday, March 30, 2016

Shout-Out Wednesday: A Deep Level Of Commitment To Customer Service

"She's quick to respond, efficient and handles the most complex/annoying of requests, she's been absolutely indispensable." 







Good Morning Folks,

As Founder, Chief Happiness Officer & Owner of FSO, it gives me great pleasure to share with you every Wednesday, the client fan mail I get from in praise of our employees, working on their sites. 

With a twinkle in their eye, a skip in their step and  fire in their belly, our approachable and professional guest service focused teams are brand ambassadors delivering perfect service. They exude a deep level of commitment to customer service— the whole "White-Glove" experience, and are as comfortable greeting employees as they arrive each morning as they are setting up conferences and events for the world's top power brokers, who hold key leadership and board positions at our distinguished clients.

Daryl at The New York City Offices of The World's #1 Consulting Firm...

"Darryl has been an essential part of the floor host program. He continues to excel with the surpassing requests of the clients he supports on a daily basis. Darryl is assigned to main floor for Meeting & Events which has him interacting with client visitors from across the country and territories. He is always know for functioning at a rapid pace from the time he enters the office until the end of each day. Darryl’s reliability, experience and “can do” attitude is highly valued by the clients and colleagues alike."

Rita at The Above Mentioned Firm, Chicago Office..

"We wanted to thank you for your assistance with the MPL meeting. With twenty partners involved, it was most helpful when you escorted them to the boardroom. We were pulled in many directions but we were confident all would go well because you were backing us up. Your assistance proved invaluable to us today. We look forward to the next event. Rita continue to deliver a great customer service experience for our high end clients!"

Janet at The World's Leading Daily Newspaper...

Janet has been such a great help to us! She's quick to respond, efficient and handles the most complex/annoying of requests, she's been absolutely indispensable. Thank you for all you do!




Karina at A Major New York-City-Based Content Creator...

"Want to praise Karina's performance over here at 200 Fifth over the course of the last three months. Specifically during our vendor presentations for the  Video Imaging project two weeks ago she was great in both helping the many guests and solving  some of the A.V. issues we experienced. Know this has been a transitional period for 200, and her solid work daily supporting us at the reception desk is appreciated by Original Content."


Kudos to Carolyn

"Carolyn exemplifies the FSO spirit. She is always in a great mood, always delivers excellent service to her clients, is loved by her clients, has been with the site 10+ years, and has PERFECT attendance the entire time she has worked for me. Great job and keep it up!"

The Team At a Global Political Organization...

"I want to thank each and every one of you for the excellent team work that led to the success of our event on Procurement for Women's Economic Empowerment, Friday afternoon. The seamless cooperation between all three of our business units - Development Business, Publications and the Bookshop - was remarkable. It is an important topic to work on and agenda to push forward. You can all be proud of your contribution."

Thanking Ladon

"We would like to say thank you to Ladon for his hard work and dedication, out Client loves him and would like for him to move on to his next role. Thanks Ladon for all you do."

Thanks to Gorge & Miguel


And Kudos to Jasmine!

THANKS for all you do each and every single day. Your contagious enthusiasm and cheerful smiles engage senses, touch hearts and start the day pleasantly for everyone you meet.

To other companies reading this: Rewards are both earned and learned... so spread it on thick. Love on your workforce when they deserve it .... they will surely want to repeat the experience. As Richard Branson says: "If you take care of your employees, they will take care of your customers."

For employees, forging a fulfilling career is one of the most important — and often, most difficult —challenges in building a happy life. For employers, building a culture of happiness is key to cementing their brand’s success. When these interests converge, the result is a sense of belonging through shared values and an intangible, emotional belief that we are on a shared journey.

We look forward to giving YOU your own “Shout Out” coming soon to a Wednesday near you.

Have a GREAT day,

Love Life!


Mitchell D. Weiner
Chief Happiness Officer  

About the Author:
Welcome to the fastest growing onsite outsourcing company in the nation! Led by Mitch Weiner, co-founder and industry pioneer, FSO is "the" award winning enterprise-wide outsourcing and people solutions firm servicing a multitude of clients across North America.

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