Showing posts with label appreciation. Show all posts
Showing posts with label appreciation. Show all posts

Thursday, November 10, 2016

Shout-Out: Saluting Our Folks Who Go The Extra Mile

"You were the first ones in office and last to leave, and you did it all with a smile. It is always such a pleasure to work with such a hard working & well organized team."







Good Morning Folks,

As FSO continues its expansion nationally, we remain focused on the people and constantly raising the bar to (re)IMAGINE™ the way to go to business - ensuring we deliver the very best experience to our clients and employees. 

Our clients love what we are doing for them. When they take time to write to me, it is testament to what I've been saying all along: At FSO, our difference is people. They bring a passion for hospitality and service that just can't be faked or duplicated. Here's what we are hearing about our folks:


From The World's Largest Professional Services Firm
Re: Security Team 
"The client sent along their appreciation to the team for assisting with a very difficult and last minute situation. The team is also short staffed but they were able to assist the client in the most efficient and professional manner. The client was very happy with the efficiency and professional that not only this situation was handle but also with the day to day services. Go team!!!!"

Re: Kimberly 
"Kimberly goes above and beyond every day. She checks every day if there is anything additional she can assist with. She ensures that all conference rooms are not only ready for scheduled meeting but that they are also cleared out after meetings. She is also so pleasant and courteous. Her attitude truly makes it a joy to work with her every day."

Re: Melissa & Elaine 
"Melissa and Elaine stepped in recently and assist with the transport of supplies and the set  for a huge meeting at the client site. They were also very attentive to other details that were needed for the meetings. Kudos Ladies!!!!"


FSO Attends OBT Gala
From Our AMLAW 200 Clients
Re: Steve Young – CMR, Frost
Great big thank you to Steve for all his Excel training sessions. His patience and expert knowledge on everything Excel is incredible helpful no matter our responsibilities. He makes the training session entertaining and engaging and that makes the material easier to understand. Thanks Steve.


From One of The World's Largest Accounting Firms
Re: Jason, Renee  & William
Congratulations to the team for a successful kick off at this new client. The team was very helpful and efficient in getting the new office opened and set up. They have been very welcoming to not only staff but visitors as things continue to get settled into at the office. We look forward to many more great things from this brand new team.


At A Large Condominium
Re: Zahir 
The client has repeatedly commended Zahir on his excellent customer service and a model concierge. The client is delighted with his professionalism, and enthusiasm. 


At One Of The Big Four Mobile Communications Companies
Re: Mail Services –  Atlanta, GA
Congratulations to the team who have worked tirelessly for the client. They handle every request with a sense of urgency and are proactive in anticipating the needs of the client. The leadership displayed has also put the client at ease and comfortable that things will be addressed in a timely and efficient manner. Kudos!!!

Re: Christina & Cindy- Chicago, IL
"Kudos to Christina and Cindy for this overall great work at the client site. Christina is always cheerful, professional and willing to help wherever needed. She has been a tremendous help on special projects. Christine goes the extra mile and provides high quality service every day. Great Job Christina!!!!"


To The Office Services Team At A Wall Street Financial Services Giant
"Thanks to the efforts of the Office Services team the client was able to sponsor a very successful event. The outstanding support of the staff was a direct result of the team’s tireless efforts and attention to details. Kudos!!!!"



From Our AMLAW 200 Clients 
RE: Charles – California
Thank you Charles being instrumental during a prospect site tour. His professionalism and knowledge were helpful. Great job!!!

Our Chicago welcomed me during his visit recently. They even got me the perfect gift.
Great people like those featured above today want to be part of FSO as clients and employees because we are passionate and we CARE about what it means to be there for them.

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.

Have a GREAT day as I look forward to seeing all of you soon.









Mitchell D. Weiner
Chief Happiness Officer

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"Success is how high you bounce after you hit bottom" 
~~ General George Patton
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Wednesday, October 26, 2016

Shout-Out Wednesday: Cheers To The Nation's Best Outsourcing Team

"Brandiu’s hard work has not gone unnoticed and her positive attitude as well. She is prompt, never complains and also has a smile on her face."








Good Morning Folks,

One of FSO’s true differentiators is our CARE for our employees. We take pride in offering great job opportunities, career paths, reward programs, benefits, mentorship, and training. We truly appreciate the hard work and dedication of our employees.

Here are what our clients are saying about their FSO staff:


Re: Gloria, Serving a Higher Education Client On Campus
"When Gloria came across someone personal documents which had very sensitive information, made sure to secure the documents and then returned them to their rightful owner. This is truly what FSO is all about and we are very lucky to have her."



From Our AMLAW 200 Clients
Re: Diana Pomales — Boston
"Diana recently was an huge help to our client in helping create a very urgent binder. The request urgent and Diana made sure to make herself available so that the project was completed immediately. Great job Diana!!!"

Re: Records Department — Newark
"The records went up to our Boston office to assist in a large offsite records project. With their quick and efficient work, the project was completely quickly. Great job!!!"

Re: Dallas Team
"Kudos the Dallas team who were treated to a lunch in recognition of all the hard work they do for our client every day. Great job team!!!"

Re: Brandi — Dallas
"Brandiu’s hard work has not gone unnoticed and her positive attitude as well. She is prompt, never complains and also has a smile on her face. She is a great asset in take care of the litigation department. Awesome job!!!!" 

Re: Katherine
"During our recent world-wide presence, Katherine could not have been more professional, helpful and supportive, as we guided colleagues around the office for meetings, lunches, photo shoots, cars, flights, etc. I am happy to say that we survived a very demanding week.


To The Team At A Wall Street Financial Services Giant
"Recently our client gave our FSO team an appreciation breakfast for all the amazing work they have done and continue to do in the Copy Center. The team works as a whole to meet the demands of the client going above and beyond exceeding expectations. Well done!!!"


At One Of The Big Four Mobile Communications Companies
Re: Pernesse — Parisippany
"Pernesse acted quickly when a very large shipment was delivered to the wrong address. She was able to track the phones down quickly and made arrangements to have them transported to the correct address. Kudos to Pernesse for her quick action and efficient work."

Re: Vince — Richardson
"Vince helped at the client site sort through various storage rooms that need to be cleaned out. With his can so attitude the spaces were sorted through and the content repurposed or disposed of properly. Vince offered very insightful suggestions through the process which lead to making the space more functional and usable."

Re: Ashton — Bellevue
"Ashton’s attention to detail, follow through and professionalism has made an incredible impact at the client site. Due to this thoroughness mail gets delivered to the proper people. He is also always willing to stepping in helping in any way he can. He is also very polite and courteous and that makes it a joy to have him at the site. Kudos Ashton!!!"!

Re: Tyler — Bothell
"Kudos to Tyler for helping out in the set up for an event. He had a positive attitude and work effortlessly and efficiently. We are truly grateful to have such a great asset on our team."


From The World's Largest Professional Services Firm
Re: Our Floor Hosts —  Chicago
"The Chicago floor Hosts are doing a tremendous jobs. They cover everything from helping guests, helping with major issues and overall just delivering excellent hospitality at every turn. The office runs much better with them greeting, escorting and assisting all guests that walk through the door. Kudos!!!!!!"


To all the FSO employees: IT IS YOU that makes FSO who we are.  From logging in the package to completing the sweep to standing up and greeting every guest coming to us for assistance with a big hospitable smile, clients can count on us because we can count on you.

THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile.

I look forward to hearing more stories from our clients how our team has made a difference.

Have a GREAT day, and I look forward to seeing all of you soon.


Mitchell D. Weiner
Chief Happiness Officer

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“Work for a cause, not for applause. 
Live life to express, not to impress. 
Don’t strive to make your presence noticed, just make your absence felt.”  
~~ Unknown
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Thursday, October 6, 2016

Shout-Out: "Outsourcing The Way It Was Meant To Be"

"The team is hard  working, courteous and reliable. They work tirelessly going above and beyond their responsibilities to us happy."







Good Morning Folks,

Our success is all about our clients knowing they can always count on us, we will always be there for them, we care about their success and we would never let them down.

Here are some of the nice things we are hearing in the market:




At a Client in the Healthcare Industry:
Re: Lily & Yang  "They provide a critical component to the science. They are both hardworking, dedicated to clear communication, follow up with customers, and provide high quality in their work. They also provide a collaborative approach to their work, working well together to overlap their skill sets which benefits the customer with cell lines that are of great quality and adhere to the requirements from the customer.

Re: Annie As the leader of the group, Annie is a rising star, with the ability to take on difficult tasks, provide clarity from chaos, and show warmth and concern for her team.  She is determined to continue to develop her team."

Re: Martin — "As a team of one he his dedicated work allows for things to move efficiently. Recently the team moved to a new system and Martin learned the system quickly while still ensuring that the everyday tasks were completed."

Re: Haley — "Even though she is the new addition to the account, Haley has already introduced her experienced from her previous job and made improvements to the lab associate position. We look forward to see what else she brings to the table which we know will be all good things."



At One Of The Big Four Mobile Communications Companies

Re: Zachary  "Zachary helps in all he can and takes all the time needed to explain things in detail with much professionalism and patience. He is a team player and works hard to ensure that all responsibilities are completed."

Re: Facilities Team  "The team stepped up recently and assist with a very urgent need at the client site. They immediately jumped in and helped with the delivery and set up of a breakfast for a very large conference. They did so without being asked and truly exemplified the All Hands in philosophy."





From The NYC HQ Of The World's Preeminent Daily Newspaper
Re: LaBrun  "LaBrun is responsible for six individual client floors of delivery of mail and courier packages, one of which is the Data Center which received multiple large boxes. LaBrun ensures that all the packages are handles carefully and consistently."


From Our Wall Street Clients
Re: Erika & Davita — "Erika and Davita work extremely hard and are very dedicated to the client and make sure that they handle all of the client’s needs with care and professionalism."

Re: Rossi  "Rossi goes above and beyond to ensure the client is taken care of. He also takes time to pitch in and assist when he can to ensure everything runs smoothly."

Re: Jonathan  & Team — “Thank you for all that you do for me each and every day, but especially with my event last night. Each of you calmed my nerves, set up the room and materials perfectly, and made sure that everything ran smoothly. I truly wouldn’t be able to do my job if it weren’t for you and the team.” 




From The World's Largest Professional Services Firm
Re: Curtis, John, Angela & John C. (“JC”) — "Kudos to the team for assisting with a very sick individual onsite. They were able to assist in administering first aides, calling 911 as well as providing the EMT with detailed account of the situation in a very calm, professional and quick manner. It was their quick thinking and actions that saved this person life as professional assist arrived on the scene. Thank you very much for the excellent emergency actions taken."

Re: Michael  — "Michael has done a fantastic job of assisting in finding necessary space for everyday business needs like meetings and conference calls. He has assisted all levels and across various locations. His works tireless to make sure that his finds the correct accommodation for each request."

Re: Lisa, Nikeisha, Michael & Monica — “Thank you for all of your hospitality and help with this year's World Leadership Forum. You and your team are an integral element of this year's success, and I want to thank you personally for all of your help. I look forward to working with you again soon.” 

Re: Vanessa S — "Vanessa is subbing on our floors and I see her more often than our own floor host. 11 and 12th floors are lucky to have her. "

Re: Kimberly — "Want to say what a pleasure it is to work with our new floor host, Kimberly. Kimberly is always willing to help and recently assisted with two lunch orders.  She waited for the orders, assisted in setting up the order in the conference room, was able to get extra chairs for the room, and when the meeting was over, assisted me with collecting the remaining food to take it back to our floor. She has also jumped in and helped with the moving of some boxes which made the process quicker and more efficient. She is a great addition to the floor and looking forward to work with her more in the future."


Kudos like these exemplify the true culture perspective of our company. It's what we do. It's what separates us from everyone else. It's in our DNA!  

To those applauded today, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. I am so proud of all of you, and to count you among the FSO family. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.


Mitchell D. Weiner
Chief Happiness Officer  

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“It is easier to do a job right than to explain why you didn't.”
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Friday, September 9, 2016

Shout Out: Cheers To Our Incredible Team

"Each of you calmed my nerves, set up the room and materials perfectly, and made sure that everything ran smoothly. I truly wouldn’t be able to do my job if it weren’t for you and the team.”






Good Morning Folks,

What does it take for a client to send a written kudos to recognize an individual or our teams performance?

When a client takes the time to write about a great job and spends a moment to acknowledge something special that has been done, or from what they may hear from an end user, the individual and or the team have made that impact that differentiates us from any and all of our competitors.

The words used when we receive an amazing kudos include:
-          Proactive
-          Driven
-          Hands on
-          Big Smiles
-          It is obvious they love what they do
-          Went the extra mile
-          Committed
-          Always there for us
-          Putting every minute into their work
-          Amazing job

Our success is all about our clients knowing they can always count on us, we will always be there for them, we care about their success and we would never let them down.

Here are some of the nice things we are hearing in the market:

To: Zachary– At One Of The Big Four Mobile Communications Companies
"Zacharey helps in all he can and takes all the time needed to explain things in detail with much professionalism and patience. He is a team player and works hardtop ensure that all responsibilities are completed."




From The NYC HQ Of The World's Preeminent Daily Newspaper
"LaBrun is responsible for six individual client floors of delivery of mail and courier packages, one of which is the Data Center which received multiple large boxes. LaBrun ensures that all the packages are handles carefully and consistently."




From Two Top 10 Financial Services Industry Clients
"Kudos to the team for assisting with a very sick individual onsite. They were able to assist in administering first aides, calling 911 as well as providing the EMT with detailed account of the situation in a very calm, professional and quick manner. It was their quick thinking and actions that saved this person life as professional assist arrived on the scene. Thank you very much for the excellent emergency actions taken."

"Michael has done a fantastic job of assisting in finding necessary space for everyday business needs like meetings and conference calls. He works tireless to make sure that his finds the correct accommodation for each request."


Erika and Davita work extremely hard and are very dedicated to the client and make sure that they handle all of the client’s needs with care and professionalism.



From Multiple Locations of an AMLAW 200 Firm
To: Records Staff – Newark
"The team has done an extraordinary job in clearing out file space as well as keeping up with their daily responsibilities. They put every effort into making sure that the client files are handled with importance and confidentiality. Great job!!!!!"


To: Antoine, Monica & Laverne – Hartford
Laverne, Antoine and Monica were extremely professional, especially dealing with Hartford attorneys and paralegals coming in and out during the 3 days they were here.  Laverne also provided training on how best to handle documenting all the files and boxes being sent to Iron Mountain. Way to go team!!!!"




To Luis & Daniel: From The World's Largest Advertising Company, NYC
"Great job on assisting the client deliver a sizable charitable donation to St. Francis of Assisi church. The client appreciate the assistance. Nice!!"





To: Daniel – Office Services, FSO-HQ
Congratulations to Daniel  on receiving the Favorite Father Award from the National Partnership for Community Leadership. This award provide him and his son with Yankees tickets where they got the chance to meet Alex Rodriguez. Congratulations Daniel!!!!






To: FSO Team at a Client in the Healthcare Industry:
"They provide a critical component to the science. They are both hardworking, dedicated to clear communication, follow up with customers, and provide high quality in their work. They also provide a collaborative approach to their work, working well together to overlap their skill sets which benefits the customer with cell lines that are of great quality and adhere to the requirements from the customer.

"Annie is a rising star, with the ability to take on difficult tasks, provide clarity from chaos, and show warmth and concern for her team. She is determined to continue to develop her team."


People are our power and our passion. Every day our folks create a positive, lasting impact through kindness, respect and dignity for those we serve. It is that partnership which builds trust and loyalty that fortifies the relationship via great service, innovation, enhancements, cost savings and care.  

To those applauded today, thank for all that you do! The next time you see any of the folks above, please give them a “Shout Out” – for job well done.

We look forward to give YOU your own “Shout Out” coming soon to a Wednesday near you.


Have a GREAT day,


Love Life!

Mitchell D. Weiner
Chief Happiness Officer

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"First love yourself. Then give love to others. 
Give love in abundance." ~ Buddhist Wisdom

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Wednesday, September 7, 2016

Shout-Out: Celebrating Employee Excellence, New Accounts, and Renewals


"It's well-worth the savings in the long run as opposed to having everything else just tagged and stored offsite needlessly."








Good Morning Folks,

We have seen incredible success at FSO this summer, and are proud to share our New Accounts, Renewals and KUDOS:


NEW ACCOUNTS

  • We added a prestigious AMLAW 200 firm in Washington, D.C. and in New York  
  • We launched services at three offices of an innovative New York-based media agency with 475 full-time employees and offices in five U.S. markets
  • We placed a National Director of Facilities at a renowned beverage company


RENEWALS

  • We renewed 2 of the world’s Top 10 Advertising Agencies at their New York Headquarters. One of these clients swept the prestigious Cannes Festival of Creativity with 99 Lion Awards. We are proud to support their success
  • We filled three separate long-term temp roles with a New York non-profit that touches the lives of over 15,000 individuals with intellectual and developmental disabilities
  • We renewed our long-standing relationship with the world’s #1-ranked professional service firm to provide our innovative Floor Hosts in three cities
  • We also renewed 10 additional clients who are leaders in Property Management, Higher Education, Media, Finance, International Banking, Retail and Professional Services

    KUDOS

    Recognizing our people and their efforts in delivering outstanding service to our clients is central to our success. Along with the multiple on-the-spot recognition and award programs, our monthly recognition meetings are attended by hundreds of our site staff, and serve to motivate, inspire, and encourage our employees to have FUN and celebrate our success. Here's what we're hearing:
"A BIG kudos for identifying close to 100 people to staff the Awards Show this weekend. We appreciate your tireless efforts in staffing such a huge event!"


"I just wanted to acknowledge the amazing job the Newark records staff and our own FSO staff have done in the past week to make a huge dent in the file space we have to clear out.  We could not have done even a fraction of the work that team did for us on our own. It's well-worth the savings in the long run as opposed to having everything else just tagged and stored offsite needlessly."



"I wanted to send a brief note stating what a great FSO Messenger Center team. They are always courteous and reliable. Leroy and Carlos goes above and beyond their job responsibilities as well as pleasure to work with."


"Jonathan leads a fantastic energetic team. He is laser focused on the team’s success. The team is focused on not just fulfilling the client’s needs but anticipating them!!"


FSO loves to recognize birthdays and special occasions when it comes to our people. Seeing the recognition posted on LinkedIn our client noted, “awww.. Happy Birthday guys!!! I love this team!!! They make my life easier by what they do!!!!" Happy Birthday Jeremy & Gustavo.  Thanks for everything you all do for our client. 

Let’s enjoy the post Labor Day cool down, and take the time to truly appreciate everything we have to be thankful for. I look forward to seeing all of you soon.



Cordially,


Mitch

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“Remember, today is the tomorrow you worried about yesterday.”
― Dale Carnegie
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Thursday, August 18, 2016

Shout-Out: Cheers To The Lifeblood Of Our Organization— Talented People

"Your presence provides a welcoming, friendly and helping environment. Thank you team for all you do!" (To: Food/Beverage / Commercial Real Estate, Chicago)







Good Morning Folks,

The most important commodity at any work environment is the people. Without a motivated, well trained and talented team behind it, even the best solutions and technology will falter and fail.

In delivering our onsite outsourcing services, our people are the driving force in making the difference. We take care of our people and, in turn, they take care of you, our client. We stand out from the crowd through providing the most comprehensive training, awards and recognition programs in the industry. FSO’s people have that “twinkle in the eye, skip in the step, fire in the belly,” which ultimately results in exceptional service delivery. Here's what clients are saying:




From The NYC HQ Of The World's Preeminent Daily Newspaper
Joseph: "Joseph has impressed management, his co-workers and our clients with his outstanding work ethic! He is consistent and very organized with his daily duties in rendering great customer service. He took on additional responsibility without being asked and has committed himself to completing those tasks daily!"

Sequan: "Sequan is a rising star within the team. He previously held a role exclusively for a very demanding newsroom floor and he excelled. Management recently gave him a new responsibility that required reporting to work earlier and the use of heavy machinery (additional training was given). Sequan is not only just doing a great job to us, but we have already received complimentary client emails regarding such! Keep up the great work!"


From A Client In The Financial Services Industry
Jose: "Jose went above and beyond his own job description and is a stand out amongst the already stellar team. Sending a thank you out is the very least we can do."

Andrew: "Andrew is one of those rare guys that always goes above and beyond, to the point where it flows through and helps our business. Thank you for all you do!" (note from a partner after Andrew came in before working hours to get proposals printed and delivered).

From Multi-City AMLAW 200 Firms
Michael: "Michael Thompson won FSO Associate of the Month for his hard work and dedication over the past few weeks as we got through our staffing challenge. Mike worked double shifts for several weeks to support the operation. "



Nakisha: "Nakesha won FSO Client Relations Manager of the Month award for her strong start as Manager, leading through some tough employee issues, and supporting the operation short staffed."

Dallas Team: "Shout out to the team for going above and beyond for our employees. Thanks to you all for the awesome jobs each of you do regarding your professional efforts to always helping the staff shine to meet the goals of their teams! Keep up the good work!"


From The World's Largest Advertising Company, NYC
Myles: "As always, well done. Thank you for making sure your team is always informed and leading by example!!"

Jackie: "Jackie's outstanding work this week has proven what both the client and management have known about Jackie since she started here, Jackie is a great leader. We truly appreciate everything she does."

Raven: "In the short time Raven has been here, she has grown immensely. Her attention to detail and willingness to always go the extra mile have not gone unnoticed.  We are proud to have Raven as a team member."

Chris: "We are extremely impressed with the work Chris has done. His positive attitude and willingness to work, make him a pleasure to work with."


From A Leading Higher Educational Institution
Gloria: "Thank you for shipping the medication that was sent to the college for my daughter and re-routing it to her current address. You went above and beyond by paying for the shipping cost of this package to ensure that her medication was expedited to her. Thank you for helping us with this critical package! Thank you for owning this Gloria!" (note from a parent)



Kudos like these exemplify the true culture perspective of our company. It's what we do. It's these things that separate us from everyone else. It's in our DNA!  We get great results when we have the right people in place who have solid relationships with our clients.

To those applauded today, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. I am so proud of all of you, and to count you among the FSO family. Keep up the great work!!



Have a great day and thanks for being a part of our amazing journey.


Mitchell D. Weiner
Chief Happiness Officer  

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“The best way to knock the chip off your neighbor's shoulder is to pat him on the back.”
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About the Author:
Welcome to the fastest growing onsite outsourcing company in the nation! Led by Mitch Weiner, co-founder and industry pioneer, FSO is "the" award winning enterprise-wide outsourcing and people solutions firm servicing a multitude of clients across North America.

Contact Mitch: Twitter | Facebook | LinkedIn | Email