Do You Have Problems With Records Management?

For one client, we reduced their record’s department’s real state footprint from just over 26,000 square feet down to 9,500 square feet, thus providing the firm with cost-savings close to 50k annually.

Improve efficiency and compliance through better information management

Secure your business records from inappropriate access and misuse

Reduce storage and operational cost through retention and disposal

Good Morning Folks,

Are you still overrun with manual, labor-intensive document retention processes that cost too much, limit visibility, consume expensive real estate, and cause error?

As business moves into a digital world, FSO leads the way with end-to-end information management services that enhance every stage of the entire records and document lifecycle.

FSO has the resources, expertise, proven application and know-how to solve and impact Records Management challenges associated with the cost of storage (both onsite and offsite) and risk (retention protocols and standardization) so that you don’t have to.

For one client, we reduced their record’s department’s real state footprint from just over 26,000 square feet down to 9,500 square feet, thus providing the firm with cost-savings close to 50k annually.

To reserve a no-cost, no-obligation, comparative analysis to see how much you can save, and how much stands to be improved, CLICK HERE to email me personally.

THANKS for all you do each and every single day, as I look forward to seeing all of you soon in my travels.

Mitchell D. Weiner
Chief Happiness Officer

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"Be the hardest working person you know. 
That's how you separate yourself from the competition.
~~ Steph Curry

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Shout-Out Wednesday: Kudos To Our Warm and Hospitable Teams

"No other onsite outsourcing organization is as committed to leveraging a triple threat combination of People, Solutions and Technology to reduce / control costs, improve service, and take better care of the people who serve you." 

Good Morning Folks,

FSO provides a white-glove experience to your end-users and clients through a Personal + Passionate + Productive culture of hospitality.

Our well-trained and knowledgeable staff  embodies what it is to be hospitable with a customer service touch. Their contagious enthusiasm and cheerful smiles engage senses, touch hearts and start the day pleasantly for everyone they meet. 

Every FSO employee is committed to a higher level of service through: 

• Professionalism
• Discretion
• An attention to detail
• Exceeding expectations

Hear directly from clients how our well-trained staff is creating a warm and highly inspirational experience for their valued employees and guests:

From an advertising agency...
"This afternoon the building had a major power surge which knocked out all of the high rise elevators and created total mayhem in the lobby as well as on our 18th and 19th floors. Your staff in particular  Nayalee Melgar, Franklin Jimenez and Angel Irizarry all went above and beyond today to assist with the numerous phone calls from tenants that came in asking what was happening, to the notification of the entrapment and the call that FDNY was on the scene. We just wanted to acknowledge and thank your staff again for their assistance."

"Sharifa performs her job responsibilities excellently and is true 'people' person......She's help make my recent trip to our NY office flow smoothly and is a real pleasure to interact with......"

From the world's #1 consulting firm...

"Kim continues to be a very reliable liaison for the 14th floor. She continues to make her presence felt throughout the day and she does it cheerfully. I needed to reach out to Kim on an assignment that I attempted to have done without her help but did not receive any attention. This was a mailroom task. I told Kim about it and she stepped in and had my request completed in no time. Thank you so much, Kim ! ! ! Keep passing by, it's so nice to know you're around."

"Just wanted to follow up to let you know that Jovanny was extremely helpful and quite accommodating with a project I had on Friday.  It was a last minute request, and Jovanny responded without hesitation and helped to get the document done in time for the partner. It was a pleasure working with him."

"I just wanted to take a moment to thank and recognize Sharaya's efforts in going above and beyond. When I approached Sharaya with this request she informed me that Office Services nor Reprographics is stocked with these branded items. Before I had the chance to looked into other alternative Sharaya had already provided me with blank envelopes, labels and a Word template in which I could print the needed labels on. With Sharaya's dedicated help I was able to create the labels I needed and meet my deadline."  

"She is very charismatic and approachable. She has helped me numerous times with anything I need on the floor. Her periodic check ups help to avoid minor situations turning into bigger ones and brings balance to our floor.  Thank you very much! We appreciate your help!"


From a major book publisher...

"You brought the FSO energy that we’ve been missing while you were away. You were very informative and covered a lot of information in such a short time period. Keep up the great work with the training classes. My team appreciates these tools to become a better person and an FSO employee. We do BELIEVE with hard work, GROWTH is that much closer.We welcome you any time, with open arms!"

"I wanted to take the time to thank you for visiting our site today and informing us on current FSO affairs. The meeting was very informative and inviting. Would definitely like for you to come back regularly to update us on all things FSO. Thanks again and have a good weekend."

As you can hear from our clients' praise, with a twinkle in their eye, a skip in their step and  fire in their belly, our approachable and professional guest service focused teams are brand ambassadors delivering perfect service. From back office support to reception, FSO is invested in going “above and beyond” to provide you with the most memorable and positive experiences.

We provide  five-star front of house service, delivering a full range of solutions, including reception, switchboard, corporate concierge, and office support. Call me PERSONALLY on  (212) 204-1193, if we can help you at any time, in any way.

THANK YOU for all of your support and hard work…WE really appreciate it!  

Cheers FSO USA!!!!

Mitchell D. Weiner
Chief Happiness Officer

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"Love is life. And if you miss love, you miss life."
 ~~Leo Buscaglia
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We Also Own One Of The Largest Staffing Companies In New York

Did You Know That We Also Own One Of The Largest Staffing Companies In New York?

Good Morning Folks,

You know us as FSO, part of the Forrest Solutions Group (FSG). But did you know that FSG also owns Forrest Solutions Staffing (FSS), one of the largest staffing companies in New York?

Business leaders and decision makers have turned to FSS continuously for almost 40 years for all their hiring needs.

As a "people" company, we know talent better than the rest and actively retain unsurpassed talent through our team of seasoned recruiters. 

• Nearly 40 Specialized Talent Consultants
• 5 Times New York Staffing Association (NYSA) and American Staffing Association (ASA) Temp Employee of the Year Award Winners
• Breadth of candidates range from a traditional temp in all verticals, to CIO, and everything in between
• Pioneers in Temporary, Temp-to-Hire, and Direct Hire Talent Solutions
• Behavioral Interviewing to Match You With the Best-Fit Talent

Talent needs and market conditions change and evolve.  We work twenty-four hours a day, seven days a week, to ensure that we are meeting and exceeding the needs of our clients and stop at nothing short of Total Customer Satisfaction.

To see how much time can be saved— and how much stands to be improved— when searching for the best and brightest candidates, call me personally at (212) 204-1193.

Have a GREAT Day!

Mitchell D. Weiner

Chief Happiness Officer  

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“Good People Are Hard To Find"

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FSO's Bright Stars Shine at CHO Club

"The monthly CHO club provides the perfect platform to award, recognize and incentivize our top performers."

Good Morning Folks,

Our job in hospitality is to make the client feel as if they are at home and create memories and experiences that want to make clients "return."  As important as it is to take care of our clients, it is equally important to take care of all of our team members. The more enthusiastic and happy our employees are at work the more productive they will be. Without the support of each team member that “WOW” factor will never be given to our clients.

Along with the multiple on-the-spot recognition and award programs we execute and deliver on at all our sites, I as Founder, Chief Happiness Officer and CEO host a recurring monthly CHO Club to personally thank and recognize our field staff who have gone above and beyond the call. 

This week our CHO Club convened fore Happy Hour at Tonic East in Manhattan. It was great for employees to share strategies and ideas with peers, as well as to meet new people, and have some FaceTime with Executive Leadership. As you can see we had tons of fun....

Folks like those welcomed into CHO Club and given a shout out here truly personify the FSO experience and pleasant demeanor that keep our client's office running like a well-oiled machine. These folks come to work each with a big smile on their face ready to help anyone out.  

To other companies reading this: Rewards are both earned and learned... so spread it on thick. Love on your workforce when they deserve it .... they will surely want to repeat the experience. As Richard Branson says: "If you take care of your employees, they will take care of your customers."

Spread the word. Our next next “thank you event” of the year is just around there corner. Membership in the club is awarded based on ideas, strategies and cost savings suggested to the client and kudos received from clients.

Good luck to all of our employees and see you there. 

THANKS for all you do each and every single day, as I look forward to seeing all of you soon in my travels.

Mitchell D. Weiner
Chief Happiness Officer

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"When I was 5 years old my mother always told me that happiness was the key to life. When I went to school they asked me what I wanted to be when I grew up. I wrote down "happy". They told me I didn't understand the assignment. I told them they didn't understand life" 

~~ John Lennon

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Shout Out Wednesday: Kudos To The Best Outsourcing Team On The Planet

"This young lady clearly takes her job seriously and enjoys what she is doing. She greets me and my colleagues every morning with a smile and "how are you today? Can I do anything for you? Do you need anything?" It means so very much to have had you there to help." 

Good Morning Folks,

As FSO continues its expansion, we remain focused on the people and constantly raising the bar to (re)IMAGINE™ the way to go to business - ensuring we deliver the very best experience to our clients and employees. 

We believe people make or break the success of an organization. FSO hires for character, desire and attitude and then takes better care of that individual than one could ever imagine. We take care of our people and in turn, they take care of you. They bring a passion for hospitality and service that just can't be faked or duplicated.  

==> Compliments to Shalaine for training: 

At a time when others have cut back on the training and recognition that is essential motivation for success, this is just another example why FSO is the differentiator in the industry. Employees love what you are doing, Shalaine. Hear directly from them:

"Your hospitality training session Today was phenomenal. You hit on the most valuable points and was able to express the importance  of those points with passion and conviction."

"Your energy is contagious and you speak with such compelling inflection! "

"The ending of your presentation was the most memorable for me. I live by the statement "Do The Right Thing" especially when no one is watching. I felt every last word at the end."

"You come in and just rock the room with your amazing energy. The training was super exciting and so fun."

"Thanks so much for breaking down the meaning of hospitality. Your lovely words made it much more clearer as to what we needed to do working with this company."

"We just took the training. It was very helpful, very informative, and exciting. I loved your energy and the examples you gave."

"I find your training to be amazing! You are a breath of fresh air. You're always so happy and full of life.  You're aura is always so welcoming and your training is always insightful. You inspire me to challenge myself to be better than I was the day before."

==> Kudos To Fariyal, Jasmine, and Nakeisha:

"We had a VIP group (our competitors) for a meeting and it got a bit chaotic as the power around the table was not working and some of the guests wanted chairs that were adjustable. I kept running back and forth to Jasmine for help and although I know she wanted to throw me out the window (smile), and this is not her job, she was very pleasant, approachable and was quite helpful in reaching out to others to get us organized."

"Just wanted to write a note to let you know how helpful Fariyal was this morning.  Unfortunately, we forgot to reserve a conference room for a client meeting. We tried to reach the meetings and event group As we all ran around crazy (calling Mike, running to the office of the meeting and events group) I asked Fariyal for her help and she was extremely pleasant and was able to guarantee us a room.

"Nikeisha you are amazing! You always go far and beyond of your work. It is really a pleasure to work with you!

"She was very helpful by going downstairs and picking up my monitor vs me doing it. She offered to help me get it and i really appreciate the effort she put on her part as I was really busy this week to pick it up. So kudos to her for being very helpful. It makes the rest of our jobs much easier."

It's clear from these kudos that everyone on the team knows their position and role and they work in harmony to execute greatness. That is what FSO is all about – a perfect harmony of perfection and greatness.    

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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"None of us is as smart as all of us." 
~~Ken Blanchard
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FSO Wins SmartCeo’s Future 50 Award

"Our clients include the world’s #1 ranked advertising agency, #1 sports marketing firm, #1 consulting firm, # 1 big-8 accounting firm, and many of the AMLAW 200 legal leaders."

Good Afternoon Folks,

We are pleased to announce that SmartCEO has distinguished Mitch Weiner & FSO among its 2016 Future 5O companies, based on a combined three-year average of revenue and employee growth. Future 50 winners collectively generate $2.3 billion in annual revenue and employ 10,293 individuals in Greater New York

Since 2010, FSO has helped innovate and design (re)Imagined Onsite Outsourcing services with some of the most exciting brands in the world. Our clients include the world’s #1 ranked advertising agency, #1 sports marketing firm, #1 consulting firm, # 1 big-8 accounting firm, and many of the AMLAW 200 legal leaders.

“Our work spans industries and services, but one thing makes the difference across all: Our wonderful team. They truly embody what it is to be hospitable and deliver service like no other. From back office support to reception, FSO is the go-to group. We are completely invested in going "above and beyond" to provide an unbelievable experience with the finest personal service,” said Mitch Weiner, Founder, CEO and Chief Happiness Officer at FSO.

“This year’s Future 50 winners have executed their growth visions year after year, created job opportunities and made our region a better place to work and live,” says Jaime Nespor-Zawmon, President of SmartCEO Events. 

"The 2016 SmartCEO Future50 award validates what Crain’s Fast 50 and Inc. 5000’s fastest growing company lists have confirmed in our three consecutive years of recognition.  We are a five year old start up company that has taken the market by storm. And we have only just begun. The future is so, so, bright,” continued Mitch Weiner.

More than 550 local business executives and guests are expected to attend this year’s Future 50 awards gala at Capitale in late January. We will provide links to the video of the awards ceremony, stay tuned.

Thanks to our employees for all you do for us, and to our clients for all you award us the privilege of doing for you.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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"It is never too late to be what you might have been." 
~~ George Eliot
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READ: FSO Wins SmartCeo’s Future 50 Award 

Supporting For The Legal Community For Over 30 Years

“She is a motivated, self-starter, who is incredibly responsive to our lawyers, staff and clients in a very professional and friendly manner.”

“Anything I’ve needed for my attorneys in the last few weeks, I get an immediate response from the front desk, and a follow up call to make sure everything is taken care off."

Good Morning Folks,

In an environment where the only constant is change, law firms MUST run as better businesses. They are looking for “Service Partners” (not just “vendors”) to help them (re)IMAGINE…. to educate them and provide services that are NOT what they are getting today or what they have traditionally gotten over the years

We bring more experience in serving the legal profession than any company in the outsourcing industry. From the start of a case through the end of the trial, whether the assignment is a quick turnaround photocopy job to the most complex e-discovery project, FSO can improve your operations onsite.  We will…

• Give you access to operational expertise, service line resources, and capabilities you may not  possess today

• Provide right-sized headcount for immediate cost savings

• Help you reduce real estate footprint with digital records

• Leverage new technologies with revolutionary impacts and widespread benefits

• Ensure the security and consistency of all mail and courier package deliveries

• Replace an unmotivated team with hospitable, friendly associates who will bring your brand values to life and make guests feel warmly welcomed.

Our Innovative Services Include..

+ Conference Services

+ Digital Document Services

+ Facilities Management

+ Front Of House

+ Hospitality Services

+ Hoteling Services  

+ Information Technology

+ Litigation Support

+ Records Management Solution

+ Reprographic Services

Traditional Services Include..

+ Equipment Management 

+ Mail & Logistics Services

 + Messenger Services

+ Reprographic Services

+ Security Services

Many of the best-known names in AMLAW 200 legal services have upgraded their business support by partnering with FSO. Each can confirm that we have streamlined existing processes, and met their objectives of reducing administrative burden and cutting costs.

If we can help you, or someone you may know of, call me personally at (212) 204-1193.

Have a GREAT Day. Love Life.

I'll be a seeing you soon.

Mitchell D. Weiner

Chief Happiness Officer  

. . . . . ..  . . . . . . . . . . ..  . . . . . . . . . .  . . .  . . . . .  ..   “Richard is valuable to the IP group having downloaded and checked over 800 patents. He keeps the files in order and gets files whenever needed right away.”  . . . . . . . . ..  . . . . . . . . . .  . . . . . . . . . . . . . . . . .  . .

Getting On Well With People You Work With The Most Fulfilling Part of a Job

"Positive working relationships and feeling good while at work are really important when looking at overall employee health and well being."

Good Morning Folks,

Just under half (42%) of workers felt positive relationships helped them to feel good at work, compared with a mere 14% for hitting their targets.

In the survey of more than 1,400 workers by HR Magazine in the UK, "having a good work/life balance was the second (40%) most common reason for feeling good at work, followed by receiving praise (26%) and earning the trust (16%) of their boss."

The survey also revealed only 4% of workers felt team activities including 'away-days' made them feel good at work.

Organizations with healthy, happy employees can find they see improvements in productivity and results. The survey results demonstrate how looking out for each other's well being and having a good work / life balance is essential."

Ar FSO, It’s to the credit of our fast-paced and results-oriented environment. Our team members are all energized by our growth, leadership position in the marketplace and the integral role they play in our success. At FSO, every team member matters. In fact, due to the very nature of our business, without our people and their unique skill sets and perspective, FSO would not be the leader that it is today.

The FSO culture celebrates the differences of our people and what we all collectively bring to the table. One of our most important characteristics is the diversity of our team members… our backgrounds… the way we think… the way we see the world. All of these different perspectives are critical to our success and speak directly to the culture here.

Clients also say that our company excels at attracting people with a great work ethic and an upbeat attitude. “They are very positive and incredibly helpful, considerate and kind,” said the COO of New York-based media giant, who uses FSO to staff the mailroom and front desk and fill administrative posts. “The first candidate they send me usually nails the criteria I’m looking for, so my time isn’t wasted meeting five people in order to hire the right one.”

This is what underlies the difference between the happiest jobs and the most hated jobs. One set of jobs feels worthwhile, while in the other jobs, people can’t see the point.

The problems in the most hated jobs can’t be solved by job redesign or clearer career paths. Instead the organizations must undertake fundamental change to manage themselves in a radically different way with a focus on delighting the customer through continuous innovation and all the consequent changes that are needed to accomplish that.

We believe in lavishing praise, giving sincere thanks, looking for the best in everyone, never criticizing and catch ‘em being good! We set the precedent, telling people what they are doing right, and specifically why they are of value— raising the bar to a higher level.

The result of this philosophy is happy customers, workers who can see meaning in their contributions and soaring profits for those clients who place their trust in us.

In the spirit of the season.... CHEERS!

Mitchell D. Weiner
Chief Happiness Officer

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"Not happy with their job? Then let me have it. I just want to work."

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