From Deathbed Confessions Come Five Great New Years Resolutions For A Happier Life

“Many did not realize until the end that happiness is a choice. They had stayed stuck in old patterns and habits. The so-called ‘comfort’ of familiarity overflowed into their emotions, as well as their physical lives. Fear of change had them pretending to others, and to their selves, that they were content. When deep within, they longed to laugh properly and have silliness in their life again.”

Good Morning Folks,

I hope everyone is enjoying the holiday season with friends, colleagues and family. For those who continue to work straight through to support our clients - we extend a very heartfelt and appreciative thank you. 

On my time-out last week I was catching up on reading from some of the social bookmarks I save for all of us (please follow me) on my Twitter feed to catch when/if we have time. You will always find a GREAT read among them “a Nurse reveals the top 5 regrets people make on their deathbed.”

She blogs “For many years I worked in palliative care. My patients were those who had gone home to die. Some incredibly special times were shared. I was with them for the last three to twelve weeks of their lives.”

“People grow a lot when they are faced with their own mortality. I learnt never to underestimate someone’s capacity for growth. Some changes were phenomenal. Each experienced a variety of emotions, as expected, denial, fear, anger, remorse, more denial and eventually acceptance. Every single patient found their peace before they departed though, every one of them. When questioned about any regrets they had or anything they would do differently, common themes surfaced again and again. Here are the most common five:

1. I wish I’d had the courage to live a life true to myself, not the life others expected of me.

2. I wish I didn’t work so hard.

3. I wish I’d had the courage to express my feelings.

4. I wish I had stayed in touch with my friends.

5. I wish that I had let myself be happier.

You can read he details behind # 1-4 at the source article HERE. 

With regard to #5, as your Chief Happiness Officer, I must say is a surprisingly common one. 

The Nurse noted, “Many did not realize until the end that happiness is a choice. They had stayed stuck in old patterns and habits. The so-called ‘comfort’ of familiarity overflowed into their emotions, as well as their physical lives. Fear of change had them pretending to others, and to their selves, that they were content. When deep within, they longed to laugh properly and have silliness in their life again.”

“When you are on your deathbed, what others think of you is a long way from your mind. How wonderful to be able to let go and smile again, long before you are dying.”

As you make your new year’s resolutions, these 5 commitments would be a great place to start.

Always remember folks, life is a choice. It is YOUR life. Choose consciously, choose wisely, choose honestly. Choose happiness. Look in the mirror, because the only thing stopping from realizing your true human potential to be happy is you.

Thanks to everyone for their great efforts this year - we are blessed to have such dedicated and employees - look out 2015!!! 

Have a GREAT DAY as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

   

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“You only live once-but if you work it right, once is enough.”

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Wishing You Good Health And Prosperity In The Coming Year

A little smile, A word of cheer, A bit of love from someone near, "These make a Merry Christmas!"

Good Morning Folks,

I trust you are all celebrating great moments and times with your families through the week and into the New Year.

During this season joy and giving, we wish you, your family and friends all the blessings of Christmas and hope you enjoy the best of Holidays

Health. Happiness. Family. Careers. Jobs and a future that is extremely bright for all. 

Life is about attitude. Focus, and the ability to see what we have at all times and to not focus on what we don't have. To share with others and to give where we might not have given before. 

We are a blessed group and a lucky family as well. 

As you head home today to be with your loved ones, the Weiners and the entire leadership team, Jim and many others want to say THANK YOU and take this moment to say thanks to your families for all the support and care they provide to us each and every day. 

You are my extended family and I wish you all a happy, safe, healthy, exciting, surprising, unexpected, rewarding, redeeming... joyous New Year!

May you and your team find good health and prosperity in the coming year.

Happy Holidays everyone!!

Be back on the blog next week.

Have a GREAT WEEKEND!

Mitchell D. Weiner
Chief Happiness Officer

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"Christmas is not a time nor a season, but a state of mind. 
To cherish peace and goodwill, to be plenteous in mercy, 
is to have the real spirit of Christmas."
~~ Calvin Coolidge

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A Big Thank You To These Notable Readers of MitchWeiner.com:

Access Staffing, Adecco Usa, ADP, Akin, Gump, Strauss, Hauer, & Feld, Albert Einstein, College Of Medicine, Amazon Corporate, American Express Company, American Honda Motor Company, American University, Amgen, Amster Rothstein & Ebanstein, Anchor Associates Group Inc, Angelo, Gordon & Co., Anne Arundel County Govt, Aquantive, Arent Fox Llp, Arhus, Kobmandsskole, Arrowhead Aea, Ascena, Asrc Federal Holding Company, Atkina, Llc, Aurelius Capital Management, Automatic Data Processing, Automattic, Ball State University, Baltimore Technology Park, Bank Of America, Barclays Financial Corp., BDBO New York, Bechtel Corp, Bell Canada, Best Buy, Black Oak Computers Inc, Blackrock Financial Management, Bloomberg Bloomberg, Brandprotect, Brookfield Asset Management,Brown Advisory, Bsnl, BT (UK searching for Denise), Cahill Gordon & Reindel, California Department Of Justice, California Education And Research Federation Network, California State University, Long Beach, Canon Usa, Carolinas, Healthcare System, Cassidy Turley Commercial Real Estate Services, Cb Richard Ellis, Cbi Connect, Cdw - Cdw Llc, Ceasars Entertainment Group, Central Methodist University, Charles Schwab & Co., Choopa, Llc, City Of Los Angeles,  Citigroup, City Of Houston, Clyde & Co Llp, Colgate-palmolive Co., Colliers Abr, Inc - Cassidy Turley, Chubb, Colt Technology Services Group Limited, Cooley Llp, Columbia University, Completel, Comporium Communications, Commercial Bank Of Africa, Comstock Park Public Schools, Conagra Foods, Concordia College, Condenast Publications, Control Risks Group Llc, Coral Graphics, Cottage Hospital, County Of Marin, County Of Suffolk, New York, Credit Suisse Group, Credit Suisse Group / Canada, Cuddy & Feder Llp, Cwie, Llc, Dale Carnegie & Associates, Inc., Data Control And Systems, Datagram, Dell, Deloitte & Touche, Delta Dental Of California, Delta Dental Plan Of Michigan, Department Of Administrative Services (Ohio), Department Of The Interior, Office Of The Secretary, Department Of Veterans Affairs, Detroit Public Schools, Dewitt Stern Group, Inc., Dod Network Information Center, Dow Jones & Company, Devry, Depaul University, Dga Security Systems, Dickstein Shapiro Llp, Discover, Financial Services, Distributed Systems Services, Do It Best Corp, Duane Morris, Dumfries, Dumfries and Galloway, United Kingdom,Edelman Pr, Emerge212, Equity Residential, Ernst & Young Llp, Esi International, Espn, Estee Lauder, European Police Office (europol), Evercore Partners Services East, Llc, Experian Revenue Assurance Test, Facebook Corporate, Factory Mutual Insurance Company, Family Dollar, Federal Aviation Administration, Federated Systems Group, Fedex Office & Print Services, Fenwick & West, Fidelity National Financial, Fifth & Pacific Cos, First American Equipment Financial, Fisher Scientific, Freshfields Bruckhaus Deringer Llp, Fujitsu Limited, Florida Department Of Management Services, Florida International University, Ford Motor Company, Fort Hays State University, Fortressitx, Free Sas, Fross Zelnick Lehrman & Zissu, P.c., GE, Genentech, Georgetown University, Gerson Lehrman Group, Godaddy.com, Llc, Gilead Sciences, Google Corporate, Goose Creek Consolidated Isd, Government Of Saskatchewan,Government Of Singapore, Graphnet Inc., Gravitas Technology, Greenberg Traurig P.a, Griffin Information Systems Limited, Group M Worldwide, Hachette Book Group, Hamilton-clermont Cooperative Assn., Harris Government Sector, Havas Worldwide Llc, Hccs - Houston Community College System, Hearst Corporation, Hewlett-packard Company, Higher Colleges Of Technology, Hill & Knowlton, Inc, Hillsborough County Aviation Authority, Hilton Hotels Corporation, Hma, Hotwire Communications, Hudson County Community College,  Hughes Hubbard & Reed Llp, Humber College, IBM Corporation, Ikon Office Solutions, Illinois Wesleyan University, Illinois Wesleyan University, Immedion, Llc, Ing Investment Management,, Intergrated Office, Internal Revenue Service, International Business Times, International Monetary Fund, Io Capital Princess, Llc, Jefferies International Limited, Jewish Board Of Family & Children 's Services, John Hancock Life Insurance Company, Johnson & Johnson, Jones Apparel Group, Jones, Day, jp Morgan Chase, Jw Michaels Co., J. Walter Thompson, Reavis & Pogue, Kabel Bw, Kaiser Foundation Health Plan, Kaye, Scholer, Fierman, Hayes, And Hudler, Hudson County Community College, Kddi Corporation, Kelley Drye & Warren Llp, King & Spalding Llp, Kirby Mcinerney Llp, Kirkland & Ellis Llp, Leaseweb Usa, Laughlin/constable, Inc, Latham Watkins, Legal Source Ls Llc, Leslie Digital Imaging Llc, Lexis-nexis, Linode Resources, Liquidnet Holdings, Lion Resources, Loeb & Troper, Cpa, Lombard Odier Asset Management, Los Angeles County Office Of Education, Loyola Marymount University, Macquarie Bank, Macquarie Holdings, Manufacturers And Traders Trust Company, Marriott International, Marsh, MasterCard, Mayer, Brown & Platt, Mcnc, Mckesson Technologies, Mdmb Law, Medex Pharmacy, Mediadata, Medimmune, Llc, Mellon Bank, Memorial Sloan-kettering Cancer Center, Mercury Radio Arts, Merck And Co, Methodist Hospital Of Memphis,Miami University, Michaels Stores, Michigan State University Federal Credit Union, Micro Graphic Info Svcs, Microsoft Corp, Middle Country Public Library, Milbank - Milbank Tweed Hadley Mccloy, Ministry Of Education Computer Center, Miox Corporation, Montclair State University, Moody's Investors Service, Morgan Stanley Group, Moses & Singer Llp, Motorola, Mount Sinai School Of Medicine, Multiverse, Munsch Hardt Kopf Harr, Museum of the City of New York, Namesco Limited, Museum Of The City Of New York, Nassau County Board Of Cooperative Education Services, Nassau County Boces, National Board Of Medical Examiners, National Chiao Tung University, Navy Network Information Center, NBC Universal, Nbs, Nbty, Nco Group, Ncs Pearson, Neuberger Berman, New Jersey Institute Of Technology, New Mexico State University, New York City Public Schools, New York Power Authority, New York Public Library, New York University, Next Jump, Nomura International Plc, Northern Michigan University, Northern Ohio Educational Computer Association, Northwood University, Nyedc, Off Campus Telecommunications, Old Republic, Onewest Bank Fsb, Openband Multimedia, Llc, Ohiohealth Corporation, Orange, Orange County - Telecommunications Department, Orange Israel, Orrick Herrington & Sutcliffe, Oshean, Oxford Networks, Paramount Pictures, Partners Healthcare System, Paul, Hastings, Janofsky & Walker Llp, Pavlov Njencom Colo, Perfect Building Maintenance, Peter-paul_verduin Pfizer, Phonoscope, Pillsbury Madison & Sutro, Pitney Bowes Plc, Plum Creek Marketing, Pluk Pluk,  Plus One Health Management, Polaris Project, Polytechnic University, Powerspace & Services, Preferred Office Products, Privax Limited, Procter & Gamble, PwC (50 locations!); Queens Public Library, Quinn Emanuel Urquhart Oliver & Hedges Llp, Qitx; R.r. Donnelley & Sons Company; r.sea; Readers Digest; Reed Smith Llp (PA); Regus Business Centers, Research In Motion; Revenue Assurance Test; Richards Kibbe & Orbe Llp; Robins, Kaplan, Miller, & Cire; Robert Bosch Gmbh, Robins, Kaplan, Miller, & Cire, Rockefeller Group Technology Solutions; Rothschild, Row 44; Royal Bank Of Canada; Rutgers University; Safra National Bank Of New York; Salesforce.com; San Diego City Schools; San Francisco Marriott Marquis; Santa Clara County Office Of Education; Sarah Lawrence College; Scholastic; Sfr; Sedwick Llp, Sharp Electronics Corporation; Shearman & Sterling; Sidley Austin Brown & Wood; Simpson Thacher & Bartlett Llp; Skadden, Arps, Slate, Meagher & Flom Llp; Social Law Library; Schnader Harrison Segal & Lewis, Sify Limited, Smoothstone, Societe Generale; Socorro Independent School District; Softbank Bb Corp; Social Security Administration, Sony Pictures Entertainment; Soros Fund Management Llc, Spherion Corporation; src Federal Holding Company, Llc; Standard Motor Products; Starwood Hotels; State Of Minnesota , State Of Montana; Stinson Morrison Hecker Llp; Straub Clinic & Hospital; Sungard Availability Services Usa; Syracuse University; Systems Research And Applications Corp; Talktalk; Tadlock Law Firm Pllc, Target Corporation , Teco Energy; Tesoro; Companies; Texas Blending & Warehousing Corp; Texas Instruments; Texas Medical Center; The Chubb Corporation; The City Of New York; The Coca-cola Company; The Heritage Foundation; The Interpublic Group Of Companies; The Jnt Association; The Limited, The Metrohealth System; The Municipal Communications Utility Of The City O (Iowa); The New York Times Company; The Richard Stockton College Of New Jersey, Tiaa-cref , Time; Toronto District School Board; Tower Group Companies; Trlg – Hq, Ttx Company; Turner Broadcasting System,  U.s. Bancorp; U.s. Bancorp, U.s. Center For Disease Control And Prevention; U.s. Environmental Protection Agency, Ungaretti & Harris, United Business Technologies, United Stationers Supply Co., University Of Arkansas, University Of Connecticut, University Of Dayton, University Of Florida, University Of Maryland, University Of New Mexico, University Of Notre Dame, University Of Texas At San Antonio, University Of Virginia, Urs Corporation, Us Department Of Defense Net, U.s. Environmental Protection Agency, United Nations, Varian Medical Systems, Viacom, Virgin, Virgin Media, Virginia Polytechnic Institute And State Univ, Virgo Penn Business Centers L, Viacom, Vivo, Virgin Media, Virginia Community College System, Volumedrive, W.w.grainger, Warrenville, Illinois, United States, Weill Cornell Medical College, Weitz & Luxenberg, Wellington Management Company, Llp, Wells Fargo & Company, West Corporation, West Publishing Corporation, White & Case Llp, Willkie, Farr & Gallagher, Widnes, Halton,, Wisdom Tree Investments, Inc., Workforce Software, Wyndham Worldwide Corporation, X--ray Optical Systems, Inc., Xerox Corporation, Xerox Corporation, Xilinx Incorporated, Yamaguchi Cable Vision Co.,ltd, Yaquinto Printing, Yon Lew, Zuckerman Spaede

Inspire ME Friday: The Best Holiday Gift Is Right In Your Hand

"I'm calling on behalf of [Your Company Name] to wish you a very happy holiday and thank you for your business. We really do appreciate it." 

Good Morning Folks,

While gift baskets and fine wine are always appreciated, it’s a sincere “thanks” that customers might appreciate most before the holidays. That’s exactly what Tricerat learned.

This week Tricerat, a Baltimore-based software company, made customer appreciation into a companywide event. Tricerat had every employee – including executives, engineers, sales people and marketing personnel – call customers to thank them for their business.

The response from customers was generally overwhelming appreciation, along with frequent shock: “Really, that’s it? You’re not asking for anything?”

In our impersonal era of holiday e-cards, social media and Amazon Prime, a human voice can be the most special gift of all.

The key to a successful outreach is sincere gratitude, with nothing expected in return. 

Keep the script simple like this: "I'm calling on behalf of [Your Company Name] to wish you a very happy holiday and thank you for your business. We really do appreciate it." 

With business now slowing down for many companies, customers are sitting near their phones for a change. Go ahead, make those calls. Be sure to leave voice mails too.

You may be pleasantly surprised by what customers say in return.

I'd like to thank Tricerat for this inspiring idea.

Have a GREAT weekend,

Mitchell D. Weiner
Chief Happiness Officer

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“Never be afraid to laugh at yourself, after all, 
you could be missing out on the joke of the century." 
~~ Joan Rivers, Comedian

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Cheers to You and A Happy Holiday Season

"Our FSO spirit is very contagious. From Fashion to Healthcare to Hospitality to our daily bread in Legal, ITS ALL ABOUT GROWTH.. when we service our clients.. the clients love us, they love the employees and tell their friends."

Good Morning Folks,

Tuesday night we hosted our Headquarters holiday party and wanted to thank you all for coming. 

I hope you enjoyed yourself and the time with our FSO family. I had a ball and our tradition at Sevilla was a huge SUCCESS. Revel in the memories and look forward to next year. 

On my way home from the party, I was reflecting on that we have accomplished a lot in 2014 and it is due to the effort that each and every one of you put in on a daily basis. It's your efforts that led to three new site openings this week.

• We are responsible for the Business Operations Management of the mailroom and facilities for fashion-forward brand. 
• We are responsible for the Business Operations Management of the hospital supplies at a major NY healthcare patient facility. 
• We went LIVE today at one of our newest and  prestigious hotel and resort client.  From Tysons Corner in Virginia to Memphis, Tennessee, FSO is the partner of choice to deliver our amazing services, hospitality and a complete (re) imagine across office services for this industry leader among those logos pictured below.  

Our FSO spirit is very contagious. From Fashion to Healthcare to Hospitality to our daily bread in Legal, ITS ALL ABOUT GROWTH.. when we service our clients.. the clients love us, they love the employees and tell their friends at their client events, golf games, their kids soccer games. GREAT WORK TEAM.

Please join me to provide a warm welcome to the new members of the growing FSO family and please congratulate Larry Wallace, Lissette Umpierre and Brittany Weaver who have been a tremendous team to launch our newest client!!!!

2014 is coming to an end, full of accomplishments both at HQ and in the field. Let’s begin 2015 with a stronger sense of accountability, let’s manage our clients business operations with an innovative and cost sensitive mindset. 

We have to continue delivering on the promises we have made to our clients and it is our responsibility to provide the best service with a smile. 

For many others we have our holiday luncheons and gifts starting next week. Our awards ceremony on January 7th. Then our leadership and management meeting to kick off 2015 the week later. And the reintroduction in 2015 of ALL our monthly recognition awards including my CHO club. 

Great stuff ahead in 2015. 

I would like to take this opportunity to wish you and your family Peace, Joy and Happiness during this Holiday Season and throughout the New Year. 

Give to others. 

And help one another.  

Love life and hugs all around.

Have a GREAT DAY as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

   
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"Nothing ever goes away until it teaches you what you need to know."

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2015: It's All About Believing. Attitude And A Strategy. (and btw, We're Hiring!)

"I want you all this Monday morning to look in the mirror and say. I am thankful for what I have in life. I want you to know we care. We love all of you. I am always here for you. I am Always around for you. And I am always thinking of you and how to make FSO the best place too work."

Good Morning Folks,

It is hard to believe for me that 2014 is coming rapidly to a close. 

Daniel Burrus said, "Give your customers the ability to do what they would want to do if only they knew it was possible."

If you think about it, this is what FSO does every day. We do this through a productive combination of people, solutions and technology.

And as the business world around us changes, we evolve too. Yet the one constant that never changes is service and the high bar we set for ourselves, then jump over every day.

I got an email from a customer this weekend which is a case in point. He writes about our folks, you folks, "They go above and beyond when they're doing their job. They are amicable in their approach & the professionalism is excellent. They are the first ones in office and last to leave, and did it all with a smile. I've never had this type of great Customer Service and experience from the Office Services department before."

See, if you’re serious about engaging the customer, you realize that the most valuable moments you have are when the customer is using your product, on the phone with you, actually engaged with you. If we over invest in that, or do what feels like over investing, we are far more likely to lead to the other sorts of interactions that we can’t buy, that we can’t control, but that we need desperately to happen.

The companies that develop a great technology, product or service and execute the right growth strategy, must also hire the right people and then forge a winning chemistry to achieve consistent success. A company that has done these things but starts to hire too many of the wrong people will slow down. Continually identifying, hiring and retaining highly talented and intelligent people is absolutely critical. We need your help to find folks just like you, the FSO DNA that makes us who we are. And we only need a few thousand across the USA. The skip. The fire. The twinkle. Meanwhile..

Love life. Be thankful. Think how blessed you are and more. Your Chief Happiness Officer is here to do all that is possible to ensure happiness including the recent establishment of the happiness team lead by Missy and many others. 

In 2014 we had and continue many messages. But the important message is belief. Believing in FSO. Believing in one another. Caring about one another and being a team. Being grateful for all we have. 

I want all of you, this Monday Morning, to look in the mirror and say: "I am thankful for what I have in life." I want you to know we care. We love all of you. I am always here for you. Always around. And always thinking of you and how to make FSO the best place too work.

Together we hold Hands and find the positive energy to effect our great company today and into the future but being a team that is thankful. Blessed and envisioning the greatness ahead. We have our health. We have our work family and our personal family. We have one another. 

Happy holidays folks. 

Hugs and kisses to your family at this time of year. 

Give to others. 

And help one another.  

Love life and hugs all around.

Have a GREAT DAY as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

   
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"Thank you is the best prayer that anyone could say. I say that one a lot. 
Thank you expresses extreme gratitude, humility, understanding."
~~ Alice Walker

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LinkUP Thursday: This Holiday, Give The Gift of Knowledge

"Even if your not  a salesman, selling skills will help you in every facet of life from buying our selling a house, to blowing away that interview for the dream job, to negotiating your next car. All told these books leave a lasting impression that will accelerate and improve the quality of your life and career."

Good Morning Folks,

Books make great gifts, but they’re even more meaningful with a story behind them.

Inspired by the LinkedIn Influencer series  CEO and other thought leaders were asked "What Book Changed You" — a new tradition has been born as these recommendations are serving as great gift lists for the executives, students, managers and career seekers in your life.

Unlike the traditional sweater or tie, these life-changing books empower you with knowledge, tools, techniques and tips— lessons that keep giving for the res of your life.

At FSO, myself and team are are already receiving some of the recommendations from our thoughtful friends and partners . We wanted to share some favorites those with you.

The Greatest Salesman in the World, by Og Mandino, was the first book that spoke directly to me and that addressed what I was going through while trying to seek clarity as a young businessman most, and when I first read it and every time since.

You can learn something from every experience — be open to learning new things and living new experiences.

1. Decide what you want.

2. Discover what the customer wants.

3. Deliver what the customer wants, plus one — SURPRISE THEM!

Many other books have changed me, one was the new bestseller from Jim Collins and Jerry Porras, Built to Last - Successful Habits of Visionary Companies. It was one of the first evidence-based books to explain the value of a vision. They found that the companies that got the vision and purpose right outperformed their industry (in stock market returns) by 1500% or 15 times! We knew that this would get the attention of CPAs as we asked them to help us create a vision for their future.

The lesson: Be a leader in your industry, not a “me too” company — understand and leverage your core competencies. Adapting to change and becoming a learning organization are competitive advantages.

In 1990, I discovered Stephen Covey’s “The 7 Habits of Highly Effective People" and was transformed.

For me, another book that transformed me the most is Dale Carnegie’s massive bestseller, How to Win Friends and Influence People. While this classic, advice-driven read may seem like a no-brainer, you can never hear it enough times.

More recently: The Five Best Social Media Books For Holiday Giving 

This month, over 60 of the most powerful figures in business shared the one book that got them where they are, and described how reading it transformed them professionally and personally. “The Book That Changed Me,” November’s feature series of Influencer posts on LinkedIn, amounted to a library of life-altering books. Some were inspirational, some serious, and others downright silly. But they all had a profound impact on the lives of leaders, among them Virgin founder Richard Branson, executive recruiter James Citrin and GE CMO Beth Comstock.

LinkedIn’s members enthusiastically participated in the series, and added another shelf to that library. Responses in the comments and on social media layered new meaning onto some Influencer favorites and offered a whole new selection of great books.

HERE, you’ll find MORE the top ten books that LinkedIn members and Influencers say changed their lives.

Even if your not  a salesman, selling skills will help you in every facet of life from being our selling a house, to blowing away that interview for the dream job, to negotiating your next car. All told these books leave a lasting impression that will accelerate and improve the quality of your life and career.

Best of all, these books can be purchased online, gift wrapped with a personal message and delivered to your recipients door within two days. So why waste gas finding another sweater to collect dust in the closet?

In the spirit of the season.... CHEERS!

Mitchell D. Weiner
Chief Happiness Officer

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 "Stop being afraid of what could go wrong 

and start being positive about what could go right". — zig

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