Shout-Out Wednesday: "You Are The Sunshine At Our Office!"

"Thank you, Sharifa, for greeting us with a smile every time when we walk in!"

Good Morning Folks,

In a time of rapid business change and disruption, FSO has been able to make a positive and powerful impact on our client's bottom line. Every day our hospitable teams help clients improve service, reduce cost and take better care of the people who help make it possible. 

Today, I'd like to share compliments I received on every member of our team at a financial services leader. This global brand specializes in banking; capital markets; insurance; wealth and investment management; finance, risk & compliance; and technology— across North America, Europe, Asia Pacific and Africa:

Jonathan 

"From my daily interaction with the team from event planning, building logistics, and client accommodation, you’ve always shown that you’re a great leader. You drive your team forward and give endlessly. You’re resourceful and at the same time very patient – you always make time for people – regardless of position or title. You can tell that your team genuinely looks up to and respects your leadership. I can’t imagine how we could run without you."

Jose

"Your care for us allows us to function at the work force. You always notice everyone’s separate need and make sure that those needs are addressed. This is very rare in a company where a person is just a part of an organization. You’re a proactive team member. We are lucky to have you on our team."

Kelly

"You are our face. The whole company enjoys talking to you. Your amicability, friendliness, and helpfulness always go beyond what anyone is expected of you. You’re thoughtful, which is a lot to ask in your position where everyone looks for your help, constantly! You always face every request with a smile and deliver without fail. What a rockstar!"

Julio

"You’re the sunshine at our office! Every encounter with you makes people more cheerful and return to their seat ready/happy to work. Understanding is a huge part that makes our work successful in the field of consulting. Even though the Facilities Team is not working as consultants here, you possess the same degree of understanding that consultants require to succeed at client site. You remember people’s detailed needs and provide without people asking for it."

Jameel

"Even though you’re the newest addition to our Facilities Team, you’re such a fast learner that Jonathan was able to offload many responsibilities to you. Attention to details is a key skill to have. We notice your contribution as an integral part of our day-to-day life. You put in the time to polish every kitchenware is beyond everyone’s ask. Thank you"

Andrew 

"You’re the “running man. Due to high demand and endless tasks in store for you, you’re always buzzing, running, everywhere to make yourself available to cater all of ours needs. Thank you so much for all the efforts and work you devote to making our company a great one."

"Johanna has provided a delightful presence to the client every day as an Informationalist. Johanna has a “can do” attitude where she goes the extra mile for our clients. She personifies the “Owning It” mindset FSG thrives on and we are truly thankful to have her as a part of our family!"

To all the FSO employees that our clients took note to brag about, THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. 

IT IS YOU that makes FSO who we are. Keep up the the EXCELLENT work!

Mitchell D. Weiner

Chief Happiness Officer  

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"If you are not afraid to face the music, you may someday lead the band"

~~Spuk Tiding

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A Heartfelt Wednesday Shout Out To Our Incredible Team

"She has a very upbeat, can do personality and certainly provided the support that our Chairman needed while visiting the office for meetings."

Greetings Folks,

Here are some of the AWESOME things our clients are saying about our motivated, team oriented, passionate people:

George- NYC HQ Of The World's Preeminent Daily Newspaper

"George is a very conscientious employee that provides friendly service with a smile to our clients. He goes about his daily routine in a gleeful manner that really radiates with the team. George is a hard worker and he pays attention to detail."

Michelle & Terrence  - Mobile Communications Leader, Washington

"Michelle has been great with making sure that we always have paper for our printer/copier, in addition to other random things she has done for us. Terrence has been great with bringing us our mail and supplies, among other things. Thank you for making my job easier."

Legal Team, New York

"Thank you all the amazing staff (Dawn, Denise, Pamela, and the Mail Room Team in particular) who make this place run smoothly, and our jobs easier, on a daily basis!"

Diana, Clem, and Tim, AMLAW 200 Firm, Boston

"Once again Diana, Clem, and Tim have gone above and beyond!!  Printed lengthy docs and made 9 large black binders for our clients!  Thank you so much – you are the best!"

Michael- Law Firm

Michael recently picked up 5 banker boxes from a partner containing binders and documents.  Most of these documents had no client matter assigned to them so it would be almost impossible for us to retrieve them if they were to be sent to storage.  So in a very persistent and professional manner, he actually stopped down to the partners office and received the required information and authorization.  This is just another example of Michael and the entire records department going the extra mile for the clients."

Daniel, Jorge & Gloria - Serving on Campus

"Hiring the right people is hard, but mailroom staff is an amazing team. They are kind, helpful, and customer focused. It’s great to have them working in our campus. Keep up the good work!"

Kimberly, Vanessa, Sharaya, Jasmine and the 23rd Floor Team & Jovany -Global Consulting Leader on Madison Avenue

"Kimberly helped the group out of a pickle a week and a half ago. They had new hires starting the next day and their desks did not have chairs or phones.  With a single conversation, Kimberly was not only able to get them the chairs they needed for the flood of new hires but she also ensured that they had working phones at all of their desks. She made their onboarding process seamless and positive!"

"We received unsolicited feedback from staff & others on the 11th floor. They think Vanessa is so friendly & helpful. She has a pleasant attitude, willing spirit to help out and a nice demeanor!"

"We had a recently retired Chairman's Office partner reach out about how great of an opportunity it was to interact with Sharaya.  Sharaya was helpful in providing him with an appropriate office in which to work, and volunteered on a number of occasions to provide support such as assisting him in connecting to the Firm's Wi-Fi network, etc.  She has a very upbeat, can do personality and certainly provided the support that he needed while visiting the office for meetings."

Jasmine and our team on the 23rd floor are doing an exceptional job taking care of the Tax Catalyst Direct Admit candidates. They are going above and beyond to inform me as well as trying to find a quick solution in case something goes wrong.

"Jovany has been of great help to the team in finding a last minute conference rooms. His help is greatly appreciated by his team as this had made it easier for them to have their team meetings for the rest of the day and get some client work done."

Rossi & Our Chicago "Big 8" Team at Crain's Best Place to Work

"Rossi is truly the standard when it comes to White Glove Concierge Services. He always goes above and beyond and truly embraces our company culture, thank you for all you do!"

"I wanted to take a minute to thank you and the outstanding FSO team for the contribution you have all made in helping us become one of Crain's "Best places to work in Chicago." Your team has really made a difference from the great greeting we receive from Christine on arrival at the top of the escalator to making everyone feel at home on the second floor. The impression that we have made on all of our visitors from the Mayor to our Senior Leadership has been fantastic."

We are always getting kudos from clients like this on our team's amazing work. We could not attain such great success without passionate people doing great things for great clients. It's not a moment in time but a culture that has allowed us to be the company we are today.  We truly appreciate everything you do!

Have a GREAT day as I look forward to seeing all of you soon.

Mitch


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"The privilege of a lifetime is to become who you truly are."
 ~ Carl Jung
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Shout Out Wednesday: Meet True Team Spirit— "All Hands In"

"Jimmy and Stephan are WONDERFUL. They are so quick in their turn around and enthusiastic. They go above and beyond!! We really appreciate all your hard work and the effort you put into taking care of everyone!"

Good Morning Folks,

Nothing brightens my day more than a client singing an employee's praise.

FSO (re)IMAGINES onsite outsourcing solutions through exceptional people, unbiased technology solutions, and White Glove hospitality experiences.

Every FSO employee is committed to a higher level of service through: 

• Professionalism
• Discretion
• An attention to detail
• Exceeding expectations

Hear directly from clients how our well-trained staff is creating a warm and highly inspirational experience for our client's valued employees and guests:

Aika- AMLAW 200 Firm, Boston

"Aika is truly awesome! She is such a great addition to the FSO Team. She is so helpful and does a great job at reception. She also has such a great smile and a warm and friendly way that makes everyone feel welcomed. Aika is always ready and willing to help with whatever needs to be done and always with a smile!!"

Iza and Carmen, New York, Property Management


"Iza and Carmen are the definition of reliable. They boast near perfect attendance, always schedule their time off, and provide excellent service to our clients.  Their Property Managers rave about their work and they are loved by everyone in the building."

Jackie, Daniel, Top-Ranked Advertising Agency, New York

"Daniel did an exceptional job mentoring and training our newest hire. He has shown great leadership skills, is not afraid to work hard, and help his fellow teammates. We really appreciate all he does for us on a daily basis. Keep up the great work Daniel!"

"Jackie has been a huge help the past few days. We are really impressed with her ability to step up and take the lead. Jackie is a great example for her teammates to follow. Keep up the great work Jackie!"

Our Chicago "Big 8" Team at Crain's Best Place to Work


"You guys have definitely gone over and above your duties and we appreciate all your hard work, dedication to excellence, and diligence. We are completely grateful and happy that we have such a reliable resource in our office."

Bebe- AMLAW 200 Firm, Newark

"Kudos go to Bebe for catching an error on the part of an attorney. One of the exhibits looked unprofessional and Bebe caught it, brought it to our attention and fixed the problem. This document was going out to the Court!  She really went above and beyond and I just wanted to let you both know that.  GOOD JOB BEBE!  THANK YOU SO MUCH!" 

Woodly, New York City Financial Services


"In high-pressure environment supporting trades in 41 equity markets for asset management firms who collectively manage US$12.5 trillion, Woodly is on fire!! What a great you’re doing. Thank you for your hard work and dedication!"

With a twinkle in their eye, a skip in their step and  fire in their belly, our approachable and professional guest service focused teams are brand ambassadors delivering perfect service. 

From back office support to reception, FSO is a go-to group, totally invested in going "above and beyond" to provide the most enjoyable experience with the finest personal service.

Call me PERSONALLY on (212) 204-1193, if we can help you at any time, in any way.

THANKS to all of our employees for all of your support and hard work…WE really appreciate it!  

Have a GREAT day,

Mitch

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"You must expect great things of yourself before you can do them.“ 

—Michael Jordan

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Shout-Out Wednesday: Kudos To The Best Outsourcing Team On The Planet

"Thanks for helping us become one of the Crain's "Best places to work in Chicago". The impression that we have made on all of our visitors from the Mayor to our Senior Leadership has been fantastic."

Good Morning Folks,

I love recognizing and rewarding our AMAZING employees. But the best recognition, as we share with you this morning, is from customers. Here's how our brightest stars are helping customers to accomplish more than they ever thought possible.

Anthony & Manny- AMLAW 200 Firm
"I wanted to praise Anthony and Manny for all their hard work on the scanning project. Anthony also helped me out with an emergency last night, running into my office, pulling files and hand-delivering them next door – all while patiently listening me to whispering instructions to him from my cell phone on the commuter rail." 


Brandi- AMLAW 200 Firm
"Brandi takes direction very well and asks for constructive criticism as she wants to do the best for her customers and co-workers. We all thank Brandi for being a bright spirit and always maintaining consistency to her work efforts. It is a joy and pleasure to work with Brandi every day!"

Thomas- Law Firm
"Thomas has gone above and beyond to support our client. When asked he will come in early and stay late to make sure everything the client needs is delivered. Thomas is a team player and helps out the team to deliver whit glove service. Thank you Thomas!"

Newark Legal Repro and Digital Team
"They were able to turn around a difficult and time consuming job in a short time, enabling a brief to be filed and meet our deadline."



Demetrius- Advertising HQ in NYC
"Shout out to Demetrius for leading by example for his team and always willing to lend a helping hand, and meeting deadlines with last minute projects. He is truly cherished and we thank you for all you do."

Chastity  & Artemio- NYC Advertising HQ
"We were very impressed with how professional they were. It was very refreshing to see their level of positivity. We were really happy to see that they were saying good bye to every employee that left the building. The goodbye is as crucial part of hospitality as the greeting. Keep up the good work!" 

Gloria- On Campus
"During the site manager’s absence, Gloria did an exceptional job in maintaining the duplicating and mail operation running smoothly. Her reliability and commitment to the team is second to none. She was feeling under the weather, but knowing that the staff was short-handed she made the effort to come in to work and support the team. She is a team leader that we always count on."

Sharifa- Financial Services
"Thank you Sha for assisting with my filing project. Sorting, labeling & organizing my files, allowed me to focus this past week on the client workshop. Knowing this project was being done correctly and in a timely fashion was a HUGE help. Thank you for your professionalism." 

Andrew-Financial Services
Huge Kudos to Andrew who is always going above and beyond to assist the client. Thank you for being so helpful in troubleshooting and printing out all those booklets last minute. We know you guys usually need more time to meet these requests but Andrew was so on the ball he was able to get it done for me and the team. We truly appreciate it."

Julio- Financial Services
"Julio has been a tremendous help these past few months, always been eager to go the extra mile to get any task completed that is given to him. He always has a smile with a "can do" attitude. He is a pleasure to work with on a day to day basis."

Jason- Sharifa- Financial Services
"The team provides an excellent client experience and offers white-glove hospitality. Their hard work and leadership are a great example for others to follow."

Deondre- Financial Services
"Thank you for your consistent dedication to the Learning & Development team. We value the time you put into the relationships we have with our instructors and our participants.  It does wonders for our brand, keep up the good work!"

Jonathan- Financial Services
"Jonathan has been amazing support in helping prepare for #HashtagLunchbag. The event was a success and we were able to prepare and distribute over 230 meals! Looking forward to working with you to host the event again in the future".

Freud- Luxury Retail
"Shout out to Freud for his hard work and perfect NJ site opening.  Freud learned the entire operation in 2 weeks, quickly adapted to a new client, was great support with the equipment installation and removal, and had a perfect week of service to start the relationship in NJ.  We are lucky to have him!"



LeSean- NY 
"LeSean has been a pleasure to work with, she is smart and catches on really fast. She is very hands on and eager to learn, our team is excited to have her working with us.Thanks for all you do."

Lira Molina- NY Floaters
"Lira has been floating and covering our Front of House operations at a very high level.  She is able to quickly get on site, learn the technology, connect with the existing team, and WOW her clients. Not only that, but she regularly changes her schedule mid-day to cover an open position, shift from one location to the next, and always does so with a smile.  Thanks to Lira for all that she does… we really appreciate it!"

Emily- Office Services
"She has been an incredible support for the Ops Team by covering open positions across the company. Although she is not a floater, she has been very flexible and has supported several Directors with open positions, sick call coverage, lunch coverage, and overall excellent teamwork."

I simply could not be more proud of my staff and their commitment to the “FSO way” – a productive and profitable combination of People + Solutions + Technology to keep clients ahead of the curve in a rapidly evolving world. 

At FSO we take dreams and we make those dreams into tangible results. The foundation of our winning strategy is the PERSONAL, PASSIONATE & PRODUCTIVE approach we take to our employees and to our clients. 

CHEERS to you and THANK YOU for working tirelessly to deliver service extraordinaire with a smile. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"Talk happiness. The world is sad enough without your woe." 
~~Orison S. Marden

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Shout-Out Wednesday: A Deep Level Of Commitment To Customer Service

"She's quick to respond, efficient and handles the most complex/annoying of requests, she's been absolutely indispensable." 

Good Morning Folks,

As Founder, Chief Happiness Officer & Owner of FSO, it gives me great pleasure to share with you every Wednesday, the client fan mail I get from in praise of our employees, working on their sites. 

With a twinkle in their eye, a skip in their step and  fire in their belly, our approachable and professional guest service focused teams are brand ambassadors delivering perfect service. They exude a deep level of commitment to customer service— the whole "White-Glove" experience, and are as comfortable greeting employees as they arrive each morning as they are setting up conferences and events for the world's top power brokers, who hold key leadership and board positions at our distinguished clients.

Daryl at The New York City Offices of The World's #1 Consulting Firm...

"Darryl has been an essential part of the floor host program. He continues to excel with the surpassing requests of the clients he supports on a daily basis. Darryl is assigned to main floor for Meeting & Events which has him interacting with client visitors from across the country and territories. He is always know for functioning at a rapid pace from the time he enters the office until the end of each day. Darryl’s reliability, experience and “can do” attitude is highly valued by the clients and colleagues alike."

Rita at The Above Mentioned Firm, Chicago Office..

"We wanted to thank you for your assistance with the MPL meeting. With twenty partners involved, it was most helpful when you escorted them to the boardroom. We were pulled in many directions but we were confident all would go well because you were backing us up. Your assistance proved invaluable to us today. We look forward to the next event. Rita continue to deliver a great customer service experience for our high end clients!"

Janet at The World's Leading Daily Newspaper...

Janet has been such a great help to us! She's quick to respond, efficient and handles the most complex/annoying of requests, she's been absolutely indispensable. Thank you for all you do!

Karina at A Major New York-City-Based Content Creator...

"Want to praise Karina's performance over here at 200 Fifth over the course of the last three months. Specifically during our vendor presentations for the  Video Imaging project two weeks ago she was great in both helping the many guests and solving  some of the A.V. issues we experienced. Know this has been a transitional period for 200, and her solid work daily supporting us at the reception desk is appreciated by Original Content."

Kudos to Carolyn

"Carolyn exemplifies the FSO spirit. She is always in a great mood, always delivers excellent service to her clients, is loved by her clients, has been with the site 10+ years, and has PERFECT attendance the entire time she has worked for me. Great job and keep it up!"

The Team At a Global Political Organization...

"I want to thank each and every one of you for the excellent team work that led to the success of our event on Procurement for Women's Economic Empowerment, Friday afternoon. The seamless cooperation between all three of our business units - Development Business, Publications and the Bookshop - was remarkable. It is an important topic to work on and agenda to push forward. You can all be proud of your contribution."

Thanking Ladon

"We would like to say thank you to Ladon for his hard work and dedication, out Client loves him and would like for him to move on to his next role. Thanks Ladon for all you do."

Thanks to Gorge & Miguel

And Kudos to Jasmine!

THANKS for all you do each and every single day. Your contagious enthusiasm and cheerful smiles engage senses, touch hearts and start the day pleasantly for everyone you meet.

To other companies reading this: Rewards are both earned and learned... so spread it on thick. Love on your workforce when they deserve it .... they will surely want to repeat the experience. As Richard Branson says: "If you take care of your employees, they will take care of your customers."

For employees, forging a fulfilling career is one of the most important — and often, most difficult —challenges in building a happy life. For employers, building a culture of happiness is key to cementing their brand’s success. When these interests converge, the result is a sense of belonging through shared values and an intangible, emotional belief that we are on a shared journey.

We look forward to giving YOU your own “Shout Out” coming soon to a Wednesday near you.

Have a GREAT day,

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

Learn more about what DIFFERENTIATES FSO here

Shout Out Wednesday: Meet True Representatives of Team Spirit— Support ing One Another And Own Their Roles

"We would like to shout out Tyler and Sarah for their consistent “can do” attitude, quick delivery on request and especially with a smile. Thank you for going above and beyond and appreciate everything they do for the two buildings."

Good Morning Folks, 

We are on a roll! The success we’ve seen is truly amazing, and our ability to attract, train, develop and retain great talent and leadership has never been stronger.

While many companies are struggling to retain and find great talent, all while facing the difficulty of managing a four-generational workforce under one roof (Xs, Ys, Boomers, and Millennials), we excel at attracting and retaining inspired and passionate people with performance-based rewards and opportunities for advancement.

That in mind, welcome to Shout Out Wednesday. Here are some of things our clients are saying about our motivated, team oriented, passionate people:

"Hector is an outstanding Manager. He runs a great operation that covers 2 states and 3 buildings. Lately he has been short staffed but has not skipped a beat. He has been able to lead his team thru a touch staffing challenge without service interruption or impact to our clients. Great work Hector!" 

"Kudos given to Rosalie Morales- she’s been with FSO since October and her teammates could not say enough nice things about her- she’s terrific and LOVES FSO! We are truly impressed and couldn’t stop smiling throughout the lunch- really something to be proud of!"

"I wanted to send along a note of thanks to you for your event support this morning. 

Our IPO Conference was extremely successful and much of this success was thanks to you and your team!

I jumped into this event very last minute and communicated all of our needs likely without ample time to plan appropriately and was never given a "we can't accommodate"!

The auditorium was set-up early, your staff was all-over every single detail and we were ready to go with time to spare!  

These things make all the difference and I am extremely grateful for all that you and your team do!"

I work on the 13th floor as part of the FSR - PE Group and I wanted to drop you a note regarding the awesome job Kimberly did while helping me out earlier this week with some issues I had. 

I was experiencing some difficulties regarding permission to maintain usage of my file drawer. I received several emails over the span of two weeks indicating that I was at risk of having all my belongings removed and immediately within 15 minutes of notifying Kimberly, she was able to clarify the situation with security services and allow me to maintain usage of my drawer worry free. 

I am very grateful for her assistance "


Jose has shown us that he has our DNA , Skip, Fire and Twinkle, always ready and willing to go above and beyond with no stop sign in front of him, Jose has signed up for multiple trainings, Mailroom and records, and looking to do more in his role here at FSO.

"Deep and sincere thank you to Denise for helping me yesterday. Today was our IPO conference with a large number of potential clients expected to attend. I received a last minute email yesterday informing me that I needed to create an additional 100 Thought Leadership Pieces for the conference. Denise actually stepped in to help me put these pieces together just in time for the conference this morning. Could not have done this without her help! Thank you, very much appreciated!"

One of the things Myles did for Employee Recognition Day! What better way to let your team know you appreciate all the hard work they do, than with a candy gram. “Thank you for going the Extra mile” Also, As part of the all day employee love fest, Joe bought the whole team lunch! Way to go Joe!

"Clamann knows what to do at the start of his shift and without hesitation will help support the Service Center to deliver supplies, deliver mail & accountable or make copies.  Clamann is a real team player.  Thank you, Clamann."

For employees, forging a fulfilling career is one of the most important — and often, most difficult —challenges in building a happy life. For employers, building a culture of happiness is key to cementing their brand’s success. When these interests converge, the result is a sense of belonging through shared values and an intangible, emotional belief that we are on a shared journey.

Again, thank for all that you do! The next time you see any of the folks above, please give them a “Shout Out” – for job well done.

We look forward to give YOU your own “Shout Out” coming soon to a Wednesday near you.

Have a GREAT day,

Love Life!

Mitchell D. Weiner

Chief Happiness Officer