Shout-Out: Celebrating Employee Excellence

"I can’t imagine how we could run without you."

Good Morning Folks,

One of FSO’s true differentiators is our CARE for our employees. We take pride in offering great job opportunities, career paths, reward programs, benefits, mentorship, and training. We truly appreciate the hard work and dedication of our employees.

Here are what our clients are saying about their FSO staff:

"I have never had a more dedicated and committed team that works cohesively as one unit. You provide an incredible workplace experience for our family."

From a client in the Financial Services industry:

Jonathan: "From your daily interaction with the team, to event planning, building logistics, and client accommodation, you have always shown incredible leadership skills. I can’t imagine how we could run without you."

Jose: "Your care for us allows us to function at a superior level. We are lucky to have you on our team."

Kelly: "You are the face of our company. Your amicability, friendliness, and helpfulness always goes beyond what is expected. You always accommodate every request with a smile and deliver without fail. What a rockstar!"

Julio: "You are the sunshine at our office! Every encounter with you is cheerful and pleasant. You anticipate our needs and provide accommodation without us having to ask.”

Jamel: "As the newest addition to our Facilities Team, you have shown initiative by taking on additional responsibilities and quickly learning all the details of your role. We notice it, and we appreciate your effort.”

Andrew: "You’re the ‘running man’ here, and you are always available to cater to all of our needs. Thank you so much for your effort to make our company great!

Sharifa: "Thank you for greeting us with a smile every time we walk in!"

From a client in the Healthcare industry:

“Shin Ji helped discover very significant cost savings for our organization. She really deserves recognition for her dedication!"

"Nickiana performed the experiments necessary to realize significant cost savings. She did so without error and with extremely faast turnaround. We are very proud of her!"


This Week's Featured Kudos Award Winner: Victor, Chicago

“Victor is a team player with a personality and smile that reflects exactly what FSO is all about. Thank you Victor!”

Our continued success is a testament to the strength of our team, our ability to (re)IMAGINE, and our commitment to providing superior service that exceeds expectations. 

Have a GREAT day, and I look forward to seeing all of you soon.

Mitch

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Live life to express, not to impress. 
Don’t strive to make your presence noticed, just make your absence felt.”  
~ Unknown 
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Shout Out: High Praise For The Nation's Best Outsourcing Team

"Attitude, trust, respect and character are a big part of what Jeremy brings to the team. Thanks Jeremy for all your dedication and commitment to excellence."

Good Morning Folks,

Building the strongest business means valuing its greatest resource: people. Your business--and your team--will thrive when you align your company's goals with your employees' passions. By investing in your employees and inspiring them on both a personal and professional level, you increase the chances of seeing a better return. 

Here are some of the kudos I am receiving about our incredible teammates:

Christine at Crain's Best Place To Work in Chicago

Ice Cream Social at Crain's Best Place To Work in Chicago

"What better way to cool off on a 95 degree day in Chicago! Another successful function spearheaded by Rossi and the FSO team. Very well received and very successful. Everyone found time to stop by for a chat and a scoop or two. Great Job!"

Danielle at  Crain's Best Place To Work in Chicago

The Team At Chicago Property Management

Buzayehu, Chicago

"We want to express our appreciation for the outstanding job and positive attitude Buzzy brings to each day. We are very lucky to have Buzzy. Keep up the good work!"

Jeremy - Chicago Property Management, Food and Beverage Department (Associate of the Month)

"Excellent job identifying an opportunity and taking advantage of it to deliver excellent service. Jeremy has been a fine addition to the team and a big part of our positive momentum. Attitude, trust, respect and character are a big part of what Jeremy brings to the team. Thanks Jeremy for all your dedication and commitment to excellence. Keep up the great work and please share with your team the experience so they can replicate."

Facilities Team, Wireless Communications Leader, Bellevue, Washington

"Shout outs to the team! We truly appreciate the help from everyone today, in getting the monitors removed and reinstalled...and removed and reinstalled again! It was above and beyond!"

Sasha R, Consulting, New York

"Sasha has been great at covering every floor on Madison during team vacations and emergent issues with the same (or better) level of hospitality of the person who she is covering for. She has always been  “all hands in” and deserving of this recognition."

Nakeisha, Consulting, New York

"Recently Nikeisha had a very difficult reservation to fill as a Partner requested a late meeting for 25 people in the busiest office of all of our hundreds of company locations around the world. Nikeisha methodically and strategically moved meeting around, spoke to others to assist and get the Partner the result he had hoped for.  She was wonderful and was in full communication with the her client the whole time!  Kudos to Nikeisha and her leadership!"

Lucy,  Consulting, New York

"We would like to appreciate Lucy's effort for getting the locker keys issue sorted out.  A quick background, one of our clients had a new locker assigned but the keys weren't available initially, then when they were found they weren't working. As he had to put some stuff rather than carry back and forth she gave him an option to have security team lock unlock which really helped. Throughout the process she explained to him the status. She verified the keys issue and stayed on top with the concerned team to get this fixed. Thank you for owning this Lucy!"

Stephon, NYC HQ Of The World's Preeminent Daily Newspaper
"We had to set up a lunch for a huge meeting & Stephon saw that they needed help and came right over and started putting out the food, taking the cartons out the room, etc. He was such a big help. They couldn't have gotten this meeting set up in time without him. Stephon is professional, courteous and helpful on a daily basis. Thank you for all you do!"


Jackie, World's Largest Advertising Company, NYC
"She consistently goes above and beyond every day. We are very grateful to have Jackie as part of our team.  Keep working Hard Jackie. Your effort does not go unnoticed!!"

Patricia - AMLAW 200 Firm, Boston

"Patricia leads by example and it shows all the time. It is amazing for employees to call you with a situation and you always say “Not a problem”  You have a way with words that is so kind and very helpful. No matter what is going on, we know help is on the way and we truly appreciate all the help that you give us. Thank you Pat and all your FSO team, great job!!"

Avery - AMLAW 200 Firm, Dallas

"I  was visiting with one our wonderful Corporate attorneys this morning and complimenting her on an accent lamp that is very special and has more mechanical operations than just giving off light.  During this conversation and my paying attention to the 1”x2” post it note stuck to it, she said that it was a do not touch message for housekeeping because when they dust it the shade doesn’t get place back on it properly. Well, guess who the person that was mentioned to be the only one to be able to get the shad back on, was?  Avery. Congratulations, Avery we are proud of you for doing something that no one probably knew you were doing."

The Team At A Large, Wall Street Trader

"We have never had a more dedicated and committed team that likes each other and works as one unit. We just wanted to take a moment to let you know what an incredible job this team is doing. You should all be extremely proud of how hard they work to provide an incredible workplace experience for the our family.  Even our CEO has noticed how hard they are working."

Khadija, Global Bank, New York

"Khadija just proved to be a gem that needed the opportunity to shine. While Ikrame was on vacation, Khadija stepped up and assumed Ikrame’s role and did a great job of it. Khadija managed the reception schedule, manage the conference room assignments and resolved all scheduling issues on new and aged requests. Khadija has handled herself in a very professional manner and has earned the respect of her peers. Khadija deserves the recognition for her effort, her dedication to her position and her commitment with our client and FSO.  BRAVO Khadija!!!  Well done!!!"

Kevin and Vanessa at a not-for-profit membership organization that enables collaboration, knowledge sharing, career enrichment, and skills development across all engineering discipline- with 130,000 members in 151 countries.

"Kevin and Vanessa get major Kudos for running our operations while the entire Company attended a company event. While the rest of the firm was at a Baseball Game, Kevin and Vanessa stayed to run the entire Operations without any gap in service. This dedication speaks volumes about their work ethic and we “Thank” them for their hard work."

Shirley - Client Relations Director
"Shout out to Shirley for being so passionate about our OBT internships! She is super passionate about the program and the life changing impact it has on the interns! Shirley and her team have hired so many of the interns post each round! It’s so exciting to watch them grow within the FSO family! We have even greater pool of Interns that are ready to go live on the 2nd of August."

For employees, forging a fulfilling career is one of the most important — and often, most difficult —challenges in building a happy life. For employers, building a culture of happiness is key to cementing their brand’s success. When these interests converge, the result is a sense of belonging through shared values and an intangible, emotional belief that we are on a shared journey.

Again, thank for all that you do! The next time you see any of the folks above, please give them a “Shout Out” – for job well done.

We look forward to give YOU your own “Shout Out” coming soon to a Wednesday near you.

Have a GREAT day,

Love Life!


Mitchell D. Weiner
Chief Happiness Officer  

Shout-Out Wednesday: "You Are The Sunshine At Our Office!"

"Thank you, Sharifa, for greeting us with a smile every time when we walk in!"

Good Morning Folks,

In a time of rapid business change and disruption, FSO has been able to make a positive and powerful impact on our client's bottom line. Every day our hospitable teams help clients improve service, reduce cost and take better care of the people who help make it possible. 

Today, I'd like to share compliments I received on every member of our team at a financial services leader. This global brand specializes in banking; capital markets; insurance; wealth and investment management; finance, risk & compliance; and technology— across North America, Europe, Asia Pacific and Africa:

Jonathan 

"From my daily interaction with the team from event planning, building logistics, and client accommodation, you’ve always shown that you’re a great leader. You drive your team forward and give endlessly. You’re resourceful and at the same time very patient – you always make time for people – regardless of position or title. You can tell that your team genuinely looks up to and respects your leadership. I can’t imagine how we could run without you."

Jose

"Your care for us allows us to function at the work force. You always notice everyone’s separate need and make sure that those needs are addressed. This is very rare in a company where a person is just a part of an organization. You’re a proactive team member. We are lucky to have you on our team."

Kelly

"You are our face. The whole company enjoys talking to you. Your amicability, friendliness, and helpfulness always go beyond what anyone is expected of you. You’re thoughtful, which is a lot to ask in your position where everyone looks for your help, constantly! You always face every request with a smile and deliver without fail. What a rockstar!"

Julio

"You’re the sunshine at our office! Every encounter with you makes people more cheerful and return to their seat ready/happy to work. Understanding is a huge part that makes our work successful in the field of consulting. Even though the Facilities Team is not working as consultants here, you possess the same degree of understanding that consultants require to succeed at client site. You remember people’s detailed needs and provide without people asking for it."

Jameel

"Even though you’re the newest addition to our Facilities Team, you’re such a fast learner that Jonathan was able to offload many responsibilities to you. Attention to details is a key skill to have. We notice your contribution as an integral part of our day-to-day life. You put in the time to polish every kitchenware is beyond everyone’s ask. Thank you"

Andrew 

"You’re the “running man. Due to high demand and endless tasks in store for you, you’re always buzzing, running, everywhere to make yourself available to cater all of ours needs. Thank you so much for all the efforts and work you devote to making our company a great one."

"Johanna has provided a delightful presence to the client every day as an Informationalist. Johanna has a “can do” attitude where she goes the extra mile for our clients. She personifies the “Owning It” mindset FSG thrives on and we are truly thankful to have her as a part of our family!"

To all the FSO employees that our clients took note to brag about, THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. 

IT IS YOU that makes FSO who we are. Keep up the the EXCELLENT work!

Mitchell D. Weiner

Chief Happiness Officer  

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"If you are not afraid to face the music, you may someday lead the band"

~~Spuk Tiding

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A Heartfelt Wednesday Shout Out To Our Incredible Team

"She has a very upbeat, can do personality and certainly provided the support that our Chairman needed while visiting the office for meetings."

Greetings Folks,

Here are some of the AWESOME things our clients are saying about our motivated, team oriented, passionate people:

George- NYC HQ Of The World's Preeminent Daily Newspaper

"George is a very conscientious employee that provides friendly service with a smile to our clients. He goes about his daily routine in a gleeful manner that really radiates with the team. George is a hard worker and he pays attention to detail."

Michelle & Terrence  - Mobile Communications Leader, Washington

"Michelle has been great with making sure that we always have paper for our printer/copier, in addition to other random things she has done for us. Terrence has been great with bringing us our mail and supplies, among other things. Thank you for making my job easier."

Legal Team, New York

"Thank you all the amazing staff (Dawn, Denise, Pamela, and the Mail Room Team in particular) who make this place run smoothly, and our jobs easier, on a daily basis!"

Diana, Clem, and Tim, AMLAW 200 Firm, Boston

"Once again Diana, Clem, and Tim have gone above and beyond!!  Printed lengthy docs and made 9 large black binders for our clients!  Thank you so much – you are the best!"

Michael- Law Firm

Michael recently picked up 5 banker boxes from a partner containing binders and documents.  Most of these documents had no client matter assigned to them so it would be almost impossible for us to retrieve them if they were to be sent to storage.  So in a very persistent and professional manner, he actually stopped down to the partners office and received the required information and authorization.  This is just another example of Michael and the entire records department going the extra mile for the clients."

Daniel, Jorge & Gloria - Serving on Campus

"Hiring the right people is hard, but mailroom staff is an amazing team. They are kind, helpful, and customer focused. It’s great to have them working in our campus. Keep up the good work!"

Kimberly, Vanessa, Sharaya, Jasmine and the 23rd Floor Team & Jovany -Global Consulting Leader on Madison Avenue

"Kimberly helped the group out of a pickle a week and a half ago. They had new hires starting the next day and their desks did not have chairs or phones.  With a single conversation, Kimberly was not only able to get them the chairs they needed for the flood of new hires but she also ensured that they had working phones at all of their desks. She made their onboarding process seamless and positive!"

"We received unsolicited feedback from staff & others on the 11th floor. They think Vanessa is so friendly & helpful. She has a pleasant attitude, willing spirit to help out and a nice demeanor!"

"We had a recently retired Chairman's Office partner reach out about how great of an opportunity it was to interact with Sharaya.  Sharaya was helpful in providing him with an appropriate office in which to work, and volunteered on a number of occasions to provide support such as assisting him in connecting to the Firm's Wi-Fi network, etc.  She has a very upbeat, can do personality and certainly provided the support that he needed while visiting the office for meetings."

Jasmine and our team on the 23rd floor are doing an exceptional job taking care of the Tax Catalyst Direct Admit candidates. They are going above and beyond to inform me as well as trying to find a quick solution in case something goes wrong.

"Jovany has been of great help to the team in finding a last minute conference rooms. His help is greatly appreciated by his team as this had made it easier for them to have their team meetings for the rest of the day and get some client work done."

Rossi & Our Chicago "Big 8" Team at Crain's Best Place to Work

"Rossi is truly the standard when it comes to White Glove Concierge Services. He always goes above and beyond and truly embraces our company culture, thank you for all you do!"

"I wanted to take a minute to thank you and the outstanding FSO team for the contribution you have all made in helping us become one of Crain's "Best places to work in Chicago." Your team has really made a difference from the great greeting we receive from Christine on arrival at the top of the escalator to making everyone feel at home on the second floor. The impression that we have made on all of our visitors from the Mayor to our Senior Leadership has been fantastic."

We are always getting kudos from clients like this on our team's amazing work. We could not attain such great success without passionate people doing great things for great clients. It's not a moment in time but a culture that has allowed us to be the company we are today.  We truly appreciate everything you do!

Have a GREAT day as I look forward to seeing all of you soon.

Mitch


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"The privilege of a lifetime is to become who you truly are."
 ~ Carl Jung
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Shout Out Wednesday: Meet True Team Spirit— "All Hands In"

"Jimmy and Stephan are WONDERFUL. They are so quick in their turn around and enthusiastic. They go above and beyond!! We really appreciate all your hard work and the effort you put into taking care of everyone!"

Good Morning Folks,

Nothing brightens my day more than a client singing an employee's praise.

FSO (re)IMAGINES onsite outsourcing solutions through exceptional people, unbiased technology solutions, and White Glove hospitality experiences.

Every FSO employee is committed to a higher level of service through: 

• Professionalism
• Discretion
• An attention to detail
• Exceeding expectations

Hear directly from clients how our well-trained staff is creating a warm and highly inspirational experience for our client's valued employees and guests:

Aika- AMLAW 200 Firm, Boston

"Aika is truly awesome! She is such a great addition to the FSO Team. She is so helpful and does a great job at reception. She also has such a great smile and a warm and friendly way that makes everyone feel welcomed. Aika is always ready and willing to help with whatever needs to be done and always with a smile!!"

Iza and Carmen, New York, Property Management


"Iza and Carmen are the definition of reliable. They boast near perfect attendance, always schedule their time off, and provide excellent service to our clients.  Their Property Managers rave about their work and they are loved by everyone in the building."

Jackie, Daniel, Top-Ranked Advertising Agency, New York

"Daniel did an exceptional job mentoring and training our newest hire. He has shown great leadership skills, is not afraid to work hard, and help his fellow teammates. We really appreciate all he does for us on a daily basis. Keep up the great work Daniel!"

"Jackie has been a huge help the past few days. We are really impressed with her ability to step up and take the lead. Jackie is a great example for her teammates to follow. Keep up the great work Jackie!"

Our Chicago "Big 8" Team at Crain's Best Place to Work


"You guys have definitely gone over and above your duties and we appreciate all your hard work, dedication to excellence, and diligence. We are completely grateful and happy that we have such a reliable resource in our office."

Bebe- AMLAW 200 Firm, Newark

"Kudos go to Bebe for catching an error on the part of an attorney. One of the exhibits looked unprofessional and Bebe caught it, brought it to our attention and fixed the problem. This document was going out to the Court!  She really went above and beyond and I just wanted to let you both know that.  GOOD JOB BEBE!  THANK YOU SO MUCH!" 

Woodly, New York City Financial Services


"In high-pressure environment supporting trades in 41 equity markets for asset management firms who collectively manage US$12.5 trillion, Woodly is on fire!! What a great you’re doing. Thank you for your hard work and dedication!"

With a twinkle in their eye, a skip in their step and  fire in their belly, our approachable and professional guest service focused teams are brand ambassadors delivering perfect service. 

From back office support to reception, FSO is a go-to group, totally invested in going "above and beyond" to provide the most enjoyable experience with the finest personal service.

Call me PERSONALLY on (212) 204-1193, if we can help you at any time, in any way.

THANKS to all of our employees for all of your support and hard work…WE really appreciate it!  

Have a GREAT day,

Mitch

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"You must expect great things of yourself before you can do them.“ 

—Michael Jordan

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Shout-Out Wednesday: Kudos To The Best Outsourcing Team On The Planet

"Thanks for helping us become one of the Crain's "Best places to work in Chicago". The impression that we have made on all of our visitors from the Mayor to our Senior Leadership has been fantastic."

Good Morning Folks,

I love recognizing and rewarding our AMAZING employees. But the best recognition, as we share with you this morning, is from customers. Here's how our brightest stars are helping customers to accomplish more than they ever thought possible.

Anthony & Manny- AMLAW 200 Firm
"I wanted to praise Anthony and Manny for all their hard work on the scanning project. Anthony also helped me out with an emergency last night, running into my office, pulling files and hand-delivering them next door – all while patiently listening me to whispering instructions to him from my cell phone on the commuter rail." 


Brandi- AMLAW 200 Firm
"Brandi takes direction very well and asks for constructive criticism as she wants to do the best for her customers and co-workers. We all thank Brandi for being a bright spirit and always maintaining consistency to her work efforts. It is a joy and pleasure to work with Brandi every day!"

Thomas- Law Firm
"Thomas has gone above and beyond to support our client. When asked he will come in early and stay late to make sure everything the client needs is delivered. Thomas is a team player and helps out the team to deliver whit glove service. Thank you Thomas!"

Newark Legal Repro and Digital Team
"They were able to turn around a difficult and time consuming job in a short time, enabling a brief to be filed and meet our deadline."



Demetrius- Advertising HQ in NYC
"Shout out to Demetrius for leading by example for his team and always willing to lend a helping hand, and meeting deadlines with last minute projects. He is truly cherished and we thank you for all you do."

Chastity  & Artemio- NYC Advertising HQ
"We were very impressed with how professional they were. It was very refreshing to see their level of positivity. We were really happy to see that they were saying good bye to every employee that left the building. The goodbye is as crucial part of hospitality as the greeting. Keep up the good work!" 

Gloria- On Campus
"During the site manager’s absence, Gloria did an exceptional job in maintaining the duplicating and mail operation running smoothly. Her reliability and commitment to the team is second to none. She was feeling under the weather, but knowing that the staff was short-handed she made the effort to come in to work and support the team. She is a team leader that we always count on."

Sharifa- Financial Services
"Thank you Sha for assisting with my filing project. Sorting, labeling & organizing my files, allowed me to focus this past week on the client workshop. Knowing this project was being done correctly and in a timely fashion was a HUGE help. Thank you for your professionalism." 

Andrew-Financial Services
Huge Kudos to Andrew who is always going above and beyond to assist the client. Thank you for being so helpful in troubleshooting and printing out all those booklets last minute. We know you guys usually need more time to meet these requests but Andrew was so on the ball he was able to get it done for me and the team. We truly appreciate it."

Julio- Financial Services
"Julio has been a tremendous help these past few months, always been eager to go the extra mile to get any task completed that is given to him. He always has a smile with a "can do" attitude. He is a pleasure to work with on a day to day basis."

Jason- Sharifa- Financial Services
"The team provides an excellent client experience and offers white-glove hospitality. Their hard work and leadership are a great example for others to follow."

Deondre- Financial Services
"Thank you for your consistent dedication to the Learning & Development team. We value the time you put into the relationships we have with our instructors and our participants.  It does wonders for our brand, keep up the good work!"

Jonathan- Financial Services
"Jonathan has been amazing support in helping prepare for #HashtagLunchbag. The event was a success and we were able to prepare and distribute over 230 meals! Looking forward to working with you to host the event again in the future".

Freud- Luxury Retail
"Shout out to Freud for his hard work and perfect NJ site opening.  Freud learned the entire operation in 2 weeks, quickly adapted to a new client, was great support with the equipment installation and removal, and had a perfect week of service to start the relationship in NJ.  We are lucky to have him!"



LeSean- NY 
"LeSean has been a pleasure to work with, she is smart and catches on really fast. She is very hands on and eager to learn, our team is excited to have her working with us.Thanks for all you do."

Lira Molina- NY Floaters
"Lira has been floating and covering our Front of House operations at a very high level.  She is able to quickly get on site, learn the technology, connect with the existing team, and WOW her clients. Not only that, but she regularly changes her schedule mid-day to cover an open position, shift from one location to the next, and always does so with a smile.  Thanks to Lira for all that she does… we really appreciate it!"

Emily- Office Services
"She has been an incredible support for the Ops Team by covering open positions across the company. Although she is not a floater, she has been very flexible and has supported several Directors with open positions, sick call coverage, lunch coverage, and overall excellent teamwork."

I simply could not be more proud of my staff and their commitment to the “FSO way” – a productive and profitable combination of People + Solutions + Technology to keep clients ahead of the curve in a rapidly evolving world. 

At FSO we take dreams and we make those dreams into tangible results. The foundation of our winning strategy is the PERSONAL, PASSIONATE & PRODUCTIVE approach we take to our employees and to our clients. 

CHEERS to you and THANK YOU for working tirelessly to deliver service extraordinaire with a smile. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"Talk happiness. The world is sad enough without your woe." 
~~Orison S. Marden

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