TED Tuesday: Lorrie Faith Cranor- What’s wrong with your pa$$w0rd?

"So passwords are something that I hear a lot about. A lot of people are frustrated with passwords, and it's bad enough when you have to have one really good password that you can remember but nobody else is going to be able to guess. But what do you do when you have accounts on a hundred different systems and you're supposed to have a unique password for each of these systems? It's tough."

Good Morning Folks,

Abner Goodwin's job title is Systems Specialist so like most IT people he should know best about security right? We'll even some folks in IT can procrastinate changing their passwords longer than filing their income tax. So don't feel bad, but use today's talk to set your browsing on a more secure path.

Abner blogs, "I’ve been an Internet user for about half my life now. That’s been enough time to collect many, many accounts. I have at least 3 email accounts, accounts on the usual social networking sites, and a slew of random accounts for online stores and services. I figure that I have somewhere around 30 personal accounts that I’ve set up over the years. There are many others that I’ve lost track of, consigned to the briny depths of the web to be forever forgotten."

"It’s time for a confession dear readers: I have committed a grievous evil. I have re-used passwords for multiple personal accounts with wild abandon. On top of that, before this article, I had not changed passwords on some accounts for years. What’s worse is I know better than this; I follow best practices for passwords in my professional life obsessively. Seriously, there was an intervention and everything. I guess it would be at this point where I’d say something about the cobbler’s son having no shoes."

"This was pretty much the extent of my super sophisticated personal password scheme. Luckily, I kept the post-it note under my keyboard where no one would ever find it."

"Continuing down this cliche’d path, I’ve heard that people don’t change until the pain of staying the same is greater than the pain of changing. For me, the pain came just a few days ago when I received an email from a forum that I belong to. The email stated that they’d been compromised and that the attacker had gained access to their database of usernames and encrypted passwords."

Lorrie Faith Cranor is a Professor of Computer Science and of Engineering and Public Policy at Carnegie Mellon University where she is director of the CyLab Usable Privacy and Security Laboratory (CUPS) and co-director of the MSIT-Privacy Engineering masters program. She is also a co-founder of Wombat Security Technologies, Inc. She has authored over 100 research papers on online privacy, usable security, and other topics

Lorrie Faith Cranor studied thousands of real passwords to figure out the surprising, very common mistakes that users — and secured sites — make to compromise security. And how, you may ask, did she study thousands of real passwords without compromising the security of any users? That's a story in itself. It's secret data worth knowing, especially if your password is 123456 ...

I found this video on some research Lorrie is doing on the subject very interesting and insightful

Says Lorrie:

 "I always cringe whenever people talk about choosing passwords, but this has some interesting insights into the strengths and weaknesses of various techniques, and it even mentions some I've not heard of before." 

e’ve all heard the common password advice: Choose a random password with a lot of characters, include digits and symbols, don’t use a dictionary word, don’t write it down and change it often. While some of this advice is useful, some of it is counterproductive and probably even harmful. 

Next Friday I will be giving a Game Changer talk at the IAPP Global Privacy Summit in which I will discuss research results—from my own research group at Carnegie Mellon University as well as from others—that demonstrates that what most people thought they knew about passwords is wrong. 

Most humans are not very good at memorizing random things, and they don’t enjoy doing it. While we are impressed by the talent of spelling bee champions, most of us would rather not spend our time on rote memorization. 

It turns out we’re also not very good at coming up with random things, let alone memorizing them. We like to think of ourselves as unique, but we actually think alike more than we want to admit, and we tend to be rather predictable. 

So, when we’re asked to come up with a random password, we do something that seems random to us but is actually what a lot of other people do. We think of some song lyrics, the name of our pet, a cartoon character, a TV show, a sports team or even the name of a friend or family member. Or maybe we trace our fingers on a keyboard and type in a sequence of keys that appear next to each other—maybe diagonally down one column and then up the next, because that seems more random than just going left to right across. If we have to add a symbol, we type an exclamation point at the end. If we have to add a number, it is most likely a 1. And if a capital letter is needed, it goes at the beginning. 

And because this was so much work to not only choose, but to remember, and because we know we’re not supposed to write our passwords down, the next time we have to create a password, we just use the same one we already created.
But what happens when you log in and are told that your password has expired and you have to choose a new one? Chances are you increment the 1 to a 2 or add another exclamation point to the end."

Research shows that forcing users to change their password on a regular basis does not actually increase security. In fact, it encourages users to create weaker passwords and increment them according to a predictable scheme. So, not only does password expiration annoy users, it likely makes their passwords more vulnerable to attack. Have a look:



Here are a few highlights of Lorrie's talk:

• Long passwords with simple requirements can be easier to use and just as strong as shorter passwords with complex requirements.
• Password meters can encourage users to create stronger passwords, but most password meters used on websites today provide positive feedback prematurely.
• Passphrases seem like a good idea, but users don’t find random passphrases more usable than passwords.
• Monkey is the most popular animal to include in a password and among the most popular words to include in a password.

So it seems that at the end of the day, when we make passwords, we either make something that's really easy to type, a common pattern, or things that remind us of the word password or the account that we've created the password for, or whatever. Or we think about things that make us happy, and we create our password based on things that make us happy. And while this makes typing and remembering your password more fun, it also makes it a lot easier to guess your password. So I know a lot of these TED Talks are inspirational and they make you think about nice, happy things, but when you're creating your password, try to think about something else.

Have a GREAT Day,

Mitchell D. Weiner
Chief Happiness Officer  

..................................................

"The privilege of a lifetime is to become who you truly are."
 ~ Carl Jung

..................................................

Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE.  

About FSO Onsite Outsourcing
Recognized on the Inc. 5000 list of the nation's fastest growing companies for the third consecutive year, and lead by industry pioneer, Mitch Weiner, FSO's growth and success can be attributed to making a positive and powerful impact on their clients' bottom lines, as well as their employees' careers and lives.

About Lorrie Faith Cranor

Lorrie Faith Cranor is a Professor of Computer Science and of Engineering and Public Policy at Carnegie Mellon University where she is director of the CyLab Usable Privacy and Security Laboratory (CUPS) and co-director of the MSIT-Privacy Engineering masters program. She is also a co-founder of Wombat Security Technologies, Inc. She has authored over 100 research papers on online privacy, usable security, and other topics. She has played a key role in building the usable privacy and security research community, having co-edited the seminal book Security and Usability (O'Reilly 2005) and founded the Symposium On Usable Privacy and Security (SOUPS). She also chaired the Platform for Privacy Preferences Project (P3P) Specification Working Group at the W3C and authored the book Web Privacy with P3P (O'Reilly 2002). She has served on a number of boards, including the Electronic Frontier Foundation Board of Directors, and on the editorial boards of several journals. In 2003 she was named one of the top 100 innovators 35 or younger by Technology Review magazine. She was previously a researcher at AT&T-Labs Research and taught in the Stern School of Business at New York University. In 2012-13 she spent her sabbatical year as a fellow in the Frank-Ratchye STUDIO for Creative Inquiry at Carnegie Mellon University where she worked on fiber arts projects that combined her interests in privacy and security, quilting, computers, and technology. She practices yoga, plays soccer, and runs after her three children.

Great People Who Care

"I'm reminded that our business and our company is built on great people who care. Coupled with the best knowledge and tenure this industry has ever seen, we are unstoppable."

Good Morning Folks,

What an awesome weekend we had in New York. I hope you are as refreshed, renewed and inspired as I am for the busy week ahead.

The key for me, is remembering that within the past 60 months, every customer we acquired was a customer of someone else. The reason our competitors lost those accounts is that they got complacent with the status-quo and lost sight of innovation.

We refuse to become complacent and that's why we've instilled a culture of innovation at every touch point in our company, where we are constantly (re) IMAGINING new and different ways of doing things to the benefit of our clients. On the employee side, everyday the Executive Leadership Team are thinking about how we can further expand your own growth opportunities, career paths, incentives and success with us.

So what it all boils down to is our corporate culture and our leaders ability to inspire others to greatness beyond their expectations.

FSO is building great leaders to make a great organization even greater. According to our Chief Inspiration Officer "Dr. Phil" (Levy, this) TRUE leadership is the ability to inspire others to greatness beyond their expectations. He argues...

• There is no one style of leadership.
• Great leaders are authentic and are perceived as genuine.
• Great leaders style should be one that they are comfortable with and that maximizes their strengths and minimizes their weaknesses.
• Great leaders  an interest, respect, and compassion for others.
• Great leaders motivate with optimism, passion, confidence and humility.
• Great leaders praise publicly and criticize privately and constructively

The effort and atmosphere at FSO is just awe-inspiring. To my staff: THANK YOU for your wonderful efforts, motivation, teamwork, leadership, care, passion and a desire to execute like no other. The list goes on but I think you get it :). And to our great clients: THANK YOU for your continued support. We appreciate your business and our ever-evolving relationship.

We have a ton of people who believe in and love what we do. It is up to our leaders to build the confidence and leadership in FSO to ensure the best-ever “skip in the step, fire in the belly and twinkle in the eye” coupled with delivering the eight “Ps”.

It is winning time. It is time for all of us to put on our thinking caps; smile; laugh; lead and show our newest family members the excitement and enthusiasm behind winning the largest prize the industry has seen!

As I reflect on another action-packed week "fso-izing", I m reminded that our business and our company is built on great people who care. Coupled with the best knowledge and tenure this industry has ever seen, we are unstoppable. We are not perfect, but we will strive for perfection each day to perform for FSO

On that good note, make every day count and enjoy your week.

Cheers to GREATNESS,

Mitchell D. Weiner

Chief Happiness Officer  

.....................................................................

“God gives the hardest battles to his strongest soldiers" 

.....................................................................

Inspire Me Friday: How Real Leaders Act

“Everyone has the right to have a career 

not just a job at my company” ~~ Mitch Weiner

Good Morning Folks,

I spotted this at ALA last week. Since a very key component of our strategy and success is our Future Leaders Program (FLP), I'm shaing with you in the spirit of sending you off to the weekend on a high note.

==> How real leaders act:
1. They develop a positive mental attitude and let it be seen and felt by others.
2. They always speak in a carefully disciplined, friendly tone.
3. They pay close attention to someone speaking to them.
4. They are able to maintain their composure in all circumstances.
5. They are patient.
6. They keep an open mind.
7. They smile when speaking with others.
8. They know that not all their thoughts need to be expressed.
9. They don't procrastinate.
10. They engage in at least one good deed a day.
11. They find a lesson in failure rather than brood over it.
12. They act as if the person they are speaking to is the most important person in the world.
13. They praise others in a genuine way without being excessive.
14. They have someone they trust point out their flaws

Your energy, enthusiasm and professionalism are always greatly appreciated. 

Have a fabulous, sunny weekend filled with love and inspiration.  

Be great and (re)IMAGINE!

Mitchell D. Weiner

Chief Happiness Officer  

. . . . . .  . . . . . . . . . . . . . . . . .. . . . .  . . . ..

"Only from the heart can you touch the sky."

~~ Rumi

. . . . . .  . . . . . . . . . . . . . . . . .. . . . . .  . . . 

Learn more about what DIFFERENTIATES FSO here

Speaking of Changing Fall Colors, A Leader's True Colors Are Revealed in Tough Times

"Regardless of where you work, always continue to learn what makes leaders successful and what makes them fail" 

Good Morning Folks,

As I have often reminded our teams, anything is possible. Regardless of where you work, or what you do, always continue to learn what makes people successful and what makes them fail.

Because.. The most important resource in the entire universe is YOU. Products, services, innovation, ideas, breakthroughs – they all exist in your head, your heart and your hands. The output of your thinking, the engaging of your heart and the enlistment of your hands create profound results.

“Successful people do what unsuccessful people can’t do”. Find me anyone with skip, fire and twinkle who wants to learn and grow, and I will promise you a career in my company, never just a job. No one ever sets out to be average at FSO, we need to be the best at everything we do.

I am forever grateful to you all for being such a loyal audience and for the great feedback you've been sending my way. I really appreciate it!

Great leadership seems easy when things are good and everybody's happy. When times grow tough, however, a leader's true colors are revealed.

Ten years ago, a group of U.S. soldiers tasted combat for the first time in Sadr City, Iraq. Bill Murphy Jr. got to know one of the junior U.S. leaders in that battle when he wrote a book about West Point and wartime.  

Murphy chronicles the lives of representative 2002 graduates of the United States Military Academy. A former trial attorney for the U.S. Department of Justice and an army veteran, Murphy was protégé of celebrity journalist Bob Woodward and has military experience that may have helped him connect to his subjects and perhaps encouraged them to be open with him. He also reported from Iraq for the Post. Here's an excerpt from In Time of War that first appeared in INC:

Dave Swanson was a 26-year-old lieutenant then. He's out of the military now, and we talked recently about what he learned by leading 40 soldiers in 82 straight days of combat. Most of us probably won't be taking a platoon into a hail of gunfire anytime soon, but applying these principles can greatly improve your effectiveness as a leader, no matter what challenges you face. 

1. Control your fear.
As bullets whizzed by him for the first time, Swanson says he was very much afraid. However, he realized he had to subdue his fear because his soldiers were looking to him for clues as to how they should react. 

Courage doesn't mean the absence of fear, and of course being a leader certainly doesn't mean charging ahead blindly in the face of adversity. It does mean you can't allow your fear to become contagious. Your team needs to believe you're in control of yourself, if they're to have confidence that you can make smart decisions in tough times. 

2. Remember that the mission comes first.
You owe a lot to your team for giving you the privilege of placing their trust in you. First on the list, you owe them a goal worth dedicating their efforts to, and you need to demonstrate that you're willing to do whatever it takes to achieve it. 

"I say complete the mission at minimal expense to the people," Swanson says. "Every military leader will publicly say that the mission comes first, but we always accomplished the mission with the soldiers in mind."

3. Remember that the mission comes before you, too.
The only way that "mission-first" mantra can work is if your people truly believe that you will put the mission before yourself, too. In a life-imitates-art moment, Swanson says that in the heat of combat, he thought of a line from the 2001 HBO miniseries, Band of Brothers: "The only hope you have is to accept the fact that you're already dead. The sooner you accept that, the sooner you'll be able to function as a soldier." 

In combat, this means being willing to risk your own safety for others in the unit and the mission. In other contexts, it means demonstrating that you'll sacrifice your personal short-term interests for the team's goal. Otherwise, how can you ask them to do so? 

4. Rely on your preparation.
Swanson spent years preparing for battle. He had been an enlisted solider, he spent four years at West Point, and he trained for nearly two years after graduation. While training alone will never quite prepare you to lead in real life, he says, it's as close as you can get to the real thing. 

The same principle applies in any leadership context. Think ahead of time about how you'll react to tough situations, so you can free your mind in crucial moments to react and adapt quickly. 

5. Be tough, but human.
"To those who have been in combat," Swanson explains, "you live by hardness, intuition, and compassion." 

As an example, he stayed awake and on duty for 60 straight hours at the start of the battle, pushing himself until he physically collapsed, but he also found moments of humanity and even humor in the heat of combat. Your team needs to know that you're tough, but also that you're reacting to the world around you like an engaged leader, not a machine. 

6. Encourage your people.
Business is rarely a matter of life and death, but war certainly is. One of Swanson's soldiers, Specialist Jacob Martir, was killed in action during the months of fighting, and several others were wounded and sent home to hospitals in the U.S. 

"It absolutely ate me alive to lose anyone in the platoon," Swanson says. However, he realized that it fell to him to encourage his soldiers and inspire them to keep going. "They were all special. The next day after any [casualty], I would remind them that each of them had already sacrificed themselves for each other on a daily basis--and how, if required, I would sacrifice myself for any of them." 

7. Communicate effectively.
In the heat of battle, it's easy--almost natural--to shut down everything else and focus exclusively on the job at hand. That's a dangerous inclination, however. It's important to make communicating what's going on a priority as well. Your team and all of your stakeholders need to know what's going on, or they can't contribute. 

"Early on in combat, radio communications weren't always the greatest, but that was no excuse," Swanson says. "When technology fails--and it always does at the worst possible moment--you need to have backup ways of getting and giving information." 

8. Use your resources wisely. But use them.
Especially in the first days of combat, Swanson's unit dealt with destroyed and unarmored vehicles, and insufficient supplies of almost every sort. More important, confusion, combat, and casualties left them critically short of soldiers. 

At the same time, they made full use of everything they had. At the end of the first week of fighting, for example, Swanson reflected that he had personally gone through ten 30-round magazines, meaning he had fired 300 bullets at the enemy. Just about everyone else in his platoon had, as well. 

9. Imitate the leaders who inspire you.
When Swanson had to act in the heat of battle, especially when his soldiers' eyes were on him, he thought back to the lessons he had learned at West Point, and some of the other leaders he had known and respected. He also found himself asking a question that has circulated for years among military leaders as a sort of joke: "What would John Wayne do?"

"Regardless of where you work, always continue to learn what makes leaders successful and what makes them fail," he says.

We have amazing employees, customers and leaders at FSO. Thanks to our employees for all you do for us, and to our clients for awarding us with the privilege of serving you.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner

Chief Happiness Officer  

. . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . 

"Excellence is not an act, but a habit"

. . . . . . . . . . . . . . . . . . . .. . . . . . 

It's Your Career.

"No one is going to serve you a career on a silver platter. Your career will be what you make it. No more, no less."

Good Morning Folks,

Often I hear candidates say they want to leave a job, because their current employer is not ‘looking after my career’.

Sure, it’s important to work for a company like FSO where you can thrive, but you must above all understand this:

The person who will always care most about your career is you!

All of which reminds me of this post I saved from a recruiter I know...

==>  You Own Your Career, No-One Else! By: Alexey Fursov

The biggest mistake you can make in your work life is leave your career to your employer, or anyone else. You have to work at your career goal, plan it, and drive it where you want it to go.

Please understand that just having the qualifications is not enough anymore. Gone are the days where ‘getting the right degree will set up your career’. A degree just gets you the chance to get on the field, not win the game.

Ponder this. Success in your career will never be just a matter of qualifications or skills. It will always be a matter of motivation.

No one is going to serve you a career on a silver platter. Your career will be what you make it. No more, no less.

And so, as clichéd as it sounds, the starting point is to find what you like doing.

A career without passion and enthusiasm will have no meaning, no joy, and little hope of long-term success.

Indeed, does your career goal keep you awake at night?

If not, maybe you need to start to worry. You have 30 more years at work, and trust me on this.

No one else is having sleepless nights about what happens to your career.

So that means no one is steering your career ship.

Bottom line: You are always afforded a career, not just a job at FSO. But it's not a free ride.  Whether you have the motivation to apply and invest in yourself to learn and grow into future opportunities, is your part of the deal.

So, just a quick good morning. Great inspiration and motivation. Thanks for listening. Have fun and love life folks. We have lots to be thankful for. 

Mitchell D. Weiner

Chief Happiness Officer  

............................................................................
"If you really look closely, most overnight successes took a long time."
............................................................................

Ted Tuesday: Kelly McGonigal: Making Stress Your Friend

"Kelly McGonigal is a leader driven by compassion and pragmatism.” – Forbes.com 20 Inspiring Women

Good Morning Folks,

Something very cool for you today that weaves nicely into this morning's FISH curriculum, for those who participated: the science of resilience and compassion. Things don't create meaning in life. You, your thoughts, your paradigms, create meaning. You are the active meaning maker of the show. It's all about our-self confidence!

This morning FISH taught us, "Each day we come to work we bring an attitude. We can bring a bad attitude and have a depressing day. We can bring a grouchy attitude and irritate our colleagues and clients. Or we can bring a happy, playful, cheerful attitude and have a great day. We can choose the kind of day we will have. Think about it. As long as we are going to be at work, we might as well have the best day we can have, but everyone must be on board!"

Those who believes that life is fun, that’s how life becomes. Those who believe life is difficult, that’s how life turns out. Those who believe that only honest way to be rich is to work hard, can never make a lot of money without working long hours, but those who believes that money comes to them effortlessly & easily tend to earn honestly but from comparatively less effort. Same is for health, relationship everything. Don’t you know some who eat fast food & doesn’t exercise much, but still maintain a healthy & fit physique?

Stress. It makes your heart pound, your breathing quicken and your forehead sweat. But while stress has been made into a public health enemy, new research suggests that stress may only be bad for you if you believe that to be the case. Psychologist Kelly McGonigal urges us to see stress as a positive, and introduces us to an unsung mechanism for stress reduction: reaching out to others.

Stanford University psychologist Kelly McGonigal is a leader in the growing field of “science-help.” Through books, articles, courses and workshops, McGonigal works to help us understand and implement the latest scientific findings in psychology, neuroscience and medicine.She is now researching a new book about the "upside of stress," which will look at both why stress is good for us, and what makes us good at stress. In her words: "The old understanding of stress as a unhelpful relic of our animal instincts is being replaced by the understanding that stress actually makes us socially smart -- it's what allows us to be fully human."

I couldn't stop watching her talk:


So kids, now that you know how, rid the stress and rock it today!.

Have a GREAT day, be happy and…

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

*TED is a nonprofit devoted to Ideas Worth Spreading. It started out (in 1984) as a conference bringing together people from three worlds: Technology, Entertainment, Design. Since then its scope has become ever broader. Along with two annual conferences -- the TED Conference on the West Coast each spring, and the TEDGlobal conference in Edinburgh UK each summer -- TED includes the award-winning TED Talks video site, the Open Translation Project and TED Conversations, the inspiring TED Fellows and TEDx programs, and the annual TED Prize.  More at TED.com

Uncovering Your Company's True Culture

"Invest in individual mastery and market value . . . culture is to attracting high impact talent as a great product is to attracting good customers."

Good Morning Folks,

As you know I am a firm believer in continuing education by asking my team to read business books. Tom Peters is one of my favorites.

But now, thanks to the Internet, there are much shorter reads with just as powerful takeaways.

Here are a few I found in my library to share with the leaders among us this morning:

Jack Welch: Star Wars: When to Let a Top Performer Walk

How to Get Employees to Embrace Social Media

How To Uncover Your Company's True Culture

The Most Powerful Habit You Can Imagine

The Future of Work

Some thoughts on the culture article: Give me a team I can bring together in person now and then and watch the synergy pay off. 

As an people / talent professional, I have been astounded by how often senior leaders don’t “get” that culture is a living thing, unique to a company or organization. I once heard a fairly new leader describe the corporate culture of our organization to candidates but what he described was the culture of his previous company. He truly thought that if he said it, it would be so. As hard as I tried, I could not convince him that one organization’s culture could not simply be grafted onto a new organization and its employees.

The article linked above proffers that "... many companies have tried to adopt, say, the Zappos culture or the Google culture… but in most cases those attempts fail because culture is something that can be mimicked but almost never successfully copied."  

Within every organization, decision making drives performance. Every employee comes to work every day and makes decisions that impact performance.   The workplace has many temptations that employees must resist, from the petty impulse to claim credit for someone else's work, to the unscrupulous lapse of lying in a negotiation, to the criminal act of misrepresenting financial numbers.   

These decisions, at every level of the organization, define the corporate culture and drive performance.   

In 2008, Harvard Business School Professor Robert S. Kaplan and his Palladium Group colleague David P. Norton wrote The Execution Premium: Linking Strategy to Operations for Competitive Advantage.   There are ten (10) steps to define the corporate culture and drive performance, including:  

Step 1: Visualize the strategy.   

Step 2: Communicate the strategy. 

Step 3: Identify strategic projects.   

Step 4: Align projects with strategy.   

Step 5: Align individual roles and provide incentives.  

Step 6: Manage projects.   

Step 7: Make decisions aligned with strategy.   

Step 8: Measure the strategy.   

Step 9: Report progress.  

Step 10: Reward performance.  

To make change, leaders must identify behaviors that are in line with the desired culture and find ways to reward or reinforce them

I will like to say these idea is common among young growing companies regardless of years in existence, they are still learning, but when they get to certain points in their growth, they begin to value employees much as the value the customer, quite really, they realize that the employees also make the hearth of the company much as the customer do, it's a matter of time, if the company as a future or big dreams.

Industry training, incentives, rewards, recognition and a TRUE career path sit at the heart of a successful company culture centered on service. At FSO, our Future Leaders Program (FLP) identifies and develops business leaders across the FSO enterprise and ensures a strong bench to fill our national expansion

Have a GREAT day. Love LIFE!

Mitchell D. Weiner
Chief Happiness Officer

.........................................................................
“Never, never, never give up.” – Winston Churchill
..........................................................................

Some Thoughts on Leadership

"Too often business is all about doing what your head tells you to do rather than your heart. Leader are ideally positioned to put humanity, compassion, and purpose back into the workplace, so why not use that power? By putting people first, and by tapping into employees' unlimited wells of creativity, initiative, and productivity, the physic and the financial rewards to your company will be truly remarkable." Peter Economy

Good Morning Folks,

Over the weekend I was reading a GREAT article about Leadership on LinkedIn. "What is Leadership?" by Ivette K. Caballero. Ivette observes:

Leadership is hard to define as it means different things to different people. The core of leadership is to influence, help and guide others achieve goals that will ultimately fulfill a vision. Great leadership implies leading with heart and mind. 

Leadership is a very broad subject to talk about. Just googling the term delivers 479,000,000 results as of this moment. There's countless literature about leadership and a great number of research done about it. 

Here's the definition of these personal traits by the Oxford dictionary: 

Values: A person’s principles or standards of behavior; one’s judgment of what is important in life. 

Manners: (1) A person’s outward bearing or way of behaving toward others. (2) Polite or well-bred social behavior. 

Morals: A person’s standards of behavior or beliefs concerning what is and is not acceptable for them to do. 

Ethics: (1) Moral principles that govern a person’s or group’s behavior. (2) The moral correctness of specified conduct. 

Principles: (1) A rule or belief governing one’s personal behavior. (2) A fundamental truth or proposition that serves as the foundation for a system of belief or behavior or for a chain of reasoning. 

Beliefs: (1) Something one accepts as true or real; a firmly held opinion or conviction. 

(2)  Trust, faith, or confidence in someone or something 

15 Truths About What Leadership Is
Leadership is about serious responsibility and willingness
Leadership is about taking people on a journey together
Leadership is more about actions and less about words
Leadership is about doing things and doing them right
Leadership is more about the people and less about the leader

More examples of what Leadership is and is not, as well as 20 GREAT quotes about leadership, can be found in the article itself here.

Before I close, I wanted you to ask What If.....

• We greeted each day as a new adventure?
• We found something positive to say about every experience and every person we encountered – regardless or whether or not we made a sale?
• We did something kind for someone else?  Even something as simple as holding a door or letting them through at an intersection?
• We said ‘How can we get this done’ instead of ‘I need this done’?
• We placed more emphasis on soft skills, rather than hard?
• We committed to spend just 10 minutes a day to learning something new – and encouraged your staff to do the same?
• We gave up the idea that we knew it all and delegated more responsibility?
• We actually asked for help or advice?
• We stopped complaining about what needed to be done – and just did it?

To our FSO leaders in the field: Make this week your week to ask "What If" and Lead by Example - get out of that office and walk those floors, deliver Service with a Smile - and if you see something out of place - just fix it there and then - we are FSO- winning is about Perfection and Execution.

We have amazing employees, customers and leaders. Thanks to our employees for all you do for us, and to our clients for awarding us the privilege of doing for you.

Cheers to a productive week.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

........................................................................…………….

“Expect the best. Prepare for the worst. Capitalize on what comes” 
~~Zig Ziglar
.............................................................................……….