Shout Out Wednesday: Delivering WOW!

"We feel extremely happy to have an office service team that we can rely on anytime and their contributions are creating a positive impact and making a difference."

Good Morning Folks,

Today we honor our teammates who have been caught delivering the WOW! to our clients who have told us so in these words:

Ruth & Monica... (working at the Madison Avenue location of a national client. They're one of the largest professional services firms and Big Four auditors in the world.) 

"This note is an expression of my appreciation and gratitude for the work performed by your Office Service team members. The office service’s team has consistently provided us with outstanding client service. In particular, I would like extend a special thanks to Ruth and Monica. It is a pleasure to work with Ruth and Monica who go above and beyond to provide their clients with an outstanding service. For example every time our Assurance team needs help they pitch in to take care of all the details and always with a pleasant attitude and smile. Thank you Monica and Ruth for an amazing outstanding work. We feel extremely happy to have an office service team that we can rely on anytime and their contributions are creating a positive impact and making a difference. 

Lakisha &  Maria..(Working at a major Securities firm)
"I just want you to know how competent, polite and organized Lakisha is. I think I have already mentioned to you about Maria who is also a great asset to us."

Maria.. (Working at Boston HQ of AMLAW 200 Firm)

 "Maria is a professional and has a great personality with co-workers and especially clients. When I bring a client in and she may still be in the conference room, I introduce Maria to our client and she is awesome she continues to give a warm welcome to them and conversation will go from there when I walk out. It is a good feeling to know that they are in good hands as I leave the conference room. Maria is so proud of the way she sets up the conference rooms for lunch, etc.  She is so proud will ask me to go in and see it, it truly is a great presentation done with a lot of pride. She is always moving, filling, checking and everything is so clean. It is great to see someone so proud of her job."

Amelinda... (Working at a Non-Profit dedicated to eradicating one of mankind's worst terminal challenges)
"I just want to let  you know that Amelinda is such a terrific and hardworking person. 
I was using 3A and 3B yesterday for Dennis' meeting and using the rooms again today.  There was a meeting last night and obviously they needed to re-arrange the set-up.  Amelinda was in EARLY this morning so that the rooms could be reset for my meeting.
Just wanted to let you know how much I appreciate ALL her efforts.

GREAT JOB TEAM! It’s all about the hospitality and DNA of our folks. Thanks for making our clients proud they hired FSO and you.

Have a fabulous day filled with love and inspiration.

Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

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"Excellence is not an act, but a habit."

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Shout Out Wednesday (on Thursday): "Efficient, Prompt, and Courteous"

"The day of the move, Ezra came in with a smile and packed up the whole office as well as doing his other daily routine checks plus unloading some heavy boxes for us. He had everything appropriately marked and communicated everything to me for the movers. He also cleaned up the office after everything was moved out."

Good Morning Folks,

The Indian summer weather in New York has been fabulous. I hope all of you have had the chance to enjoy the Fall weekends with family and friends. The FSO Nation has been going full steam ahead, delivering the world-class experience that has made us famous from coast to coast.  

Today I wanted to share some compliments I have received about our staff working at the Madison Avenue location of a national client. They're one of the largest professional services firms and Big Four auditors in the world. And they are applauding the FSO folks supporting them through the last few months of corporate tax crunch:

A Partner Comments on Our Ezra ... (**2 Kudos in 1 Month**)

"I hope you are well today. I wanted to share some feedback with you that I received from one of our Partner's regarding Ezra. A few weeks ago, we had a partner move from one building to another. Over the course of the weeks before the move, Ezra was collecting boxes and gauging about how many hours and boxes it would take to complete this task. He was spot on with his guess! The day of the move, Ezra came in with a smile and packed up the whole office as well as doing his other daily routine checks plus unloading some heavy boxes for us. He had everything appropriately marked and communicated everything to me for the movers. He also cleaned up the office after everything was moved out. We called the movers, and they came to pick everything up. When the boxes were delivered and the partner started unpacking, he was very impressed with how well everything was wrapped and strategical placed in the boxes. He said it made it easy to unpack because it was like each box was a drawer."

And Another Kudo for Ezra ...

"I am writing this e-mail because I just wanted to let you know that having you on our team makes all the difference.

I know things have been crazy lately, but you are doing a great job. Hang in there; the busy season is almost done. I’ll bet you didn’t think anyone noticed all that you do. That’s why it’s important that I take this moment to say thank you so much.

Your hard work and all your extra effort that you have put during this difficult time in our department has not gone unnoticed. Your willingness to stay that extra hour each day until all the tasks for the day are completed is one specific example of you giving 110%. Please accept my sincere  appreciation for an excellent job."

Fariyal ...

"Fariyal has by far been the best team member I've worked with, She does everything she can to assist partners in reservations and is quick with email responses. She is always helpful to clients when there are meetings going on and even walks them to the coat closet. When it seems we are all booked on 23, she runs in circles on the floor to try and find any room possible to make people happy. She is a strong team member here at reception and I’m proud to work with her.

Michael, **2 Kudos in 1 Month** ...
"I wanted to reach out and relay to you the outstanding support our team received from Mike Dillard over the last few weeks. I am part of the Marketing and Sales team, and we have been working on a large $6m proposal that required about 10-12 of us to be in a war room situation to ensure collaboration. 

"As is the case often, the meeting room reservation database was showing no availability. I reached out to Mike several times over the last three weeks to see if he could secure conference rooms for us. Nearly all of the requests were last minute for the entire day, and each time he came through for us and provided the space we desperately needed. Mike was incredibly efficient, prompt, and courteous with our numerous requests."

Ian ...

"We just learned today that the client selected us to do the work! One of the factors in our success was the ability to spend several days (I believe it was over 10 days when you factor in the proposal prep, orals prep, and post orals follow-up) together in a conference room to refine our responses to the client. I am so glad Mike is part of the team!"

As you know, our culture is ALL about RECOGNITION. I always stress the importance of catching someone on your team doing something good and recognizing him/her. 

Thank you all for your care and commitment ensuring our standards are set. Will we get to see YOUR name in next Wednesday's column??

Be inspired. Remember the power of focus and positive energy. It's FSO that makes a difference and you lead the charge. 

Have a fabulous day filled with love and inspiration.  

Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

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"What you do speaks so loudly that I cannot hear what you say" 

~~ Ralph Waldo Emerson

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Shout-Out Wednesday: Rain, Sleet, Snow... Obama...

"Rain, sleet, snow, Obama, The UN, The Pope... Nothing stops the Midtown NYC FSO team from delivering for you."

Good morning Folks,

It gives me great pleasure to recognize these outstanding employees this morning:

Warren from the Madison Avenue offices of the world's leading audit and assurance, tax and consulting service firm.
"Warren has been assisting me since April on various Partner Records filing projects for an hour and a half a day Monday through Wednesday given my injury and medical restrictions. Due to access restrictions on partner files, Warren has assisted me with the following:

• Day to day filing in active files, Warren pulls the file from shelf and I file contents
• Filed July 1 internal admission files over 200
• Filed Strategy& and direct admission files over 150
• Rotating retired/withdrawn files from file room to filing cabinets FY2010 through FY2013
• Prepared for offsite storage retired/withdrawn files prior to FY2010
• Prepared for offsite storage boxes received from Records Management in Tampa
• Prepared and returned to Records Department prior offsite storage file boxes
• Assisted in pulling files from offsite boxes for review
• Assisted in refiling requested file 

Sean, Brandon, and Ray from the same Madison Avenue offices

"There was a meeting scheduled today in room 22304 at 1:15 pm with a variety of last minute changes. As other Office Services staff were on lunch or accommodating other pressing set-ups, Sean, Brandon, and Ray rose to the occasion in order to meet the client’s expectations. A set-up that normally would take a half-hour to complete was remarkably completed in ten minutes.

Additionally, the client was not advised about office policy concerning table cloths and outside catering. Sean, however, was able to offer a solution that pleased the client and accommodated her need. I must commend these individuals for a job well done!

Marina at a Brazilian Banking Institution 
"I have to take time and send amazing kudos to Marina. Although she is a new hire, she has been a tremendous help, doing a fantastic job, continue to impress our clients (and me), and her communication has been on point. Her English skills have improved in just a month of employment and I can say that I see a really bright future for her at FSO."

Alan, Office Services Team, AMLAW 200 firm

I just wanted to pass on that Alan in NYC office services went above and beyond to help out this morning! Due to the Presidential visit our FedEx package didn’t arrive on time for our closing this morning. Alan and the other members of the office services team left the building to meet FedEx in order to get our documents to the closing. Thank you all once again for your attention to detail and the great service you provide!"

Don, Mandisha, & Thomas, AMLAW 200 Firm
Andrea, Katie and I would like to thank the Office Services Team (Don, Mandi & Thomas) for a job well done this week preparing for the Process Gas Consumers Group (PGC) Meetings in Chicago next week. From printing name badges, making copies, stuffing marketing bags, packing assistance with large FedEx shipments, spiral binding, assembling brochures…and the list goes on…. We met our deadline and we cannot thank you all enough! We are happy to work with such a great team that goes above and beyond to get the job done!"

Whether a salesperson, an experience associate, a records manager, an informationalist, or messenger, what makes our folks so special is their ability to hink beyond their daily tasks and think like our clients. 

"What would the client want? What do they need? How could I be more proactive in their eyes? How could i really impress them?"

A true partner who never stops looking out for you, who takes that extra second to ask and then ACTS! 

Never lose the passion, the smile and what makes you special but put yourself in our clients shoes and get to know what they might be thinking! 

All of you are out in the field and have the power to make an incredible impact and a difference in the wealth and success of others.

I look forward to hearing stories from our clients as to how our team has made an impact showing leadership.

IT IS YOU that makes FSO who we are. Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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"You become what you believe" –Oprah Winfrey

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Shout-Out Wednesday: A Few Kind Words

"Pat is a true leader in every sense of the word leader. Pat has great relations with her clients, and is teaching, guiding and mentoring her team every day. She gives her team high praises for doing a great job and thanks them each and every day for the hard work that they do.  She is a true representation of FSO with the fire, skip, twinkle she has and so much more. Keep up the great work!"

Good Morning Folks,

Here a few of the words of praise coming across my desk this week from clients, in appreciation of the value our awesome employees are providing:

Orelbi at The World's Preeminent Newspaper For Which The Square Outside Our Offices Is Named

"I just wanted to send a quick note to say that Orelbi has been doing a great job as the mail guy for my department at the the paper. I had been working with James for quite a while and was sad to hear he was leaving. I was worried it would be a little rough during the transition period, but James took the time to really train Orelbi, and Orelbi picked everything up very quickly. It was a smooth transition and Orelbi is doing wonderful. He is nice, does his job well, and asks very good questions when necessary."

A Major Banking Institution Praises Our "Richie"

"We met with the team this morning, and I thanked them each for their participation in getting our daily run numbers to the magical “75”!!! I gave them each a certificate for free lunch in the café, and Richie I gave the $40.00 visa gift card that I typically give to the weekly winner. I also took the chance to stress how pleased I was that the numbers were achieved yesterday without a single customer complaint!!!! To me that is more important than the success of the 75 runs! The team seems very enthusiastic and I am confident that the success for this team will continue. I ask that your management team continue to foster this positive energy and growth. I am confident we can work any issue out to continue this success! Thank you David, Dean, and FSO team!!!"

Kudos to Our New Jersey Team of a Boston-Based AMLAW 200 Firm
"Didn’t get a chance sooner but last week your team worked with me to complete some filings (motions, certifications, etc.) and we all no how hectic and crazy this process can get.  Just wanted to give the team a big thanks from me for doing a great job!"

And to our "June" Working At The Same Site
"June has completed this project in an exemplary fashion. Thank you. Normally, it would take the group a lot longer to complete this task; however, with June’s assistance we are now able to efficiently move forward with the results of the project. Again, this is extremely helpful to all of the attorneys in our group. As always, thanks!"

To all of those applauded, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"The most effective way to do it, is to do it." 
--Amelia Earhart

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Shout Out Wednesday: A True American Hero in Our Midst

"Gratitude is a beautiful way to acknowledge those who make our lives happier and more meaningful. This, along with care, motivation, people development and training is how I’ve built my business."

Good Morning Folks,

It's an honor to share feedback from our clients about our employees at their sites.

And then there is an unbelievable and truly a testament of why we have amazing folks in the FSO family - thank you Miguel for your amazing heroism. We are honored to have you part of FSO - again thank you!!!!

Our clients LOVE us! Why? Because of YOU, our teammates! Here are highlights from all the kudos we’ve received since our last edition. Keep up the good work!

Miguel- 70 Greene **2 Kudos in 1 Month**
"So, I'm going start with: this guy is my hero and I'm going to end with, this guy is my hero! Miguel: our FSO Ambassador manning the Concierge Front Desk was conducting his duties when he noticed what he thought, had to be a prank (on him....testament to the bond he has with his clients of the apartment building). A tenant of the building came out of the elevator, heavily pregnant and holding a 2 year old and bleeding profusely from her wrist (sorry to be graphic).

It was an attempted suicide. This was not an episode of "what would you do?... There was no John Quiñones to come out from behind the camera. Miguel didn't believe what he was seeing and took a moment to get his head straight. What he did next saved not just the woman (Mom) but the unborn and the 2 year old toddler. The woman intended to get in her car and when Miguel confronted her, she pleaded to allow her to get to her car to go to hospital. Miguel was, oh no you don't, he grabbed her wrist as a human tourniquet and made her sit down. She tried to convince him to let her go and get in her car but he took control and had another associate call 911 and get EMTs out. Miguel kept her awake as she repeatedly passed out.

EMTs arrived and took her away to hospital and Miguel, if you didn't do what you did, she would have bled out in 4 mins. If she had made the car, it could have cost her a lot more than her and her unborn.

The woman is ok and back yesterday at the building and her husband couldn’t have been more than you'd expect him to be in his thanks to Miguel.

Miguel, with military background has kind of shook it off as "it was ok, and we see a lot as Concierge."

You are a hero... You saved 3 lives in your watch and if ever FSO could think of an example of what greatness is, you are our superman. Kudos !!!"

People who work hard for FSO and burt clients, have the privilege of being able to interact
with the President and Founders at CHO Club, and share a drink with them after work!

Cleon & Adrieanne, PHD

"A note of praise for Cleon… Besides him always having a smile and a good morning for everyone, he works extremely hard and is willing to help with any project needed at any time.I just wanted you to know he is really magnificent and a wonderful asset."

"Adrieanne is fabulous!  And definitely a keeper.  She really thinks about what she's doing and analyzes it and asks the right questions....love the attention to detail!"

Shanelle, At Wall Street's Biggest International Bank

" Ms. Shanelle was assigned to front desk reception performing normal duty functions at which time she was approached by an SG Employee who was on our “DO-NOT ADMIT” list.  Ms. Jimenez recognized the employee and confirmed/authenticated the access status of the employee. After determining that a restriction and immediate notification requisite was in-place, Ms. Shanelle swiftly and calmly made the required notifications without escalating the employee’s emotions. He professional deportment and subtle quick actions significantly contributed to the overall calmness of the encounter between the employee, human resources and corporate security. Ms. Shanelle's professionalism, combined with her cool, calm and collective composure under a stressful situation is a credit to FSO. It is a pleasure to have Ms. Shanelle assigned to the SG account and team!"

Trevor,At Wall Street's Biggest International Bank

“I wanted to take a minute to tell you how fortunate I have been to know, and work with Trevor. He is a remarkable, conscientious, and quick thinking individual.”

Cory, At the Atlanta Site of Global Talent Management Lreader
"I think Corey is a terrific addition to our team…always smiling…saying hello…and ON TOP of everything.  It’s refreshing to have someone so nice and willing to help in the office."

Mandi, Working for FSO at Major Law Firm

 Just wanted to let you know how critical Mandi was in pulling together the first set of 23 documents, thru a series of emails and sets of different instructions – I know, I know, while you may say she was "just doing the job” … do note what a great job she did, asking questions, following up, staying to the late end."

Ervin, Working onsite at one of the world's biggest advertising holding companies
"I don't even know how to put into words how proud I am of Ervin. He embodies everything our company is about. I could write to you every single day with a different example of how Ervin goes above and beyond, to provide the best service possible to our client. We have had a particularly challenging week, being short handed and having to manually log in several hundred packages a day, due to computer issues. Ervin all week has taken on more responsibilities that we have assigned him, but this has not stopped him coming up to us asking what more he can do. This is just the type of person Ervin is. Ervin is a natural leader, who asks for no recognition but truly deserves it. They say you are the product of the five people you spend the most time around. I am really grateful Ervin is one of my five."

Jannel,  Onsite at a financial services giant

“I just wanted to write a quick note about how great I think Jannel is.  I have seen her conduct herself in a highly professional manner and notice how employees and guest respond to her.  She is quick, efficient and extremely on point with any task provided. We feel well taken care of with her at reception! Thank you for bringing her on board.”

"I would like Jannel to be recognized for not only excellent customer service, but for her winning, team oriented attitude during the staffing transition we’ve had here. I want FSO to know how lucky we are to have Jannel on our team."

Jamie and Jacque, Working for FSO at Boston's Strongest Attorneys **3 Kudos in 1 Month**

"Jamie has stepped up to the plate and has put 110% into his work every day.  Another shout out for Jacques Therlonge, yesterday we had a mass mailing, 8000 pieces of mail, he completed getting all the postage on and getting it all to the post office on time.  

“I just want to rely to you that Jamie is doing a wonderful job at the front desk. Anything I’ve needed for my attorneys in the last few weeks, I get an immediate response and a follow up call to make sure everything is taken care off."

“Hi Jamie, I just wanted to say thanks for your help troubleshooting. Thanks!”

Great team building this summer @FSO: Messenger Division takes up the “Friday Night Lights” with Bowling!

Informationalist & Office Services team, FSO HQ Open House ***3 Kudos***
“What an amazing day everyone!! Total of 101 candidate and 62 new candidates for our pipeline! Amazing! Great job and thank you all for your help  and a BIG kudos to our amazing front desk! Well done."

“I totally agree! The Front Desk, Padre & the Office Services Rocked IT! What an Amazing Day of team work and collaboration! Was wowed by the turnout today! Met so many amazing people and future stars! I have never been prouder to share about FSO and to be a part of this family! “

“This was a true TEAM effort....what energy and synergy...I could not be more proud and thankful for the amazing efforts to help get us to our 225 goal!!! We are almost there!! Kudos kudos kudos to OUR TEAM!!!”

"The awesome HQ office Service Team of Gaylon, Roberto & Padre. We needed a small project completed in a short amount of time for a presentation. Gaylon & Padre responded immediately and did a great job while smiling the whole time. Every time we need to send something to the post office, Roberto & Padre respond “sure, no problem at all”. They are all a delight to work with and remind us of the power of the smile."

Roberto, Office Services FSO HQ
"I want to send kudos for Roberto because he has simply been great since he has joined our office services team. From day one, he has taken every task and project given to him with ease and has done a great job. These past two days have been very busy, and on both days Roberto has pushed his lunch time just so he could help me out. He has a great attitude, and has helped me out tremendously and in a timely manner. Please pass along my gratitude to Roberto as his help is greatly appreciated."

Shateya, FSO HQ
"Thank you for all your help this week Shateya, I don't know if I could have gotten it done without you!"

Very proud of our team providing innovative solutions to the pharmaceutical industry including lab support, sterilization and documentation on both small and big pill lines.  

Whether a salesperson, an experience associate, a records manager, an informationalist, or messenger, what makes our folks so special is their ability to hink beyond their daily tasks and think like our clients. 

"What would the client want? What do they need? How could i be more proactive in their eyes? How could i really impress them?"

Do you know? Have you asked? Or are you assuming?  A true partner who never stops looking out for you, who takes that extra second to ask and then ACTS! 

Never lose the passion, the smile and what makes you special but put yourself in our clients shoes and get to know what they might be thinking! 

All of you are out in the field and have the power to make an incredible impact and a difference in the wealth and success of others.

I look forward to hearing stories from our clients as to how our team has made an impact showing leadership.

IT IS YOU that makes FSO who we are. Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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 "Leadership is about being a servant first." ~~Allen West

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Shout Out Wednesday: CHO Club— Bringing Out Our Best

"Thank you for CHO Club. It was an honor to be chosen, and the venue was awesome. So many people work for companies and don't have the privilege of being able to interact with the President and Founders let alone share a drink with them after work! THIS is what sets us aside from the competition! These events are great because it puts us in touch with one another. The personal aspect of FSO is alive and well in this company."

Good Morning Folks,

FSO loves nothing more than rewarding our hard-working and valued employees! That in mind, our 7th monthly CHO Club convened before the holiday break at The Liberty in New York City.

Today, I write to say, "THANK YOU for INSPIRING ME." CHO Club was perfect, exciting, and, most important, INSPIRING. I so enjoy when we have a casual time to chat, recognize your victories, listen to your ideas, wins, strategies, and hopes for personal accomplishments.

The CHO club is just another example of going above and beyond to say thanks to the wonderful people who serve our clients each and every day. These monthly recognition meetings provide the perfect platform to award, recognize, and incentivize our top performers.

The entire executive Leadership Team and I were excited for some time to get PERSONAL and share your FSO experiences so we can learn and continue to grow. As you can see, we had tons of fun....

There is still time to qualify for September's CHO Club. Among the prerequisites for being nominated are kudos from managers and our clients. Kudos like...

The Banking Vice President of Administrative Services and Facilities who wrote about our James & Shanika .....

"Just wanted to say that James has brought the energy level way up for the entire team! He has people working harder and faster than I have seen before. The new associate, Shanika, continues to do fast accurate work, which has been nothing less than AWESOME!!!!  I want to thank you for your continued help in trying to build a successful team. We seem to be making progress, and I appreciate all of the work you are personally doing to make this happen."

Or the Telecom executive who wrote to us about Pernissa & Leo at a major national account...

"I wanted to recognize the fantastic work that you and Pernissa provided during our distribution of the new phones. This is a very high profile implementation requiring meticulous and careful inspection and packaging, and your help allowed me to turn the shipments around in the same day. I realize that the help you provided is above and beyond your normal scope of work and I sincerely appreciate it!  I have been raving to everyone about how great you guys are. Thanks Again!"

Plus, these kudos directly from the account's president about Ray & Cleon's ability to deliver hospitality and execute a beautiful experience that surrounds it...

"A huge and personal thanks from me to all of you for the tireless effort that went into yesterday’s sessions. The fact that we pulled it off was nothing short of an advertising miracle made possible because of all of you and the hustle. We secured a cinema, visited the site (twice), ordered more audio and tech equipment (who knew what a confidence monitor was?) fed 300 people, and had great attendance. We created four great stories for four of our next generation clients,and we invited our people to learn and share in our work. We even had a fake fire crackling in the background for our fireside chats. I mean, C’mon. We hosted a dinner with an ever changing cast of characters. A huge thanks to Jen W in the final days for the epic effort yesterday and to Theonia for arranging that site visit on a minutes notice and getting us there last week. As always, you make our space look legitimate- thank you."

From a Healthcare client testifying to the benefit of having an informed concierge like our Miguel and his "do anything for the customer" attitude...

"Several weeks ago, I reserved a “hotel room” on the website Hotels.com.   I arrived at your place to find out that "Luxury on the Hudson” was in fact a sublet apartment that I had reserved and, in fact, had already been charged for…. And, in fact, had been double booked. I was completely screwed. No place to stay and nowhere to go. One of your AMAZING concierge or desk service personnel, Miguel, helped me for HOURS.  He went SO FAR above and beyond to help me get settled, find a room, get a cab… everything.  He was absolutely fantastic and although continued to do his ACTUAL job…. He went out of his way to help me. I hope he is recognized for his professionalism, his help and his overall work ethic. Miguel… thank you. You are the man."

And finally a tribute to Carolin working on site for us at the world's largest advertising and public relations headquarters....

"You should all give Carolin a big THANK YOU for stepping up today. It was a tough Monday, fielding difficult and last minutes requests from our parent company for two different meetings/reservations. Although Carolin had not been involved in any of the bookings she handled all requests with professionalism, courtesy and  a true desire to help! She is to be commended."

Folks like those welcomed into CHO Club and given a shout out here truly personify the FSO experience and pleasant demeanor that keep our client's office running like a well-oiled machine. These folks come to work each with a big  smile on their face ready to help anyone out.  

THANKS for all you do each and every single day.

To other companies reading this: Rewards are both earned and learned... so spread it on thick. Love on your workforce when they deserve it .... they will surely want to repeat the experience. As Richard Branson says: "If you take care of your employees, they will take care of your customers."

For employees, forging a fulfilling career is one of the most important — and often, most difficult —challenges in building a happy life. For employers, building a culture of happiness is key to cementing their brand’s success. When these interests converge, the result is a sense of belonging through shared values and an intangible, emotional belief that we are on a shared journey.

We look forward to giving YOU your own “Shout Out” coming soon to a Wednesday near you.

Have a GREAT day,

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

Learn more about what DIFFERENTIATES FSO here

Shout Out Wednesday: Amazing Stars That You Can Always Count On

"These gentlemen are truly an example of what team work is all about. I am extremely proud of them and our client is too."

Good Morning Folks.

Taking care of our clients and always doing more to assist is what hospitality is all about. 

Passion is a great gift, and we have a lot of gifted people. Their contagious enthusiasm and cheerful smiles engages senses, touches hearts and starts the day pleasantly for everyone they meet. Their sense of personal pride motivates managers and associates to act as if it's their name on the door. That's why we question everything. From comparing shipping prices to find better service at lower rates, or examining packaging so as to reduce costs and be kinder to the environment.

The ladies and gentlemen of FSO that I honor here today are truly an example of what team work is all about. I am extremely proud of each and every one of them, and our clients are too— they've even taken the time to commend them. Now hear from the customer's mouth kudos to....

Ervin- GroupM

"He embodies everything our company is about. Ervin goes above and beyond, to provide the best service possible to our client. All week has taken on more responsibilities that we have assigned him, but this has not stopped him coming up to us  asking what more he can do. This is just the type of person Ervin is. Ervin had just taken a seat at his desk, for the first time all day. An employee walked in asking about her lost ID, Ervin stood up with a big smile on his face and said, "let me show you where to go for that." He walked her all the way to our Facilities department, where he made sure she was helped by the staff there. Ervin could have told the employee to talk to Joe or I. He could have just explained where she needed to go, But that is not the type of person Ervin is. Ervin is the type of person, that when he comes back in from helping an employee who is  looking for a lost ID(not part of his job description), he is singing and dancing!"

Charlie, Darryl & Ray- GroupM

"We’ve been short a person this week, another called out and a third had today as a scheduled day off. We literally ran half staffed. But Charlie, Darryl and Ray didn’t let that affect them, they divided up the workload took only a half hour break and got the job done. I bought them lunch and told them to stop and eat…did they? No, they continued to get the work done and only when it was complete did they stop and take a break. These gentlemen are truly an example of what team work is all about. I am extremely proud of them and out client is too."

Cleon & Alex-PHD

“Just a note of praise for Cleon… Besides him always having a smile and a good morning for everyone, he works extremely hard and is willing to help with any project needed at any time. I just wanted you to know he is really magnificent and a wonderful asset.” Way to go Cleon!!"

"Alexa has done an excellent job in providing PHD Executives and other personnel’s within the company, with very timely and useful assistance concerning the procurement process of PHD. She is always quick to respond and very kind and friendly, making for both an informative, and enjoyable conversation. It is a pleasure to work with her, PHD is sure she will continue her exceptional services into the future."

Roger , Lisa & Robert - IMG (NY& Cleveland)
"Roger has really answered the leadership call. He is focused and proactive in assisting with the management of the IMG team. He has done such a great job communicating with the team and organizing out PTO schedule. Great job!"

"Lisa is the IMG Cleveland Informationalist who definitely ensures the team is abreast of the latest IMG company information. Lisa's years of reception experience are instrumental in the guidance she shares with her colleagues. She is truly a great member of the IMG team."

"Robert is the first one in the office and would be the last one to leave if it were allowed😊. Robert continuously takes great pride in his work and always had a bright shining face."

Daniel and Anthony - Sarah Lawrence College
"You are always willing to go above and beyond. The customer asked the team to participate in a short video to send to a student and the team made it happen! She was so glad that we participated in her odd request, that she sent us a Thank You email!!"






Donna – Fross Zelnick
"Donna has been with us for ONE WEEK, and has made an immediate impact since DAY ONE. End users are telling me that she has made a huge difference, I see the pride she takes in her work……….. the perfect example for her other teammates. So glad she’s on board."

Marcos and Lale -United Nations Book Shop

"Marcos has done a fantastic job dealing with the installation of the newly renovated book shop. The new client contact is very impressed with the way the shop operates. The team hit record numbers in sales over the past few months and are on target to exceed annual projections. SOOOOO appreciate the hard work, leadership and dedication shown by Marcos!!!!"

"Lale is always willing to go the extra mile to make sure that the customer is satisfied with the United Nations experience. She is very dependable and always willing to help."

Davidson, Edward, & Andre – Roberts & Holland
"Davidson, Eddie & Andre have provided steady, consistent and quality service to all the end users at R & H. The client absolutely loves them  and could not be happier with the team. This week they are in the process of moving Wills, etc…..from one bank vault to another – showing that FSO is and can be a true partner…….no matter what the task is."


Jannel & Inmaculada-VOYA
"We have had changes here where two people departed the company. Jannel has been working here for a while receiving plenty of training in Office services and at the reception desks. With the departure of Karina who assisted in Office services matters and as an Informationalist, Jannel has done a remarkable job in transitioning over and assuming both Office services duties and reception duties all while assisting in training our new Informationalist"

"I would like to also give a shout out Inmaculada . She has been great in providing coverage as an Informationalist and assisting us with our mailing and reprographics as well assisting me directly in binding materials for our clients."

As you can see from the client feedback, we are company on a mission to fulfill people's dreams. We also have strong client relationships with great potential to discover the art of the possible for mutual benefit.

Industry leading training, incentives, rewards, recognition and a TRUE career path sit at the heart of a successful company culture of hospitality and service that’s made the difference between a workplace people dread and one they brag about.

To employees: I  cannot think but how lucky we all are not just because we all have a job to provide for our families, but because we all have the opportunity to have fantastic careers here at FSO.

The fast-track we are on to growth and prosperity means promotional opportunities, an opportunity to earn more money to take care of your family and expand your knowledge and experience base.

I will work with you to ensure that PERSONAL, PASSIONATE, and PRODUCTIVE culture of FSO is not only maintained but enhanced.

Lets move mountains together so that we continue to be THE BEST ONSITE OUTSOURCING COMPANY IN THE WORLD!

Bottom line? We love what we do and know you will too.

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"It's not our core competency so it’s nice to have someone else who is managing it and knows how to hire and train in that type of role.”

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