Shout-Out Wednesday: Teamwork, Creativity, And Work Ethic

"They have really done a fantastic job managing our concierge experience at headquarters, and have completely changed the employee experience from day one.”

Good Morning Folks,

Hearing feedback about some of the AWESOME ways our motivated, team oriented, passionate people support them is one of the joys of being in my position.

Front of House Solutions

"Kudos to Darryl for jumping right in and assisting during a medical emergency at site. Darryl immediately engaged and assisted until the person was taken to the hospital. We appreciate his patience, time and assistance during this incident."

"Kudos to Kimberly for diligently and promptly helping with an urgent request. Her dedication to the request and efficiency in completing the task is much appreciated. Her hospitality in all that she does brightens the day of those around her."

Legal Solutions

"Last week our office moved to a brand new home. In true company spirit some of our manager rolled up their sleeves and helped in the move. It was definitely an ‘All Hands In’ event."

"Kudos to Anderson for doing a tremendous job in regards to a huge task involving discovery materials. He went above and beyond and even showed some shortcuts for getting the task accomplished quicker. He is also very professional and helpful in all task that are assigned to him."

"Lisa took the initiative last week and assisted the client set up a presentation from an IT perspective. She was able to help in getting the conference call and PowerPoint presentation working. She truly stepped up and exemplified the “All Hands”  philosophy."

"Justine, Michael and Ryan have been praised on the great work they do every day. As a team they work together to ensure great quality service to the client."

Financial Solutions

"Great job to the team for assisting in pulling together an onsite event to celebrate the Super Bowl early. Their efforts and hard work are always appreciated and the event was enjoyed by all."

"He has been super helpful and always readily available to assist with any project necessary. He maintains a great attitude and work ethic on a daily basis.
These attributes are greatly appreciated, especially during times of extreme pressure. It has been a lot easier for me to handle my day to day responsibilities with his assistance, and he plays a huge part in making our days a lot more seamless." 

Education Solutions

"Gloria & Daniel elevated their service during the busiest time for the college when it was short staffed. They sorted, delivered and processed mail and packages seamlessly and without disruption to services to the customer. They worked great together to keep operations running smoothly."

Media Solutions

"A huge thank you to Jennifer, Marc and Alan for all their hard work which resulted in a successful opening of a second floor. Their teamwork, creativity and work ethic has allowed FSO to be successful in the midst of change and increased workload."

"Kudos to Jose for his dedication, hard work and perfect attendance. His consistency has helped FSO deliver high service level and execution on all fronts to the client. We appreciate his efforts and dedication."

Retail Solutions

"Rosie was able to jump right in last week and cover at our luxury brand. She is a quick learner and handled every task expertly. She also assist with a huge project which allowed it to be completed on time. She has a fantastic work ethic and is a wonderful asset to the team. "

Employees Enjoy National Bagel Day

To all of those applauded, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. I am so proud of all of you, and to count you among the FSO family. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

"There is nothing wrong with you that isn't made worse by being unhappy. Make yourself better, by making the best of everything."

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Shout-Out: Going The Extra Mile — "She Is Well Organized, Attentive To Details And Helps Out Whenever Possible"

"We were able to prep, scan, file name, convert data, reassemble documents and transfer to media just 8 business days."

Good Morning Folks,

Today I share compliments I received from a talented group of employees who always jump in and help whenever and with whatever. They truly go the extra mile!

From our AMLAW 200 Clients

Re: Greg – NY

"Thanks to Greg Drouinead for all he does every day especially during those urgent times. He always manages to come through for the client no matter the task and he does so without hesitation."

Re: Jennifer – Records, Newark

"Jennifer has done an excellent job. She is well organized, attentive to details and doesn’t hesitate to help out whenever possible. She is truly an asset to the client and the organization."

From Our Clients In Property Management

Re: Glendaliz

"Glendaliz has made terrific efforts to keep her team and the client happy and engaged through her diligent hard work and her sensitive awareness of how to make her operations successful. She has continually been identified as have major impact for us, our tenants and the employees. She did an awesome decorating her site which shows just how much she cares for her team."

Re: The Park Ave. Team

"We would like to give a great big shout out to the entire team (Ashley, Michael, Ricky, Shanell, Dari & Omar ) for all their hard and strong team work. They great communications with each other has been essential and ensuring that all matters are handled quickly and correctly. We appreciate all they do each and every day."

Re: Carlos – New York City

Carlos went above and beyond to help on an urgent project. He jumped in, took the initiative, made all the necessary arrangements, and even offered to come in on his day offer to make sure everything went smoothly. His professional, and attention to details made the process so easy and quick."

From The World's Largest Professional Services Firm 

Re: Kimberly – Madison Ave.

"Kimberly goes the extra mile. Every morning she walks around the office checking in to see who needs assistance and greets everyone with a pleasant smile and cheerful attitude. She handles every request with urgency and efficiency. She is always ready to jump in and help whenever and with whatever. She is the constant professional in all she does."

Re: Ezra – Madison Ave.

"Ezra goes above and beyond in delivering quality services. HE has often provided assistance on critical matters. He takes initiative and helps out in anything and everything that is needed and asked of him. He checks in several times a day on items he can be of assistance and handles or request efficiently.

From Our Financial Services Clients:

Re: Rene – Wall Street

"Rene is constantly going above and beyond to keep life at here running smoothly. Recently we've hosted a few events for members of the press. Rene sprang into action helping Marketing with all of the logistics. I was especially appreciative of his calm demeanor and positive attitude even when a few things didn't go exactly as planned."

At One Of The Big Four Mobile Communications Companies

Re: Cacharel – Bellevue, WA

"I wanted to take a moment to recognize Cacharel for her hard work and amazing customer service to keep the mailroom running and our customers happy. No matter the situation, Cacharel always has a calm demeanor. She is quick to respond to phone calls and emails no matter the time of day. She has had to tackle numerous challenges here and yet always keeps a positive attitude and a smile on her face."

Re: Zachary – Bellevue, WA

"A big thank you to Zachary for all his outstanding contributions. Throughout the year he has been essential in helping with anything and everything in the mailroom. He is quick to respond to all the needs and does it all with a spirit of service that has not gone unnoticed."

Sharing photos from just two of a multitude of holiday events that took place across the organization. Great times were had by all of our employees. While hundreds of cans of food and warm coats were collected and donated to various organizations to help families especially during this holiday season.

We are always getting kudos like this on our team's amazing work. We could not attain such great success without passionate people doing great things for great clients. It's not a moment in time but a culture that has allowed us to be the company we are today. We truly appreciate everything you do!

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner

Chief Happiness Officer  

.......................................................................

"What we know is a drop. What we don't know is an ocean"
~~ Isaac Newton

.......................................................................

Shout-Out Wednesday: Two Clients Honored As Their City's Best Workplaces

"Kudos to Dianne for helping with a very urgent request and always being available for any project, big or small. Dianne truly goes the extra mile to ensure that we the best service possible."

Good Morning Folks,

You need highly skilled and focused people to oversee crucial back office operations.

That’s where onsite outsourcing comes in. Hundreds of the world's best known brands and firms rely on our specialized skills to improve the service levels of their non-core business functions, take care of their people, and drive down costs. By partnering with FSO, outsourcing has become a resource to empower growth through innovation. 

All of our folks in out in the field and have the power to make an incredible impact and a difference in the wealth and success of others. For example, a client (the largest accounting firm in the world), was recently named Chicago's Best Place to Work. Then, last week, an AMLAW 200 client was named a Top Workplace by the Dallas Morning News. I want to thank our team for supporting this success. As one of the honored executives told me "we can't imagine how we'd run without you." Here's more client feedback on the difference we are making:

From Our AMLAW 200 Clients

Re: Dianne – Boston

"Kudos to Dianne for helping with a very urgent request and always being available for any project, big or small. Dianne truly goes the extra mile to ensure that we the best service possible."

Re: Licinio – Boston

"Licinio goes above and beyond what it  takes to facilitate the needs of the client, and is a very positive influence on the team. Recently, he rolled up his sleeves and helped with a leak. He made sure that the water was turned off and that the supplies in the area were removed to avoid further damage. He quick thinking and actions prevent greater inconvenience."

Re: Rachel – At One Of The Big Four Mobile Communications Companies

"Rachel has been praised multiple times for not only doing what is asked of her but also always looking for additional ways to lend a hand at the site. Her attention to detail is truly appreciated."

From The World's Largest Professional Services Firm 

Re: Office Services – Boston, MA

"The team did an extraordinary job last week during the leadership meeting, IT was truly all hand on deck and the team came together to ensure that everything from early morning catering to late night visitor greetings was done with efficiency."

Re: Michael – New York City

"Michael is patient and very attentive to his responsibilities and duties. He is a values asset to the team."

Re: Ezra – New York City

"Ezra has been a great addition to the team. He checks with the client several times a time to see if they need any assistance. When he is asked to do something it is done almost immediately and always with a smile. He is very pleasant to work with every day."

From One of The World's Largest Advertising Agencies...

Re: Clayton– Security

"Clayton has impressed with his hands on leadership and through communications. We are lucky to have him as part of the family."

Re: Front of House Team

"We want to thank the front of house team for all their hard work every day. They ensure that everything runs smoothly and in a seamless manner. Their energy and positive attitude is felt by all on site."

From Our Clients In Property Management 

Re: Wally– New York City

"Wally continues to support the team whenever he is needed, He is always willing to step in and put the needs of the site first. He has covered shifts at the last minute and has taken on the responsibility of running the site when the lead concierge is out. Wally is a true asset to the company."

Re: George – New Jersey

"A Big thank you to George for assisting in making the HVAC/AC project a success. Everything ran smoothly and the client was very impressed and happy with the outcome."

Re: Janet – Englewood, New Jersey

"Janet has done a great job of stepping up into the role of Lead Concierge and has showcased her leadership skills by taking initiatives. She helps out in all aspects from covering shifts when needed to her excellent customer services skills and even taking ownership of training new hires at the site."

At FSO, we take over all non-revenue generating areas of a business by delivering a five-star, White Glove experience, through a full range of outsourced people, solutions, and technology deployed in front and back offices. 

Isn't there something we could be doing for you?

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

................................................

'Never mistake talking for conversation'

.................................................

Shout-Out: Saluting Our Folks Who Go The Extra Mile

"You were the first ones in office and last to leave, and you did it all with a smile. It is always such a pleasure to work with such a hard working & well organized team."

Good Morning Folks,

As FSO continues its expansion nationally, we remain focused on the people and constantly raising the bar to (re)IMAGINE™ the way to go to business - ensuring we deliver the very best experience to our clients and employees. 

Our clients love what we are doing for them. When they take time to write to me, it is testament to what I've been saying all along: At FSO, our difference is people. They bring a passion for hospitality and service that just can't be faked or duplicated. Here's what we are hearing about our folks:

From The World's Largest Professional Services Firm

Re: Security Team 

"The client sent along their appreciation to the team for assisting with a very difficult and last minute situation. The team is also short staffed but they were able to assist the client in the most efficient and professional manner. The client was very happy with the efficiency and professional that not only this situation was handle but also with the day to day services. Go team!!!!"

Re: Kimberly 

"Kimberly goes above and beyond every day. She checks every day if there is anything additional she can assist with. She ensures that all conference rooms are not only ready for scheduled meeting but that they are also cleared out after meetings. She is also so pleasant and courteous. Her attitude truly makes it a joy to work with her every day."

Re: Melissa & Elaine 

"Melissa and Elaine stepped in recently and assist with the transport of supplies and the set  for a huge meeting at the client site. They were also very attentive to other details that were needed for the meetings. Kudos Ladies!!!!"

FSO Attends OBT Gala

From Our AMLAW 200 Clients

Re: Steve Young – CMR, Frost

Great big thank you to Steve for all his Excel training sessions. His patience and expert knowledge on everything Excel is incredible helpful no matter our responsibilities. He makes the training session entertaining and engaging and that makes the material easier to understand. Thanks Steve.

From One of The World's Largest Accounting Firms

Re: Jason, Renee  & William

Congratulations to the team for a successful kick off at this new client. The team was very helpful and efficient in getting the new office opened and set up. They have been very welcoming to not only staff but visitors as things continue to get settled into at the office. We look forward to many more great things from this brand new team.

At A Large Condominium

Re: Zahir 

The client has repeatedly commended Zahir on his excellent customer service and a model concierge. The client is delighted with his professionalism, and enthusiasm. 

At One Of The Big Four Mobile Communications Companies

Re: Mail Services –  Atlanta, GA

Congratulations to the team who have worked tirelessly for the client. They handle every request with a sense of urgency and are proactive in anticipating the needs of the client. The leadership displayed has also put the client at ease and comfortable that things will be addressed in a timely and efficient manner. Kudos!!!

Re: Christina & Cindy- Chicago, IL

"Kudos to Christina and Cindy for this overall great work at the client site. Christina is always cheerful, professional and willing to help wherever needed. She has been a tremendous help on special projects. Christine goes the extra mile and provides high quality service every day. Great Job Christina!!!!"

To The Office Services Team At A Wall Street Financial Services Giant

"Thanks to the efforts of the Office Services team the client was able to sponsor a very successful event. The outstanding support of the staff was a direct result of the team’s tireless efforts and attention to details. Kudos!!!!"

From Our AMLAW 200 Clients 

RE: Charles – California

Thank you Charles being instrumental during a prospect site tour. His professionalism and knowledge were helpful. Great job!!!

Our Chicago welcomed me during his visit recently. They even got me the perfect gift.

Great people like those featured above today want to be part of FSO as clients and employees because we are passionate and we CARE about what it means to be there for them.

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

.........................................................................................

"Success is how high you bounce after you hit bottom" 
~~ General George Patton

.........................................................................................

Shout-Out Wednesday: Cheers To The Nation's Best Outsourcing Team

"Brandiu’s hard work has not gone unnoticed and her positive attitude as well. She is prompt, never complains and also has a smile on her face."

Good Morning Folks,

One of FSO’s true differentiators is our CARE for our employees. We take pride in offering great job opportunities, career paths, reward programs, benefits, mentorship, and training. We truly appreciate the hard work and dedication of our employees.

Here are what our clients are saying about their FSO staff:

Re: Gloria, Serving a Higher Education Client On Campus

"When Gloria came across someone personal documents which had very sensitive information, made sure to secure the documents and then returned them to their rightful owner. This is truly what FSO is all about and we are very lucky to have her."

From Our AMLAW 200 Clients

Re: Diana Pomales — Boston

"Diana recently was an huge help to our client in helping create a very urgent binder. The request urgent and Diana made sure to make herself available so that the project was completed immediately. Great job Diana!!!"

Re: Records Department — Newark

"The records went up to our Boston office to assist in a large offsite records project. With their quick and efficient work, the project was completely quickly. Great job!!!"

Re: Dallas Team

"Kudos the Dallas team who were treated to a lunch in recognition of all the hard work they do for our client every day. Great job team!!!"

Re: Brandi — Dallas

"Brandiu’s hard work has not gone unnoticed and her positive attitude as well. She is prompt, never complains and also has a smile on her face. She is a great asset in take care of the litigation department. Awesome job!!!!" 

Re: Katherine

"During our recent world-wide presence, Katherine could not have been more professional, helpful and supportive, as we guided colleagues around the office for meetings, lunches, photo shoots, cars, flights, etc. I am happy to say that we survived a very demanding week.

To The Team At A Wall Street Financial Services Giant

"Recently our client gave our FSO team an appreciation breakfast for all the amazing work they have done and continue to do in the Copy Center. The team works as a whole to meet the demands of the client going above and beyond exceeding expectations. Well done!!!"

At One Of The Big Four Mobile Communications Companies

Re: Pernesse — Parisippany

"Pernesse acted quickly when a very large shipment was delivered to the wrong address. She was able to track the phones down quickly and made arrangements to have them transported to the correct address. Kudos to Pernesse for her quick action and efficient work."

Re: Vince — Richardson

"Vince helped at the client site sort through various storage rooms that need to be cleaned out. With his can so attitude the spaces were sorted through and the content repurposed or disposed of properly. Vince offered very insightful suggestions through the process which lead to making the space more functional and usable."

Re: Ashton — Bellevue

"Ashton’s attention to detail, follow through and professionalism has made an incredible impact at the client site. Due to this thoroughness mail gets delivered to the proper people. He is also always willing to stepping in helping in any way he can. He is also very polite and courteous and that makes it a joy to have him at the site. Kudos Ashton!!!"!

Re: Tyler — Bothell

"Kudos to Tyler for helping out in the set up for an event. He had a positive attitude and work effortlessly and efficiently. We are truly grateful to have such a great asset on our team."

From The World's Largest Professional Services Firm

Re: Our Floor Hosts —  Chicago

"The Chicago floor Hosts are doing a tremendous jobs. They cover everything from helping guests, helping with major issues and overall just delivering excellent hospitality at every turn. The office runs much better with them greeting, escorting and assisting all guests that walk through the door. Kudos!!!!!!"

To all the FSO employees: IT IS YOU that makes FSO who we are.  From logging in the package to completing the sweep to standing up and greeting every guest coming to us for assistance with a big hospitable smile, clients can count on us because we can count on you.

THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile.

I look forward to hearing more stories from our clients how our team has made a difference.

Have a GREAT day, and I look forward to seeing all of you soon.


Mitchell D. Weiner
Chief Happiness Officer

..........................................................................................
“Work for a cause, not for applause. 
Live life to express, not to impress. 
Don’t strive to make your presence noticed, just make your absence felt.”  
~~ Unknown
...........................................................................................