Shout-Out Wednesday: "You Are The Sunshine At Our Office!"

"Thank you, Sharifa, for greeting us with a smile every time when we walk in!"

Good Morning Folks,

In a time of rapid business change and disruption, FSO has been able to make a positive and powerful impact on our client's bottom line. Every day our hospitable teams help clients improve service, reduce cost and take better care of the people who help make it possible. 

Today, I'd like to share compliments I received on every member of our team at a financial services leader. This global brand specializes in banking; capital markets; insurance; wealth and investment management; finance, risk & compliance; and technology— across North America, Europe, Asia Pacific and Africa:

Jonathan 

"From my daily interaction with the team from event planning, building logistics, and client accommodation, you’ve always shown that you’re a great leader. You drive your team forward and give endlessly. You’re resourceful and at the same time very patient – you always make time for people – regardless of position or title. You can tell that your team genuinely looks up to and respects your leadership. I can’t imagine how we could run without you."

Jose

"Your care for us allows us to function at the work force. You always notice everyone’s separate need and make sure that those needs are addressed. This is very rare in a company where a person is just a part of an organization. You’re a proactive team member. We are lucky to have you on our team."

Kelly

"You are our face. The whole company enjoys talking to you. Your amicability, friendliness, and helpfulness always go beyond what anyone is expected of you. You’re thoughtful, which is a lot to ask in your position where everyone looks for your help, constantly! You always face every request with a smile and deliver without fail. What a rockstar!"

Julio

"You’re the sunshine at our office! Every encounter with you makes people more cheerful and return to their seat ready/happy to work. Understanding is a huge part that makes our work successful in the field of consulting. Even though the Facilities Team is not working as consultants here, you possess the same degree of understanding that consultants require to succeed at client site. You remember people’s detailed needs and provide without people asking for it."

Jameel

"Even though you’re the newest addition to our Facilities Team, you’re such a fast learner that Jonathan was able to offload many responsibilities to you. Attention to details is a key skill to have. We notice your contribution as an integral part of our day-to-day life. You put in the time to polish every kitchenware is beyond everyone’s ask. Thank you"

Andrew 

"You’re the “running man. Due to high demand and endless tasks in store for you, you’re always buzzing, running, everywhere to make yourself available to cater all of ours needs. Thank you so much for all the efforts and work you devote to making our company a great one."

"Johanna has provided a delightful presence to the client every day as an Informationalist. Johanna has a “can do” attitude where she goes the extra mile for our clients. She personifies the “Owning It” mindset FSG thrives on and we are truly thankful to have her as a part of our family!"

To all the FSO employees that our clients took note to brag about, THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. 

IT IS YOU that makes FSO who we are. Keep up the the EXCELLENT work!

Mitchell D. Weiner

Chief Happiness Officer  

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"If you are not afraid to face the music, you may someday lead the band"

~~Spuk Tiding

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TED Tuesday— Clay Shirky: Institutions vs. Collaboration

“Amazing video - 20 min accelerating your creativity, and understanding the world.“

Good Morning Folks,

If you're a massive TED fan like me, you've probably watched a whole lot of the compelling talks by now. But when it comes to consuming all the insights TED has to offer, even the most dedicated enthusiasts can't hold a candle to Chris Anderson.

As the curator of TED, he's had a front row seat for nearly every presentation or performance that's graced the event's stage. Which is what makes his answer to a recent Quora member who asked "What  is the top TED talk that you took away the most learnings from?"

This all time TED classic was his #1 choice.

In this prescient 2005 talk, Clay Shirky shows how closed groups and companies will give way to looser networks where small contributors have big roles and fluid cooperation replaces rigid planning. Shirky is an adjunct professor in New York Universityʼs graduate Interactive Telecommunications Program, where he teaches a course named “Social Weather.” Heʼs the author of several books. This spring at the TED headquarters in New York, he gave an impassioned talk against SOPA/PIPA that saw 1 million views in 48 hours. He's become a consistently prescient voice on networks, social software, and technology's effects on society.

Clay Shirky argues that the history of the modern world could be rendered as the history of ways of arguing, where changes in media change what sort of arguments are possible — with deep social and political implications. Have a look:


Growing a network is always good, because multiplies the brain power on any topic--being in the network helps you get the questions out to the experts and from there, the answers and ideas just begin to flow.

Watching these TED videos seems to build my creativity... Even though most of the videos have nothing to do with what we do. Incredible.

Have a GREAT Day! 

 Mitch

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"The best way to sell yourself to others is first to sell the others to yourself."

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Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE.  

About FSO Onsite Outsourcing
Recognized on the Inc. 5000 list of the nation's fastest growing companies for the fourth consecutive year, and lead by industry pioneer, Mitch Weiner, FSO's growth and success can be attributed to making a positive and powerful impact on their clients' bottom lines, as well as their employees' careers and lives.

A Heartfelt Wednesday Shout Out To Our Incredible Team

"She has a very upbeat, can do personality and certainly provided the support that our Chairman needed while visiting the office for meetings."

Greetings Folks,

Here are some of the AWESOME things our clients are saying about our motivated, team oriented, passionate people:

George- NYC HQ Of The World's Preeminent Daily Newspaper

"George is a very conscientious employee that provides friendly service with a smile to our clients. He goes about his daily routine in a gleeful manner that really radiates with the team. George is a hard worker and he pays attention to detail."

Michelle & Terrence  - Mobile Communications Leader, Washington

"Michelle has been great with making sure that we always have paper for our printer/copier, in addition to other random things she has done for us. Terrence has been great with bringing us our mail and supplies, among other things. Thank you for making my job easier."

Legal Team, New York

"Thank you all the amazing staff (Dawn, Denise, Pamela, and the Mail Room Team in particular) who make this place run smoothly, and our jobs easier, on a daily basis!"

Diana, Clem, and Tim, AMLAW 200 Firm, Boston

"Once again Diana, Clem, and Tim have gone above and beyond!!  Printed lengthy docs and made 9 large black binders for our clients!  Thank you so much – you are the best!"

Michael- Law Firm

Michael recently picked up 5 banker boxes from a partner containing binders and documents.  Most of these documents had no client matter assigned to them so it would be almost impossible for us to retrieve them if they were to be sent to storage.  So in a very persistent and professional manner, he actually stopped down to the partners office and received the required information and authorization.  This is just another example of Michael and the entire records department going the extra mile for the clients."

Daniel, Jorge & Gloria - Serving on Campus

"Hiring the right people is hard, but mailroom staff is an amazing team. They are kind, helpful, and customer focused. It’s great to have them working in our campus. Keep up the good work!"

Kimberly, Vanessa, Sharaya, Jasmine and the 23rd Floor Team & Jovany -Global Consulting Leader on Madison Avenue

"Kimberly helped the group out of a pickle a week and a half ago. They had new hires starting the next day and their desks did not have chairs or phones.  With a single conversation, Kimberly was not only able to get them the chairs they needed for the flood of new hires but she also ensured that they had working phones at all of their desks. She made their onboarding process seamless and positive!"

"We received unsolicited feedback from staff & others on the 11th floor. They think Vanessa is so friendly & helpful. She has a pleasant attitude, willing spirit to help out and a nice demeanor!"

"We had a recently retired Chairman's Office partner reach out about how great of an opportunity it was to interact with Sharaya.  Sharaya was helpful in providing him with an appropriate office in which to work, and volunteered on a number of occasions to provide support such as assisting him in connecting to the Firm's Wi-Fi network, etc.  She has a very upbeat, can do personality and certainly provided the support that he needed while visiting the office for meetings."

Jasmine and our team on the 23rd floor are doing an exceptional job taking care of the Tax Catalyst Direct Admit candidates. They are going above and beyond to inform me as well as trying to find a quick solution in case something goes wrong.

"Jovany has been of great help to the team in finding a last minute conference rooms. His help is greatly appreciated by his team as this had made it easier for them to have their team meetings for the rest of the day and get some client work done."

Rossi & Our Chicago "Big 8" Team at Crain's Best Place to Work

"Rossi is truly the standard when it comes to White Glove Concierge Services. He always goes above and beyond and truly embraces our company culture, thank you for all you do!"

"I wanted to take a minute to thank you and the outstanding FSO team for the contribution you have all made in helping us become one of Crain's "Best places to work in Chicago." Your team has really made a difference from the great greeting we receive from Christine on arrival at the top of the escalator to making everyone feel at home on the second floor. The impression that we have made on all of our visitors from the Mayor to our Senior Leadership has been fantastic."

We are always getting kudos from clients like this on our team's amazing work. We could not attain such great success without passionate people doing great things for great clients. It's not a moment in time but a culture that has allowed us to be the company we are today.  We truly appreciate everything you do!

Have a GREAT day as I look forward to seeing all of you soon.

Mitch


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"The privilege of a lifetime is to become who you truly are."
 ~ Carl Jung
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TED Tuesday— Nancy Etcoff: Happiness and its surprises

"We are wired to pursue happiness, not only to enjoy it, but to want more and more of it."

Good Morning Folks,

At FSO we are constantly learning new things and inspired to want to be better at everything we do. That's why every Tuesday I present some of the best and most popular TED talks on the planet.

Today, cognitive researcher Nancy Etcoff looks at happiness — the ways we try to achieve and increase it, the way it's untethered to our real circumstances, and its surprising effect on our bodies. This Harvard psychologist argues that we ogle such features because they radiate the health and fertility our species needs to survive. Have a look:


In her book Survival of the Prettiest, Nancy Etcoff refutes the social origins of beauty, in favor of far more prosaic and evolutionary explanations. Looking for a partner with clear skin? You're actually checking for parasites. And let's just say there's a reason high heels are always in fashion.

Her recent research into the question of happiness exposes results that not only are surprising but reinforce things we should've known all along: like the fact that having flowers in the house really does make us happier. As the instructor of "The Science of Happiness" at Harvard Medical School and the director of the Program in Aesthetics and Well Being at Massachusetts General Hospital, Nancy Etcoff is uniquely qualified to solve the mysteries of contentment.

Have a GREAT Day! 

 Mitch

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"Begin by always expecting good things to happen.”

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Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE.  

About FSO Onsite Outsourcing
Recognized on the Inc. 5000 list of the nation's fastest growing companies for the fourth consecutive year, and lead by industry pioneer, Mitch Weiner, FSO's growth and success can be attributed to making a positive and powerful impact on their clients' bottom lines, as well as their employees' careers and lives.

Shout Out Wednesday: Meet True Team Spirit— "All Hands In"

"Jimmy and Stephan are WONDERFUL. They are so quick in their turn around and enthusiastic. They go above and beyond!! We really appreciate all your hard work and the effort you put into taking care of everyone!"

Good Morning Folks,

Nothing brightens my day more than a client singing an employee's praise.

FSO (re)IMAGINES onsite outsourcing solutions through exceptional people, unbiased technology solutions, and White Glove hospitality experiences.

Every FSO employee is committed to a higher level of service through: 

• Professionalism
• Discretion
• An attention to detail
• Exceeding expectations

Hear directly from clients how our well-trained staff is creating a warm and highly inspirational experience for our client's valued employees and guests:

Aika- AMLAW 200 Firm, Boston

"Aika is truly awesome! She is such a great addition to the FSO Team. She is so helpful and does a great job at reception. She also has such a great smile and a warm and friendly way that makes everyone feel welcomed. Aika is always ready and willing to help with whatever needs to be done and always with a smile!!"

Iza and Carmen, New York, Property Management


"Iza and Carmen are the definition of reliable. They boast near perfect attendance, always schedule their time off, and provide excellent service to our clients.  Their Property Managers rave about their work and they are loved by everyone in the building."

Jackie, Daniel, Top-Ranked Advertising Agency, New York

"Daniel did an exceptional job mentoring and training our newest hire. He has shown great leadership skills, is not afraid to work hard, and help his fellow teammates. We really appreciate all he does for us on a daily basis. Keep up the great work Daniel!"

"Jackie has been a huge help the past few days. We are really impressed with her ability to step up and take the lead. Jackie is a great example for her teammates to follow. Keep up the great work Jackie!"

Our Chicago "Big 8" Team at Crain's Best Place to Work


"You guys have definitely gone over and above your duties and we appreciate all your hard work, dedication to excellence, and diligence. We are completely grateful and happy that we have such a reliable resource in our office."

Bebe- AMLAW 200 Firm, Newark

"Kudos go to Bebe for catching an error on the part of an attorney. One of the exhibits looked unprofessional and Bebe caught it, brought it to our attention and fixed the problem. This document was going out to the Court!  She really went above and beyond and I just wanted to let you both know that.  GOOD JOB BEBE!  THANK YOU SO MUCH!" 

Woodly, New York City Financial Services


"In high-pressure environment supporting trades in 41 equity markets for asset management firms who collectively manage US$12.5 trillion, Woodly is on fire!! What a great you’re doing. Thank you for your hard work and dedication!"

With a twinkle in their eye, a skip in their step and  fire in their belly, our approachable and professional guest service focused teams are brand ambassadors delivering perfect service. 

From back office support to reception, FSO is a go-to group, totally invested in going "above and beyond" to provide the most enjoyable experience with the finest personal service.

Call me PERSONALLY on (212) 204-1193, if we can help you at any time, in any way.

THANKS to all of our employees for all of your support and hard work…WE really appreciate it!  

Have a GREAT day,

Mitch

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"You must expect great things of yourself before you can do them.“ 

—Michael Jordan

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TED Tuesday- Judson Brewer: A simple way to break a bad habit

Can we break bad habits by being more curious about them? Psychiatrist Judson Brewer studies the relationship between mindfulness and addiction — from smoking to overeating to all those other things we do even though we know they're bad for us. 


Learn more about the mechanism of habit development and discover a simple but profound tactic that might help you beat your next urge to smoke, snack or check a text while driving. 


Have a GREAT Day! 

 Mitch

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"Leaders can let you fail and yet not let you be a failure."

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Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE.  

About FSO Onsite Outsourcing
Recognized on the Inc. 5000 list of the nation's fastest growing companies for the fourth consecutive year, and lead by industry pioneer, Mitch Weiner, FSO's growth and success can be attributed to making a positive and powerful impact on their clients' bottom lines, as well as their employees' careers and lives.

FSO: Cooking Up Esprit De Corps

"What a great event! I really had fun and bonded with everyone. Thank you to the owners Mitch, Steve and Jim. This is going to be hard to top off. Thank you to the staff who put this event together."

At FSG we have a big appetite for being known as the best place to work and spare no expense or effort into making work a fun, enjoyable experience.

As a case in point, consider our owner's "Circle of Excellence." Last night, our best and brightest employees came together to reward achievement, to promote honest and open relationships and communication, and to give participants a great way to eat, drink and bond as members of this distinguished fraternity.

Each employee had to prepare their own unique ingredient that became part of a three-course dinner. After the meal was prepared, we dined together as a family. Everyone had an awesome time! All evening and all this morning that’s all we heard we are so thrilled with the party’s succes.

We believe spirit elevates people and inspires them to make real and lasting improvements to their performance at work and at home. It builds esprit de corps by challenging employees to work together, have fun, communicate freely and encourage each other to achieve a common goal.

The results are evident in the smiles of participants.

As one employee reported: "It was a great time when we can all get together to cook, eat, drink and laugh. Thanks to our owners and leadership for making FSG the place to be!! I look forward to the next one! "

We''ve built a dedicated team of full-time associates by providing training, guidance and supervision to help them exceed our expectations of excellence in service to our clients. By offering our associates career opportunities and advancement, we reap the rewards of their commitment and PRIDE in doing what they do each day.

That is why company leadership is committed to continually motivating our employees, providing them the tools they need to succeed and support helping both our customers and our associates in fulfilling their dreams and ambitions.

Have a GREAT day!

Mitchell D. Weiner
Chief Happiness Officer

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“The happiest people don't have the best of everything. 

They make the most of everything."
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