"The entire FSO Onsite Outsourcing Family is committed exceeding our client’s expectations every day in every way. From our Founder & Chief Happiness Officer, Mitch Weiner, through our 1,700 onsite employees across the country, our focus is on delivering significant, positive change in employee attitude and service."
Good Morning Folks,
Last week amidst the horns, sirens, singing and construction outside our headquarters just off Times Square, there was the happiest sound of them all- The FSO Bell. Like many organizations we ring a bell to celebrate on-boarding a new client, launching a new service, announcing a promotion or to honor the best of our best.
Last week we installed a new bell, a big bell and inaugurated it by ringing it loud and proud in honor of three competitive displacements including one that gives us entree to a unique niche within the Pharmaceutical sector. For this account we put their business under a microscope to explore all the angles from from a fresh perspective. In the process we uncovered new ways to improve services that hadn't been considered before. We identified costs savings and showed them how to streamline services.
Selling an account is just the beginning. Then the rubber hits the road as we put promise to practice. One of the biggest errors we can make in the delivery of Hospitality services is to assume that what we are doing is meeting the expectations of our clients. We never assume because we know what's happened when our competitors have: We eat their lunch!
Last week amidst the horns, sirens, singing and construction outside our headquarters just off Times Square, there was the happiest sound of them all- The FSO Bell. Like many organizations we ring a bell to celebrate on-boarding a new client, launching a new service, announcing a promotion or to honor the best of our best.
Last week we installed a new bell, a big bell and inaugurated it by ringing it loud and proud in honor of three competitive displacements including one that gives us entree to a unique niche within the Pharmaceutical sector. For this account we put their business under a microscope to explore all the angles from from a fresh perspective. In the process we uncovered new ways to improve services that hadn't been considered before. We identified costs savings and showed them how to streamline services.
Selling an account is just the beginning. Then the rubber hits the road as we put promise to practice. One of the biggest errors we can make in the delivery of Hospitality services is to assume that what we are doing is meeting the expectations of our clients. We never assume because we know what's happened when our competitors have: We eat their lunch!
Living in New York City in the 1980’s when Ed Koch was the Mayor, he had a very simple formula to find out if he was meeting expectations. He would simply ask the people, “How Am I Doing?” It is the simplest question and easiest format to solicit feedback.
The most important thing is taking the feedback we receive and turning it into positive actions. No matter what position we hold within FSO, we have the responsibility to ask the question “How Are We Doing?”
The passion, the hard work, the >>skip >>step and >>fire, and the overall communications resulting from this never-ending pursuit of excellence have been well-received.
Prospects we take on site tours leave VERY impressed and I am super proud!! They are BLOWN AWAY actually. Because...
We Look At Your Business From a Fresh Perspective:
We Allow our People to Fly:
More importantly, listen to what customers are saying:
We Look At Your Business From a Fresh Perspective:
- Go beyond the ordinary
- It is a ongoing process, we never stop looking for ways to make your business better
- Our Goal: Happy Clients who see a significant, positive change in employees and services
We Allow our People to Fly:
- Extensive Career Opportunities
- Best in the Industry Training Program
- Every Employee has a Career Path
More importantly, listen to what customers are saying:
"The level of energy they emit is contagious."
"FSO can pull high-quality people out of a hat where and when needed"
"They have done well by us. People show up and work gets done. The front desk changed to outsourced model and is very successful."
"Since it's not our core competency so it’s nice to have someone else who is managing it and know show to hire and train in that type of role.”
"I get more attention that with the previous vendor. Partners are happier with saving money and they like the FSO people better”
“I couldn’t be happier with my decision and when I walk in the door and present this building to my customers.”
"Our staff is more responsive, trained better and deliver higher level of customer service.
It's such an honor to work with each member of our FSO team, and having these individuals representing us in the field.
The is what differentiates us from our competition and why our great clients made that change from their current service provider to FSO. It's what we do everyday that makes us special and the obvious choice.
Needless to say I am so pumped up for all of you and the great company we are building. We have the greatest people on earth who love what they do across FSO.
Lets rock the world and ring more bells together.
Recognized on the Inc. 5000 list of the nation's fastest growing companies for the third consecutive year, FSO's growth and success can be attributed to making a positive and powerful impact on their clients' bottom lines, as well as their employees' careers and lives. Learn more about what differentiates FSO here.
Be happy and… Love Life!
Mitchell D. Weiner
Chief Happiness Officer
Recognized on the Inc. 5000 list of the nation's fastest growing companies for the third consecutive year, FSO's growth and success can be attributed to making a positive and powerful impact on their clients' bottom lines, as well as their employees' careers and lives. Learn more about what differentiates FSO here.
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