It's Easy To Get Hooked On FSO Hospitality

"FSO is nearing its five year anniversary and we have lots to be proud of. But we have only just begun. We have one goal. To be the best on site outsourcing company this industry has ever seen."

Good Morning Folks,


Our wonderful team at FSO truly embodies what it is to be hospitable, and I believe hospitality is where most outsourcing relationships lose steam. It's the advantage that's enabled FSO to best competitors whose incumbent client relationships go back for decades.

What is hospitality?  How do you make employees in the field more hospitable? How do you make the client feel the hospitality that separates FSO from all of its competitors?

Just like you have introverts and extroverts in life, hospitality starts for having an eye for personality as well as skill. It’s that twinkle in the eye, that skip in the step, that fire in the belly that makes our people different from any of our competitors’ from day one.

And for those who have been with me for years, I have always made this very simple. You can't teach people the DNA. But you can teach them the business. Right? But it has to come from within, within you to have that positive attitude and energy that allows anything to be overcome. It's about quality performance, personal service and a do-anything-for-the-customer commitment 

Many of our associates join us after eating, sleeping, and breathing hospitality for prior years in positions of service. We have even plucked customer service and hospitality folks from the front desks of several well-known New York City hotels and finest private clubs.

The First Impression Makers

Your front of house is the storefront for your organization. Our team brings your brand values to life and make visitors feel warmly welcomed. We deliver high-quality visitor experiences that perfectly reflect your values.

The folks we place in concierge, security or front desk reception positions (that we call informationalists because they are also cross-trained, multi-tasking utility players), looks to make a great First Impression and FSO's Concierge Associates are all about that first smile, service and information delivered as an ambassador for the organization. FSO ensures our customer service oriented staff perform at 5-star levels to make that front desk experience a truly warm and memorable experience.

Says one of our top concierges' serving at one of the nation's largest public relation firms, "I learned a great deal from being on the front lines of customer issues throughout my prior positions. For one, I learned that a smile goes a long way! A smile can totally change the way somebody approaches you and how they interact with you. Secondly, maintain eye contact and use the customer’s name. By using the guest’s name you are showing them that they are important and it helps to build upon the relationship. The final lesson I have brought with me to FSO is providing the unexpected. In Hotels, we often provide guests with a complimentary upgrade or sending an amenity up to a guest’s room after you find out it is their birthday or anniversary or another special event. These small actions can enhance relationships and make the guest coming back for years."

Using client’s and guest names when they approach us, making eye contact, always smiling, and going above and beyond to surprise a client or guest by doing something unexpected is what we are there to do! When incumbents aren't doing any of the above, then they aren’t being seen as delivering a superior experience, can’t be making an impact at all and worse, are opening up the door for competitors like us to eat their lunch.

You Can't Deliver 5-Star Hospitality, Without Passion

What we do is core to us and non-core to our clients so we do it better. Passion is a great gift, and we have a lot of gifted people taking care of our clients and always doing more to assist, which is what hospitality is all about. Most importantly our galactic growth continues to fuel the creation of new jobs and provides advancement opportunities for roles that traditionally had been glass ceilings.

Industry leading training, incentives, rewards, recognition and a TRUE career path sit at the heart of a successful company culture of hospitality and service that’s made the difference between a workplace people dread and one they brag about.

Penultimate Hospitality Takes Leadership

I read a very interesting article recently on Leadership and the premise was "Leadership is Simple." Great leaders are simply great guides on other people's journeys. So, what will make YOU a great guide (leader)? 

• You know and live the culture 
• You prepare and you keep your skills sharp
• You listen and work with the team 
• You support them, keep them moving and on track, and remove obstacles 
• You allow the team, through their own skill and will, to reach success safely. 

In closing, tell someone today that they’re awesome. This is how you have a Super Life. Spread positivity. Our employees are unbelievable. As long as they have so much hustle in their hearts, and have no room to criticize, hate or challenge I’m on their side. 

FSO is nearing its five year anniversary and we have lots to be proud of. But we have only just begun. We have one goal. To be the best on site outsourcing company this industry has ever seen.  

We are healthy. We are strong. We are family. And we are all in this together. 

Have a great day and thanks for supporting our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"Nothing is impossible, the word it self says I’m possible"

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Learn more about what DIFFERENTIATES FSO here