Wednesday, April 26, 2017

Shout-Out Wednesday: "Everyone Raves About His Positive Energy And The Quality Of His Service."

"He does a great job in all that is asked of him. He is always willing to help."

Good Morning Folks,

Here are this week's Shout-Outs. This is exactly the kind of partnership our clients look for with our employees. Great job all!

Christopher — Luxury Retail
“I wanted to let you know Chris went above and beyond today helping find a package that UPS didn’t deliver due to an address issue and wouldn’t have made it here unless someone intercepted. He went down to the street and found the driver and rescued the package!” 

From Our Wall Street / Financial Services Clients

Sasha Russell — Banking
"Sasha has been a breath of fresh air. She has gone out of her way to be helpful.  We had to send out replacement tokens via UPS to over 200 eBanking customers in less than two months. Some of the deliveries were troublesome and she took the patience and time to talk to UPS for me and even request an investigation for problem deliveries. She even suggested a way to send out the tokens in the future to ensure that they would not be damaged during shipping.”

Shaklee  Insurance & Investment
"Shanelle has a positive attitude and a great smile. She is helpful in all that is asked of her and makes things much easier."

At One Of The Largest And Most Influential Architecture, Interior Design, Engineering, And Urban Planning Firms In The World.

Mercedes & Team — New York 
"Kudos to Mercedes and the team for always providing excellent service and continuing to WOW them each and every day. Your hard work and efforts are very much appreciated."

Christopher — D.C. Area
“I just wanted to let you know that Chris has done a great job the past two days while Jamie has been out. We had a crazy day with a lot of catering orders today. I was really impressed with how he took the time to prioritize the day and his attention to detail. He may be the best kitchen floater I've worked with."

At The Headquarters Of One Of The World's Largest Advertising Agencies
(15,000 people in 289 agencies across 81 countries)

 — New York
"Raven has done an outstanding job on numerous tasks. Raven has taken ownership  working on different projects with short notice and staying late to ensure that the tasks were completed. Because of this, the agency has been able to focus on the new company implementation."

Lissette — SVP, Client Relations
"Congratulations to Lissette for providing great services and encouraging her team to excel each and every day. The firm is extremely happy with all her efforts and the work of her team."

Ryan  — Dallas
"Ryan done a great job at growing and managing the team under his leadership. All his extra efforts go a long way in providing excellent service."

DeCorrey — Dallas
DeCorrey is one of our seasoned employees. He is very well versed in his position and responsibilities and impresses time again. He always completes tasks with having to be asked and does so with an amazing attitude and a smile on his face. He is first to assist others in need and has done a great job mentoring some of our newer staff. We know we can count on him to help train new employees the right way and pass on his understating of what it takes to be successful. His determination and kind demeanor is contagious throughout the whole firm."

From The World's Largest Professional Services Firms 

Ezra — New York
"We receive weekly praises on Ezra. He is always extremely courteous, friendly and approachable. He strives to provide the highest level of services every day. Every raves about his positive energy and the quality of his service."

Maria — Los Angeles
"Maria goes above and beyond every day in all that is asked. We are beyond thrilled that Maria is part of the team."

Cristalle — Turnaround & Restructuring
"Cristalle jumped into a high pressure, high standards operation and has done a great job increasing the standards and level of service in a very short period of time.Her reliability, creativity, and excellent service has gotten the attention of not only the end users, but the Senior Partners. As a result of these stellar results she earned a promotion to Lead Associate in only a few short months."

Faiza — New York
"Faiza has been a great addition to the team. She is timely, accessible, friendly and gracious. She is always willing to help and takes her time with the task at hand  to ensure they are completed to perfection."

Nikeisha — New York
"Kudos to Nikeisha for stopping at nothing to find an open space for a team meeting. Once she found a space she was able to secure the room and make all the needed arrangements for the team’s meeting."

From The NYC HQ Of The World's Preeminent Daily Newspaper

Lesleyann — New York
"Thank you for Lesleyann for all her hard work in covering for a co-worker that was out on leave. Lesleyann not only fulfilled her daily tasks but also mastered new skills to be able to cover for her teammate."

Mildred — New York
"Mildred was out on leave and was missed dearly by her team. We are all very happy to have her back."

At One Of The Big Four Mobile Communications Companies

Miguel — Frisco
"Miguel foes above and beyond every day to assist, getting every tasks completed efficiently and with a smile on his face. Everyone comments on how great of a job Miguel does and what an amazing team player he is."

Markiel — Bellevue
"Markiel exemplified his keen sense of awareness last week. He noticed two people that had gained access to the client site but were not being escorted. He immediately jumped in and assist by escorting them back to reception and making sure that the appropriate people were contacted. He provided customer service to the visitors and also made sure to take actions in line with policy and procedure at the client site.

Dexter — Bellevue
Kudos to Dexter for being a good sport and joining the fun. He showed off the onesie and even added some bunny ears. Great job Dexter!!!!

 From Our Clients In Property Management

Sonya Perez – Liberty Terrace
Kudos to Sonya for working as a great secondary lead and assisting with training of new hires. She is also on time for her scheduled shift which helps make sure everything rubs smooth and continued great services.

A couple of weeks ago HQ celebrated National Grilled Cheese. We gave our HQ staff the opportunity to make their own grilled cheese sandwiches. The event was exceptional cheesy and enjoyed by all. Thank you to Office Services for as always putting this all together.

Finally, congratulations to Jonathan (pictured below) and Zachary on being our first Future Leadership Program graduates of 2017. We appreciate all their hard work and commitment and we are very proud of them.

To all of those applauded, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. I am so proud of all of you, and to count you among the FSO family. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner
Chief Happiness Officer  

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Gratitude — "What a precious gift it is, feeling grateful. Small acts of kindness, thoughtfulness, words or deeds... they contribute to health and happiness."  
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Tuesday, April 25, 2017

TED Tuesday: Why Rejection Hurts So Much And What To Do About It

"We need to remind ourselves that we’re appreciated and loved so we can feel more connected and grounded."

Good Morning Folks,

We'll go to the doctor when we feel flu-ish or a nagging pain. So why don’t we see a health professional when we feel emotional pain: guilt, loss, loneliness? Too many of us deal with common psychological-health issues on our own, says Guy Winch. But we don’t have to. He makes a compelling case to practice emotional hygiene — taking care of our emotions, our minds, with the same diligence we take care of our bodies.

Psychologist Guy Winch shares some practical tips for soothing the sting of rejection in his TED Talk: "Why we all need to practice emotional first aid."

Rejections are the most common emotional wound we sustain in daily life. Our risk of rejection used to be limited by the size of our immediate social circle or dating pools. Today, thanks to electronic communications, social media platforms and dating apps, each of us is connected to thousands of people, any of whom might ignore our posts, chats, texts, or dating profiles, and leave us feeling rejected as a result.

In addition to these kinds of minor rejections, we are still vulnerable to serious and more devastating rejections as well. When our spouse leaves us, when we get fired from our jobs, snubbed by our friends, or ostracized by our families and communities for our lifestyle choices, the pain we feel can be absolutely paralyzing.

Whether the rejection we experience is large or small, one thing remains constant — it always hurts, and it usually hurts more than we expect it to.

The question is, why? Why are we so bothered by a good friend failing to “like” the family holiday picture we posted on Facebook? Why does it ruin our mood? Why would something so seemingly insignificant make us feel angry at our friend, moody, and bad about ourselves?

Another common mistake we make is to assume a rejection is personal when it’s not. Most rejections, whether romantic, professional, and even social, are due to “fit” and circumstance. Going through an exhaustive search of your own deficiencies in an effort to understand why it didn’t “work out” is not only unnecessarily but misleading.

Unfortunately, the greatest damage rejection causes is usually self-inflicted. Indeed, our natural response to being dumped by a dating partner or getting picked last for a team is not just to lick our wounds but to become intensely self-critical. We call ourselves names, lament our shortcomings, and feel disgusted with ourselves. In other words, just when our self-esteem is hurting most, we go and damage it even further. Doing so is emotionally unhealthy and psychologically self-destructive yet every single one of us has done it at one time or another.

The good news is there are better and healthier ways to respond to rejection, things we can do to curb the unhealthy responses, soothe our emotional pain and rebuild our self-esteem.  Check the talk out:

Rejection is never easy but knowing how to limit the psychological damage it inflicts, and how to rebuild your self-esteem when it happens, will help you recover sooner and move on with confidence when it is time for your next date or social event.

Have a GREAT day,

Mitchell D. Weiner
Chief Happiness Officer  

Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form.TED Tuesdays on highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE

Tuesday, April 18, 2017

TED Tuesday: David Autor— Will automation take away all our jobs?

"Here's a paradox you don't hear much about: despite a century of creating machines to do our work for us, the proportion of adults in the US with a job has consistently gone up for the past 125 years."

Good Morning Folks,

Here's a startling fact: in the 45 years since the introduction of the automated teller machine, those vending machines that dispense cash, the number of human bank tellers employed in the United States has roughly doubled, from about a quarter of a million to a half a million. A quarter of a million in 1970 to about a half a million today, with 100,000 added since the year 2000.

Why hasn't human labor become redundant and our skills obsolete? In this talk about the future of work, economist David Autor addresses the question of why there are still so many jobs and comes up with a surprising, hopeful answer. Says David, "I don't have the guts to take that bet against human ingenuity. Look, I can't tell you what people are going to do for work a hundred years from now. But the future doesn't hinge on my imagination."

Have a look.

Have a GREAT day,

Mitchell D. Weiner
Chief Happiness Officer  

Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form.TED Tuesdays on highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE

Wednesday, April 12, 2017

Shout-Out Wednesday: "Always Going Above And Beyond"

"Great job to Greg for providing top notch white glove service. He stepped in and provided coverage so that service could proceed uninterrupted."

Greetings Folks,

Here's some feedback I received on the folks who serve our clients every day:

From The World's Largest Professional Services Firm 

Faiza – Madison Ave
"Several partners from other offices were on site for a very important client meeting  recently and Faiza made herself available to assist the partners. She helped with technology issues and was able to enlist the help of office services to make adjustments to the meeting room."

Ezra – Madison Ave
"Ezra responds to every request quickly and efficiently. No request is too big or too small. He is always available to help in anything and everything that is asked of him. Every morning he checks in  to see what assistance he can provide to them. He is very enthusiastic, energetic and displays positive behavior. He is able to troubleshoot and solves all work related problems quickly and efficiently."

Michael – Madison Ave
"Kudos to Mike for his fantastic job in his support of the site. He always comes through, promptly responding to all emails and calls. He is efficient, pleasant and diligent and makes it easier for the us to do our jobs."

At One Of The Big Four Mobile Communications Companies

Elaine – Frisco, TX
"Kudos to Elaine for her positive attitude and uplifting spirit. She is a pleasure to work with. Her attention to detail ensures that all requests are efficiently completed."

Dwayne – Atlanta
Kudos to Dwayne for assisting in the set-up of office space. Dwayne was able to answer all of the employees questions and advise on other matters. His attention to detail, passion and dedication make him a true asset."

Musa –  Bellevue
"Kudos to Musa for stepping in and helping an fellow coworker with an urgent matter. Musa jumped right in and assisting until the issue was resolved."

From Our Wall Street / Financial Services Clients

Rene – Financial Technology
"Great job to Rene for successfully executing 4 separate events over the course of 2 days. He went above and beyond in preparation to make sure that every detail was covered."

From Our AMLAW 200 Clients

Jamie – Newark
"Kudos to Jaime for always being in at no later than 8AM and assisting with urgent requests at that time. He is always eager to help and friendly in accomplishing his tasks. With his friendly demeanor he helps with everything and anything. He is truly a team player and exemplifies FSO values."

Jim – MA
"Jim is always helpful and recently he has gone above he usually responsibilities and brought some important things to our attention. He provided excellent customer service which is exactly the partnership we look to have with FSO."

Linda  – TX
"Linda has done a great job on a very important project. She has maintained an amazing attitude and steadily worked through to accomplish the task at hand. The work could be tedious at times but Linda provided the concentration the project was owed. Her efforts have not gone unnoticed."

Shawnette – New York City
"Shawnette tackles every project with enthusiasm and excitement. She is respectful, professional and a joy to have as part of the family."

Lisa  – New Client Relations Director, NJ
"In the short time that Lisa’s done a great job motivating her team and encouraging them to take on more and more leadership within their sites. Her positivity is infectious and she is an amazing new asset."

Ezequiel  –  Chicago
"Ezequiel always going above and beyond to WOW end users each and every day. He handles every request with efficiency and professionalism."

 From Our Clients In Property Management

Carmen – Downtown
"Carmen went above and beyond to get to work during the recent snow storm. She knows she works in a high profile building, so she got up a few hours earlier than normal and made it to work in time to open… Business as Usual.  Her hard work and dedication is greatly appreciated by everyone at the Realty Trust."

From The World's Largest Advertising Companies, NYC

Tory  – NYC
"Tory was a key asset in the successful delivery of a project. HE was attentive to the needs of the client, he confirmed information about the project directly with the client and even coordinated pick up of the deliverables. He made all of it a smooth process."

Our success is all about our clients knowing they can always count on us, we will always be there for them, we care about their success and we would never let them down.

To those applauded today, thank for all that you do! The next time you see any of the folks above, please give them a “Shout Out” – for job well done.

Have a GREAT day,

Love Life!

Mitchell D. Weiner
Chief Happiness Officer 

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"Forgiveness does not change the past, but it does enlarge the future.”
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Tuesday, April 11, 2017

Ted Tuesday: Dr. Dan Gilbert— The Surprising Science of Happiness

"Gilbert's elbow-in-the-ribs social-science humor is actually funny. ... But underneath the goofball brilliance, he has a serious argument to make about why human beings are forever wrongly predicting what will make them happy." 
~~ New York Times Book Review

Good Morning Folks,

I woke up this beautiful morning I wanted to share an inspirational Ted Talk with all of you. When you watch it you may wonder why you hadn't heard of this before, or better yet be surprised that over a million people have already watched it (between YouTube and Ted postings alone). That's the power of Ted.

Dan Gilbert, author of Stumbling on Happiness, challenges the idea that we'll be miserable if we don't get what we want. Our "psychological immune system" lets us feel truly happy even when things don't go as planned.

Gilbert believes that, in our ardent, lifelong pursuit of happiness, most of us have the wrong map. In the same way that optical illusions fool our eyes -- and fool everyone's eyes in the same way -- Gilbert argues that our brains systematically misjudge what will make us happy. And these quirks in our cognition make humans very poor predictors of our own bliss.

The premise of his current research -- that our assumptions about what will make us happy are often wrong -- is supported with clinical research drawn from psychology and neuroscience. But his delivery is what sets him apart. His engaging -- and often hilarious -- style pokes fun at typical human behavior and invokes pop-culture references everyone can relate to. This winning style translates also to Gilbert's writing, which is lucid, approachable and laugh-out-loud funny. The immensely readable Stumbling on Happiness, published in 2006, became a New York Times bestseller and has been translated into 20 languages.

Dr. Gilbert asks us to imagine two different futures ... One, winning the lottery (yes, I like this ... I will buy a plane, and maybe an island suitable for the construction of a landing strip ... and definitely a sail boat, a small one ... I will recreate the Corona ad and learn to enjoy beer or at least ice cold limeade ... ). The other is become paraplegic.  (No thanks.)

He informs us that "Happiness" data has been collected on these two different groups.

"Because the fact is that a year after losing the use of their legs, and a year after winning the lotto, lottery winners and paraplegics are equally happy with their lives."

The lesson I want to leave you with from these talk is that our longings and our worries are both to some degree overblown, because we have within us the capacity to manufacture the very commodity we seek.

What an inspiration Gilbert is to the very core and spirit of FSO's brand. 

We are pumped, super excited and ready to rock.

Love Life,

Mitchell D. Weiner
Chief Happiness Officer  

Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form.TED Tuesdays on highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE

Wednesday, March 29, 2017

Shout-Out Wednesday: "Amazing" Works Here

"She is hard working, efficient and her attention to detail ensures projects are completed correctly."

Greetings Folks,

Our clients love what we are doing for them. 

Here are some of the amazing things I am hearing about our motivated, team-oriented, passionate people. "Amazing" describes all that are mentioned here. I am honored to be in their company.

From Our Wall Street / Financial Services Clients

Christian – Financial Technology
"Kudos to Christian for exemplifying the FSO DNA and doing a great job. His passion to provide the best service is evident in all his does."

Ashlee – International Bank
Kudos to Ashlee Black for braving the elements to make it to the site during the snow storm a couple of weeks ago. Thank you so much Ashlee!"

Cristiane – International Bank
"Kudos to Cristiane for taking full ownership of her new role as Client Relations Manager. She has taken the lead to ensure her team is providing the best possible service. She has also taken the initiative to set expectations of her team for everyday tasks."

From The World's Largest Professional Services Firm 

Ezra  – Madison Avenue
"Kudos to Ezra for always providing prompt and efficient service. He handles every request with a sense of urgency and all with a smile on his face. His quick response is always appreciated."

Marlen – Madison Avenue
"Marlen was a great help in making sure that one of the floors at the client was fully stocked with supplies after an extended period of time. Marlen patiently and carefully went through everything to make sure that the department had all the needed supplies by close of business."

Elaine – Madison Avenue
"Kudos to Elaine for her continued support to our client and her representation of our “All Hands In” philosophy. Recently, she assisted in the planning and execution of an onsite conference. She also assists many of the projects that are in full swing due to tax season. She has offered her assistance time and time again with tasks that have strict deadlines. She is hard working, efficient and her attention to detail ensures projects are completed correctly."

Ezra – Madison Avenue
"Ezra is a great asset to the 35th Floor. He has assisted in booking meetings at three different locations as well as carried out other tasks asked of him. Ezra is approachable and willing to assist in anything and everything that is asked of him. His efficiency and responsiveness make the day of those around him go by so much smoother."

Kimberly – Madison Avenue
"Kimberly does a great job at welcoming all who arrive with a warm smile and high energy. She instantly makes everyone’s day as they arrive on site."

From Our AMLAW 200 Clients

DeCorrey – Dallas
"Kudos to DeCorrey for his great work on a special project. He worked very hard to ensure that the project was completed in a timely and efficient manner. He also ensured that everything was organized for presenting the very next day. His participation and work on this project are appreciated."  

Linda – Dallas
"Way to Go Linda for providing exceptional customer service on a daily basis. Her ability to always go above and beyond, and her attention to detail in all she does is appreciated."

Jennifer – Newark
"Jennifer has been very helpful as the client prepares for a big event. She has been assisting with anything and everything that has been asked of her. Her attention to detail and organization skills have been essential in preparing for the event."

Nadia – Newark
"Kudos to Nadia for her professional, friendly and upbeat attitude. She is a joy to have at the site and they looking forward to seeing her smiling face every day."

 At One Of The Big Four Mobile Communications Companies

Vince – Richardson
"Vince can always be depended upon to handle every request with urgency and efficiency. We are truly grateful to have him part as the team and provide great service."

Marco – Bellevue
"Marco continues to go above and beyond. Recently, without hesitation, he helped with a task when all the rest of the staff had already left for the day. He stepped up and helped out on very short notice. and were thrilled with his assistance."

Thanks fort taking the time to write to me about these gifted employees. The PERSONAL touch AND CARE that our clients complimented us on…this is what sets us apart.

I am always eager to hear more about how we are doing.

Have a GREAT day,

Mitchell D. Weiner
Chief Happiness Officer

 “To find a fault is easy; to do better may be difficult.”

Tuesday, March 28, 2017

TED Tuesday: Tim Urban— Inside the Mind of a Master Procrastinator

"This just might be the funniest TED talk I have ever seen—Wait  Tim Urban goes inside the mind of a master procrastinator." ~~Sheryl Sandberg, COO, Facebook

Good Morning Folks,

The term paper looms. Your computer sits open before you, the cursor blinking on your pristine white screen like a tiny black devil come to taunt you. On the corner of your screen, a notification pops up. Now you have a choice. You can either start writing the paper that’s due next week, or you can watch the latest YouTube video on Poodle-haircuts gone wrong.

If you choose the Poodle, you’re not alone. Tim Urban’s hilariously entertaining TED Talk entitled “Inside the Mind of a Master Procrastinator” has gotten over 10 million views and counting. I agree with Tim - in the modern age, we're all procrastinators. The key to getting rid of it, in my humble opinion, is different for anyone. 

Tim Urban knows that procrastination doesn't make sense, but he's never been able to shake his habit of waiting until the last minute to get things done. In this hilarious and insightful talk, Urban takes us on a journey through YouTube binges, Wikipedia rabbit holes and bouts of staring out the window — and encourages us to think harder about what we're really procrastinating on, before we run out of time.

Tim Urban is a brilliant presenter!!! That is the best ever explanation of importance of setting deadlines! Urban doesn’t believe non-procrastinators exist.  He believes we’re all procrastinating about something. We all have-- excuse the cliche-- a monkey on our backs. And we all need to be aware of it when he (or she) takes the wheel. Have a look:

His ending argument? Life is short. He puts up a visual filled with tiny boxes, one for each week in a 90 year life. It’s not that long. For online high school students, your future begins with what you do today. So, in the words, of Master Procrastinator Tim Urban, be aware of your instant gratification monkey. Be aware of why you’re procrastinating. And embrace your life while you can.

Thinking long and well about that last slide might help out the efforts. Good luck out there, fellow sufferers. Thanks to CMASAS, the top 5 of the 50 Best Online High School Diploma programs, for pointing me to this great presentation. And thanks to all of you for watching.

Have a GREAT day. Love LIFE!

Mitchell D. Weiner
Chief Happiness Officer


"You never know how strong you are, until being strong is the only choice you have."

Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE.  

About the Author:
Welcome to the fastest growing onsite outsourcing company in the nation! Led by Mitch Weiner, co-founder and industry pioneer, FSO is "the" award winning enterprise-wide outsourcing and people solutions firm servicing a multitude of clients across North America.

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