"His lips drink water but his heart drinks wine” ― E.E. Cummings

Tagging along to scout President's Club accommodations in Napa Valley last week with Mrs. Weiner. Stephanie's company, Experience Napa, is renowned as the the most informed and inspired resource for visitors to “the Valley.” With abundant passion and a highly personal touch, Stephanie procures the most carefully considered and uniquely custom-created getaways, each detail in place and extraordinary elements of surprise. Check out ExperienceNapa.com 

Good Morning Folks,

I hope everyone had an awesome weekend and was able to spend a bit of time relaxing and clearing your mind so you are fresh and ready for another awesome week at FSO. 

Can I tell you how great it was to take a long weekend off and spend it in my favorite place Napa Valley? Not to mention the great wines I tasted and sent home.

Napa offers lots to do and has a lot to be proud of. In addition to truly beautiful scenery, this small area of Northern California boasts some of the world’s best wine and food. The combination of excellent soil and weather conditions makes fertile ground for olives, nuts, fruit, and of course wine, including all the French varietals and the region’s prized grape, Cabernet Sauvignon. 

Despite how many times I've been there and how much I thought I knew about Napa, last week I discovered so much great wine, food, natural beauty, and more. 

Few venues not only leave you so rested and relaxed, but also in awe of the friendly hospitable people and their can-do spirit that attends to your every need, makes you feel welcome and special as if you are their only guest. It's because your pleasure is truly their passion. It's the same high standard for service our FSO Rockstars set for ourselves, and you. Rockstars who treat the company as if it were theirs. 

Rockstars who find ways to proactively improve systems, creating positive change even when not yet asked for it. Rockstars who see and create their perfect future, and also bring others along. Rockstars who exude positive energy even in stressful times and share it around, making for a happier office.

The main themes I takeaway from Napa from a business perspective are innovation, making a personal connection, embracing your culture, and learning drives top business performers and company profitability. All through the power of HOSPITALITY!


Culture is so important - and, as a manager, it is critical that we ensure that everyone is on the same page and working towards the same common goal and purpose; truly show that we CARE about our employees and clients!

We spend more than half our lives at work (isn't that a crazy thought!) so why not make it FUN? The Happiest place to Work! 

That in mind, it is hard to believe we are concluding the first four months of the year. And lots of great "stuff" lol has transpired this year. As I worked cross country and now this morning I just cannot stop thinking about all the amazingly opportunity that exists for us out there. I have been and always will be the most positive. Inspiring and motivating support factor our sales engine and all those who support the journey each and every day

So whether Napa, Disney, FSO or your organization… remember YOU can make a difference every single day in every single interaction you a have...you just have to make the decision to do so! 

Love your people. Love your clients. Thank someone for doing a great job or for just being who they are. Catch someone doing something good and tell them you noticed. Give a stranger a smile...it really is the little things that make a world of difference.  

Have an awesome week - I look forward to seeing many of you Thursday evening at our MIT program. 

Love Life!



Mitchell D. Weiner
Chief Happiness Officer

.....................................................................................
“Unity is strength. . . when there is teamwork and collaboration, 

wonderful things can be achieved" ~~Mattie Stepanek

.......................................................................................