Shout Out: High Praise For The Nation's Best Outsourcing Team

"Attitude, trust, respect and character are a big part of what Jeremy brings to the team. Thanks Jeremy for all your dedication and commitment to excellence."

Good Morning Folks,

Building the strongest business means valuing its greatest resource: people. Your business--and your team--will thrive when you align your company's goals with your employees' passions. By investing in your employees and inspiring them on both a personal and professional level, you increase the chances of seeing a better return. 

Here are some of the kudos I am receiving about our incredible teammates:

Christine at Crain's Best Place To Work in Chicago

Ice Cream Social at Crain's Best Place To Work in Chicago

"What better way to cool off on a 95 degree day in Chicago! Another successful function spearheaded by Rossi and the FSO team. Very well received and very successful. Everyone found time to stop by for a chat and a scoop or two. Great Job!"

Danielle at  Crain's Best Place To Work in Chicago

The Team At Chicago Property Management

Buzayehu, Chicago

"We want to express our appreciation for the outstanding job and positive attitude Buzzy brings to each day. We are very lucky to have Buzzy. Keep up the good work!"

Jeremy - Chicago Property Management, Food and Beverage Department (Associate of the Month)

"Excellent job identifying an opportunity and taking advantage of it to deliver excellent service. Jeremy has been a fine addition to the team and a big part of our positive momentum. Attitude, trust, respect and character are a big part of what Jeremy brings to the team. Thanks Jeremy for all your dedication and commitment to excellence. Keep up the great work and please share with your team the experience so they can replicate."

Facilities Team, Wireless Communications Leader, Bellevue, Washington

"Shout outs to the team! We truly appreciate the help from everyone today, in getting the monitors removed and reinstalled...and removed and reinstalled again! It was above and beyond!"

Sasha R, Consulting, New York

"Sasha has been great at covering every floor on Madison during team vacations and emergent issues with the same (or better) level of hospitality of the person who she is covering for. She has always been  “all hands in” and deserving of this recognition."

Nakeisha, Consulting, New York

"Recently Nikeisha had a very difficult reservation to fill as a Partner requested a late meeting for 25 people in the busiest office of all of our hundreds of company locations around the world. Nikeisha methodically and strategically moved meeting around, spoke to others to assist and get the Partner the result he had hoped for.  She was wonderful and was in full communication with the her client the whole time!  Kudos to Nikeisha and her leadership!"

Lucy,  Consulting, New York

"We would like to appreciate Lucy's effort for getting the locker keys issue sorted out.  A quick background, one of our clients had a new locker assigned but the keys weren't available initially, then when they were found they weren't working. As he had to put some stuff rather than carry back and forth she gave him an option to have security team lock unlock which really helped. Throughout the process she explained to him the status. She verified the keys issue and stayed on top with the concerned team to get this fixed. Thank you for owning this Lucy!"

Stephon, NYC HQ Of The World's Preeminent Daily Newspaper
"We had to set up a lunch for a huge meeting & Stephon saw that they needed help and came right over and started putting out the food, taking the cartons out the room, etc. He was such a big help. They couldn't have gotten this meeting set up in time without him. Stephon is professional, courteous and helpful on a daily basis. Thank you for all you do!"


Jackie, World's Largest Advertising Company, NYC
"She consistently goes above and beyond every day. We are very grateful to have Jackie as part of our team.  Keep working Hard Jackie. Your effort does not go unnoticed!!"

Patricia - AMLAW 200 Firm, Boston

"Patricia leads by example and it shows all the time. It is amazing for employees to call you with a situation and you always say “Not a problem”  You have a way with words that is so kind and very helpful. No matter what is going on, we know help is on the way and we truly appreciate all the help that you give us. Thank you Pat and all your FSO team, great job!!"

Avery - AMLAW 200 Firm, Dallas

"I  was visiting with one our wonderful Corporate attorneys this morning and complimenting her on an accent lamp that is very special and has more mechanical operations than just giving off light.  During this conversation and my paying attention to the 1”x2” post it note stuck to it, she said that it was a do not touch message for housekeeping because when they dust it the shade doesn’t get place back on it properly. Well, guess who the person that was mentioned to be the only one to be able to get the shad back on, was?  Avery. Congratulations, Avery we are proud of you for doing something that no one probably knew you were doing."

The Team At A Large, Wall Street Trader

"We have never had a more dedicated and committed team that likes each other and works as one unit. We just wanted to take a moment to let you know what an incredible job this team is doing. You should all be extremely proud of how hard they work to provide an incredible workplace experience for the our family.  Even our CEO has noticed how hard they are working."

Khadija, Global Bank, New York

"Khadija just proved to be a gem that needed the opportunity to shine. While Ikrame was on vacation, Khadija stepped up and assumed Ikrame’s role and did a great job of it. Khadija managed the reception schedule, manage the conference room assignments and resolved all scheduling issues on new and aged requests. Khadija has handled herself in a very professional manner and has earned the respect of her peers. Khadija deserves the recognition for her effort, her dedication to her position and her commitment with our client and FSO.  BRAVO Khadija!!!  Well done!!!"

Kevin and Vanessa at a not-for-profit membership organization that enables collaboration, knowledge sharing, career enrichment, and skills development across all engineering discipline- with 130,000 members in 151 countries.

"Kevin and Vanessa get major Kudos for running our operations while the entire Company attended a company event. While the rest of the firm was at a Baseball Game, Kevin and Vanessa stayed to run the entire Operations without any gap in service. This dedication speaks volumes about their work ethic and we “Thank” them for their hard work."

Shirley - Client Relations Director
"Shout out to Shirley for being so passionate about our OBT internships! She is super passionate about the program and the life changing impact it has on the interns! Shirley and her team have hired so many of the interns post each round! It’s so exciting to watch them grow within the FSO family! We have even greater pool of Interns that are ready to go live on the 2nd of August."

For employees, forging a fulfilling career is one of the most important — and often, most difficult —challenges in building a happy life. For employers, building a culture of happiness is key to cementing their brand’s success. When these interests converge, the result is a sense of belonging through shared values and an intangible, emotional belief that we are on a shared journey.

Again, thank for all that you do! The next time you see any of the folks above, please give them a “Shout Out” – for job well done.

We look forward to give YOU your own “Shout Out” coming soon to a Wednesday near you.

Have a GREAT day,

Love Life!


Mitchell D. Weiner
Chief Happiness Officer  

Shout-Out Wednesday: A Deep Level Of Commitment To Customer Service

"She's quick to respond, efficient and handles the most complex/annoying of requests, she's been absolutely indispensable." 

Good Morning Folks,

As Founder, Chief Happiness Officer & Owner of FSO, it gives me great pleasure to share with you every Wednesday, the client fan mail I get from in praise of our employees, working on their sites. 

With a twinkle in their eye, a skip in their step and  fire in their belly, our approachable and professional guest service focused teams are brand ambassadors delivering perfect service. They exude a deep level of commitment to customer service— the whole "White-Glove" experience, and are as comfortable greeting employees as they arrive each morning as they are setting up conferences and events for the world's top power brokers, who hold key leadership and board positions at our distinguished clients.

Daryl at The New York City Offices of The World's #1 Consulting Firm...

"Darryl has been an essential part of the floor host program. He continues to excel with the surpassing requests of the clients he supports on a daily basis. Darryl is assigned to main floor for Meeting & Events which has him interacting with client visitors from across the country and territories. He is always know for functioning at a rapid pace from the time he enters the office until the end of each day. Darryl’s reliability, experience and “can do” attitude is highly valued by the clients and colleagues alike."

Rita at The Above Mentioned Firm, Chicago Office..

"We wanted to thank you for your assistance with the MPL meeting. With twenty partners involved, it was most helpful when you escorted them to the boardroom. We were pulled in many directions but we were confident all would go well because you were backing us up. Your assistance proved invaluable to us today. We look forward to the next event. Rita continue to deliver a great customer service experience for our high end clients!"

Janet at The World's Leading Daily Newspaper...

Janet has been such a great help to us! She's quick to respond, efficient and handles the most complex/annoying of requests, she's been absolutely indispensable. Thank you for all you do!

Karina at A Major New York-City-Based Content Creator...

"Want to praise Karina's performance over here at 200 Fifth over the course of the last three months. Specifically during our vendor presentations for the  Video Imaging project two weeks ago she was great in both helping the many guests and solving  some of the A.V. issues we experienced. Know this has been a transitional period for 200, and her solid work daily supporting us at the reception desk is appreciated by Original Content."

Kudos to Carolyn

"Carolyn exemplifies the FSO spirit. She is always in a great mood, always delivers excellent service to her clients, is loved by her clients, has been with the site 10+ years, and has PERFECT attendance the entire time she has worked for me. Great job and keep it up!"

The Team At a Global Political Organization...

"I want to thank each and every one of you for the excellent team work that led to the success of our event on Procurement for Women's Economic Empowerment, Friday afternoon. The seamless cooperation between all three of our business units - Development Business, Publications and the Bookshop - was remarkable. It is an important topic to work on and agenda to push forward. You can all be proud of your contribution."

Thanking Ladon

"We would like to say thank you to Ladon for his hard work and dedication, out Client loves him and would like for him to move on to his next role. Thanks Ladon for all you do."

Thanks to Gorge & Miguel

And Kudos to Jasmine!

THANKS for all you do each and every single day. Your contagious enthusiasm and cheerful smiles engage senses, touch hearts and start the day pleasantly for everyone you meet.

To other companies reading this: Rewards are both earned and learned... so spread it on thick. Love on your workforce when they deserve it .... they will surely want to repeat the experience. As Richard Branson says: "If you take care of your employees, they will take care of your customers."

For employees, forging a fulfilling career is one of the most important — and often, most difficult —challenges in building a happy life. For employers, building a culture of happiness is key to cementing their brand’s success. When these interests converge, the result is a sense of belonging through shared values and an intangible, emotional belief that we are on a shared journey.

We look forward to giving YOU your own “Shout Out” coming soon to a Wednesday near you.

Have a GREAT day,

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

Learn more about what DIFFERENTIATES FSO here

Inspire ME Friday: 30 Little Things Happy, Successful People Do Differently.

"You are not what has happened to you; you are what you choose to become in this moment."

Good Morning Folks, Let's end our second month of 2016 Inspire ME Friday posts strong with Marc and Angel and an excerpt from their book, "1,000 Little Things Happy, Successful People Do Differently."  It's filled with short, concise tips on how to do just that.   Let's go! You will find that it is necessary to let some things go, simply for the reason that they are heavy. So let them go... LET GO of them.  Tie no weights to your ankles. "Yesterday afternoon my twin sister called me from her hospital room.  She's been in a coma for almost a year now.  Entering the holiday season and New Year with my sister back at my side is a priceless feeling. We actually spent the entire night together, talking and laughing. She's still weak, of course, but surprisingly coherent. That's the opening paragraph to an email I received this morning from a reader named Amber.  It caught my attention for obvious reasons. Amber then went on to say, "But you know what the really crazy thing is?  A month before my sister's accident, we got in a ridiculous argument and didn't speak to each other for that entire month. And today, honestly, neither one of us can even remember why we were so darn mad.  We were just being stubborn and holding on to the wrong thoughts.  I'm so grateful we were able to let it go and get another chance to love each other." Wow!  Talk about a wake-up call and a great reminder for all of us to LET IT GO. And since the Spring is upon us, which inspires many of us to refocus our energy and attention on the right things, I think it's a perfect time right now to start letting go of the wrong things.  Wouldn't you agree? So today, I challenge you to this: As we start a month... 1. Let go of your temper. - Never do something permanently foolish just because you are temporarily upset. 2. Let go of petty grudges. - Life is far too short to be spent nursing bitterness and registering wrongs. If there's someone in your life who deserves another chance, give it to them.  If you need to apologize, do it.  Give your story together a happy, new beginning. 3. Let go of the idea that everyone has it better than you.- If the grass looks greener on the other side...  Stop staring. Stop comparing.  Stop complaining and START watering the grass you're standing on. 4. Let go of lingering false beliefs. - Stop from time to time and ask yourself, "Is it true?"  It's funny how we can sometimes wrap our minds around things and fit them into our version of reality.  But thinking something does not make it true. Wanting something does not make it real.  So watch your thoughts. Be wise. When your identity is not rooted in the truth, it can lead to toxic and lonely places where we seek approval from the wrong things.  (Read Loving What Is.) 5. Let go of expired ideals. - Growth is painful. Change is painful.  But in the end, nothing is as painful as staying stuck somewhere you do not belong. 6. Let go of yesterday's tragedies. - You are not what has happened to you; you are what you choose to become in this moment. Drop the needless burden, take a deep breath and start again. Ultimately, you will know you are on the right track in life when you become disinterested in looking back, and eager to take the next step. 7. Let go of your tendency to avoid problems. - You cannot change what you refuse to confront. 8. Let go of life's little annoyances. - Don't let dumb little things break your happiness. Frustration and stress come from the way you react, not the way things are. Adjust your attitude, and the frustration and stress is gone. 9. Let go of assuming other people are more "normal" than you. - The only normal people you know are the ones you don't know very well.  Period. 10. Let go acting standoffish and unapproachable. - We all need to learn to be more human. Don't avoid eye contact. Don't hide behind gadgets.  Smile often. Ask about people's stories. Listen. 11. Let go of the idea that some people are below you. - Even if you've worked really hard to get to where you are in life, there's no such thing as a self-made person.  Someone believed, encouraged, and invested in you. Be grateful and be that someone for others too. That goes around eventually comes around.  No one has ever made themselves strong in the long run by showing how small someone else is. So don't be lazy and make assumptions about people. Ask about their story. Then listen. Be humble. Be teachable. Be human. Be a good neighbor. 12. Let go of the idea that you are what you physically own. - You are an incredible human being who's entirely detached from what you have physically acquired in this world. Remember to remain humble.  Ultimately, two things define you more than anything else: Your patience when you have very little, and your attitude when you have more than enough. 13. Let go of wanting stuff you don't need. - Don't think of cost.  Think of value. And remember, it's always easier to find wealth by needing less, instead of making more and more and more.  (Read The Total Money Makeover.) 14. Let go of seeking happiness from outside yourself. - In life, you have to create your own sunshine. Happiness starts from within. So read something positive every morning and do something positive before you go back to sleep. Keep your focus on all the positive possibilities and opportunities, and you will feel great. Feel great, and you will do great things. 15. Let go of wanting to be repaid of every good deed you do. - Don't worry too much about what's in it for you.  If you're making a positive contribution to others, there's always something in it for you.  You were born with the ability to change someone's life.  Don't ever waste it. Be kind. Be present.  Be someone who makes a difference. 16. Let go of all the little white lies and charades. - How do you build credibility? It's not rocket science. Be honest. Follow through. Honor your promises. Say sorry when you screw up. Be the type of person you want to meet and spend time with. Be the type of person whose actions, words and values always agree with each other. 17. Let go of any hypocrisy. - For instance, don't pray when it rains if you don't pray when the sun shines. 18. Let go of putting everyone else's needs in front of your own. - Give as much as you can every day, but don't allow yourself to be used.  Listen to others closely, but don't lose your own voice. 19. Let go of fearing what your intuition is telling you to do. - Fear kills more dreams than failure ever will. So don't let fear shut you down; let it wake you up. Do one thing every day that scares you. The more that you act on your intuition fearlessly, the more your intuition will serve you. If you genuinely feel something, pay attention. 20. Let go of waiting for the stars to align. - Remember, you don't always need the perfect plan. Sometimes you just need to give it a try, let go, and see what happens. Just do the best you can until you know better. Once you know better, do better. 21. Let go of the need to get everything done at once. - Keep going.  True purpose has no time limit. True purpose has no deadline. Don't stress and overwhelm yourself. Just do what you can right now. 22. Let go of the "all or nothing" mentality regarding success. - Appreciate the grey area between the extremes of success and failure - the journey, the process, the path - what you're learning, how you're helping others learn too, and the growing process you allow yourself to participate in. And above all, never let success get to your head or failure get to your heart. 23. Let go of criticizing yourself. - Nobody is inspired by your misery or self-deprecating comments.  If you wish to inspire yourself and others, be joyful. Have fun. Love yourself. Forgive yourself. Accept yourself.  Be unapologetically YOU. 24. Let go of those who say you aren't attractive enough. - More women worldwide are suffering from anorexia and bulimia than are fighting breast cancer. There are similar statistics for men too. Love yourself the way you are, because you are beautiful just the way you are. 25. Let go of changing just to impress people. - Change because it makes you a better person and leads you to a brighter future. Change because you know it's the right thing to do for YOU. 26. Let go of needing everyone to like you. - Everyone doesn't need to like you, and some people won't no matter what you do. Try not to take the things these people say about you personally.  What they think and say is a reflection of them, not you. 27. Let go of all negative influences.  Period. - You can't expect to feel good if you surround yourself with negativity.  Be with those who bring out the best in you, not the stress in you. 28. Let go of thinking that giving up the wrong things (and relationships) means failure. -Giving up and moving on are two very different things. 29. Let go of the idea that it's too late to start over and get it right. - Remember, it's always better to be at the bottom of the ladder you want to climb than the top of the one you don't. 30. Let go of putting things off for one more day. - Stop procrastinating.  Stop wishing for it and start working for it. Do what you have to do today so you can do what you truly want to do, and be where you truly want to be, tomorrow. Afterthoughts Sometimes the hardest part isn't letting go, but rather learning to start over in certain areas of your life. This is a challenge all of us face.  If you're struggling with any of the points above, there is a clear path to the new beginning you seek. Your present habits are simply broken and need to be mended. When you trust a broken set of habits every day, it's only a matter of time before you feel broken too. It doesn't have to be this way though. You can make adjustments starting today that will instantly help you feel better, think more clearly, and live more effectively. Have a Happy, Healthy, Safe and Refreshing Weekend, Love Life! Mitchell D. Weiner Chief Happiness Officer   ..................................................................................................................................... "The greatest source of happiness is the ability to be grateful at all times." ~~Zig Ziglar ..................................................................................................................................

FSO's Bright Stars Shine at CHO Club

"The monthly CHO club provides the perfect platform to award, recognize and incentivize our top performers."

Good Morning Folks,

Our job in hospitality is to make the client feel as if they are at home and create memories and experiences that want to make clients "return."  As important as it is to take care of our clients, it is equally important to take care of all of our team members. The more enthusiastic and happy our employees are at work the more productive they will be. Without the support of each team member that “WOW” factor will never be given to our clients.

Along with the multiple on-the-spot recognition and award programs we execute and deliver on at all our sites, I as Founder, Chief Happiness Officer and CEO host a recurring monthly CHO Club to personally thank and recognize our field staff who have gone above and beyond the call. 

This week our CHO Club convened fore Happy Hour at Tonic East in Manhattan. It was great for employees to share strategies and ideas with peers, as well as to meet new people, and have some FaceTime with Executive Leadership. As you can see we had tons of fun....

Folks like those welcomed into CHO Club and given a shout out here truly personify the FSO experience and pleasant demeanor that keep our client's office running like a well-oiled machine. These folks come to work each with a big smile on their face ready to help anyone out.  

To other companies reading this: Rewards are both earned and learned... so spread it on thick. Love on your workforce when they deserve it .... they will surely want to repeat the experience. As Richard Branson says: "If you take care of your employees, they will take care of your customers."

Spread the word. Our next next “thank you event” of the year is just around there corner. Membership in the club is awarded based on ideas, strategies and cost savings suggested to the client and kudos received from clients.

Good luck to all of our employees and see you there. 

THANKS for all you do each and every single day, as I look forward to seeing all of you soon in my travels.

Mitchell D. Weiner
Chief Happiness Officer

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"When I was 5 years old my mother always told me that happiness was the key to life. When I went to school they asked me what I wanted to be when I grew up. I wrote down "happy". They told me I didn't understand the assignment. I told them they didn't understand life" 

~~ John Lennon

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Saying Thanks Isn't An Operational Overhead. It’s Critical For Business Success.

Good Morning Folks,

As the holiday season rolls into town, one word comes to mind: Gratitude.

ERIC HOFFER once said: "The hardest arithmetic to master is that which enables us to count our blessings."

Gratitude unlocks the fullness of life. It turns what we have into enough, and more. It turns denial into acceptance, chaos into order, confusion into clarity.... It turns problems into gifts, failures into success, the unexpected into perfect timing, and mistakes into important events. Gratitude makes sense of our past, brings peace for today and creates a vision for tomorrow.

We are thankful for our families, friends, clients and associates. We value our relationships with each of you.

To be part of a company where the employees LOVE what they do and the leaders CARE as much as they do, is such a blessing…we are VERY LUCKY to be a part of the FSO Family!

FSO is only a successful company because of each and every one of you. When I wake up every single day I am so inspired and so excited about what we do for YOU and our clients. I also think each and every day how I can help YOU achieve all of your personal and professional goals. 

We all have the power to make a difference today. We all have the power to touch someone today and change someone’s life. I try to do this every day. Show some love, give some hugs and tell someone how much you care for them.

• Try today to be a mentor, a teacher or just a friend.
• Take an interest in someone’s life.
• Ask them how they are doing, how is the family, how are the kids. 

You may sometimes need to pry it out of them but do it! Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.

• FSO is the Fastest growing outsourcer in the Industry
• FSO is the displacing its competitors every day
• FSO is the best place to work in the industry
• FSO is providing thousands a chance to reach their goals
• FSO is the most sought out company in the industry to work

An employee recognition program is an important pillar that supports a motivated workforce; more importantly, the reward system and job design system must function together to ensure perceived equity. A simple "thank you" can serve as a catalyst and ripple to motivate productivity for a entire organization. 
  
Saying thank isn't an operational overhead. In an environment of increasing organizational change such as part time or remote workers, and teams working cross borders - organizational alignment is going to be even more critical for business success.

Thank you hope for taking the vision and mission and bringing it to life. Last night's holiday event was a wonderful experience and delivering what we can do as a family, team, and a common goal. Folks its our time. It’s our market to own. Its ours to MOVE FORWARD. POWER OF POSITIVE ENERGY and FOCUS.

Thank you for your continued confidence and support. We sincerely wish you and your families a festive and joyous Thanksgiving Holiday.

Here's to a wonderful and well-deserved break!

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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"Gratitude is not only the greatest of virtues, but the parent of all the others.”
~~ CICERO
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