Lead or be Trampled: Used To Be Doesn't Count Any More

"We live and work in difficult times. Today, change is everywhere, competition is fierce, and windows of opportunity slam shut before they’re even fully open. You've got to lead or be trampled. And, after months of strategy sessions and careful planning, lead is exactly what FSO intends to."

Good Morning Folks,

I hope you are as rested and relaxed as I am after the really nice weather this weekend.

One of my favorite  bloggers, Seth Godin, served his short but pithy messages to over 3 million folks last year and got enough accolades to have his most popular messages reprinted by the New York Times. That alone shows you a shift in media, a shift in thinking and a trend which ushered in this year in general— Shift, change or get out of the way.

We live and work in difficult times. Today, change is everywhere, competition is fierce, and windows of opportunity slam shut before they’re even fully open. You've got to lead or be trampled.

One of Seth's final posts of 2014 was titled "Used to be." He reasoned:

• This hotel used to be a bank. 
• That conference organizer used to be a travel agent. 
• This company used to make playing cards.

"Used to be," is not necessarily a mark of failure or even obsolescence. It's more often a sign of bravery and progress.

At FSO we are we are fired up and ready to step up our operations and deliver better services that have substance, an impact on the bottom line, operational and strategic smarts. Throughout 2015 at FSO we have been focused on a very clear business model of People + Solutions, + Technology with greater energy, investment, smarts and focus than ever before.

Technology and business are evolving faster than your ability to adapt. "Used to be," counts for less and less. Therefore, 2015 is all about Possibility: The ability of Outsourcing to support any and every strategic business need. Our caring and supportive employees are here to provide unlimited value add services to help you gain additional revenue.

One of our clients put it this way, "“One of the biggest lessons that I’ve learned as an administrator is how to outsource strategically. This process is less about the capabilities of our vendors and more about us – and our own shortcomings.”

We express this in three simple buckets People + Solutions + Technology. 

+ People

People have always been our strength and focus and remain the foundation upon which to build every service offering. Our strategy is straightforward - we team the latest technologies with a highly trained, motivated, team oriented, passionate people who care about delivering the FSO Experience and doing a great job for our clients. We will stand out from the crowd with the most comprehensive training, awards and recognition programs in the industry and will be the happiest place to work. FSO’s employees will always have that “twinkle in the eye, skip in the step, fire in the belly,” which ultimately results in exceptional service delivery. 

+ Solutions

Outsourcing is increasingly considered to be a strategic decision. By pairing People + Solutions + Technology, FSO is adding real innovation to outsourcing to deliver value added services and gain additional revenue. Outsourcing is no longer just about saving costs. FSO provides operational expertise, service lines, resources and capabilities many companies do not possess and we are committed to challenging our clients to open their minds to the world of possibilities in the strategic and tactical running of their business. Counted among the greatest benefits of these new solutions are:

- Do things quicker and more efficiently 

- Get to the market faster than your competitors

- Maximize workforce flexibility 

- Gain access to highly qualified and hospitable employees

- Benefit day one from proven processes and years of experience

+Technology

New technologies can have revolutionary impacts with widespread and unexpected benefits. But how technology adds value to the people solutions and advice we provide is what sets FSO apart. With the introduction of BlueSky Solutions, powered by Salesforce.com, we have many unique offerings in the market and competitive advantages which delivers a unique level of strategic support and advice for our clients. While we are partners, we are always thinking about how technology can drive out costs and cycles, and make visibility, transparency and accountability a real time event.

FSO has dedicated significant resources in order to further support the growth and expansion nationwide. But we could not make the shift without a strong leadership team who collectively has hundreds of years of onsite outsourcing experience, having created hundreds of thousands of new jobs and solid solutions that have provided decades of success to tens of thousands of organizations.

FSO is all about engagement with our clients and becoming part of your business family. Our leadership team’s experience and ideas have come from the streets and not from behind a desk or from sitting in board meetings with endless graphs full of “why nots.” Our leadership team is out in the field with you - our clients – listening, impacting and improving the services we deliver every day. In addition to our proven leaders, Our Future Leaders are truly one of our greatest assets. Our mission with Future Leaders is develop business leaders across the FSO enterprise. 

Many of today's top field management has moved up the ranks, through the future leaders program. A most recent example of this is our new VP/GM of the West Coast who ascended to this position in four short years here from the ground up. Who better to manage direct reports than someone who has worn their shoes?

As technology continues to move faster and faster, rapidly innovating companies will find that trustability and management accountability will become indispensable. Moreover, when it’s not your core competency  it’s vital to have someone else managing it who knows how to hire and train in that type of role.

FSO's surge in growth and expansion throughout the United States has been largely driven by market and client demands. Our clients are asking us to grow with them. As they expand, they want FSO by their side. 

While we are partners, we are always thinking about how technology can drive out costs and cycles, and make visibility, transparency and accountability a real time event.

We appreciate and value your trust - we are blessed to have such loyal customers.

Look out for a strong finish to 2015!!!  Where you can count on us to show you new possibilities, new revenue and all the happiness and peace of mind you’ve come to expect from FSO.

Have a GREAT DAY as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

   

......................................................................................

POSSIBILITY:

"Give your customers the ability to do what they would want to do if only they knew it was possible.” 

.......................................................................................