Shout-Out Wednesday: "You Are The Sunshine At Our Office!"

"Thank you, Sharifa, for greeting us with a smile every time when we walk in!"

Good Morning Folks,

In a time of rapid business change and disruption, FSO has been able to make a positive and powerful impact on our client's bottom line. Every day our hospitable teams help clients improve service, reduce cost and take better care of the people who help make it possible. 

Today, I'd like to share compliments I received on every member of our team at a financial services leader. This global brand specializes in banking; capital markets; insurance; wealth and investment management; finance, risk & compliance; and technology— across North America, Europe, Asia Pacific and Africa:

Jonathan 

"From my daily interaction with the team from event planning, building logistics, and client accommodation, you’ve always shown that you’re a great leader. You drive your team forward and give endlessly. You’re resourceful and at the same time very patient – you always make time for people – regardless of position or title. You can tell that your team genuinely looks up to and respects your leadership. I can’t imagine how we could run without you."

Jose

"Your care for us allows us to function at the work force. You always notice everyone’s separate need and make sure that those needs are addressed. This is very rare in a company where a person is just a part of an organization. You’re a proactive team member. We are lucky to have you on our team."

Kelly

"You are our face. The whole company enjoys talking to you. Your amicability, friendliness, and helpfulness always go beyond what anyone is expected of you. You’re thoughtful, which is a lot to ask in your position where everyone looks for your help, constantly! You always face every request with a smile and deliver without fail. What a rockstar!"

Julio

"You’re the sunshine at our office! Every encounter with you makes people more cheerful and return to their seat ready/happy to work. Understanding is a huge part that makes our work successful in the field of consulting. Even though the Facilities Team is not working as consultants here, you possess the same degree of understanding that consultants require to succeed at client site. You remember people’s detailed needs and provide without people asking for it."

Jameel

"Even though you’re the newest addition to our Facilities Team, you’re such a fast learner that Jonathan was able to offload many responsibilities to you. Attention to details is a key skill to have. We notice your contribution as an integral part of our day-to-day life. You put in the time to polish every kitchenware is beyond everyone’s ask. Thank you"

Andrew 

"You’re the “running man. Due to high demand and endless tasks in store for you, you’re always buzzing, running, everywhere to make yourself available to cater all of ours needs. Thank you so much for all the efforts and work you devote to making our company a great one."

"Johanna has provided a delightful presence to the client every day as an Informationalist. Johanna has a “can do” attitude where she goes the extra mile for our clients. She personifies the “Owning It” mindset FSG thrives on and we are truly thankful to have her as a part of our family!"

To all the FSO employees that our clients took note to brag about, THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. 

IT IS YOU that makes FSO who we are. Keep up the the EXCELLENT work!

Mitchell D. Weiner

Chief Happiness Officer  

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"If you are not afraid to face the music, you may someday lead the band"

~~Spuk Tiding

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FSO: Cooking Up Esprit De Corps

"What a great event! I really had fun and bonded with everyone. Thank you to the owners Mitch, Steve and Jim. This is going to be hard to top off. Thank you to the staff who put this event together."

At FSG we have a big appetite for being known as the best place to work and spare no expense or effort into making work a fun, enjoyable experience.

As a case in point, consider our owner's "Circle of Excellence." Last night, our best and brightest employees came together to reward achievement, to promote honest and open relationships and communication, and to give participants a great way to eat, drink and bond as members of this distinguished fraternity.

Each employee had to prepare their own unique ingredient that became part of a three-course dinner. After the meal was prepared, we dined together as a family. Everyone had an awesome time! All evening and all this morning that’s all we heard we are so thrilled with the party’s succes.

We believe spirit elevates people and inspires them to make real and lasting improvements to their performance at work and at home. It builds esprit de corps by challenging employees to work together, have fun, communicate freely and encourage each other to achieve a common goal.

The results are evident in the smiles of participants.

As one employee reported: "It was a great time when we can all get together to cook, eat, drink and laugh. Thanks to our owners and leadership for making FSG the place to be!! I look forward to the next one! "

We''ve built a dedicated team of full-time associates by providing training, guidance and supervision to help them exceed our expectations of excellence in service to our clients. By offering our associates career opportunities and advancement, we reap the rewards of their commitment and PRIDE in doing what they do each day.

That is why company leadership is committed to continually motivating our employees, providing them the tools they need to succeed and support helping both our customers and our associates in fulfilling their dreams and ambitions.

Have a GREAT day!

Mitchell D. Weiner
Chief Happiness Officer

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“The happiest people don't have the best of everything. 

They make the most of everything."
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Shout-Out Wednesday: Kudos To The Best Outsourcing Team On The Planet

"Thanks for helping us become one of the Crain's "Best places to work in Chicago". The impression that we have made on all of our visitors from the Mayor to our Senior Leadership has been fantastic."

Good Morning Folks,

I love recognizing and rewarding our AMAZING employees. But the best recognition, as we share with you this morning, is from customers. Here's how our brightest stars are helping customers to accomplish more than they ever thought possible.

Anthony & Manny- AMLAW 200 Firm
"I wanted to praise Anthony and Manny for all their hard work on the scanning project. Anthony also helped me out with an emergency last night, running into my office, pulling files and hand-delivering them next door – all while patiently listening me to whispering instructions to him from my cell phone on the commuter rail." 


Brandi- AMLAW 200 Firm
"Brandi takes direction very well and asks for constructive criticism as she wants to do the best for her customers and co-workers. We all thank Brandi for being a bright spirit and always maintaining consistency to her work efforts. It is a joy and pleasure to work with Brandi every day!"

Thomas- Law Firm
"Thomas has gone above and beyond to support our client. When asked he will come in early and stay late to make sure everything the client needs is delivered. Thomas is a team player and helps out the team to deliver whit glove service. Thank you Thomas!"

Newark Legal Repro and Digital Team
"They were able to turn around a difficult and time consuming job in a short time, enabling a brief to be filed and meet our deadline."



Demetrius- Advertising HQ in NYC
"Shout out to Demetrius for leading by example for his team and always willing to lend a helping hand, and meeting deadlines with last minute projects. He is truly cherished and we thank you for all you do."

Chastity  & Artemio- NYC Advertising HQ
"We were very impressed with how professional they were. It was very refreshing to see their level of positivity. We were really happy to see that they were saying good bye to every employee that left the building. The goodbye is as crucial part of hospitality as the greeting. Keep up the good work!" 

Gloria- On Campus
"During the site manager’s absence, Gloria did an exceptional job in maintaining the duplicating and mail operation running smoothly. Her reliability and commitment to the team is second to none. She was feeling under the weather, but knowing that the staff was short-handed she made the effort to come in to work and support the team. She is a team leader that we always count on."

Sharifa- Financial Services
"Thank you Sha for assisting with my filing project. Sorting, labeling & organizing my files, allowed me to focus this past week on the client workshop. Knowing this project was being done correctly and in a timely fashion was a HUGE help. Thank you for your professionalism." 

Andrew-Financial Services
Huge Kudos to Andrew who is always going above and beyond to assist the client. Thank you for being so helpful in troubleshooting and printing out all those booklets last minute. We know you guys usually need more time to meet these requests but Andrew was so on the ball he was able to get it done for me and the team. We truly appreciate it."

Julio- Financial Services
"Julio has been a tremendous help these past few months, always been eager to go the extra mile to get any task completed that is given to him. He always has a smile with a "can do" attitude. He is a pleasure to work with on a day to day basis."

Jason- Sharifa- Financial Services
"The team provides an excellent client experience and offers white-glove hospitality. Their hard work and leadership are a great example for others to follow."

Deondre- Financial Services
"Thank you for your consistent dedication to the Learning & Development team. We value the time you put into the relationships we have with our instructors and our participants.  It does wonders for our brand, keep up the good work!"

Jonathan- Financial Services
"Jonathan has been amazing support in helping prepare for #HashtagLunchbag. The event was a success and we were able to prepare and distribute over 230 meals! Looking forward to working with you to host the event again in the future".

Freud- Luxury Retail
"Shout out to Freud for his hard work and perfect NJ site opening.  Freud learned the entire operation in 2 weeks, quickly adapted to a new client, was great support with the equipment installation and removal, and had a perfect week of service to start the relationship in NJ.  We are lucky to have him!"



LeSean- NY 
"LeSean has been a pleasure to work with, she is smart and catches on really fast. She is very hands on and eager to learn, our team is excited to have her working with us.Thanks for all you do."

Lira Molina- NY Floaters
"Lira has been floating and covering our Front of House operations at a very high level.  She is able to quickly get on site, learn the technology, connect with the existing team, and WOW her clients. Not only that, but she regularly changes her schedule mid-day to cover an open position, shift from one location to the next, and always does so with a smile.  Thanks to Lira for all that she does… we really appreciate it!"

Emily- Office Services
"She has been an incredible support for the Ops Team by covering open positions across the company. Although she is not a floater, she has been very flexible and has supported several Directors with open positions, sick call coverage, lunch coverage, and overall excellent teamwork."

I simply could not be more proud of my staff and their commitment to the “FSO way” – a productive and profitable combination of People + Solutions + Technology to keep clients ahead of the curve in a rapidly evolving world. 

At FSO we take dreams and we make those dreams into tangible results. The foundation of our winning strategy is the PERSONAL, PASSIONATE & PRODUCTIVE approach we take to our employees and to our clients. 

CHEERS to you and THANK YOU for working tirelessly to deliver service extraordinaire with a smile. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"Talk happiness. The world is sad enough without your woe." 
~~Orison S. Marden

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Shout Out Wednesday: Kudos To The Best Outsourcing Team On The Planet

"This young lady clearly takes her job seriously and enjoys what she is doing. She greets me and my colleagues every morning with a smile and "how are you today? Can I do anything for you? Do you need anything?" It means so very much to have had you there to help." 

Good Morning Folks,

As FSO continues its expansion, we remain focused on the people and constantly raising the bar to (re)IMAGINE™ the way to go to business - ensuring we deliver the very best experience to our clients and employees. 

We believe people make or break the success of an organization. FSO hires for character, desire and attitude and then takes better care of that individual than one could ever imagine. We take care of our people and in turn, they take care of you. They bring a passion for hospitality and service that just can't be faked or duplicated.  

==> Compliments to Shalaine for training: 

At a time when others have cut back on the training and recognition that is essential motivation for success, this is just another example why FSO is the differentiator in the industry. Employees love what you are doing, Shalaine. Hear directly from them:

"Your hospitality training session Today was phenomenal. You hit on the most valuable points and was able to express the importance  of those points with passion and conviction."

"Your energy is contagious and you speak with such compelling inflection! "

"The ending of your presentation was the most memorable for me. I live by the statement "Do The Right Thing" especially when no one is watching. I felt every last word at the end."

"You come in and just rock the room with your amazing energy. The training was super exciting and so fun."

"Thanks so much for breaking down the meaning of hospitality. Your lovely words made it much more clearer as to what we needed to do working with this company."

"We just took the training. It was very helpful, very informative, and exciting. I loved your energy and the examples you gave."

"I find your training to be amazing! You are a breath of fresh air. You're always so happy and full of life.  You're aura is always so welcoming and your training is always insightful. You inspire me to challenge myself to be better than I was the day before."

==> Kudos To Fariyal, Jasmine, and Nakeisha:

"We had a VIP group (our competitors) for a meeting and it got a bit chaotic as the power around the table was not working and some of the guests wanted chairs that were adjustable. I kept running back and forth to Jasmine for help and although I know she wanted to throw me out the window (smile), and this is not her job, she was very pleasant, approachable and was quite helpful in reaching out to others to get us organized."

"Just wanted to write a note to let you know how helpful Fariyal was this morning.  Unfortunately, we forgot to reserve a conference room for a client meeting. We tried to reach the meetings and event group As we all ran around crazy (calling Mike, running to the office of the meeting and events group) I asked Fariyal for her help and she was extremely pleasant and was able to guarantee us a room.

"Nikeisha you are amazing! You always go far and beyond of your work. It is really a pleasure to work with you!

"She was very helpful by going downstairs and picking up my monitor vs me doing it. She offered to help me get it and i really appreciate the effort she put on her part as I was really busy this week to pick it up. So kudos to her for being very helpful. It makes the rest of our jobs much easier."

It's clear from these kudos that everyone on the team knows their position and role and they work in harmony to execute greatness. That is what FSO is all about – a perfect harmony of perfection and greatness.    

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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"None of us is as smart as all of us." 
~~Ken Blanchard
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Let’s (re) IMAGINE!

"Let’s (re) IMAGINE capitalizes on our unique visionary skill to see something that does not now exist, not just more of the same of what you have right now."

Good Morning Folks,

A new report from our client, Grant Thornton, reveals 40 percent of businesses worldwide are outsourcing back-office processes or plan to do so in the near future. A catalyst for growth and innovation, outsourcing can free up resources tied into back-office processes and put them into higher value-add functions, helping to drive business growth.

Our clients and prospects are telling us that they want a different experience; that they don’t want to do business in a traditional way.  That’s where "Let's (re) IMAGINE!" comes in. We bring a refreshing and strategic approach focused on delivering real results.

Recognized on the Inc. 5000 list of the nation’s fastest growing companies three consecutive years, FSO’s founders are industry pioneers who’ve introduced transformative solutions to thousands of the world’s best-known brands, and created tens of thousands career opportunities for a “forgotten-demographic” over 30 years.  

After building two previous outsourcing companies to 100+ million revenue and acquisition, we got back into the business as FSO with a blank canvas and a desire to add value and a personal touch to traditional services. 

At FSO, the customer experience is our greatest differentiator. The corner stone of our strategy has been "Let’s (re) IMAGINE" which capitalizes on our unique visionary skill to see something that does not now exist, not just more of the same of what you have right now. We apply a productive combination of People + Solutions + Technology to enable possibilities previously out of reach.

We start each initial consultation by considering “out of the box” alternatives and options, even as crazy as they may seem:

“You’ve always done it this way. Why?“

“What’s preventing you from growing into all you deserve to be? 

"How do we pursue our goals with the resources we have?"

               “If you could design a firm completely from scratch, and have it any way you    
               want, what would it look like?”

A partnership with FSO helps fuel business growth through innovation, driving down costs, improving business processes, streamlining operations, and helping organizations to become more competitive. 

In addition, customers choose FSO because we .... 

• Improve productivity and service levels.
• Provide five-star, white-glove service and hospitality.
• Control spending and improving profitability.
• Deliver significant and positive changes in employee expertise, attitude and results. 
• Bring your brand values to life and make visitors feel warmly welcomed.

To come up with a custom solution for you, our analysts will go in and take a look back office people, equipment, technology, in order to find cost savings and streamline processes to do business better.

With "Let's (re) IMAGINE," by coming up with new ideas and total solutions, we open our clients to new possibilities and new revenue streams. We (re) IMAGINE their guest experience through a very high-end personal touch and concierge approach creating a unique guest experience – from the First Impression to a complete hospitality experience – FSO are delivering something special.

In today’s fiercely competitive marketplace, there isn’t room for inefficiency at any level or to tie 46% of management time up stabilizing processes. By contrast we'll operate your back-office processes at a world-class level, eliminating the hidden costs in running these departments. Done well, outsourcing can reward companies by reducing their costs, giving them access to expertise they may not be able to afford or find in-house, and freeing them to devote more of their time to their core business activities

Managing an outsourcing initiative is challenging. Doing so with the wrong partner is nearly impossible. If you have any questions concerning your back office, whether it is your traditional outsourced services or you are considering examining some your other supporting office roles, we are here to help.

Call me personally at (212) 204-1193 and we'll take the conversation to the next level.

We wish you a joyous holiday season and all the wealth and success you deserve in the New Year.

Have a GREAT Day. Love Life.

I'll be a seeing you soon.

Mitchell D. Weiner

Chief Happiness Officer  

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Shout Out Wednesday (on Thursday): "Efficient, Prompt, and Courteous"

"The day of the move, Ezra came in with a smile and packed up the whole office as well as doing his other daily routine checks plus unloading some heavy boxes for us. He had everything appropriately marked and communicated everything to me for the movers. He also cleaned up the office after everything was moved out."

Good Morning Folks,

The Indian summer weather in New York has been fabulous. I hope all of you have had the chance to enjoy the Fall weekends with family and friends. The FSO Nation has been going full steam ahead, delivering the world-class experience that has made us famous from coast to coast.  

Today I wanted to share some compliments I have received about our staff working at the Madison Avenue location of a national client. They're one of the largest professional services firms and Big Four auditors in the world. And they are applauding the FSO folks supporting them through the last few months of corporate tax crunch:

A Partner Comments on Our Ezra ... (**2 Kudos in 1 Month**)

"I hope you are well today. I wanted to share some feedback with you that I received from one of our Partner's regarding Ezra. A few weeks ago, we had a partner move from one building to another. Over the course of the weeks before the move, Ezra was collecting boxes and gauging about how many hours and boxes it would take to complete this task. He was spot on with his guess! The day of the move, Ezra came in with a smile and packed up the whole office as well as doing his other daily routine checks plus unloading some heavy boxes for us. He had everything appropriately marked and communicated everything to me for the movers. He also cleaned up the office after everything was moved out. We called the movers, and they came to pick everything up. When the boxes were delivered and the partner started unpacking, he was very impressed with how well everything was wrapped and strategical placed in the boxes. He said it made it easy to unpack because it was like each box was a drawer."

And Another Kudo for Ezra ...

"I am writing this e-mail because I just wanted to let you know that having you on our team makes all the difference.

I know things have been crazy lately, but you are doing a great job. Hang in there; the busy season is almost done. I’ll bet you didn’t think anyone noticed all that you do. That’s why it’s important that I take this moment to say thank you so much.

Your hard work and all your extra effort that you have put during this difficult time in our department has not gone unnoticed. Your willingness to stay that extra hour each day until all the tasks for the day are completed is one specific example of you giving 110%. Please accept my sincere  appreciation for an excellent job."

Fariyal ...

"Fariyal has by far been the best team member I've worked with, She does everything she can to assist partners in reservations and is quick with email responses. She is always helpful to clients when there are meetings going on and even walks them to the coat closet. When it seems we are all booked on 23, she runs in circles on the floor to try and find any room possible to make people happy. She is a strong team member here at reception and I’m proud to work with her.

Michael, **2 Kudos in 1 Month** ...
"I wanted to reach out and relay to you the outstanding support our team received from Mike Dillard over the last few weeks. I am part of the Marketing and Sales team, and we have been working on a large $6m proposal that required about 10-12 of us to be in a war room situation to ensure collaboration. 

"As is the case often, the meeting room reservation database was showing no availability. I reached out to Mike several times over the last three weeks to see if he could secure conference rooms for us. Nearly all of the requests were last minute for the entire day, and each time he came through for us and provided the space we desperately needed. Mike was incredibly efficient, prompt, and courteous with our numerous requests."

Ian ...

"We just learned today that the client selected us to do the work! One of the factors in our success was the ability to spend several days (I believe it was over 10 days when you factor in the proposal prep, orals prep, and post orals follow-up) together in a conference room to refine our responses to the client. I am so glad Mike is part of the team!"

As you know, our culture is ALL about RECOGNITION. I always stress the importance of catching someone on your team doing something good and recognizing him/her. 

Thank you all for your care and commitment ensuring our standards are set. Will we get to see YOUR name in next Wednesday's column??

Be inspired. Remember the power of focus and positive energy. It's FSO that makes a difference and you lead the charge. 

Have a fabulous day filled with love and inspiration.  

Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

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"What you do speaks so loudly that I cannot hear what you say" 

~~ Ralph Waldo Emerson

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