Shout-Out: "Outsourcing The Way It Was Meant To Be"

"The team is hard  working, courteous and reliable. They work tirelessly going above and beyond their responsibilities to us happy."

Good Morning Folks,

Our success is all about our clients knowing they can always count on us, we will always be there for them, we care about their success and we would never let them down.

Here are some of the nice things we are hearing in the market:

At a Client in the Healthcare Industry:

Re: Lily & Yang — "They provide a critical component to the science. They are both hardworking, dedicated to clear communication, follow up with customers, and provide high quality in their work. They also provide a collaborative approach to their work, working well together to overlap their skill sets which benefits the customer with cell lines that are of great quality and adhere to the requirements from the customer.

Re: Annie As the leader of the group, Annie is a rising star, with the ability to take on difficult tasks, provide clarity from chaos, and show warmth and concern for her team.  She is determined to continue to develop her team."

Re: Martin — "As a team of one he his dedicated work allows for things to move efficiently. Recently the team moved to a new system and Martin learned the system quickly while still ensuring that the everyday tasks were completed."

Re: Haley — "Even though she is the new addition to the account, Haley has already introduced her experienced from her previous job and made improvements to the lab associate position. We look forward to see what else she brings to the table which we know will be all good things."

At One Of The Big Four Mobile Communications Companies

Re: Zachary — "Zachary helps in all he can and takes all the time needed to explain things in detail with much professionalism and patience. He is a team player and works hard to ensure that all responsibilities are completed."

Re: Facilities Team — "The team stepped up recently and assist with a very urgent need at the client site. They immediately jumped in and helped with the delivery and set up of a breakfast for a very large conference. They did so without being asked and truly exemplified the All Hands in philosophy."

From The NYC HQ Of The World's Preeminent Daily Newspaper

Re: LaBrun — "LaBrun is responsible for six individual client floors of delivery of mail and courier packages, one of which is the Data Center which received multiple large boxes. LaBrun ensures that all the packages are handles carefully and consistently."

From Our Wall Street Clients

Re: Erika & Davita — "Erika and Davita work extremely hard and are very dedicated to the client and make sure that they handle all of the client’s needs with care and professionalism."

Re: Rossi — "Rossi goes above and beyond to ensure the client is taken care of. He also takes time to pitch in and assist when he can to ensure everything runs smoothly."

Re: Jonathan  & Team — “Thank you for all that you do for me each and every day, but especially with my event last night. Each of you calmed my nerves, set up the room and materials perfectly, and made sure that everything ran smoothly. I truly wouldn’t be able to do my job if it weren’t for you and the team.” 

From The World's Largest Professional Services Firm

Re: Curtis, John, Angela & John C. (“JC”) — "Kudos to the team for assisting with a very sick individual onsite. They were able to assist in administering first aides, calling 911 as well as providing the EMT with detailed account of the situation in a very calm, professional and quick manner. It was their quick thinking and actions that saved this person life as professional assist arrived on the scene. Thank you very much for the excellent emergency actions taken."

Re: Michael  — "Michael has done a fantastic job of assisting in finding necessary space for everyday business needs like meetings and conference calls. He has assisted all levels and across various locations. His works tireless to make sure that his finds the correct accommodation for each request."

Re: Lisa, Nikeisha, Michael & Monica — “Thank you for all of your hospitality and help with this year's World Leadership Forum. You and your team are an integral element of this year's success, and I want to thank you personally for all of your help. I look forward to working with you again soon.” 

Re: Vanessa S — "Vanessa is subbing on our floors and I see her more often than our own floor host. 11 and 12th floors are lucky to have her. "

Re: Kimberly — "Want to say what a pleasure it is to work with our new floor host, Kimberly. Kimberly is always willing to help and recently assisted with two lunch orders.  She waited for the orders, assisted in setting up the order in the conference room, was able to get extra chairs for the room, and when the meeting was over, assisted me with collecting the remaining food to take it back to our floor. She has also jumped in and helped with the moving of some boxes which made the process quicker and more efficient. She is a great addition to the floor and looking forward to work with her more in the future."

Kudos like these exemplify the true culture perspective of our company. It's what we do. It's what separates us from everyone else. It's in our DNA!  

To those applauded today, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. I am so proud of all of you, and to count you among the FSO family. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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“It is easier to do a job right than to explain why you didn't.”

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