Shout-Out Wednesday: "Delivering Exceptional Service With A Smile"

"He always goes the extra step to make sure that we are satisfied. It is clear that he truly cares about our firm in everything he does."

Good Morning Folks,

As FSO continues to grow and welcome new clients, we are constantly raising the bar to (re)IMAGINE™ the way to go to business - ensuring we deliver the very best experience to our clients and employees. 

We believe people make or break the success of an organization. We take care of our people and in turn, they take care of you. They bring a passion for hospitality and service can't be duplicated.  

Here are this week's Shout-Outs:

At One Of The Big Four Mobile Communications Companies

Tyler — Bothell
"Tyler's hard work and “can do” attitude always exceeds expectations. We are thrilled with his work."

From Two Of The World's Largest Professional Services Firms 

Jason & Yuri — Chicago
"Jason and Yuri have been doing an absolutely fantastic job. They have stayed after hours to help set up, and gone above and beyond to ensure satisfaction."

Floor Hosts – Madison Ave.

"All events, big & small, are only successful with reliable individuals like our 'always helpful' team who does an awesome job every single day. Recently, they went above and beyond for every aspect of an event with a surprise guest: Michael Phelps!!!!

Boston Team

"Kudos for the great service and assistance making VIP visitor feel welcomed at the client site."

Faiza — Madison Ave.
"Faiza is very proactive and dependable. She is passionate and caring about her work, and definitely extra mile in all she does."

Luis, Kimberly &  Elaine — Madison Ave.
"Kudos to Luis, Kim and Elaine for taking the initiative and packing up one of client's offices. They also made all the arrangements and ensured that all the personal items were delivered to the occupant’s home."

Office Services — Chicago

"Kudos to Chicago team for their great customer service and overall great work each and every day. The team is quick to respond and even quicker to lend a hand in all things. Their collaboration and assistance each and every day makes everything run smoothly."

Icelsa — Madison Ave.
"Kudos to Icelsa for helping with a catering order where there was an error with the delivery instructions. Icelsa stepped in and was able to quickly and efficiently resolve the problem and get the order to the right place."

Francis & Luis — Madison Ave.
"Great job to Francis and Luis who helped out during a client meeting. Despite some issues they were both able to help smooth over the problems and have the meeting continue."

Marlen Ulerio — Madison Ave.

"Marlen did an awesome job and assist with an ongoing conference last week. She was very proactive in handling things to make sure that the event went on smoothly. She also assisted in tracking down a missing phone charger for one of the guest. She followed through on that until the issue was resolved. "

From Our AMLAW 200 Clients

Michael — Texas
"Michael has consistently received praise for his positive attitude, friendly disposition and willingness to jump in without being asked."

Rachel — Texas

"Congratulations to Rachel on her one year anniversary. She's a great asset to the team."

Monica — Texas
"Great job to Monica for being the onsite contact for receiving important package and documents for the legal department. She displayed a great positive attitude and made sure that everything was received correctly and handed to the correct person."

Myrna — Hartford
"Myrna volunteered her time and assisting the records department. She was a huge help in getting the department organized in a timely fashion. Her assist was greatly appreciated."

Quatisha — Newark
"Great job to Quatisha for assisting on a urgent and time sensitive request. She took the initiative and expedited a printing job as well as made arrangements to have the prints delivered. Her take charge attitude ensured client satisfaction."

Christina — Newark
"Christina has provided exceptional backup reception coverage on multiple occasions. She has stepped up and covered during crucial times without hesitation. Her efforts are very much appreciated. Thanks for always being a team player."

 From Our Wall Street Clients

Cesar — High Speed Trading
"Cesar is delivering exceptional service to the client each and every day— always with a smile on his face. He is our go to person for any IT need. Cesar also tries to think ahead for major events to ensure that things run smoothly. Recently he flawlessly executed a last minute Friday request."

High Speed Trading Team
"Kudos to the team who for the last 3 weeks have diligently worked to launch a new training space. The team handing everything from IT setup to ordering of materials. They made sure that everything was in order for a successful introduction of the space."

Paula, Andrea & Darlene — International Bank, New York 

"The team did a great job preparing for the move opening of the new location— getting the site and services up and running on time. All their efforts are greatly appreciated and celebrated with donuts."

 To Our Professionals On Campus

Gloria & Daniel- New York State
“You all have been like family. Thank you for all your love, kindness, and for taking care of my packages. You all deserve the world.“

Staff Appreciation Luncheon At The World's Preeminent Daily Newspaper

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner

Chief Happiness Officer  

....................................................................................

"Some people dream of success while others wake up and work"

..............................................................................

Shout-Out Wednesday: "Raving About Great Customer Service, Professionalism and Work Ethic."

"You come in and just rock the room with your amazing energy."

Good Morning Folks,

Training is OUR competitive difference. We believe in training, motivating, and building a career path for the passionate people who consistently do a great job for our clients. That's why I am so proud of those being recognized here today who, across industries and geographies, rocked their service line certifications.

Here are this week's Shout-Outs:

                                    From Our AMLAW 200 Clients

Marcus — Dallas
"Great job to Marcus for doing an awesome job in organizing the office and made it look presentable. Marcus rocks every project he is given. We are thrilled with all his work."

Katherine —  New York
"Katherine handles everything that was asked of her with ease despite the enormous pressure. Her hard work with obvious in the results of the events and the many positive feedback from the partners."

From Our Wall Street / Financial Services Clients

Team
"Great job to the team Their assistance was key for the success of the event."

From The World's Largest Professional Services Firms 

Sabyne —Madison Avenue
"Thanks to Sabyne for helping make a client event a huge success. Her knowledge of the facility and culture was very impressive. She assist in all aspects of the event which made everything run smoothly."

Icelsa Nunez — Madison
"Icelsa is a wonderful floor host for the 24th floor of the client building. She helps on multiple projects a day and every day she offers her assistance more and more."

Peter — Boston
"Great job for planning and execution of an event at the client. Peter took the lead on various logistics. His help was essential in the smooth success of the event, without incident."

Madison Ave Memorial Day BBQ Floor Host Celebration

At One Of The Big Four Mobile Communications Companies

Markie, Terrence, Musa, Jeff & Marco — Bellevue
"HUGE kudos to the team for provide great set up service during an event at the site last week. They were efficient and quick in getting the space set up in time for the event."

Greg 
"Very impressed with Greg for his work ethic and helpfulness."

 From Our Clients In Property Management

Anthony — Co-Working Space, New York City
"Anthony has made a positive impact, going above and beyond since his first day. He welcomes all end users and visitors personally and makes sure they are all well informed. HE also works very hard to find a solution to all requests that are made of him."

Kudos to our teams in Retail, Property Management, Advertising and Publishing for knocking it out of the park with their Employee Certifications. Our clients are thrilled with the staff and the services:

Congratulations all!

On behalf of the entire FSO leadership team, we are committed to identifying and driving change to provide the very best experience for our clients and employees. We will continue to evolve, innovate and change with the times to ensure we are exceeding your expectations in delivering phenomenal solutions that promise to take better care of the people, improve service, and reduce costs.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner

Chief Happiness Officer  

..................................................................

"It is never too late to be what you might have been"

..................................................................

Shout-Out Wednesday: Thanks For Always Wearing A Smile On Your Face… For Always Assisting

"You are a true asset, and we admire the work that you have done, are doing, and will continue to do for us.” 

Good Morning Folks,

Here are this week's Shout-Outs. We appreciate all your hard work and commitment and are very proud of you.


                                    From Our AMLAW 200 Clients

Marcus — Dallas
"Marcus goes above and beyond to help out every chance he gets, and the staff is very appreciative."

Khary & Sandy — Dallas
"Khary & Sandy have done a great job with document destruction per policy. They have also been great mentors to the intern that has been assisting at the firm."

Buddy & Jeremy — Boston
"We are very thrilled with all of your the hard work and efforts."

Greg — New York
"Greg went above and beyond during an event to show initiative. HE noticed a person wondering the office and escorted the person back to the boardroom. Greg then sat outside the boardroom to keep an eye on that person. Once the person left Greg also notified security in case the person tried to come back into the building."

Monica & Rachel — Houston
"Rachel and Monica both answer any and all requests for files in a timely manner and never miss a beat in the Houston records department. They are welcoming and willing to assist in anything that may come up throughout the day.  They are both versatile in each of their positions and can fill in to help in Office Services or cover reception when needed."



                                          From Our Retail Clients

Sultan  & Angela — New York City
"Sultan and Angela have been working together seamlessly for the past two months. They flawlessly completed 4 large repro jobs including 1 over the weekend to be ready for early morning meetings on Monday."

From Our Wall Street / Financial Services Clients

Andrew & Julio — New York
"Andrew and Julio always have the best "can do" attitude in everything they do. They are helpful in all things especially in the setup and break down of rooms for big events and meetings."

Sharifa — New York
"Sharifa is a tremendous assistant who makes everything run smoothly."

Lakisha — New York
"Lakisha did a tremendous job assisting in the preparation for a seminar on site. She arrived very early and stayed late for a Friday to ensure that the seminar went smoothly."

Alexander — New York
"Kudos to Alex for transporting documents to from a very important meeting. The success of the meeting was due in large part to Alex’s help and care with the sensitive information."

At The Headquarters Of The World's Largest Advertising Agencies

Frederick — New York
"Frederick is always willing to go the extra mile to make sure that tasks are completed on time. He also volunteers for a delivery that needs to made every day. He truly exemplifies FSO's “all Hands In” motto."

Roxanne — New York
"Roxanne supports conference center operations. She has displayed top notch customer service skills. Always helpful, she is incredibly polite, professional and courteous."

Tory — New York
"Tory has recently made additional efforts to ensure that packages are tracked and delivered successfully. The extra assistance is very much appreciated."

From The World's Largest Professional Services Firms 

Faiza — Madison Avenue
Faiza an be counted on every day to always make herself visible and proactive by going around the floor and asking for any assistance that she could provide morning and afternoon. She lets the team know where she will be so that she is reachable for any requests. Her assistance is valued by all she helps."

Elaine — Madison Avenue
Helpful and pleasant, Elaine communicates with the team to make sure things are going well. We are impressed with the level of hospitality and care she has shown."

Icelsa, Elaine, Kimberly & Melissa — Madison Avenue
"Icelsa, Elaine, Kimberly and Melissa provided much needed event support. They assisted with the room set up and laying out all the material for the event. Their help ensured the event ran smoothly."

At One Of The Big Four Mobile Communications Companies

Juan — Bothell
“Thank you for always wearing a smile on your face, for always assisting Polly and I when we needed, and being there to ensure that the buildings are kept tidy with supplies and name plates. Even though there is A LOT going on here you never seem to get overwhelmed and always get the JOB DONE. You come by our desks every day to see if we need you to do anything for us and we truly appreciate it. Thank you for all your help with the mail delivery, name plates, room checks, and daily emails. You are a true asset, and we admire the work that you have done, are doing, and will continue to do for us.”

 From Our Clients In Property Management

Christian
"Kudos to Christian for going the extra mile and walking up 14 flights of stairs with a guest who was afraid to take the elevator. That is superb customer service and reflects our values."

Gloria, Daniel & Jorge — Working On A College Campus
"Your entire staff is terrific! They’re always so friendly, helpful, and professional. I could always count on them to take care of all my requests."

A big congratulations to LaDon (pictured ), Donald, and Linda on graduating from our Future Leadership Program! We are so proud of the three of you and you have a bright future. Keep up the great work, energy and positive attitude. 

To all of those applauded, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. I am so proud of all of you, and to count you among the FSO family. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

"The greatest good you can do for another is not just to share your riches but to reveal to him his own."  ~~ Benjamin Disraeli
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Shout-Out Wednesday: "Everyone Raves About His Positive Energy And The Quality Of His Service."

"He does a great job in all that is asked of him. He is always willing to help."

Good Morning Folks,

Here are this week's Shout-Outs. This is exactly the kind of partnership our clients look for with our employees. Great job all!

Christopher — Luxury Retail
“I wanted to let you know Chris went above and beyond today helping find a package that UPS didn’t deliver due to an address issue and wouldn’t have made it here unless someone intercepted. He went down to the street and found the driver and rescued the package!” 

From Our Wall Street / Financial Services Clients

Sasha Russell — Banking
"Sasha has been a breath of fresh air. She has gone out of her way to be helpful.  We had to send out replacement tokens via UPS to over 200 eBanking customers in less than two months. Some of the deliveries were troublesome and she took the patience and time to talk to UPS for me and even request an investigation for problem deliveries. She even suggested a way to send out the tokens in the future to ensure that they would not be damaged during shipping.”

Shaklee — Insurance & Investment
"Shanelle has a positive attitude and a great smile. She is helpful in all that is asked of her and makes things much easier."

At One Of The Largest And Most Influential Architecture, Interior Design, Engineering, And Urban Planning Firms In The World.

Mercedes & Team — New York 
"Kudos to Mercedes and the team for always providing excellent service and continuing to WOW them each and every day. Your hard work and efforts are very much appreciated."

Christopher — D.C. Area

“I just wanted to let you know that Chris has done a great job the past two days while Jamie has been out. We had a crazy day with a lot of catering orders today. I was really impressed with how he took the time to prioritize the day and his attention to detail. He may be the best kitchen floater I've worked with."

At The Headquarters Of One Of The World's Largest Advertising Agencies

(15,000 people in 289 agencies across 81 countries)

Raven  — New York
"Raven has done an outstanding job on numerous tasks. Raven has taken ownership  working on different projects with short notice and staying late to ensure that the tasks were completed. Because of this, the agency has been able to focus on the new company implementation."

Lissette — SVP, Client Relations
"Congratulations to Lissette for providing great services and encouraging her team to excel each and every day. The firm is extremely happy with all her efforts and the work of her team."

Ryan  — Dallas
"Ryan done a great job at growing and managing the team under his leadership. All his extra efforts go a long way in providing excellent service."

DeCorrey — Dallas
DeCorrey is one of our seasoned employees. He is very well versed in his position and responsibilities and impresses time again. He always completes tasks with having to be asked and does so with an amazing attitude and a smile on his face. He is first to assist others in need and has done a great job mentoring some of our newer staff. We know we can count on him to help train new employees the right way and pass on his understating of what it takes to be successful. His determination and kind demeanor is contagious throughout the whole firm."

From The World's Largest Professional Services Firms 

Ezra — New York
"We receive weekly praises on Ezra. He is always extremely courteous, friendly and approachable. He strives to provide the highest level of services every day. Every raves about his positive energy and the quality of his service."

Maria — Los Angeles
"Maria goes above and beyond every day in all that is asked. We are beyond thrilled that Maria is part of the team."

Cristalle — Turnaround & Restructuring
"Cristalle jumped into a high pressure, high standards operation and has done a great job increasing the standards and level of service in a very short period of time.Her reliability, creativity, and excellent service has gotten the attention of not only the end users, but the Senior Partners. As a result of these stellar results she earned a promotion to Lead Associate in only a few short months."

Faiza — New York
"Faiza has been a great addition to the team. She is timely, accessible, friendly and gracious. She is always willing to help and takes her time with the task at hand  to ensure they are completed to perfection."

Nikeisha — New York
"Kudos to Nikeisha for stopping at nothing to find an open space for a team meeting. Once she found a space she was able to secure the room and make all the needed arrangements for the team’s meeting."

From The NYC HQ Of The World's Preeminent Daily Newspaper

Lesleyann — New York
"Thank you for Lesleyann for all her hard work in covering for a co-worker that was out on leave. Lesleyann not only fulfilled her daily tasks but also mastered new skills to be able to cover for her teammate."

Mildred — New York
"Mildred was out on leave and was missed dearly by her team. We are all very happy to have her back."

At One Of The Big Four Mobile Communications Companies

Miguel — Frisco

"Miguel foes above and beyond every day to assist, getting every tasks completed efficiently and with a smile on his face. Everyone comments on how great of a job Miguel does and what an amazing team player he is."

Markiel — Bellevue

"Markiel exemplified his keen sense of awareness last week. He noticed two people that had gained access to the client site but were not being escorted. He immediately jumped in and assist by escorting them back to reception and making sure that the appropriate people were contacted. He provided customer service to the visitors and also made sure to take actions in line with policy and procedure at the client site.

Dexter — Bellevue

Kudos to Dexter for being a good sport and joining the fun. He showed off the onesie and even added some bunny ears. Great job Dexter!!!!

 From Our Clients In Property Management

Sonya Perez – Liberty Terrace

Kudos to Sonya for working as a great secondary lead and assisting with training of new hires. She is also on time for her scheduled shift which helps make sure everything rubs smooth and continued great services.

A couple of weeks ago HQ celebrated National Grilled Cheese. We gave our HQ staff the opportunity to make their own grilled cheese sandwiches. The event was exceptional cheesy and enjoyed by all. Thank you to Office Services for as always putting this all together.

Finally, congratulations to Jonathan (pictured below) and Zachary on being our first Future Leadership Program graduates of 2017. We appreciate all their hard work and commitment and we are very proud of them.

To all of those applauded, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. I am so proud of all of you, and to count you among the FSO family. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

Gratitude — "What a precious gift it is, feeling grateful. Small acts of kindness, thoughtfulness, words or deeds... they contribute to health and happiness."  
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .