Shout-Out Wednesday: Thanks For Always Wearing A Smile On Your Face… For Always Assisting

"You are a true asset, and we admire the work that you have done, are doing, and will continue to do for us.” 

Good Morning Folks,

Here are this week's Shout-Outs. We appreciate all your hard work and commitment and are very proud of you.


                                    From Our AMLAW 200 Clients

Marcus — Dallas
"Marcus goes above and beyond to help out every chance he gets, and the staff is very appreciative."

Khary & Sandy — Dallas
"Khary & Sandy have done a great job with document destruction per policy. They have also been great mentors to the intern that has been assisting at the firm."

Buddy & Jeremy — Boston
"We are very thrilled with all of your the hard work and efforts."

Greg — New York
"Greg went above and beyond during an event to show initiative. HE noticed a person wondering the office and escorted the person back to the boardroom. Greg then sat outside the boardroom to keep an eye on that person. Once the person left Greg also notified security in case the person tried to come back into the building."

Monica & Rachel — Houston
"Rachel and Monica both answer any and all requests for files in a timely manner and never miss a beat in the Houston records department. They are welcoming and willing to assist in anything that may come up throughout the day.  They are both versatile in each of their positions and can fill in to help in Office Services or cover reception when needed."



                                          From Our Retail Clients

Sultan  & Angela — New York City
"Sultan and Angela have been working together seamlessly for the past two months. They flawlessly completed 4 large repro jobs including 1 over the weekend to be ready for early morning meetings on Monday."

From Our Wall Street / Financial Services Clients

Andrew & Julio — New York
"Andrew and Julio always have the best "can do" attitude in everything they do. They are helpful in all things especially in the setup and break down of rooms for big events and meetings."

Sharifa — New York
"Sharifa is a tremendous assistant who makes everything run smoothly."

Lakisha — New York
"Lakisha did a tremendous job assisting in the preparation for a seminar on site. She arrived very early and stayed late for a Friday to ensure that the seminar went smoothly."

Alexander — New York
"Kudos to Alex for transporting documents to from a very important meeting. The success of the meeting was due in large part to Alex’s help and care with the sensitive information."

At The Headquarters Of The World's Largest Advertising Agencies

Frederick — New York
"Frederick is always willing to go the extra mile to make sure that tasks are completed on time. He also volunteers for a delivery that needs to made every day. He truly exemplifies FSO's “all Hands In” motto."

Roxanne — New York
"Roxanne supports conference center operations. She has displayed top notch customer service skills. Always helpful, she is incredibly polite, professional and courteous."

Tory — New York
"Tory has recently made additional efforts to ensure that packages are tracked and delivered successfully. The extra assistance is very much appreciated."

From The World's Largest Professional Services Firms 

Faiza — Madison Avenue
Faiza an be counted on every day to always make herself visible and proactive by going around the floor and asking for any assistance that she could provide morning and afternoon. She lets the team know where she will be so that she is reachable for any requests. Her assistance is valued by all she helps."

Elaine — Madison Avenue
Helpful and pleasant, Elaine communicates with the team to make sure things are going well. We are impressed with the level of hospitality and care she has shown."

Icelsa, Elaine, Kimberly & Melissa — Madison Avenue
"Icelsa, Elaine, Kimberly and Melissa provided much needed event support. They assisted with the room set up and laying out all the material for the event. Their help ensured the event ran smoothly."

At One Of The Big Four Mobile Communications Companies

Juan — Bothell
“Thank you for always wearing a smile on your face, for always assisting Polly and I when we needed, and being there to ensure that the buildings are kept tidy with supplies and name plates. Even though there is A LOT going on here you never seem to get overwhelmed and always get the JOB DONE. You come by our desks every day to see if we need you to do anything for us and we truly appreciate it. Thank you for all your help with the mail delivery, name plates, room checks, and daily emails. You are a true asset, and we admire the work that you have done, are doing, and will continue to do for us.”

 From Our Clients In Property Management

Christian
"Kudos to Christian for going the extra mile and walking up 14 flights of stairs with a guest who was afraid to take the elevator. That is superb customer service and reflects our values."

Gloria, Daniel & Jorge — Working On A College Campus
"Your entire staff is terrific! They’re always so friendly, helpful, and professional. I could always count on them to take care of all my requests."

A big congratulations to LaDon (pictured ), Donald, and Linda on graduating from our Future Leadership Program! We are so proud of the three of you and you have a bright future. Keep up the great work, energy and positive attitude. 

To all of those applauded, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. I am so proud of all of you, and to count you among the FSO family. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"The greatest good you can do for another is not just to share your riches but to reveal to him his own."  ~~ Benjamin Disraeli
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Shout-Out: Cheers To Our FSO Rockstars

"Her smiling personality and professionalism is always shining. She is willing to take the extra step to assist greets our guests and our employees.”

Good Morning Folks,

Hearing feedback about some of the AWESOME ways our motivated, team oriented, passionate people support our clients is one of the joys of my position.

I'd like to share some of my favorite kudos received in letters and emails so far this year:

From The World's Largest Advertising Companies, NYC
Re: Manny & Nicolle 
"Great job to Manny and Nicolle for doing such a great job in helping during the Creative Boot Camp event. They were both very involved, engaged and delivered exceptional services and assistance."

Re: Marcos
"A huge thank you to Marcos for springing into action during an emergency situation at the client site. Someone fell and was injured on site and Marcos immediately assisted, bandaging the person’s knee and even staying with them until the ambulance arrived. HE is truly an example of the “All Hands In” philosophy."

From Our AMLAW 200 Clients
Re: Clemencia, Stephen & Demetrius  –Boston
"These three awesome employees go above and beyond the call of duty for me when there is a request or issue while always being professional, efficient and friendly."

Re: Lisa & Team – Hartford
"Great job to the team for their support and great job in support of a meeting at the client site. The team's efficiency allowed for the training session to run very smoothly."

Re: Office Services – Boston
"Just wanted to send along a belated but sincere thank you for helping me last week with my VERY last minute request to create spiral bound presentations for a meeting 'in 15 minutes'. I apologize for the urgency of the request but appreciate the team getting this done -- with a smile no less. Great job team!!!"

Re: Marcus – Dallas
"Kudos to Marcus for taking the initiative and assisting in unpacking and setting someone’s new Varidesk. Marcus is always upbeat and shows a 
wonderful demeanor while delivering services."

Re: Pat – Boston)
Congratulations to Pat Murphy for winning the Site Manager of the Year 2016.

At One Of The Big Four Mobile Communications Companies 
To: Mariel, Musa, Terence & Ashton – Bellevue
"Great job to the team for going above and beyond on a high visibility project at the client site. Not only did they stay late the day before to set up but also step in the day of the event and ensured everything went off without a hitch."

To: Terence – Bellevue
"Kudos to Terence for his great communication skills to the customer and he tireless work in making the impossible almost always possible."

 

From A Healthcare Leader
To: Martin – California Laboratory 
"Marty does a wonderful job and goes above and beyond. Last week, there were a few times where shipments came in late, and he focused on getting the job done before going on his lunch. He ended up taking lunch almost 2 hours late! He told me didn’t mind, he just wanted to do a good job! He is very committed to his job and I am very grateful to have him as a part of my team!"

To: Claire – California Laboratory 
"Claire works hard to complete all tasks assigned to her! She has the skip, fire, and twinkle that FSO looks for! Since moving up to this position, she has been amazing, and I don’t know what I would do without her!"

To: Yang  & Li Y – California Laboratory 
"Yang & Li work hard every day to fulfil the demands for end users. Even with little notice, they are able to prepare plates everyone. They do the best that they can to uphold the level of customer service that FSO is proud of!"

 From Our Wall Street / Financial Services Clients

To: Orelbi – International Bank
"Orelbi consistently provides great service to the client, exemplifying our company standards and qualities."

To: Janessa –  Big 8 Accounting Firm, Chicago
"Awesome job to Danielle for her attention to detail and noticing a duplicate lunch order. Her great customer service and quick response is truly appreciated."

To: Jonathan & The Team –  Financial Services
"Great job to Jonathan and his team for being so efficient during a client event. They all went above and being as always and the success of the event could not have been possible with them."

To: Kelly – Financial Services
"Extremely grateful to Kelly for all she does every day. From ordering food to coordinating with facilities to booking rooms, she has been a true asset to the operations."

To: Sharifa – Financial Services
"Sharifa has become the client's right hand woman. She goes above and beyond with booking rooms, printing names tags, welcoming candidates and overall logistics."

  To: Rossi – Big 8 Accounting Firm, Chicago
Congratulations from our clients to Rossi for being named Associate of the Year.

From The NYC HQ Of The World's Preeminent Daily Newspaper

To: Louis – Times Square

"Kudos to Louis for making an urgent hand delivery. His efficiency and quick action is appreciated and shows his impact in such a short time with the organization."

There are no unimportant positions in a firm, and any person (like those commended above) that is interacting with clients is contributing to the overall impression of the client's firm. All of our employees that interact with clients are carefully selected and trained. So I'd like to commend Shalaine for her incredible patience in all her comprehensive orientations and training. She is always supportive, encouraging, compassionate to her training team and students.

To all of those applauded, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. I am so proud of all of you, and to count you among the FSO family. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"There is nothing wrong with you that isn't made worse by being unhappy. Make yourself better, by making the best of everything."

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Shout-Out Wednesday: Smart, Creative, Passionate and.. Appreciated!

"We truly appreciate your hard work, efforts and dedication to the company and our clients."

Good Morning Folks,

Our success is all about our clients knowing they can always count on us, we will always be there for them, we care about their success and we would never let them down.

Here are what we are hearing about FSO staff:

From One of The World's Largest Advertising Agencies...

Re: Christopher

"Chris always finds a way to uplift his fellow teammates. He leads by example and has really come into his own now that he is leading the closing shift."

Re: Jaclyn

"Jackie is a super star! She is always lending a helping hand. Her help in training our recent new hire, has really shown how much she cares."

Re: Jason

"Jason has acclimated well to our site. He has taken on a lot of responsibility and been a huge asset as the holiday season picks up."

Re: Raven

"Raven has been crucial in keeping our mailroom organized and up to date. We are extremely grateful for the skill sets she has and her willingness to help the team grow. She is a delight and always has a smile on her face. She is always willing to go out of her way for us and I just can’t tell you how much happier I am at work.  It is hard to always work, but then when you work with employees like Raven, you don’t mind having to come in to work."

Re: Demetrius

"Demetrius Pelzer was a huge help a couple of weeks ago in helping us to prepare for our annual event. This day is a huge event with lots of presentations and activities happening simultaneously throughout the day. Demetrius was able to step in and assist with some of the technical difficulty during the set up. His assistance was absolutely essential in having a successful event."

From Our Clients In Property Management

Re: Carlos — Wall Street

"Carlos was a great asset in assisting to make sure that UPS was delivering and picking up packages every day from the client site. The client had previous issues in setting up and confirming this information with UPS and Carlos made sure to follow up with both the client and UPS until this was all settled."

The team at one of our prime luxury buildings celebrates Cindy’s birthday last week with a beautiful cake and a thoughtful gift.

From Our AMLAW 200 Clients

Re: Lisa & Team - Hartford, CT

"The team assisted at very big awards event in Hartford. They helped with greeting guests, checking coats, cleaning up and all the other little things. Guests truly felt welcomed and it was truly appreciate by all. They were also a great help in decorating the office for the holidays. The team was able to make the office looks absolutely amazing."

Re: Blaine — Drinker Biddle

Even though Blaine has only been with the company for a very short time he has already had a positive impact in the operations at the client site. He has acclimated very well and helps out whenever and in whatever is needed. Welcome and thank you!!!

Re: Ryan — Dallas

"Ryan’s great work has been impressive. His customer services and communication skills have been essential in getting projects and requests execute quickly and efficiently. His sense of urgency and importance are appreciated every day."

Christian & Sergio — New York City 

"Special thanks to Christian & Sergio who definitely went above and beyond last week. After the client closed for the long holiday weekend, a rush high profile request came through. Both Sergio and Christian jumped right in staying late into Wednesday night as well as working all day Friday and Sunday to ensure the project was completed for set deadlines."

Re: Andrew

"Andrew is so helpful and efficient. He jumps right in and helps in all things. He responds to request immediately and makes sure that things are followed through to completion."

At a Client in the Healthcare Industry:

Re: Yang — California  (Also our "Site of the Month")

"Yang is hard working, experienced and very knowledgeable and a great asset to us. She has been very cooperative and quite often goes the extra mile to support all project and needs."

From A Large Electronics Manufacturer

Louie & Mailroom Staff —  New Jersey

"HUGE thank you to the team lead by Louie for turning a space at the client into a functioning conference room for a large workshop that was taking place the day after. The teams quick response and efficiently not only allowed the conference to proceed as schedule but it helped avoided other logistic issues had the team not reacted so quickly."

From The World's Largest Professional Services Firm 

Re: Francis & Floor Host Team — Madison Avenue

Kudos to Francis and her team!!! Her great spirit and bright smile make working with her such a job. Her leadership skills are apparent in the way her team pulls together and attends to all who arrive onsite. Her pleasant and professional attitude have definitely rubbed off on her team and it was very apparent during last week’s Thanksgiving event. All guest were attended to with little to no wait which made the event even more enjoyable."

A huge thank you thank you to the Training Team for our amazing team building event. We built vision boards and had the best time ever! We had an amazing year with many accomplishments! Cheers to you and we are looking forward to an amazing year ahead!

Our team is committed to hiring quality employees who are trained, incentivized, and motivated. They are passionate about their purpose, excited about what they do, and you will feel like they are truly an extension of your business. We have a proven track record of reshaping our clients’ success by always improving service, controlling cost and taking better care of the people who serve them.

It’s a great joy for me to get to work every day with a team of such smart, creative, and passionate people. Know that you are all APPRECIATED!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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'"Stop being afraid of what could go wrong and start being positive about what could go right"  ~~ Zig Ziglar's New Year's Resolution

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Shout Out: High Praise For The Nation's Best Outsourcing Team

"Attitude, trust, respect and character are a big part of what Jeremy brings to the team. Thanks Jeremy for all your dedication and commitment to excellence."

Good Morning Folks,

Building the strongest business means valuing its greatest resource: people. Your business--and your team--will thrive when you align your company's goals with your employees' passions. By investing in your employees and inspiring them on both a personal and professional level, you increase the chances of seeing a better return. 

Here are some of the kudos I am receiving about our incredible teammates:

Christine at Crain's Best Place To Work in Chicago

Ice Cream Social at Crain's Best Place To Work in Chicago

"What better way to cool off on a 95 degree day in Chicago! Another successful function spearheaded by Rossi and the FSO team. Very well received and very successful. Everyone found time to stop by for a chat and a scoop or two. Great Job!"

Danielle at  Crain's Best Place To Work in Chicago

The Team At Chicago Property Management

Buzayehu, Chicago

"We want to express our appreciation for the outstanding job and positive attitude Buzzy brings to each day. We are very lucky to have Buzzy. Keep up the good work!"

Jeremy - Chicago Property Management, Food and Beverage Department (Associate of the Month)

"Excellent job identifying an opportunity and taking advantage of it to deliver excellent service. Jeremy has been a fine addition to the team and a big part of our positive momentum. Attitude, trust, respect and character are a big part of what Jeremy brings to the team. Thanks Jeremy for all your dedication and commitment to excellence. Keep up the great work and please share with your team the experience so they can replicate."

Facilities Team, Wireless Communications Leader, Bellevue, Washington

"Shout outs to the team! We truly appreciate the help from everyone today, in getting the monitors removed and reinstalled...and removed and reinstalled again! It was above and beyond!"

Sasha R, Consulting, New York

"Sasha has been great at covering every floor on Madison during team vacations and emergent issues with the same (or better) level of hospitality of the person who she is covering for. She has always been  “all hands in” and deserving of this recognition."

Nakeisha, Consulting, New York

"Recently Nikeisha had a very difficult reservation to fill as a Partner requested a late meeting for 25 people in the busiest office of all of our hundreds of company locations around the world. Nikeisha methodically and strategically moved meeting around, spoke to others to assist and get the Partner the result he had hoped for.  She was wonderful and was in full communication with the her client the whole time!  Kudos to Nikeisha and her leadership!"

Lucy,  Consulting, New York

"We would like to appreciate Lucy's effort for getting the locker keys issue sorted out.  A quick background, one of our clients had a new locker assigned but the keys weren't available initially, then when they were found they weren't working. As he had to put some stuff rather than carry back and forth she gave him an option to have security team lock unlock which really helped. Throughout the process she explained to him the status. She verified the keys issue and stayed on top with the concerned team to get this fixed. Thank you for owning this Lucy!"

Stephon, NYC HQ Of The World's Preeminent Daily Newspaper
"We had to set up a lunch for a huge meeting & Stephon saw that they needed help and came right over and started putting out the food, taking the cartons out the room, etc. He was such a big help. They couldn't have gotten this meeting set up in time without him. Stephon is professional, courteous and helpful on a daily basis. Thank you for all you do!"


Jackie, World's Largest Advertising Company, NYC
"She consistently goes above and beyond every day. We are very grateful to have Jackie as part of our team.  Keep working Hard Jackie. Your effort does not go unnoticed!!"

Patricia - AMLAW 200 Firm, Boston

"Patricia leads by example and it shows all the time. It is amazing for employees to call you with a situation and you always say “Not a problem”  You have a way with words that is so kind and very helpful. No matter what is going on, we know help is on the way and we truly appreciate all the help that you give us. Thank you Pat and all your FSO team, great job!!"

Avery - AMLAW 200 Firm, Dallas

"I  was visiting with one our wonderful Corporate attorneys this morning and complimenting her on an accent lamp that is very special and has more mechanical operations than just giving off light.  During this conversation and my paying attention to the 1”x2” post it note stuck to it, she said that it was a do not touch message for housekeeping because when they dust it the shade doesn’t get place back on it properly. Well, guess who the person that was mentioned to be the only one to be able to get the shad back on, was?  Avery. Congratulations, Avery we are proud of you for doing something that no one probably knew you were doing."

The Team At A Large, Wall Street Trader

"We have never had a more dedicated and committed team that likes each other and works as one unit. We just wanted to take a moment to let you know what an incredible job this team is doing. You should all be extremely proud of how hard they work to provide an incredible workplace experience for the our family.  Even our CEO has noticed how hard they are working."

Khadija, Global Bank, New York

"Khadija just proved to be a gem that needed the opportunity to shine. While Ikrame was on vacation, Khadija stepped up and assumed Ikrame’s role and did a great job of it. Khadija managed the reception schedule, manage the conference room assignments and resolved all scheduling issues on new and aged requests. Khadija has handled herself in a very professional manner and has earned the respect of her peers. Khadija deserves the recognition for her effort, her dedication to her position and her commitment with our client and FSO.  BRAVO Khadija!!!  Well done!!!"

Kevin and Vanessa at a not-for-profit membership organization that enables collaboration, knowledge sharing, career enrichment, and skills development across all engineering discipline- with 130,000 members in 151 countries.

"Kevin and Vanessa get major Kudos for running our operations while the entire Company attended a company event. While the rest of the firm was at a Baseball Game, Kevin and Vanessa stayed to run the entire Operations without any gap in service. This dedication speaks volumes about their work ethic and we “Thank” them for their hard work."

Shirley - Client Relations Director
"Shout out to Shirley for being so passionate about our OBT internships! She is super passionate about the program and the life changing impact it has on the interns! Shirley and her team have hired so many of the interns post each round! It’s so exciting to watch them grow within the FSO family! We have even greater pool of Interns that are ready to go live on the 2nd of August."

For employees, forging a fulfilling career is one of the most important — and often, most difficult —challenges in building a happy life. For employers, building a culture of happiness is key to cementing their brand’s success. When these interests converge, the result is a sense of belonging through shared values and an intangible, emotional belief that we are on a shared journey.

Again, thank for all that you do! The next time you see any of the folks above, please give them a “Shout Out” – for job well done.

We look forward to give YOU your own “Shout Out” coming soon to a Wednesday near you.

Have a GREAT day,

Love Life!


Mitchell D. Weiner
Chief Happiness Officer  

Putting Fun Into Work— All For A Great Cause

FSO employees come together to celebrate National Cheese Day!

Good Morning Folks,

It is said, "The way your employees feel is the way your customers will feel. And if your employees don't feel valued, neither will your customers." At FSO, we are providing great new programs and initiatives for YOU, our employees.

We had a great time celebrating National Pizza Day at HQ last week! In April we celebrated both National Beer Day and National Grilled Cheese Day! As you can see, we had quite the celebration here at FSG HQ. The café was set up with Grilled Cheese toasters and assorted CHEESE!!! We had an amazing turn out packed with directors, managers, and employees from the field. It was a blast, everyone loved it.

FSO employees "loafing" around in four easy steps: 

1) Choose slices from the Rye, Wheat or White loaves, 2) Choose a cheese 

3) Melt in the sandwich press 4) Repeat for someone less fortunate

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Best of all, we turned this national celebration into an act of philanthropy! We packed a take-out bag and took to the street to give the leftover grilled cheese to the homeless of NYC.

I really enjoy these events where we can bring our staff together, it’s always a great time. Thank you Chelsea and People Solutions for your support in making FSG a great company. I personally enjoyed being in the café connecting with everyone. 

We invite the local field staff to come join us for these events any time. Be sure to check our Employee Relations Calendar for more of our upcoming events!

On behalf of the leadership team, to all of our employees reading this right now, I’d like to THANK YOU for what YOU do every day and the contribution YOU are making in helping FSO deliver to our promise, grow and be the Best Place to Work.

I look forward to seeing all of you soon in my travels.

Mitchell D. Weiner
Chief Happiness Officer

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“Don't ever give up. Don't ever give in. Don't ever stop trying. 

Don't ever sell out. And if you find yourself succumbing to one of the above for a brief moment, pick yourself up, brush yourself off, whisper a prayer, and start where you left off. But never, ever, ever give up.”  

~~ Richelle E. Goodrich  Author

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