The Difference is Culture

"At FSO, every person, from the bottom to the top, is empowered to do what’s right for the customer, and encouraged to think and act like an owner."

Good Morning Folks,

Finding the right onsite outsourcing partner is time consuming and difficult. There’s a lot on the line, not just for you but also for your company. Outsourcing to the wrong partner can be risky.

Our clients weren't looking for suppliers or contractors, but partners who would play a key hands-on role driving an evolution of everlasting change. Because brands who have stopped challenging their culture are destined to disappear.

Culture  goes much deeper than simply mission statements, vision and values, which invariably are found on company websites and sometimes that where it remains. Yes, these can all play a part in defining a partner's culture/ belief system, but more fundamentally it is how the people who will be sent to your front lines feel about their own self worth and contribution, how they are managed and the passion and pride they express during service delivery. 

Therefore cultural fit is key to success in outsourcing and is where we believe FSO adds the most value. If client and supplier are out of alignment with regards to shared goals or objectives, then the contract is doomed to failure. At FSO, with our (re)IMAGINE approach, we even take the lead when it comes to pioneering culture. But, an RFP alone will not always reveal these advantages nor result in the most productive and profitable relationship.

So how can you ensure that your “final” list of potential partners and outsourcing criteria will uncover what’s truly best for you?     

Companies shopping for a new or improved outsourcing provider should take the "speed-dating" approach— meet and spend time with supplier's leadership one-on-one before even considering them to be invited to bid. 

What you discover here is that at FSO, there is no such thing as an unimportant person, role, task or idea. When we roll out of bed each morning, we go to work knowing that, regardless of our title, we are not only needed, but appreciated.

At FSO, every person, from the bottom to the top, is empowered to do what’s right for the customer, and encouraged to think and act like an owner. Here, leadership is action not position. My mission is everyone’s mission, and any obstacle is considered everyone’s obstacles. “It’s not my job” is one phrase that is seldom heard. Everyone ensures that his or her team is charged up, in touch with the big picture, and willing and able to lead.

At FSO, no one is to blame, but everyone is accountable. No one points fingers, but everyone lends a hand. No one takes credit, but everyone freely gives it away.

If all this sounds like a smart way to run an organization, it is. It's in our DNA. It's our culture. While our business model may seem pretty simple, no one else can or has been able to replicate it because it comes from our hearts. 

Cultural alignment, I believe, will ultimately drive change, improvement and innovation. Make sure to align yourself with the right partner that sees eye-to-eye on what is important to you in order to develop a long-term, mutually beneficial relationship. Don’t be afraid to ask them tough questions. You should be looking for a partner that won’t just show up but innovate.

Thanks to all our employees for NEVER settling for mediocrity. 

Every site employee, YOU, are the FSO difference! Your commitment to service, to exceed the client expectations, to do just that little bit more, to be more professional, to have that better idea, to notice that detail, to take action when no one is watching. YOU make this company the best outsourcing provider in the business. YOU are the reason we have nothing in common with our competitors. Your smile, your enthusiasm and your hard work is what makes my vision come alive at FSO.

And that's not only what makes us different, it makes us better.

Discover how our capabilities and unique differentiators can be applied to your advantage.

TALK TO US. WITNESS US. AND MOST IMPORTANTLY, EXPERIENCE US! 

Call me directly at 212.204.1193.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

Learn more about what DIFFERENTIATES FSO here