Shout-Out Wednesday: Teamwork, Creativity, And Work Ethic

"They have really done a fantastic job managing our concierge experience at headquarters, and have completely changed the employee experience from day one.”

Good Morning Folks,

Hearing feedback about some of the AWESOME ways our motivated, team oriented, passionate people support them is one of the joys of being in my position.

Front of House Solutions

"Kudos to Darryl for jumping right in and assisting during a medical emergency at site. Darryl immediately engaged and assisted until the person was taken to the hospital. We appreciate his patience, time and assistance during this incident."

"Kudos to Kimberly for diligently and promptly helping with an urgent request. Her dedication to the request and efficiency in completing the task is much appreciated. Her hospitality in all that she does brightens the day of those around her."

Legal Solutions

"Last week our office moved to a brand new home. In true company spirit some of our manager rolled up their sleeves and helped in the move. It was definitely an ‘All Hands In’ event."

"Kudos to Anderson for doing a tremendous job in regards to a huge task involving discovery materials. He went above and beyond and even showed some shortcuts for getting the task accomplished quicker. He is also very professional and helpful in all task that are assigned to him."

"Lisa took the initiative last week and assisted the client set up a presentation from an IT perspective. She was able to help in getting the conference call and PowerPoint presentation working. She truly stepped up and exemplified the “All Hands”  philosophy."

"Justine, Michael and Ryan have been praised on the great work they do every day. As a team they work together to ensure great quality service to the client."

Financial Solutions

"Great job to the team for assisting in pulling together an onsite event to celebrate the Super Bowl early. Their efforts and hard work are always appreciated and the event was enjoyed by all."

"He has been super helpful and always readily available to assist with any project necessary. He maintains a great attitude and work ethic on a daily basis.
These attributes are greatly appreciated, especially during times of extreme pressure. It has been a lot easier for me to handle my day to day responsibilities with his assistance, and he plays a huge part in making our days a lot more seamless." 

Education Solutions

"Gloria & Daniel elevated their service during the busiest time for the college when it was short staffed. They sorted, delivered and processed mail and packages seamlessly and without disruption to services to the customer. They worked great together to keep operations running smoothly."

Media Solutions

"A huge thank you to Jennifer, Marc and Alan for all their hard work which resulted in a successful opening of a second floor. Their teamwork, creativity and work ethic has allowed FSO to be successful in the midst of change and increased workload."

"Kudos to Jose for his dedication, hard work and perfect attendance. His consistency has helped FSO deliver high service level and execution on all fronts to the client. We appreciate his efforts and dedication."

Retail Solutions

"Rosie was able to jump right in last week and cover at our luxury brand. She is a quick learner and handled every task expertly. She also assist with a huge project which allowed it to be completed on time. She has a fantastic work ethic and is a wonderful asset to the team. "

Employees Enjoy National Bagel Day

To all of those applauded, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. I am so proud of all of you, and to count you among the FSO family. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"There is nothing wrong with you that isn't made worse by being unhappy. Make yourself better, by making the best of everything."

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Shout-Out: Cheers To Our FSO Rockstars

"Her smiling personality and professionalism is always shining. She is willing to take the extra step to assist greets our guests and our employees.”

Good Morning Folks,

Hearing feedback about some of the AWESOME ways our motivated, team oriented, passionate people support our clients is one of the joys of my position.

I'd like to share some of my favorite kudos received in letters and emails so far this year:

From The World's Largest Advertising Companies, NYC
Re: Manny & Nicolle 
"Great job to Manny and Nicolle for doing such a great job in helping during the Creative Boot Camp event. They were both very involved, engaged and delivered exceptional services and assistance."

Re: Marcos
"A huge thank you to Marcos for springing into action during an emergency situation at the client site. Someone fell and was injured on site and Marcos immediately assisted, bandaging the person’s knee and even staying with them until the ambulance arrived. HE is truly an example of the “All Hands In” philosophy."

From Our AMLAW 200 Clients
Re: Clemencia, Stephen & Demetrius  –Boston
"These three awesome employees go above and beyond the call of duty for me when there is a request or issue while always being professional, efficient and friendly."

Re: Lisa & Team – Hartford
"Great job to the team for their support and great job in support of a meeting at the client site. The team's efficiency allowed for the training session to run very smoothly."

Re: Office Services – Boston
"Just wanted to send along a belated but sincere thank you for helping me last week with my VERY last minute request to create spiral bound presentations for a meeting 'in 15 minutes'. I apologize for the urgency of the request but appreciate the team getting this done -- with a smile no less. Great job team!!!"

Re: Marcus – Dallas
"Kudos to Marcus for taking the initiative and assisting in unpacking and setting someone’s new Varidesk. Marcus is always upbeat and shows a 
wonderful demeanor while delivering services."

Re: Pat – Boston)
Congratulations to Pat Murphy for winning the Site Manager of the Year 2016.

At One Of The Big Four Mobile Communications Companies 
To: Mariel, Musa, Terence & Ashton – Bellevue
"Great job to the team for going above and beyond on a high visibility project at the client site. Not only did they stay late the day before to set up but also step in the day of the event and ensured everything went off without a hitch."

To: Terence – Bellevue
"Kudos to Terence for his great communication skills to the customer and he tireless work in making the impossible almost always possible."

 

From A Healthcare Leader
To: Martin – California Laboratory 
"Marty does a wonderful job and goes above and beyond. Last week, there were a few times where shipments came in late, and he focused on getting the job done before going on his lunch. He ended up taking lunch almost 2 hours late! He told me didn’t mind, he just wanted to do a good job! He is very committed to his job and I am very grateful to have him as a part of my team!"

To: Claire – California Laboratory 
"Claire works hard to complete all tasks assigned to her! She has the skip, fire, and twinkle that FSO looks for! Since moving up to this position, she has been amazing, and I don’t know what I would do without her!"

To: Yang  & Li Y – California Laboratory 
"Yang & Li work hard every day to fulfil the demands for end users. Even with little notice, they are able to prepare plates everyone. They do the best that they can to uphold the level of customer service that FSO is proud of!"

 From Our Wall Street / Financial Services Clients

To: Orelbi – International Bank
"Orelbi consistently provides great service to the client, exemplifying our company standards and qualities."

To: Janessa –  Big 8 Accounting Firm, Chicago
"Awesome job to Danielle for her attention to detail and noticing a duplicate lunch order. Her great customer service and quick response is truly appreciated."

To: Jonathan & The Team –  Financial Services
"Great job to Jonathan and his team for being so efficient during a client event. They all went above and being as always and the success of the event could not have been possible with them."

To: Kelly – Financial Services
"Extremely grateful to Kelly for all she does every day. From ordering food to coordinating with facilities to booking rooms, she has been a true asset to the operations."

To: Sharifa – Financial Services
"Sharifa has become the client's right hand woman. She goes above and beyond with booking rooms, printing names tags, welcoming candidates and overall logistics."

  To: Rossi – Big 8 Accounting Firm, Chicago
Congratulations from our clients to Rossi for being named Associate of the Year.

From The NYC HQ Of The World's Preeminent Daily Newspaper

To: Louis – Times Square

"Kudos to Louis for making an urgent hand delivery. His efficiency and quick action is appreciated and shows his impact in such a short time with the organization."

There are no unimportant positions in a firm, and any person (like those commended above) that is interacting with clients is contributing to the overall impression of the client's firm. All of our employees that interact with clients are carefully selected and trained. So I'd like to commend Shalaine for her incredible patience in all her comprehensive orientations and training. She is always supportive, encouraging, compassionate to her training team and students.

To all of those applauded, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. I am so proud of all of you, and to count you among the FSO family. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 

"There is nothing wrong with you that isn't made worse by being unhappy. Make yourself better, by making the best of everything."

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FSG Stars Shine In Red Carpet Recognition... And The Winners Are...

"Last night was a genuine show of support and morale building— an example why FSO is the industry's differentiator."

Greetings,

We are proud to continue the tradition of hosting our annual awards ceremony, which took place at our headquarters on January 17th. The ceremony is our opportunity to celebrate our accomplishments and say THANK YOU to all of our employees who go above and beyond. By offering our associates this recognition, along with career opportunities and advancement, we receive the reward of their commitment and PRIDE in their accomplishments.

We believe in training, motivating, and building a career path for the passionate people who consistently do a great job for our clients. Our goal is to become the “Best Place to Work,” and highlighting achievements is just one of the ways that we fulfill that ambition. 

We thought that you would appreciate learning who the award winners were and seeing the pictures as they accepted their award.

Here are the winners, with names below each photo. Congratulations to all!

1.       FSO Associate of the Year
Winners: Maria M, Sharifa C, & Rossi C (not pictured) 

2.      FSO Top Direct Hire Producer
Winner: Daniel W

3.      FSG Associate of the Year
Winners: Jackie J & Clark D

4.      FSG Sites of the Year

Winners: Financial Service Leaders in New York & Chicago

5.      FSS Top Consulting Producer
Winner: Lijo T

6.      FSS Top Temp Producer
Winner: Gail B

7.     FSO Top Client Renewal
Winner: Luther H

8.     FSO Site Manager of the Year
Winners: Gil Q (not pictured), Demetrius P, &
Pat M (not pictured)

9.      FSS Salesperson of the Year

Winner: Curtis D

10.    FSO Top Client Renewal

Winner: Luther H

11.    Loyalty to Royalty

Winner: Natalie H

10.    FSS Top Client/Candidate Services

Winner: Jeffrey R

11.    FSO Top Sales Executive of the Year: 

Ron Kelly

12.    FSO Senior Vice President of the Year: 

Lissette Umpierre

Winners who are not pictured include:

FSO Top Billing: 

Kaci P & Bobby D

FSO (re)IMAGINED New Revenue: 

Lissette U & Cacharel H

One of FSO’s true differentiators is our CARE for our employees, and there is nothing we enjoy more than recognizing and rewarding their awesome performance.

Please join us in congratulating everyone. I hope that you feel the FSG difference from our teams every day.

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"Keep the fire burning in yourself."

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Shout-Out Wednesday: Smart, Creative, Passionate and.. Appreciated!

"We truly appreciate your hard work, efforts and dedication to the company and our clients."

Good Morning Folks,

Our success is all about our clients knowing they can always count on us, we will always be there for them, we care about their success and we would never let them down.

Here are what we are hearing about FSO staff:

From One of The World's Largest Advertising Agencies...

Re: Christopher

"Chris always finds a way to uplift his fellow teammates. He leads by example and has really come into his own now that he is leading the closing shift."

Re: Jaclyn

"Jackie is a super star! She is always lending a helping hand. Her help in training our recent new hire, has really shown how much she cares."

Re: Jason

"Jason has acclimated well to our site. He has taken on a lot of responsibility and been a huge asset as the holiday season picks up."

Re: Raven

"Raven has been crucial in keeping our mailroom organized and up to date. We are extremely grateful for the skill sets she has and her willingness to help the team grow. She is a delight and always has a smile on her face. She is always willing to go out of her way for us and I just can’t tell you how much happier I am at work.  It is hard to always work, but then when you work with employees like Raven, you don’t mind having to come in to work."

Re: Demetrius

"Demetrius Pelzer was a huge help a couple of weeks ago in helping us to prepare for our annual event. This day is a huge event with lots of presentations and activities happening simultaneously throughout the day. Demetrius was able to step in and assist with some of the technical difficulty during the set up. His assistance was absolutely essential in having a successful event."

From Our Clients In Property Management

Re: Carlos — Wall Street

"Carlos was a great asset in assisting to make sure that UPS was delivering and picking up packages every day from the client site. The client had previous issues in setting up and confirming this information with UPS and Carlos made sure to follow up with both the client and UPS until this was all settled."

The team at one of our prime luxury buildings celebrates Cindy’s birthday last week with a beautiful cake and a thoughtful gift.

From Our AMLAW 200 Clients

Re: Lisa & Team - Hartford, CT

"The team assisted at very big awards event in Hartford. They helped with greeting guests, checking coats, cleaning up and all the other little things. Guests truly felt welcomed and it was truly appreciate by all. They were also a great help in decorating the office for the holidays. The team was able to make the office looks absolutely amazing."

Re: Blaine — Drinker Biddle

Even though Blaine has only been with the company for a very short time he has already had a positive impact in the operations at the client site. He has acclimated very well and helps out whenever and in whatever is needed. Welcome and thank you!!!

Re: Ryan — Dallas

"Ryan’s great work has been impressive. His customer services and communication skills have been essential in getting projects and requests execute quickly and efficiently. His sense of urgency and importance are appreciated every day."

Christian & Sergio — New York City 

"Special thanks to Christian & Sergio who definitely went above and beyond last week. After the client closed for the long holiday weekend, a rush high profile request came through. Both Sergio and Christian jumped right in staying late into Wednesday night as well as working all day Friday and Sunday to ensure the project was completed for set deadlines."

Re: Andrew

"Andrew is so helpful and efficient. He jumps right in and helps in all things. He responds to request immediately and makes sure that things are followed through to completion."

At a Client in the Healthcare Industry:

Re: Yang — California  (Also our "Site of the Month")

"Yang is hard working, experienced and very knowledgeable and a great asset to us. She has been very cooperative and quite often goes the extra mile to support all project and needs."

From A Large Electronics Manufacturer

Louie & Mailroom Staff —  New Jersey

"HUGE thank you to the team lead by Louie for turning a space at the client into a functioning conference room for a large workshop that was taking place the day after. The teams quick response and efficiently not only allowed the conference to proceed as schedule but it helped avoided other logistic issues had the team not reacted so quickly."

From The World's Largest Professional Services Firm 

Re: Francis & Floor Host Team — Madison Avenue

Kudos to Francis and her team!!! Her great spirit and bright smile make working with her such a job. Her leadership skills are apparent in the way her team pulls together and attends to all who arrive onsite. Her pleasant and professional attitude have definitely rubbed off on her team and it was very apparent during last week’s Thanksgiving event. All guest were attended to with little to no wait which made the event even more enjoyable."

A huge thank you thank you to the Training Team for our amazing team building event. We built vision boards and had the best time ever! We had an amazing year with many accomplishments! Cheers to you and we are looking forward to an amazing year ahead!

Our team is committed to hiring quality employees who are trained, incentivized, and motivated. They are passionate about their purpose, excited about what they do, and you will feel like they are truly an extension of your business. We have a proven track record of reshaping our clients’ success by always improving service, controlling cost and taking better care of the people who serve them.

It’s a great joy for me to get to work every day with a team of such smart, creative, and passionate people. Know that you are all APPRECIATED!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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'"Stop being afraid of what could go wrong and start being positive about what could go right"  ~~ Zig Ziglar's New Year's Resolution

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