It's Wednesday: That Mean's It's Atta' Boy Time (or Girl): Here's a Shout Out To Our Stars (Part One of Two)

"Everybody at UniCredit loves Jon Rivera so much. He has such a great attitude, is accommodating, reliable, and flexible. I have been told quite a few times in conversation by the most difficult and detail orientated people how wonderful they think he is. He is a hard worker with a down to earth but professional personality. This guy is going places for sure!!" 

Good Morning Folks,

Our clients love what we are doing for them. When they take time to write like this after months of being let down by their former suppliers, it is testament to what I've been saying all along: At FSO, our difference is people. They bring a passion for hospitality and service that just can't be faked or duplicated.

Everyone on the team knows their position and role and they work in harmony to execute greatness. That is what FSO is all about – a perfect harmony of perfection and greatness.   

We have won and continue to win because we make everything PERSONAL – this is what attracts great talent to FSO, and why prospects have chosen FSO and why our clients retain us – not because we have are trying to push equipment and not because we are this massive bureaucratic organization that moves as slow as a snail.  

People want to be part of FSO as clients and employees because we are passionate and we CARE about what it means to be there for them.

Hear it direct from our client's mouths:

==> Avril King, Sociery Generale

'We would like to take the opportunity to thank you for Avril’s assistance on the Fed exam project.  Her work has been diligent and professional.  She has often accommodated our late working hours and she works independently. We have successfully wrapped up our phase 1 deliverable and thanks to her contributions to the success."

~~ Jenny ZHOU & the Fed Exam workgroup/ Society Generale

==> Brennan Becker & Jonathan Ramos, Capco

"I asked the kids what their favorite part of bring your kids to work day was and Natalie said, "Meeting Brennan." (Natalie is our 8-year-old, she was wearing a gray dress). You and everyone did a great job with the kids - they had a blast! They also said that it was a lot like summer camp and I pointed out that working at Capco isn't quite like bring your kids to work day.Congratulations on your newest fan and thanks to all of you for making the day so fun!" ~~ Todd DeStaebler/Senior Consultant/Capco

"For you and Jonathan, thank you very much for all your help!" –~~Erez Abittan/Capco

==> Capco Team, *2 kudos in 1 Month**
"I just wanted to send this email and tell you that I am really happy with the team you sent to help out here at CAPCO for the Decoded Event. As you know this event was very important since it consisted of 50 CMO's from some of the most successful companies in the country. We are hearing from the CAPCO and DECODED staff that the service our FSO team provided was amazing. I already knew I was going to receive a superb job from Eva, Ayanna, Myles and Algelis since I have worked with them in past events at HQ and here at my site. But I would really like to extend my gratitude to Andrew, Bernadette, and Christina who I got to work with for the first time. They were very proactive, and did a phenomenal job ensuring that our guest received top notch service. I really look forward to working with everyone who contributed to this event again! As for the FSO team here at CAPCO, we knocked it out the park like usual and I don't know what I would do without all of you. Jonathan and Brennan, you guys were outstanding with the way you managed and organized this event. Aida please send this to everyone mentioned since I don't have all of their emails so that they know I am very thankful for their help.'~~ Ausberto Falcon/Corporate Ambassador

Greetings from England in the spring time
"I just wanted to say a big thank you to you and your teams for the top class management of the event yesterday in the office. I have received great feedback and the people are very grateful for what you guys did. Can you please ensure that your teams are aware of that we think they did an awesome job.Many thanks and see you next week."
~~ Patrick Gormley/ Partner & COO/ Capco

==> Charles Butler, Centerline

"Angel, I just wanted again to compliment Charles Butler for “stepping up” to the plate for me.  I needed him to help me out with a project today.  He is always willing to go above and beyond for me and Centerline.  I am very fortunate to have him on my team and wanted to take this opportunity to let you know as well."

 ~~  Linda Winkelman/ VP & Office Manager | Human Resources at Centerline Capital Group

==> Jon Rivera, UniCredit
"Everybody at UniCredit loves him so much. He has such a great attitude, is accommodating, reliable, and flexible. I have been told quite a few times in conversation by the most difficult and detail orientated people how wonderful they think he is. He is a hard worker with a down to earth but professional personality. This guy is going places for sure!!" ~~Renee Brown/UniCredit Bank AG

==> Jonathan Ramos, Capco
"I would like to commend you and your team for the way you handled the event yesterday.  You, Roger, Ozzie, and Edgar did such an amazing job.  Though others helped, I am sure you guys did the most.  Congratulations on a job well done!" ~~Nini McDonough/Capco

==> Mail Room, Univision NYC * 2 Kudos in 1 Month

"I would like to take a moment to recognize Daniel Sanchez  and the entire mailroom staff for the wonderful service they provide to Univision.Danny’s can do attitude is extremely reassuring. He is always willing to help no matter how big or small the task, and I can always count on him to get it done. He and everyone else in the mailroom are great additions to the company, and I honestly wouldn’t be as productive without them. Thanks guys for all you hard work, it definitely doesn’t go unnoticed."

 ~~ Juliani Acosta/Administrative Assistant/Receptionist/Univision Communication Inc

"I wanted to send a special thank you note to the Univision NY-Mailroom. Your contribution to our day-to-day activity is truly appreciated. Special shout out to Dan Sanchez, Pedro Llanes, Torrey Swain for going beyond to make our “Take our daughters & Sons to Work Day” event a successful one. Thank you again!' ~~Marjorie Bien-Aime/Executive Administrative Assistant/Univision Network

==> Monica Veloz, Capco
"Hi Monica, Suzanne Branch has thanked you through CapInTouch. "
~~ Suzanne Branch/Administrative Assistant/Capco

==> Nathan Mesidor, Wisdom Tree

Over the past two months, every package has had the correct:

    -Address   

    -Quantity

    -Style

    -Paper

And all have been delivered in a timely manner.  As someone who is constantly on the road driving and traveling around, it extremely helpful to have you guys buttoned up.  You rock!Keep it up!  It is appreciated and notice!!" ~~Keith Pareti, CIMA®/Regional Director –Pacific Northwest/WisdomTree Asset Management, Inc. 

==> Office Services Team, HQ **2 Kudos in 1 Month** 
"Peter & his team were instrumental in helping us set up for an event this am!   It’s always such a pleasure to deal w/the Office Services team" ``Rachel Isaac/Talent Consultant at FSS

"As you know, since I have come on board with FSS there has been an increased demand put on the Office Services team from the FSS side.I just watned to let you know that I appreciate everything you guys are doing. Johnathan, Peter, and Padre are always a pleasure to work with. Even when they are completely overwhelmed they are extremely cordial and helpful. As I am new to event production, Peter always provides me with the best advice on what and how to order/present things. Jonathan and Padre are extremely efficient and deliver without fail every time. Just wanted to send some appreciation your way and please keep up the great work! Cheers to a year of beautiful marketing and events! ~~Triveni  Arora/ Director of Marketing for FSS

==> Owen Prestley & Jonathan Ramos
"Yesterday was amazing! Thanks again for all your support technically and beyond! Jonathan, you are a rockstar. Let’s catch up next week." ~~Elizabeth Liz Lukas/CEO US/Decoded

==> Patrick Gormley & Jonathan Ramos, Capco
Patrick, I would like to thank you again for your approval to use the Capco office for my alumni association event. Jonathan, I would like to thank you very much for all your help setting up the room for the event. The event was a great success and I received a lot of interest about Capco from the attendees. ~~Erez Abittan/Capco 

==> From Client Teri Meek, SKIDMORE, OWINGS & MERRILL LLP 

"On behalf of the entire FSO Team, we’d like to say” Thank You”. Very Seldom, Office Managers get the recognition for the countless hours and hard work they put in to their day to day. The FSO team has personally seen our Client Teri Meek go to great lengths to ensure the SOM employees are always safe and taken care of. I and the Team have learned a great deal from having observe this through our client. Together we’ve learned that no matter what obstacles are presented to you, determination and consistency are two common denominators that will help you overcome any adversity or challenge presented."

"We have grown together as a close family unit in the last two years here at SOM. We are continuously evolving and learning each and every day.  Our dedication to provide the Best Hospitality service to our clients is boundless, it is our driving force. Thank you Teri for allowing us to learn and grow, for challenging us every day, but most importantly, for making us feel a part of the SOM family."  

 We are inspired every day from our very own fearless leader Mitch Weiner, his vision, his inspiring messages, his creativity that enables us to apply these tools at our respective work sites. However, there is no greater feeling when you have the client supporting and rooting on all your efforts and hard work. Well, today the entire FSO Team from SOM, would like to give you Teri “ KUDOS ” and say “Thank you” for all that you do for us here at SOM.  ~~ David Canales & Team @ SOM

==> Wendy Fortes, Itau Unibanco *2 Kudos in 1 Month**
Many thanks for being so attentive. Your efforts are much appreciated! (I am included Aida, because I would like her to know, that you always take initiative and have a great attitude) Our area will be closed. ~~Evelin Ocampo/ Itau Unibanco

Just to let you know how thankful I am for the various ways you so very kindly helped me today. Have a very weekend! ~~Irnalba Reis | Human Resources at Itau Unibanco

==> Informationalist, FSO HQ
The front desk took care of 45 crazy lawyers over 3 days of intense interviews—GREAT JOB BY WHOLE TEAM ~~Joseph Harding/FSS Sr. Talent Consultant

==> Jonathan Cummins, Clermont Cove
"I am a resident of Clermont Cove at 1 Greene St., where Mr. Jonathan Cummins works as a concierge.I have only good things to say about Jonathan. Every evening when I come home, I am always greeted by a warm smile and an equally warm hello. I always look forward to seeing Jonathan in the evening. He is always courteous and polite, and helpful to a fault. He keeps my packages ready for me to pick up, calls the valet whenever I need my car, takes care of entering maintenance requests promptly, and so on. So far, there has never been a single occasion when Jonathan has not helped me or indeed helped others who have approached him for help. When my parents came to visit me last summer, he was equally courteous, helpful, and polite to them, and they too rave about him. I can’t stress enough how much we value Jonathan here at Clermont Cove. If you have any questions for me, do please let me know. Best regards! ~~Aparna /Resident /1 Greene St. #309 Jersey City, NJ 07302

==> Jonathan Rivera, Unicredit
"I wanted to pass on to you the email below about one of the mailroom staff, Jonathan Rivera. In the time he has been at UniCredit, he has demonstrated dedication, professionalism and a willingness to help our team and colleagues within the bank. The email below is from a member of the new Know Your Customer ("KYC") Team who have been working on a project to collect, scan and store documentation on our customers. Jonathan was instrumental in helping the team get the project done in the required timeline, in additional to his mailroom duties."  ~~Lisa Sciarrino /Managing Director /UniCredit Bank AG, NY Branch 

==> Juan Tinch, Univision 
"I hope this note finds you very well! For some time now I have been wanting to reach out and say a very big THANK YOU for all of your continual diligent and efficient professionalism.  Not only are you always happy to help but you do it with a smile and I cannot tell you what a difference that makes in our day in and day out here at the office.Keep up the amazing work and again, thank you!  YOU ROCK!" ~~Graciella Longoria  |  Executive Assistant  |  Content Distribution and Corporate Business Development  |  Univision

==> Luis Rivera, RKO

"I just wanted to thank you again for your help on Wednesday night with the binders.  I could see that you were really swamped, yet you still managed to get the binders I needed finished by the next day.  You did them perfectly, and you were such a trooper about it too!  They really made a big impact in my class, and I really appreciate it.

Thanks again and have a great weekend!" ~~Candy Benge/Training Coordinator/RICHARDS KIBBE & ORBE LLP

==> Maya Evans, Liquidnet
"Just a note to let you both know how helpful and thorough Maya is!  Her efforts and assistance is HUGE and very much appreciated." ~~Jim caboy/Compliance/Liquidnet

==> Monica & Razelle, Capco
"I wanted to send a short note on Monica and Razelle, complimenting their work here.
They are both extremely efficient and helpful with all the requests they receive, and always cheerful and friendly, which makes arrival at the Capco office a very pleasant experience. On top of their professional appearance and demeanor, they have made genuine efforts to get to know the employees here, which is fantastic. I know many of the people here already consider them to be 'one of us' - it is a real change from what I have experienced elsewhere and I hope it continues!' ~~Rahul Govada/Capco

==> NYU Poly
"Tom, Thank you for all your help.  You staff, particularly Alison, were exceptionally helpful to get this, a very large and complicated report, compiled and be mailed out.
You office again did an outstanding job." ~~Mohsen Hossein, Ph.D./Graduate Advisor/Industry Associate Professor Department of Civil  and Urban Engineering/

==> Osvaldo Cruz, Capco
Everything looks great this morning- thank you so much!! And thank you so much for all your help with the NALT meeting earlier this week- couldn't have done it without you!!!You guys are the BEST!~~ Fiona Dougherty/Executive Assistant Capco 

==> Pedro and Anthony, Univision
I wanted to take a moment to thank you and the mailroom for doing an incredible job each and every day.  There are so many areas of focus that your team shoulders, including but not limited to:

-Mail pick-up, drop-off-Re-stocking the kitchen (coffee, milk, other supplies, cleaning counters, etc.)-Being available each and every time we have a food delivery, escorting the delivery person from the freight, helping with the setup, providing tables for the food in a conference room, and more-Stocking all paper for the copy rooms, as well as the shared printers on each floor-Delivering supplies of all kinds – everything from staples, paper clips, binders, and anything else we need-Responding to Fiery printer issues, calling the technician, escorting the technician upon arrival-Escorting any delivery such as cases of bottled water, ensuring proper set up/storage-Ordering supplies if we are out of something specific-Unpacking 30+ boxes at a time when deliveries come with items such as our Univision premiums that have to be properly stored-Helping with last-minute crisis, setups, supply issues, trouble shooting

On top of all of that, every person on your team has done an amazing job of dealing individually with us. I can’t tell you how grateful I am for Anthony because he stops by every day before 5pm to ensure that I am all set for the day, and asks me if I need anything else on his last round. I have always had great interaction with each of your team members. They are friendly, helpful, resourceful, and they always offer to help in any way they can.  

We have so many responsibilities, and I am so grateful for you and your team, how you have come alongside of us and helped us in so many ways – well beyond the list that I mentioned above. I truly do count on you all as an integral part of our Univision team.  And, I know that you are not just handling the 8th floor, you are handling all of Univision here at 605 Third Avenue. That is truly impressive!  I know that sometimes when things run smoothly it goes unnoticed or under-appreciated, so I wanted to take a moment to let you know how thankful I am. Thanks to all of you, for ALL you do." ~~Ivy Spera /Executive Assistant/ Univision

Pedro, Thank you so much for all your help and AMAZING service!  Honestly your dedication is outstanding. Keep up the good work! ~~Melissa M.Marin-Mellan/Business Development Coordinator/Univision

==> Phil Oriente, Society Generale 

"Just wanted to say that Phil Oriente was a huge help last night.  We had an issue getting a freight delivery of the mugs for this morning’s event and he jumped through hoops to get the delivery here and arrange for a service to get them to Jersey.  He ended up staying here until 10pm to make sure everything arrived and was brought to the 8th floor.  While they were just mugs, and seemingly not the most critical thing, they made a tremendous impact with staff this morning and really helped make the 150th event a success. Would have been a shame if they were not included, so thanks to Phil and Joe as well for their assistance on this and other recent projects." ~~Ken HAGAN/Society Generale

Rene Mata receives "on The Spot" recognition 

Finally, today Shalaine and Chelsea went to Liquidnet to give on the spot recognition to Rene Mata! Thanks Rene for all you do! We love rewarding our hard working team members.

I’ve learned that an executive can spend thousands of dollars and hundreds of hours on assessments and studies, but that doesn’t cover the unique needs, desires and ambitions of every individual working for you. In the world of motivation and engagement, it’s important to remember that all business is an interaction between people.

On that note, my commitment to everyone is that as we grow together we always bring a personal touch to business. Our love fest for our employees and clients is the only way to properly grow our business, and I will continue to take care of the people who take care of our business.

Today we've heard from clients about the qualities and skillets that will define our future leaders. Each promotion from within starts with client recognition such as we've witnessed here today.

That in mind, I will wrap this up by sharing some photos and feedback from one of our Future Leaders Celebration. I hope you enjoy.

For the FSO employees who were expecting Kudos and didn't see your shout outs here, please check back next week for Part Two.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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"None of us is as smart as all of us." ~~Ken Blanchard
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