"We live and work in difficult times. Today, change is everywhere, competition is fierce, and windows of opportunity slam shut before they’re even fully open. You've got to lead or be trampled. And, after months of strategy sessions and careful planning, lead is exactly what FSO intends to."
Good Morning Folks,
I hope you are as rested and relaxed as I am after a long holiday break and ready to plunge head-first into 2015 with all the passion, enthusiasm and quest for success that we aspire to.
One of my favorite bloggers, Seth Godin, served his short but pithy messages to over 3 million folks last year and got enough accolades to have his most popular messages reprinted by the New York Times. That alone shows you a shift in media, a shift in thinking and a trend which ushers in this New Year in general— Shift, change or get out of the way.
We live and work in difficult times. Today, change is everywhere, competition is fierce, and windows of opportunity slam shut before they’re even fully open. You've got to lead or be trampled. And, after months of strategy sessions and careful planning, lead is exactly what FSO intends to.
One of Seth's final posts of 2014 was titled "Used to be." He reasoned:
"Used to be," is not necessarily a mark of failure or even obsolescence. It's more often a sign of bravery and progress.
- This hotel used to be a bank.
- That conference organizer used to be a travel agent.
- This company used to make playing cards.
At FSO we are we are fired up and ready to step up our operations and deliver better services that have substance, an impact on the bottom line, operational and strategic smarts. 2015 at FSO are focused on a very clear business model of People + Solutions, + Technology with greater energy, investment, smarts and focus than ever before.
Technology and business are evolving faster than your ability to adapt. "Used to be," counts for less and less. Therefore, 2015 will be all about Possibility: The ability of Outsourcing to support any and every strategic business need. Our caring and supportive employees are here to provide unlimited value add services to help you gain additional revenue.
We express this in three simple buckets People + Solutions + Technology.
+ People
People have always been our strength and focus and remain the foundation upon which to build every service offering. Our strategy is straightforward - we team the latest technologies with a highly trained, motivated, team oriented, passionate people who care about delivering the FSO Experience and doing a great job for our clients. We will stand out from the crowd with the most comprehensive training, awards and recognition programs in the industry and will be the happiest place to work. FSO’s employees will always have that “twinkle in the eye, skip in the step, fire in the belly,” which ultimately results in exceptional service delivery.
+ Solutions
Outsourcing is increasingly considered to be a strategic decision. By pairing People + Solutions + Technology, FSO is adding real innovation to outsourcing to deliver value added services and gain additional revenue. Outsourcing is no longer just about saving costs. FSO provides operational expertise, service lines, resources and capabilities many companies do not possess and we are committed to challenging our clients to open their minds to the world of possibilities in the strategic and tactical running of their business.
+Technology
New technologies can have revolutionary impacts with widespread and unexpected benefits. But how technology adds value to the people solutions and advice we provide is what sets FSO apart. With the introduction of BlueSky Solutions, powered by Salesforce.com, we have many unique offerings in the market and competitive advantages which delivers a unique level of strategic support and advice for our clients. While we are partners, we are always thinking about how technology can drive out costs and cycles, and make visibility, transparency and accountability a real time event.
FSO is all about engagement with our clients and becoming part of your business family. Our leadership team’s experience and ideas have come from the streets and not from behind a desk or from sitting in board meetings with endless graphs full of “why nots.” Our leadership team is out in the field with you - our clients – listening, impacting and improving the services we deliver every day. In addition to our proven leaders, Our Future Leaders are truly one of our greatest assets. Our mission with Future Leaders is develop business leaders across the FSO enterprise.
My commitment is to be out in the field amongst our employees and clients every single day to ensure that his personal touch and commitment to them is being felt and experienced by all.
Every account we've won and in growing the business so rapidly in just 60 months was a client of someone else who let them down. In this economy, bigger conglomerates look to cut costs, but make a big mistake when they skimp on training. By neglecting to properly and consistently train their folks, our competitors have opened the door for others to eat their lunch.
As technology continues to move faster and faster, rapidly innovating companies will find that trustability and management accountability will become indispensable. Moreover, when it’s not your core competency it’s vital to have someone else managing it who knows how to hire and train in that type of role.
FSO's surge in growth and expansion throughout the United States has been largely driven by market and client demands. Our clients are asking us to grow with them. As they expand, they want FSO by their side. Leading that charge is Jim Caton.
Hospitality is Jim’s DNA. He has perfected the art of working closely with our national clients and our onsite teams in the field and remains highly engaged with every aspect of our client’s operations. Jim is tasked with expansion, while overseeing and ensuring service extraordinaire for existing business.
Operational best practices continue to be our greatest asset. Accordingly, Bomsi Billimoria joined FSO as Chief Operations Officer (COO) and our Executive Leadership Team (ELT) to apply his first-hand client-side insights working among 160,000 employees and $2 trillion in total assets! Bomsi reports directly to Mitch and is responsible for all of the tri-state operations and staff.
In a day and age when technology carries equal weight in relevance to people + solutions, Our Chief Information Officer, Thomas Pategas, provides a unique level of strategic support and advice for our clients. Not only does our CIO provide unbiased hardware and software recommendations, but he also has the strategic experience to ensure our solutions are in line with our clients overall IT device management, strategic goals, and budget. HE is always thinking about how technology can drive out costs and cycles, while making possible for you what was not possible before.
While we are partners, we are always thinking about how technology can drive out costs and cycles, and make visibility, transparency and accountability a real time event.
We appreciate and value your trust last year - we are
blessed to have such loyal customers.
Look out to 2015!!!
Where you can count on us to show you new possibilities, new revenue and
all the happiness and peace of mind you’ve come to expect from FSO.
Have a GREAT DAY as I look forward to seeing all of you
soon.
Mitchell D. Weiner
Chief Happiness Officer
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POSSIBILITY:
"Give your customers the ability to do what they would want to do if only they knew it was possible.”
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