Wednesday, June 21, 2017

Shout-Out Wednesday: "Delivering Exceptional Service With A Smile"

"He always goes the extra step to make sure that we are satisfied. It is clear that he truly cares about our firm in everything he does."

Good Morning Folks,

As FSO continues to grow and welcome new clients, we are constantly raising the bar to (re)IMAGINE™ the way to go to business - ensuring we deliver the very best experience to our clients and employees. 

We believe people make or break the success of an organization. We take care of our people and in turn, they take care of you. They bring a passion for hospitality and service can't be duplicated.  

Here are this week's Shout-Outs:

At One Of The Big Four Mobile Communications Companies

Tyler — Bothell
"Tyler's hard work and “can do” attitude always exceeds expectations. We are thrilled with his work."

From Two Of The World's Largest Professional Services Firms 

Jason & Yuri — Chicago
"Jason and Yuri have been doing an absolutely fantastic job. They have stayed after hours to help set up, and gone above and beyond to ensure satisfaction."

Floor Hosts – Madison Ave.
"All events, big & small, are only successful with reliable individuals like our 'always helpful' team who does an awesome job every single day. Recently, they went above and beyond for every aspect of an event with a surprise guest: Michael Phelps!!!!

Boston Team
"Kudos for the great service and assistance making VIP visitor feel welcomed at the client site."

Faiza — Madison Ave.
"Faiza is very proactive and dependable. She is passionate and caring about her work, and definitely extra mile in all she does."

Luis, Kimberly &  Elaine — Madison Ave.
"Kudos to Luis, Kim and Elaine for taking the initiative and packing up one of client's offices. They also made all the arrangements and ensured that all the personal items were delivered to the occupant’s home."

Office Services — Chicago
"Kudos to Chicago team for their great customer service and overall great work each and every day. The team is quick to respond and even quicker to lend a hand in all things. Their collaboration and assistance each and every day makes everything run smoothly."

Icelsa — Madison Ave.
"Kudos to Icelsa for helping with a catering order where there was an error with the delivery instructions. Icelsa stepped in and was able to quickly and efficiently resolve the problem and get the order to the right place."

Francis & Luis — Madison Ave.
"Great job to Francis and Luis who helped out during a client meeting. Despite some issues they were both able to help smooth over the problems and have the meeting continue."

Marlen Ulerio — Madison Ave.
"Marlen did an awesome job and assist with an ongoing conference last week. She was very proactive in handling things to make sure that the event went on smoothly. She also assisted in tracking down a missing phone charger for one of the guest. She followed through on that until the issue was resolved. "

From Our AMLAW 200 Clients

Michael — Texas
"Michael has consistently received praise for his positive attitude, friendly disposition and willingness to jump in without being asked."

Rachel — Texas
"Congratulations to Rachel on her one year anniversary. She's a great asset to the team."

Monica — Texas
"Great job to Monica for being the onsite contact for receiving important package and documents for the legal department. She displayed a great positive attitude and made sure that everything was received correctly and handed to the correct person."

Myrna — Hartford
"Myrna volunteered her time and assisting the records department. She was a huge help in getting the department organized in a timely fashion. Her assist was greatly appreciated."

Quatisha — Newark
"Great job to Quatisha for assisting on a urgent and time sensitive request. She took the initiative and expedited a printing job as well as made arrangements to have the prints delivered. Her take charge attitude ensured client satisfaction."

Christina — Newark
"Christina has provided exceptional backup reception coverage on multiple occasions. She has stepped up and covered during crucial times without hesitation. Her efforts are very much appreciated. Thanks for always being a team player."

 From Our Wall Street Clients

Cesar — High Speed Trading
"Cesar is delivering exceptional service to the client each and every day— always with a smile on his face. He is our go to person for any IT need. Cesar also tries to think ahead for major events to ensure that things run smoothly. Recently he flawlessly executed a last minute Friday request."

High Speed Trading Team
"Kudos to the team who for the last 3 weeks have diligently worked to launch a new training space. The team handing everything from IT setup to ordering of materials. They made sure that everything was in order for a successful introduction of the space."

Paula, Andrea & Darlene — International Bank, New York 
"The team did a great job preparing for the move opening of the new location— getting the site and services up and running on time. All their efforts are greatly appreciated and celebrated with donuts."

 To Our Professionals On Campus

Gloria & Daniel- New York State
“You all have been like family. Thank you for all your love, kindness, and for taking care of my packages. You all deserve the world.“

Staff Appreciation Luncheon At The World's Preeminent Daily Newspaper

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer  

"Some people dream of success while others wake up and work"

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About the Author:
Welcome to the fastest growing onsite outsourcing company in the nation! Led by Mitch Weiner, co-founder and industry pioneer, FSO is "the" award winning enterprise-wide outsourcing and people solutions firm servicing a multitude of clients across North America.

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