Shout-Out Wednesday: "Delivering Exceptional Service With A Smile"

"He always goes the extra step to make sure that we are satisfied. It is clear that he truly cares about our firm in everything he does."

Good Morning Folks,

As FSO continues to grow and welcome new clients, we are constantly raising the bar to (re)IMAGINE™ the way to go to business - ensuring we deliver the very best experience to our clients and employees. 

We believe people make or break the success of an organization. We take care of our people and in turn, they take care of you. They bring a passion for hospitality and service can't be duplicated.  

Here are this week's Shout-Outs:

At One Of The Big Four Mobile Communications Companies

Tyler — Bothell
"Tyler's hard work and “can do” attitude always exceeds expectations. We are thrilled with his work."

From Two Of The World's Largest Professional Services Firms 

Jason & Yuri — Chicago
"Jason and Yuri have been doing an absolutely fantastic job. They have stayed after hours to help set up, and gone above and beyond to ensure satisfaction."

Floor Hosts – Madison Ave.

"All events, big & small, are only successful with reliable individuals like our 'always helpful' team who does an awesome job every single day. Recently, they went above and beyond for every aspect of an event with a surprise guest: Michael Phelps!!!!

Boston Team

"Kudos for the great service and assistance making VIP visitor feel welcomed at the client site."

Faiza — Madison Ave.
"Faiza is very proactive and dependable. She is passionate and caring about her work, and definitely extra mile in all she does."

Luis, Kimberly &  Elaine — Madison Ave.
"Kudos to Luis, Kim and Elaine for taking the initiative and packing up one of client's offices. They also made all the arrangements and ensured that all the personal items were delivered to the occupant’s home."

Office Services — Chicago

"Kudos to Chicago team for their great customer service and overall great work each and every day. The team is quick to respond and even quicker to lend a hand in all things. Their collaboration and assistance each and every day makes everything run smoothly."

Icelsa — Madison Ave.
"Kudos to Icelsa for helping with a catering order where there was an error with the delivery instructions. Icelsa stepped in and was able to quickly and efficiently resolve the problem and get the order to the right place."

Francis & Luis — Madison Ave.
"Great job to Francis and Luis who helped out during a client meeting. Despite some issues they were both able to help smooth over the problems and have the meeting continue."

Marlen Ulerio — Madison Ave.

"Marlen did an awesome job and assist with an ongoing conference last week. She was very proactive in handling things to make sure that the event went on smoothly. She also assisted in tracking down a missing phone charger for one of the guest. She followed through on that until the issue was resolved. "

From Our AMLAW 200 Clients

Michael — Texas
"Michael has consistently received praise for his positive attitude, friendly disposition and willingness to jump in without being asked."

Rachel — Texas

"Congratulations to Rachel on her one year anniversary. She's a great asset to the team."

Monica — Texas
"Great job to Monica for being the onsite contact for receiving important package and documents for the legal department. She displayed a great positive attitude and made sure that everything was received correctly and handed to the correct person."

Myrna — Hartford
"Myrna volunteered her time and assisting the records department. She was a huge help in getting the department organized in a timely fashion. Her assist was greatly appreciated."

Quatisha — Newark
"Great job to Quatisha for assisting on a urgent and time sensitive request. She took the initiative and expedited a printing job as well as made arrangements to have the prints delivered. Her take charge attitude ensured client satisfaction."

Christina — Newark
"Christina has provided exceptional backup reception coverage on multiple occasions. She has stepped up and covered during crucial times without hesitation. Her efforts are very much appreciated. Thanks for always being a team player."

 From Our Wall Street Clients

Cesar — High Speed Trading
"Cesar is delivering exceptional service to the client each and every day— always with a smile on his face. He is our go to person for any IT need. Cesar also tries to think ahead for major events to ensure that things run smoothly. Recently he flawlessly executed a last minute Friday request."

High Speed Trading Team
"Kudos to the team who for the last 3 weeks have diligently worked to launch a new training space. The team handing everything from IT setup to ordering of materials. They made sure that everything was in order for a successful introduction of the space."

Paula, Andrea & Darlene — International Bank, New York 

"The team did a great job preparing for the move opening of the new location— getting the site and services up and running on time. All their efforts are greatly appreciated and celebrated with donuts."

 To Our Professionals On Campus

Gloria & Daniel- New York State
“You all have been like family. Thank you for all your love, kindness, and for taking care of my packages. You all deserve the world.“

Staff Appreciation Luncheon At The World's Preeminent Daily Newspaper

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner

Chief Happiness Officer  

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"Some people dream of success while others wake up and work"

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Shout-Out Wednesday: "Raving About Great Customer Service, Professionalism and Work Ethic."

"You come in and just rock the room with your amazing energy."

Good Morning Folks,

Training is OUR competitive difference. We believe in training, motivating, and building a career path for the passionate people who consistently do a great job for our clients. That's why I am so proud of those being recognized here today who, across industries and geographies, rocked their service line certifications.

Here are this week's Shout-Outs:

                                    From Our AMLAW 200 Clients

Marcus — Dallas
"Great job to Marcus for doing an awesome job in organizing the office and made it look presentable. Marcus rocks every project he is given. We are thrilled with all his work."

Katherine —  New York
"Katherine handles everything that was asked of her with ease despite the enormous pressure. Her hard work with obvious in the results of the events and the many positive feedback from the partners."

From Our Wall Street / Financial Services Clients

Team
"Great job to the team Their assistance was key for the success of the event."

From The World's Largest Professional Services Firms 

Sabyne —Madison Avenue
"Thanks to Sabyne for helping make a client event a huge success. Her knowledge of the facility and culture was very impressive. She assist in all aspects of the event which made everything run smoothly."

Icelsa Nunez — Madison
"Icelsa is a wonderful floor host for the 24th floor of the client building. She helps on multiple projects a day and every day she offers her assistance more and more."

Peter — Boston
"Great job for planning and execution of an event at the client. Peter took the lead on various logistics. His help was essential in the smooth success of the event, without incident."

Madison Ave Memorial Day BBQ Floor Host Celebration

At One Of The Big Four Mobile Communications Companies

Markie, Terrence, Musa, Jeff & Marco — Bellevue
"HUGE kudos to the team for provide great set up service during an event at the site last week. They were efficient and quick in getting the space set up in time for the event."

Greg 
"Very impressed with Greg for his work ethic and helpfulness."

 From Our Clients In Property Management

Anthony — Co-Working Space, New York City
"Anthony has made a positive impact, going above and beyond since his first day. He welcomes all end users and visitors personally and makes sure they are all well informed. HE also works very hard to find a solution to all requests that are made of him."

Kudos to our teams in Retail, Property Management, Advertising and Publishing for knocking it out of the park with their Employee Certifications. Our clients are thrilled with the staff and the services:

Congratulations all!

On behalf of the entire FSO leadership team, we are committed to identifying and driving change to provide the very best experience for our clients and employees. We will continue to evolve, innovate and change with the times to ensure we are exceeding your expectations in delivering phenomenal solutions that promise to take better care of the people, improve service, and reduce costs.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner

Chief Happiness Officer  

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"It is never too late to be what you might have been"

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TED Tuesday: Nilofer Merchant — Got a meeting? Take a walk

"Sitting has become the smoking of our generation."

Good Morning Folks,

In her VERY short TED talk, Nilofer Merchant suggests a small idea that just might have a big impact on your life and health: Next time you have a one-on-one meeting, make it into a "walking meeting" — and let ideas flow while you walk and talk.

You'll be surprised at how fresh air drives fresh thinking, and in the way that you do, you'll bring into your life an entirely new set of ideas.  Gave a look:


TED offers you more ways to Work Smarter.  Here is a playlist of 11 other talks about working smarter that you might enjoy. This isn't traditional business advice. These talks offer unconventional, and uncommonly useful, advice on leading, working and making the most of each day.

Have a GREAT day!

Mitchell D. Weiner

Chief Happiness Officer  

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"If you really look closely, most overnight successes took a long time."

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Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE. 

Shout-Out Wednesday: "Infectious Enthusiasm, Professionalism And Genuine Care"

"Luther takes pride in his team. He is always ready and willing to being incredibly responsive to all requests. Thanks for being awesome!"

Good Morning Folks,

As FSO continues to grow and welcome new clients, we are constantly raising the bar to (re)IMAGINE™ the way to go to business - ensuring we deliver the very best experience to our clients and employees. 

We believe people make or break the success of an organization. We take care of our people and in turn, they take care of you. They bring a passion for hospitality and service that just can't be faked or duplicated.  

Here are this week's Shout-Outs:

                                    From Our AMLAW 200 Clients

Mark Vella – Newark
"Thank you to Mark for being a HUGE team player and going above and beyond to switch to the evening shift to help cover an open position. We appreciate you."

Jeremy — Boston
"Kudos to Jeremy for his quick and efficient response to all the client needs and his pleasant demeanor every day and in all that he does."

Linda — (Future Leader) Dallas
"Linda continues to show a great attitude at work every day while she handles multiple responsibilities that come into the office services department. Her big smile and welcoming demeanor puts out client at ease. She has been a huge asset and she does more and more each day to improve not only herself but her team. "

                                          From Our Retail Clients

NY/NJ Staff
"Great job to our staff who maintained flawless execution during a two week brand review all while covering for the CRM who was on bereavement leave. Their hard work and excellent service allowed the CRM to be with his family during a difficult time with the confidence that his team was providing great service and attention."

From Our Wall Street / Financial Services Clients

Team
“I wanted to send you a quick thank you note for your team’s hard work and diligence. All of the ladies and gentlemen from facilities and reception helped us pull together a successful event from start to finish. Andrew, Sharifa, and the rest of the team express a warm charisma and positive attitude that can be infectious to those around them. Not only that, they are diligent in their processes and follow through on their work. Both teams successfully helped us work through logistics and audible for the past two weeks and I am truly grateful for their efforts.”

At The Headquarters Of The World's Largest Communications Agencies

Katherine – New York
"Katherine was essential in helping during a week with a large number of internal and external meetings. She assist with the food deliveries, the calendar invites, follow up and any other logistics that were needed for the meetings. She made it all look effortless and without incident. She is the main reason all the meetings went on successfully."

From The World's Largest Professional Services Firms 

Faiza — Madison Ave
"Faiza’s quick and professional  assistance makes things much easier for the team and the client. She has managed to handle various issues that are time consuming but with her assistance the end user is able to focus on other matters. She gets things done quickly, efficiently and always with a smile and a positive attitude. She checks in with the end users every morning and afternoon to see where she can be of assistance. She is a great asset."

Icelsa — Madison Ave
“Icelsa stops by daily to see how she can help. Yesterday, she was the "perfect extra set of hands," helping me prepare to host a workshop. She gathered supplies and with troubleshooting a projector issue with IT. She was prompt, timely and professional. I especially appreciated her independence and initiative in helping me.” 

Elaine — Madison Ave
Elaine is the best floor person we've had in years. She is here every day and comes by at least twice a day to see if she can assist in any way. She is cheerful, courteous and very efficient. She gets the job done whatever it may be and way before the deadline. We so often are quick to write a criticism of people but I thought Elaine should be recognized for her accomplishments.” 

Kimberly, Darryl & Faiza — Madison Ave
"Kimberly, Darryl and Faiza were essential in helping with a large event. All three were the extra pair of hands that made the event a huge success."

Floor Host Team - PwC, 300 Madison
Last week Francis has an appreciation lunch for her Floor Host team at PwC, 300 Madison. It was a Hawaii theme were May birthdays, Mother’s Day and a graduation from Columbia University were celebrated. It was a great gathering to highlight the achievements and hard work of all the floor hosts.

At One Of The Big Four Mobile Communications Companies

Michelle & Rachel — Bellevue
"Kudos to Michelle And Rachel for their outstanding customer service provides to the end users at the client site every day. Their partnership with the client is appreciated and valued."

Mailroom Team – Bellevue
"Great job to Michelle and the team for all the support they provide to client, especially the Treasury side. They have been great in providing assistance with all the projects on site."

 From Our Clients In Property Management

Carlos  – Liberty Terrace
"Carlos continues to lead his team in the right direction. While the client has been out of the country Carlos has not only taken care of the FSO responsibilities but of other needs at the client site. He is a true team player and leader."

Belinda – Greene Street
"Belinda is the lead concierge at her site and she has no easy task. She works at one of the busiest properties and she carries out her responsibilities always with a smile on her face. She has been in the role for some time now but she continues to grow and learn."

To Our Professionals On Campus

Staff
“Thanks for all your kind help with mailing and shipping, whether it’s a big office project or a birthday gift that has to get to another state (or country), you always come through with a smile!” 


                                  To Our Team At The Tax Innovator Of The Year

Team
"Our day to day contact and the senior decision maker toured the client site last week and expressed how happy they are with the great work of the team. They were impressed with the space and the progress the team has made. The client appreciates the efforts of the team and look forward to more great work and service."

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner

Chief Happiness Officer  

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"None of us is as smart as all of us." 
~~Ken Blanchard
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TED Tuesday: Build A Tower, Build A Team | Tom Wujec

"And sometimes, a little prototype of this experience is all that it takes to turn us from an "uh-oh" moment to a "ta-da" moment. And that can make a big difference."

Good Morning Folks,

Our site managers have incredibly varied job roles—their responsibilities include everything from overseeing change management to implementing internal communication strategies and new office technologies. For site managers looking to stay on top of workplace and technology trends, TED Talks can be a great resource. 

Tom Wujec's talk is a case in point. With almost 4 million views it outlines a staple team building exercise—he engages different groups in a simple tower building contest. The competition pits groups like kindergartners, engineers and CEOs against each other to see who can build the tallest tower within a time limit. The talk unveils some unexpected results, with teams who remove ego and focus on iterative methods winning over teams consisting of people typically in leadership positions. Managers who work with project-focused teams may find this talk especially helpful as it holds valuable information about matching incentives, skill sets and work processes in order to achieve a goal.

Tom Wujec presents some surprisingly deep research into the "marshmallow problem" — a simple team-building exercise that involves dry spaghetti, one yard of tape and a marshmallow. Who can build the tallest tower with these ingredients? And why does a surprising group always beat the average? Have a look:

With topics ranging from employee habits and leadership tactics, to big data and technological innovations, here are some other important TED Talks we've showcased for site managers to watch:

Jason Fried: "Why work doesn't happen at work"

David Autor: "Will automation take away all our jobs?"

Thanks to David Spence at Office Space for leading me to today's talk. And thanks to you for watching.

Have a GREAT day,

Mitchell D. Weiner

Chief Happiness Officer  

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"Procrastination is the grave in which opportunity is buried”
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Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE. 

Shout-Out Wednesday: Thanks For Always Wearing A Smile On Your Face… For Always Assisting

"You are a true asset, and we admire the work that you have done, are doing, and will continue to do for us.” 

Good Morning Folks,

Here are this week's Shout-Outs. We appreciate all your hard work and commitment and are very proud of you.


                                    From Our AMLAW 200 Clients

Marcus — Dallas
"Marcus goes above and beyond to help out every chance he gets, and the staff is very appreciative."

Khary & Sandy — Dallas
"Khary & Sandy have done a great job with document destruction per policy. They have also been great mentors to the intern that has been assisting at the firm."

Buddy & Jeremy — Boston
"We are very thrilled with all of your the hard work and efforts."

Greg — New York
"Greg went above and beyond during an event to show initiative. HE noticed a person wondering the office and escorted the person back to the boardroom. Greg then sat outside the boardroom to keep an eye on that person. Once the person left Greg also notified security in case the person tried to come back into the building."

Monica & Rachel — Houston
"Rachel and Monica both answer any and all requests for files in a timely manner and never miss a beat in the Houston records department. They are welcoming and willing to assist in anything that may come up throughout the day.  They are both versatile in each of their positions and can fill in to help in Office Services or cover reception when needed."



                                          From Our Retail Clients

Sultan  & Angela — New York City
"Sultan and Angela have been working together seamlessly for the past two months. They flawlessly completed 4 large repro jobs including 1 over the weekend to be ready for early morning meetings on Monday."

From Our Wall Street / Financial Services Clients

Andrew & Julio — New York
"Andrew and Julio always have the best "can do" attitude in everything they do. They are helpful in all things especially in the setup and break down of rooms for big events and meetings."

Sharifa — New York
"Sharifa is a tremendous assistant who makes everything run smoothly."

Lakisha — New York
"Lakisha did a tremendous job assisting in the preparation for a seminar on site. She arrived very early and stayed late for a Friday to ensure that the seminar went smoothly."

Alexander — New York
"Kudos to Alex for transporting documents to from a very important meeting. The success of the meeting was due in large part to Alex’s help and care with the sensitive information."

At The Headquarters Of The World's Largest Advertising Agencies

Frederick — New York
"Frederick is always willing to go the extra mile to make sure that tasks are completed on time. He also volunteers for a delivery that needs to made every day. He truly exemplifies FSO's “all Hands In” motto."

Roxanne — New York
"Roxanne supports conference center operations. She has displayed top notch customer service skills. Always helpful, she is incredibly polite, professional and courteous."

Tory — New York
"Tory has recently made additional efforts to ensure that packages are tracked and delivered successfully. The extra assistance is very much appreciated."

From The World's Largest Professional Services Firms 

Faiza — Madison Avenue
Faiza an be counted on every day to always make herself visible and proactive by going around the floor and asking for any assistance that she could provide morning and afternoon. She lets the team know where she will be so that she is reachable for any requests. Her assistance is valued by all she helps."

Elaine — Madison Avenue
Helpful and pleasant, Elaine communicates with the team to make sure things are going well. We are impressed with the level of hospitality and care she has shown."

Icelsa, Elaine, Kimberly & Melissa — Madison Avenue
"Icelsa, Elaine, Kimberly and Melissa provided much needed event support. They assisted with the room set up and laying out all the material for the event. Their help ensured the event ran smoothly."

At One Of The Big Four Mobile Communications Companies

Juan — Bothell
“Thank you for always wearing a smile on your face, for always assisting Polly and I when we needed, and being there to ensure that the buildings are kept tidy with supplies and name plates. Even though there is A LOT going on here you never seem to get overwhelmed and always get the JOB DONE. You come by our desks every day to see if we need you to do anything for us and we truly appreciate it. Thank you for all your help with the mail delivery, name plates, room checks, and daily emails. You are a true asset, and we admire the work that you have done, are doing, and will continue to do for us.”

 From Our Clients In Property Management

Christian
"Kudos to Christian for going the extra mile and walking up 14 flights of stairs with a guest who was afraid to take the elevator. That is superb customer service and reflects our values."

Gloria, Daniel & Jorge — Working On A College Campus
"Your entire staff is terrific! They’re always so friendly, helpful, and professional. I could always count on them to take care of all my requests."

A big congratulations to LaDon (pictured ), Donald, and Linda on graduating from our Future Leadership Program! We are so proud of the three of you and you have a bright future. Keep up the great work, energy and positive attitude. 

To all of those applauded, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. I am so proud of all of you, and to count you among the FSO family. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"The greatest good you can do for another is not just to share your riches but to reveal to him his own."  ~~ Benjamin Disraeli
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