"Great companies like FSO make sure that opportunities are available to all levels and not only to a select few. No other outsourcing company does this for their staff and I am a living proof, because I’ve been in the business since the dinosaurs roamed."
Good Morning Folks,
As we approach Memorial weekend and the start of Summer, I cannot help but think about this past week with FSO.
What a great four days showing the legal community what a powerhouse and how different FSO can be. From the way we represented in the booth, to applying our sticker on the Bingo game, to the receptions and dinner, to interactions in the hotel, EVERYTHING about FSO was awesome.
“Everyone was buzzing about FSO” and how we gave off a “great aura of excitement” that has not been seen in a long time at these events. I really do believe we made more than just a splash... FSO caused a flood and everyone is treading water through our immersion, passion and excitement!
As you continue to read and hear about all of the amazing activities and national coverage/visibility of FSO, I cannot tell you how many people and prospects we spoke to over the past few days talked about how their current provider just does not take care of their people.
We are the people company and our job is to make good people great and that what is most valuable to us is our people - that we care and spend all of our time training and developing our people. We're also a happy bunch.
We had the ALAers laughing and smiling in the aisle. We made sure everyone knew that FSO was both the happiest place to work and to put to work for you, and it showed.
Our CIO Tom Pategas made a splash with his rear projection, frosted glass presentation of the office of the future. Great eye catcher for the booth and very different than everyone else.
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| Face Time at ALA 2014 |
During ALA we also launched an exciting new service that evolved from client needs and changing market conditions in a world where threats are the new norm and the unfortunate reality is that companies can't take safety for granted.
Our newly branded Secured Customer Experience is already making noise in national press. You can read a case study here.
Secure Customer Experience exemplifies my commitment to never stop innovating, to always be (re)IMAGING new and better ways of serving you.
What did I learn from our employee communications this week back home, and our time together in Toronto?
==> Shawn Curwen: Be A Little Better Today At Something Than You Were Yesterday.
==> Region Director Larry Wallace: It's All About Strategy.
"FSO’s strategy is to provide the best hospitality to all our clients with white glove service and more importantly give each and everyone us the opportunity to achieve our dreams of success. A strategy could be presenting to your client how we plan to save them costs, provide new services or get them to be the best reference ever."
==> Joseph W. Yap: Every Day Presents A New Opportunity To Be Great Do Something Great For Others.
"How lucky are we to be able be given new chances to improve ourselves, improve the way we serve our clients, improve the way we work with our staff, as well as to improve the way these opportunities are spread among all levels of employment at FSO. This is important. Because great companies make sure that opportunities are available to all levels and not only to a select few. No other outsourcing company does this to their staff and I am a living proof, because I’ve been in the business since the dinosaurs roamed."
==> Northeast Regional Director, Christine Rainey: The Difference Between Quitters And Climbers.
"A Quitter simply gives up on the climb up the mountain or challenge. Quitters often blame others, become overwhelmed, and allow adversity to stay a lot longer than necessary.
"Campers generally work hard, apply themselves and pay their dues in life to get to the next level. Then they plateau by planting their stakes in the ground, pitch their tent and camp out there for a while. "
"Climbers are a rare breed. They continue to learn, grow, strive and improve until they grow so far they look back and say “I gave it my all”.
It is truly humbling to reflect on such a fantastic week with so many contributors, and every department should be proud to have their hand in our success.
We rocked Toronto and left a great impression for FSO. I enjoyed the face time with clients, partners, legal thought leaders and our employees at ALA 2014, and appreciate the tens of thousands of you who have follow our journey albeit virtually, on social media.
Blogging, tweeting and "linking in" takes a lot of work that our competitors haven't stepped up to invest in. But what makes it all worthwhile for me are your likes, shares, comments and private messages of approval and gratitude for daily doses of inspiration.
Meanwhile….
As we enjoy our holiday weekend, let us take a moment to remember those whose service to our country guaranteed our freedom to do so and especially those who gave the ultimate sacrifice.
From the Entire FSO Family we wish you and yours a meaningful and safe Memorial Day.
To all of you who took the time away from your families and your selling areas to attend ALA 2014, thank you!
Love Life,
Mitchell D. Weiner
Chief Happiness Officer
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"As challenges arise, I encourage you to look upon them as opportunities."
~~Paula Barnes, 2014-2015 ALA President
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