"I lift thee and thee lift me and we ascend together."
Good Morning Folks,
WOW!!!! 2014 let it Shine, let it Shine.
FSO has taken the industry by storm! With operations in 57 major US cities and a clear focus on concierge service, our goal remains the same - to help firms improve operations & SAVE MONEY.
Specializing in transforming front of house and back office operations, we are excited to share with you how our clients are leading changes in their firms that are driving cost savings, increasing profitability, creating operational synergies and efficiencies, attracting top talent and taking better care of people - all with FSO!
We're well practiced in the art of hospitality, and there's this sense that we've all been friends for a very long time.
To help our people help you make this happen, FSO is bringing to life amazing and exciting new awards & recognitions. I think every day, regardless of your job title or gravitas, you need only to ask yourself and those around you - how can I help YOU do better things, in better ways?
How do we overachieve our competitors? It's always been a simple formula for me: "Love your people and let them know it" -- the simple recognition that what they do matters.
It all about "putting yourself in others shoes"; empathy is one of the key qualities to flourish and blossom the talent. Showing and truly believing in what someone can achieve always helps them get there.
Everyone is talented at something. We help them discover their talents. Talent will come out if there are opportunity, reasons, and incentives to do so. I find this enables and encourages talented people to do what they really want to be doing - more.
We create an environment that focuses on developing the strengths and unique talents of the individual. We open their eyes to the endless possibilities of believing in themselves.
Talent often resounds with passion. Whether as a co-worker, manager or non business relationship, if you can help people identify their passions and identify what it takes incorporate their passions into daily life and short and long term goals, then you will have a chance to see people thrive and be producers and leaders not just cheerleaders and followers.
Ultimately, passion is the driving force behind success and happiness that allows us all to live better lives.
To our team I ask: "Rock it and make a difference everywhere today. Front of house sites. Put on that extra smile and share a positive FSO smile and attitude to everyone that comes to our front desks. Security. Meet and greet and more. Make today, FREE smiles day." They will smile bigger.
So go out of your way to smile to everyone. Or to nod. Or to introduce yourself.
And when someone does something that helps you, even in the smallest way and even if it's their job, go out of your way to say thanks. Make it your mission to recognize the people behind the tasks: the people that support, that assist, that make everything possible.
To our leaders I ask you to: "Encourage. Compliment on things that your team does well-- Be authentic and a role model and not a judge; be enthusiastic as a model." Show people they matter--especially to you. By recognizing people--especially those who have been conditioned to not expect to be recognized--we add a little extra meaning and dignity to their lives.
At every level at FSO, I encourage you to teach... to share with others. I’ve seen this reignite passion and provide a sense of purpose beyond their daily work load.
Acknowledgement and enthusiasm of another’s talents breeds confidence. Celebrate one another regardless of age or circumstance. Offer genuine praise, support and encouragement. Believe in others even when they can’t believe in themselves. Create a safe and fertile environment for the birth of new ideas.
Most importantly we have to understand that as an individual you can only go thus far, but as a team you can achieve greater success.... When you have your teams fullest dedication and passion and that's when they are connected to a common goal..... Nothing can stop them from achieving it.
As I moved forward and up in my own career, I realized that it's important to pay it forward and give it back. Always. I want to be known as someone that shares knowledge, not hoards it. If I can inspire a person, their talents will blossom.
Because at the end of the day, the most important resource in the entire universe is YOU. Products, services, innovation, ideas, breakthroughs – they all exist in your head, your heart and your hands. The output of your thinking, the engaging of your heart and the enlistment of your hands create profound results.
For me, it is a dynamic life and I never miss an opportunity to put 'smiles on the heart' of colleagues. The heart is the most important measure of the employee; if he/she is truly involved in the moment and working from the heart then good fortune happens.
Yes we want to be the happiest place to work but we also want to build a nation of better business professionals and leaders.
Together, "yes we can" do it. We are pumped super excited and ready to rock.
Have a GREAT day and a BETTER week!
Mitchell D. Weiner
Chief Happiness Officer
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