"I wanted to extend a huge thanks to you and Kevin for the work you did for me tonight. The ability for you two to turn around my presentation materials was absolutely clutch. Your help is so significant to me and us as a firm."
Good Morning Folks,
FSO entered into strategic partnerships with clients to (re)IMAGINE non-core functions including Reception, Guest Services, Hoteling, Copy/Reprographics and Records, so enabling our clients to concentrate on their core competency of creating value for THEIR customers.
In a time of rapid business change and disruption, FSO has been able to make a positive and powerful impact on our client's bottom line. Every day our hospitable teams across the USA helps clients improve service, reduce cost and take better care of the people who help make it possible.
In part one of yesterday's "Shout Out" post, I celebrated our award-winning rockstars. Today we hear directly from client management about some of the AWESOME ways our motivated, team oriented, passionate people supported them in the month of February.
Aaron, I just wanted to thank you for everything you did today to make the Boy Scouts Leadership meeting a success. There were 60 visitors and upon arrival they made some unexpected requests such as visitor internet access, validated parking, different room set, etc. As usual, you handled all these requests with grace and professionalism.They were very impressed with our office and everything ran smoothly. Thank you again, you are terrific!
==> Anthony Gelonesi, PwC Boston
Anthony Gelonesi substantially exceeded expectations… he approached all his tasks in a professional manner leveraging the knowledge that he gained from research and other past projects. He was quick to learn and is willing to do whatever was needed to deliver an outstanding work product. He worked diligently to compile all the documents and supplies needed for the workshop. Our team executed the workshop flawlessly and a lot of the credit can go to Anthony and his efforts. Anthony is dependable, professional and has the ability to lead production of client facing documents to deliver a solid engagement product. I look forward to working with Anthony again on our next project!
==> Ariel Shirley, PwC Washington DC (1301 K St)
"You have no idea how much I appreciate the assistance. You are great. You've inspired me to want to get this done today."
"Everything was perfect. They loved the food, the room was clean and ready for us and I especially liked how you stayed to make sure everything was in order. Thank you for your professionalism!"
"I am just writing to let you know that the Ariel who is responsible for the pantry and kitchen here has been doing a really good job. She is polite. She cleans up the counter top, reorganizes chairs and table, keeps everything in great condition. I really appreciate her work."
"I just wanted to let you know that you gave us exceptional service last Friday even with the last minute notice about lunch for our practice. You were courteous, professional and extremely helpful in our set up and cleanup process. Also you remained patient in the confusion and assisted our guests with various amenities needed throughout the lunch. I can't thank you enough for all of your help. You have an amazing personality and it is your willingness to always be helpful that is very much appreciated by not only me but the FSR practice as a whole. Thanks again for everything you do daily and we are happy to have you as the caretaker of the 10th floor."
==> Camille Gosnell, PwC Atlanta
I wanted to write a short note on Camille Gosnell. She did a great job helping set up the HR Roundtable today with clients, held in the office. The catering was exactly as ordered, based on her recommendations, and on time. She also accommodated last minute requests for extra tables, etc. I really appreciate Camille's hard work and in particular her professional demeanor and great attitude. She was a large part of the success of today's event.
==> Carol Richardson-Lovett and Susan Harvey, PwC Philadelphia
"I just wanted to reach out to you to tell you what a fantastic job your front-desk staff on the 17th floor (Susan and Carol) have accomplished. Your front desk team was very helpful and efficient. Happy to say..."everything went smoothly”. Thank you for managing such a great team!"
"Carol, In the Philadelphia office has been a big help, she went ahead and make the copies as requested. The copies will be at the front desk with your name on it. Thank you Carol, I need one of you in every office."
Thank you for all you do. You always make me feel as if nothing else matters, until I get what I want...Thank you!
==> Chad Marshall, 300 Madison
"I would like to tell you how much I appreciate Chad Marshall's sympathy every morning and lunch breaks. Chad's smile and informal discussion every time I arrive at the office are sincerely a motivation to go to the office. He is often the first person with whom I discuss the morning and I m pretty sure the welcome he gives to every PwC employee has a positive impact on most of them!"
"I work at 300 Madison, and I just wanted to let you know that Chad is doing a fine job as greeter in the mornings. Just wanted to let you know that your people's work is appreciated!"
"I've been working at PwC for almost 6 years now. Recently due to changes in the firm, FSO has taken over providing Office Service support. One of the changes, as you are aware, is now we have a greeter at the top of the escalators. Well, early on I took a moment to meet Chad, our morning greeter. He was so welcoming, that big smile and friendly hello, it made me just want to introduce myself. Now every day, I get that same warm hello, regardless of how cold it is outside and it just helps me start my day off right. Chad has called me by name since our introduction and we often have a moment of chatting before I head up to work. It is a very pleasant experience. I wanted to let you know that Chad is making a difference in my world, starting my day off with a smile. And while others may not say so, I'm sure he is making a difference in their world as well."
==> Charles Cummings, PwC Atlanta**6 KUDOS IN 1 MONTH**
"I'd like to take this opportunity to send a quick note regarding Charles Cumming. In the time I have worked here I have found Charles to always be optimistic and eager to help. In particular we had an issue this past November with a print job for one of our symposiums. Charles not only stepped up to the plate, but he ensured the job was done by the morning of the event having stayed very late into the night to complete it. With the transition of the staff to the new services, it's been very comforting to know Charles is still here and willing to help at a moment's notice."
"As many years as I've worked with you, you continue to amaze me with your work ethic and professionalism. I can't count the number of time I've needed special help with something, and you never fail to come through. It's not just doing your job, which you always do, but going beyond what is required and expected--and my expectations after all these years are high. You personify the PwC Experience, consistently delivering more than is expected. It's a pleasure to work with you."
"Charles' work ethic proves that he doesn't come to work just to get a paycheck and go home but he comes to do his job and tries daily to go above and beyond. He helps people and appears to enjoy helping everyone. I have never once heard him say "that's not my job"; instead he says - sure, I'll be glad to help. If the request is out of his realm, he offers to get someone that can help then he contacts the appropriate person and follows-up. The most amazing thing about Charles - he is always smiling and laughing. That is a great sound to hear."
"Charles Cummings continues to be the ultimate “go to” person for all my complex reprographic requests. Charles listens to my requests, makes useful suggestions, understands the expectations and importance of the final deliverable and always delivers on time and with a smile."
"Thank you so much for bringing my completed print job to my desk. I came in late this morning (dr appt) and the box was sitting there on my desk. It was not only above and beyond, it was a huge relief and a big time saver!"
"As Charles is now a member of FSO, I have noticed that he still continues to have the same good work ethics as he has always shown to PwC. Charles has been mentoring the new FSO team members on how to use the reprographics equipment and handle the numerous requests that are come in throughout the day. He is very thorough in explaining the PwC policy to the new FSO employees and assists very well in getting them acclimated to the PwC culture. I will say that Charles has been very patient in helping the new FSO employees as they strive to provide the same superb service as he delivers on a daily basis. It is very obvious that the new employees look to Charles as their role model and have the greatest respect for him."
==> Charles Turay, Larry Beal & Penny Vaughn, PwC Washington DC (1730 Pennsylvania Ave)
Thank you all for assisting with coordinating the VAN Operation Jumpstart clothing collection. We were happy to see that we did get some collections thanks to your efforts, and I know you all worked hard to try and communicate the collection throughout the office. We dropped off the donations last night at the event and wanted to say thank you for contributing to PwC's commitment to supporting Veterans.
==> Christy Robledo Rictor Harris, & Tamon House, PwC Houston
I just wanted to specifically thank both of you (and please pass my thanks to your team) for making sure that this last minute request was completed. I very much appreciate your help and hope that you have a great evening.
==> Elizabeth Certuche, PwC Spartanburg
I wanted to let you know that Elizabeth is doing a wonderful job here in the Spartanburg office. It is clear that you were very meticulous with your training. Not only did you do an excellent job training Elizabeth but, also with the work you did during your stay at our office prior to hiring the new FSO staff person.
==> Francis Flete, PwC Jersey City
You rock Francis, Thanks so much, as always you are so helpful & professional!
==> Frank Moore & Robert Hensh, PwC Philadelphia
Thank you and Rob so much today for helping L&D find the materials for Thursday's course! I really appreciate you stopping everything and figuring out Exec Com had shipped it to me.
==> Gerard Lyons, PwC Florham Park
You are always so helpful and happy to do whatever is asked of you. Even though you were one of the only one's in the office yesterday, you took the time to help me. I appreciate your willingness to jump in whenever is needed and with a positive attitude.
==> Israel Hernandez Del Hierro, PwC Denver
Israel does such a great job with whatever any job that comes his way in repro. He is extremely responsive, thorough, kind and has the best attitude! I really appreciate his communication style, attention to detail and his project management skills.I trust that Israel will complete whatever project I send him with ease and he will ask questions along the way if necessary. He reviews each request and responds within a timely manner, communicating any potential delays due to workload, etc. A big THANK YOU to Israel, we appreciate all your hard work!
==> Janette Davies, PwC Charlotte
I just wanted to send you a quick note to say thank you for assisting me with the file request. I know it was late in the day, but you were willing to stay and make sure that my request had come through, the file was in fact in Charlotte, and send it out by overnight mail.
==> Jeremy Ifill, PwC Hartford
I really appreciate your help - your positive attitude is so appreciated!
Thanks so much for moving my files drawers from the 23rd floor to a new set of drawers on the 24th floor, as well as my mail folder. That was fast! I checked them out this morning and you did a great job of organizing them the way I had them set up on 23. I really appreciate the great service and support that you provide.
==> John O'Gara, PwC Chicago
You are a superstar!
==> Kapeka Eason, PwC
Just want you to know that Kapeka when out of her way to help with a mix up on a conference room today. She was a great help.
==> Kevin Norris & Terence Smith, PwC Philadelphia
Wanted to extend a huge thanks to you and Kevin for the work you did for me tonight. The ability for you two to turn around my presentation materials was absolutely clutch. Your help is so significant to me and us as a firm. Really, really appreciate it. Thank you both.
==> Lance Fawbush, PwC Atlanta
He is always willing to help, and go the extra mile to ensure that things are taken care of and the PwC standards are met. He has great pride in his job and it shows day in and day out without wavering. I know that when Lance contacts me regarding a request, I know without doubt, it will be taken care of. He does excellent work and he is always on top of things. I appreciate everything Lance has done today, yesterday and moving forward.
==> Larry Beal, PwC Washington DC (1730 Pennsylvania Ave)
"I wanted to send a quick thank you on your team's performance this afternoon. While on the walk here from the client site, my manager realized he had not booked a meeting room through you and your team. With our meeting in less than 15 minutes, we began to panic as the rooms seemed filled and there were no spill over spaces. Without breaking a sweat, you and your team not only found us a room, but went above and beyond and found us a better room, to accommodate our meeting with a potential teaming partner.Thank you so much for the support. Not just today, but as always. Much appreciated!"
"I wanted to take a brief moment to comment on Mr. Beal's exceptional work performance. He has displayed an exemplary work ethic and is always willing to lend a helping hand within the times I have worked with him. His willingness to ensure the conference rooms are organized for the PwC Security Briefings is appreciated so the security staff can focus on the task at hand. Mr Beal is a pleasure to work with."
==> Larry Beal & Taria Singleton, PwC Washington DC (1730 Penn Ave)
"Thanks again for your help this morning before, during, and after Charter Board Partners' event. We are so appreciative of the space you shared and for your responsiveness. It was a quick and successful morning, but we couldn't have pulled it together without your support (and PwC's partnership).
You went above and beyond to assist with audio/visual, room bookings, food ordering and organizing, guest security/access, and materials delivery. You always help with a smile that makes working with you a joy. It is always a pleasure holding meetings/trainings at 1730 Penn Ave because of your smooth facilities management.
Without your support the meeting and event would not have been possible.You both are the best!
I appreciate your quick response and pro-active attitude in coordinating the meeting room reservations and actual setup of the conference rooms, coordination of personnel access, and storage of supplies and HeroBoxes. These were all key factors in ensuring the events were a success."
"I want to personally thank you both for your tremendously professional and supportive assistance as I've navigated my required access to multiple PwC office locations."
"As always you anticipated our needs before we did and helped make the conference a success. Your positive attitude and tireless work ethic are what make 1730 a great place to work!"
"Larry Beal and Taria Singleton were key members in making the Howard University Site Visit go as smoothly as possible. Both were available in the days leading up to the event to coordinate details and logistics of the set up needed for the day and assist with catering questions. On the day of the event, both Larry and Taria went above and beyond to ensure all setup of the training room was correct, catering was set up, and students and staff knew where to go. They were also available for a few last minute requests and assisted in finding a few last minute supplies. Larry offered to give the tour of the office to the students, giving them a great experience. Larry and Taria had great attitudes and I enjoyed working with both of them! The site visit would not have gone as great as it did without them!"
"Please allow me to express my appreciation and gratitude for all that you do for me and my team when we have work to conduct at the 1730 Penn office. Your consistently exceptional customer service is exemplary. The way you greet us with a smile, recognize our names, help us find space to work individually and as a team, and the professional manner with which you greet our visitors. The way your keep all the working spaces, offices and conference rooms organized and clean. The manner with which you jump in to fix any technical glitches in no time. I can go on and on. Your high level of customer service and attention to detail shows your respect to us as individuals as well as your respect to our time and productivity. For all of this ThankYou."
==> Matt Simon, PwC Records Manager
I just wanted to let you know how much I have appreciated working with Matt Simon in the first 90 days of the transition. Matt has impressed me with his ability to dive in and learn the Records procedures and details of RMS system. When issues arise he consults me appropriately and together we resolve them. I look forward to further work with Matt. Thanks for hiring an experienced Records Manager who hit the ground running and brings a lot to the table.
==> PwC Miami
I wanted to take a moment to thank you for the hospitality of the Miami office team throughout the planning and delivery of the Global Consulting leadership team meeting that took place yesterday. Alicia, Abel, Monica, Brittany, and Philbrick all provided great support around making the necessary arrangements for a large group of strangers to operate a successful meeting in an unfamiliar venue. The help and friendliness were much appreciated. Many thanks to you and your team.
==> Patricia Pritchard and Raul Torres, PwC Rochester
Patricia and Raul have been fantastic handling all the logistics for this large session. I don't have worry about anything now - they do things exactly the way the need to be done. Most important, this allows me to focus on my responsibilities of facilitating these large meetings.
Patricia has been proactive about reaching out to me week before the session making sure I did not forget about the timing for food ordering, room set-up, etc. I have personally received a lot of compliments on how 'smooth' these sessions are. As much as I would like to believe I am a good facilitator (ha!), I would not be able to deliver a high-quality product to my client without Patricia and Raul helping me.
==> Patricia Pritchard, PwC Rochester
I just wanted to pass my warmest thanks for all of Patricia’s hard work and outstanding contributions that she has done in the last three months. I know how much time and energy that her role demands and I deeply appreciate all of her efforts to adjust to change, turn things around and make it a great success. As always, it’s great to know that we can count on her to go the extra mile. Patricia, Thank you again for all you do for our group and for PwC
==> Paula Dishmon, PwC Chicago
Paula was and continues to be a key component to getting this office set-up properly from installing a new coffee service to helping me manage the day to day requests for supplies. She is always available when I reach out to her and she promptly responds to all my requests. Her dedication to her job as enabled me to perform my job without hindrance. It is a great pleasure working with Paula and I'm very appreciative of her efforts and hard work!
==> Regina Todd, PwC Nashville
Thanks for all your help!
==> PwC Salt Lake City
I am very pleased by what I perceive to be an improved state in the SLC office. Surely cleaner. Definitely more organized...the mailroom, repro area, file area, kitchen and general public areas. Things that used to bug me, seem to be much better. There used to be "stuff" sitting in open cubes ....no more.
==> Roberto Carrillo, PwC Seattle
Just wanted to thank you for going through the presentation after printing it and prior to bringing it upstairs and noticing the page errors. This always makes a difference and of course ensures we deliver an error free document to the client.
I wanted to recognize Roberto for helping me meet some very tight deadlines today. He completely dropped everything and made the request a priority which was a great experience for both myself and the requestor (and the client as well)!
==> Ron Roberts & Ty Harris, PwC Philadelphia
I just wanted to let you know what a great job Ty Harris and Ron have been doing cleaning out cubicles and file drawers. I know Ty is new to your organization but I'm really happy to see that you, once again, have picked a really nice person for our Firm. He is as personable and helpful as the rest of you!
==> Sonia Hernandez, PwC LA
Pursuant to our conversation last Friday afternoon I wanted to say thank you for all that you have done for our mail room and our reprographics departments. The gentlemen look superb in their fresh white shirts and ties. They are a compliment to you and their appearance demonstrates and enhances their professionalism.
==> Terence Smith, PwC Raleigh
It is clear that Terence has set up all the office functions in the Raleigh office to run efficiently. Everything is well signposted and organized. Terence is quick to offer his assistance and is clearly very dedicated to helping everyone in the Raleigh office. Terence is an outstanding ambassador for the Raleigh office.
If Terence had not responded so quickly to this situation, we would have missed our deadline. I really appreciate Terence's willingness to pitch in and help out at crucial times like this one.
I really appreciate your pitching in and helping me to get the financial statements copied, bound and shipped. Even though it was snowing outside creating hazardous driving conditions, you stayed until the job was complete. It is great to know that you are always willing to pitch in and assist when needed/requested.
==> Teresita Arenas, PwC Orlando
Thank you again for your hospitality towards me and my client last week. It was a true example of collaboration and teamwork as you helped get me from Philly and my client from Dallas all situated in Orlando.
Your willingness to go above and beyond enabled our partner to deliver a quality product to over 100 CEOs at the conference. Thank you for all the hard work and commitment as well as the support that you provide to me and our teams that enable us to better serve our clients and the broader firm.
==> Vanessa Oruska, PwC Philly
Thank you for your help with this. I know it was a long, grueling project and a ton of work. I appreciate your hard work and dedication to get this completed this month.
To all the FSO employees that clients took note to brag about, THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the the EXCELLENT work!
Never lose the passion, the smile and the ability to put yourself in our clients shoes and get to know what they might be thinking that makes you so special!
All of you are out in the field and have the power to make an incredible impact and a difference in the wealth and success of others.
I look forward to hearing more stories from our clients how our team has made a difference.
IT IS YOU that makes FSO who we are. Love Life!
Mitchell D. Weiner
Chief Happiness Officer
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"If you are not afraid to face the music, you may someday lead the band"
~~Spuk Tiding
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