Inspire ME Friday: Launched At ALA Nashville New Research & A New Attitude

"The FSO takeaway from the administrators visiting our booth was "what a refreshing new attitude." While this attitude is not new for us, folks who have been with competition are discovering for the very first time that service can come with friendly, kind, people who  smile and bend over backwards to do whatever it takes for you"

Good Morning Folks,

I was very fortunate to attend and be part of something amazing, at ALA Nashville, where we continue to make our FSO brand the greatest our industry has ever seen. I wanted to congratulate the Nashville team. You represented my company beautifully. I enjoyed my time with each of you very much. We learned a lot. We bonded a lot and we have seen how the FSO brand is gaining traction and how disappointing our competitors are. 

The FSO takeaway from the administrators visiting our booth was "what a refreshing new attitude." While this attitude is not new for us, folks who have been with competition are discovering for the very first time that service can come with friendly, kind, people who  smile and bend over backwards to do whatever it takes for you. It's called hospitality and if you're not getting the full white glove treatment from your present contract, perhaps it would be prudent to explore our better alternatives. At least that's what Administrator, after Administrator visiting our booth told us.

Hard to believe almost half this new year has flown by so fast as we roll into summer with Memorial Day weekend upon us. I can tell you that I have never been more focused. Energized. Inspired. Believing and hungry for success we deserve. To win the accounts that should rightfully be in a better state.

The legal profession is undergoing massive workflow changes not only in their records and document management processes, but across all support/non revenue generating operations. 

Supporting a multi-generational team of executives (from interns to associates, partners to the management committee), with a multi-generational hourly demographic workforce, law firms need to run their firms differently.  It is no longer an option not to!
Law firms MUST run as better businesses. They are looking for “Service Partners” (not just “vendors”) to help them (re)IMAGINE….to educate them and provide the ability to do what they would want to do if only they knew it was possible.”

With young professionals coming to firms in ever greater numbers, the generational differences between older partners and young Millennials can no longer be ignored. Learn how today’s successful law firm embraces diversity, discovers keys to motivation and commits to making itself a great place to work — for every generation.

That's why, at ALA Nashville, after months of interviews and extensive examination, we released a proprietary research paper: "The Changing Role of the Legal Administrator: Managing and Motivating a Multigenerational Workforce In The Face of Continuous Change.” The paper helps you learn how to make your firm a great place to work — for every generation.

In presentation after presentation we hear that the back office folks are being forgotten about. That they are disappointed with their the outsourcing vendor, who has done nothing for its people in terms of motivation AND training. 

That’s where Onsite Outsourcing with Future State Outsourcing (FSO) comes in. By partnering with FSO, outsourcing can become a leverage that can help use new resources for new projects and help drive revenue growth.

If you use outsourced back office or front of house support services, IT, print, copy, records retention, conference and other hospitality services you can reserve your FREE copy of our workforce research HERE

Meanwhile….

Memorial Day gives us a welcome break from work, a chance to spent time with family and friends. Time to enjoy a day at the beach, a backyard barbecue or simply relax and bask in the wonderful weather.

As we enjoy our holiday weekend, let us take a moment to remember those whose service to our country guaranteed our freedom to do so and especially those who gave the ultimate sacrifice.

From the Entire FSO Family we wish you and yours a meaningful and safe Memorial Day.

To all of you who took the time away from your families and your selling areas to attend ALA 2015, thank you!

Have a safe, happy and joyous memorial day weekend!

Mitchell D. Weiner

Chief Happiness Officer  

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“We need to believe in the impossible and remove the improbable” 

~ Oscar Wilde

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InspireME: Stand Tall and Strong Knowing You Are Part of Something Amazing and Special

 "Great companies like FSO make sure that opportunities are available to all levels and not only to a select few. No other outsourcing company does this for their staff and I am a living proof, because I’ve been in the business since the dinosaurs roamed."

Good Morning Folks,

As we approach Memorial weekend and the start of Summer, I cannot help but think about this past week with FSO. 

What a great four days showing the legal community what a powerhouse and how different FSO can be. From the way we represented in the booth, to applying our sticker on the Bingo game, to the receptions and dinner, to interactions in the hotel, EVERYTHING about FSO was awesome.

“Everyone was buzzing about FSO” and how we gave off a “great aura of excitement” that has not been seen in a long time at these events. I really do believe we made more than just a splash... FSO caused a flood and everyone is treading water through our immersion, passion and excitement! 

As you continue to read and hear about all of the amazing activities and national coverage/visibility of FSO, I cannot tell you how many people and prospects we spoke to over the past few days talked about how their current provider just does not take care of their people. 

We are the people company and our job is to make good people great and that what is most valuable to us is our people - that we care and spend all of our time training and developing our people. We're also a happy bunch.

We had the ALAers laughing and smiling in the aisle. We made sure everyone knew that FSO was both the happiest place to work and to put to work for you, and it showed. 

Our CIO Tom Pategas made a splash with his rear projection, frosted glass presentation of the office of the future. Great eye catcher for the booth and very different than everyone else.

Face Time at ALA 2014

During ALA we also launched an exciting new service that evolved from client needs and changing market conditions in a world where threats are the new norm and the unfortunate reality is that companies can't take safety for granted. 

Our newly branded Secured Customer Experience is already making noise in national press. You can read a case study here. 

Secure Customer Experience exemplifies my commitment to never stop innovating, to always be (re)IMAGING new and better ways of serving you.

What did I learn from our employee communications this week back home, and our time together in Toronto?

==> Shawn Curwen: Be A Little Better Today At Something Than You Were Yesterday. "It’s a worthy goal and some days I achieve it. I achieve it on the days when I intentionally go after it. The key to achieving almost any goal, even simple ones, is INTENT. You won’t get better by accident, you get better BY purpose, ON purpose, and FOR a purpose."  

==> Region Director Larry Wallace: It's All About Strategy.
"FSO’s strategy is to provide the best hospitality to all our clients with white glove service and more importantly give each and everyone us the opportunity to achieve our dreams of success. A strategy could be presenting to your client  how we plan to save them costs, provide new services or get them to be the best reference ever."

==> Joseph W. Yap: Every Day Presents A New Opportunity To Be Great Do Something Great For Others.
"How lucky are we to be able be given new chances to improve ourselves, improve the way we serve our clients, improve the way we work with our staff, as well as to improve the way these opportunities are spread among all levels of employment at FSO. This is important. Because great companies make sure that opportunities are available to all levels and not only to a select few. No other outsourcing company does this to their staff and I am a living proof, because I’ve been in the business since the dinosaurs roamed."

==> Northeast Regional Director, Christine Rainey: The Difference Between Quitters And Climbers. 
"A Quitter simply gives up on the climb up the mountain or challenge. Quitters often blame others, become overwhelmed, and allow adversity to stay a lot longer than necessary.

"Campers generally work hard, apply themselves and pay their dues in life to get to the next level. Then they plateau by planting their stakes in the ground, pitch their tent and camp out there for a while. "

"Climbers are a rare breed. They continue to learn, grow, strive and improve until they grow so far they look back and say “I gave it my all”.  

It is truly humbling to reflect on such a fantastic week with so many contributors, and every department should be proud to have their hand in our success. 

We rocked Toronto and left a great impression for FSO. I enjoyed the face time with clients, partners, legal thought leaders and our employees at ALA 2014, and appreciate the tens of thousands of you who have follow our journey albeit virtually, on social media. 

Blogging, tweeting and "linking in" takes a lot of work that our competitors haven't stepped up to invest in. But what makes it all worthwhile for me are your likes, shares, comments and private messages of approval and gratitude for daily doses of inspiration. 

Meanwhile….

Memorial Day gives us a welcome break from work, a chance to spent time with family and friends. Time to enjoy a day at the beach, a backyard barbecue or simply relax and bask in the wonderful weather.

As we enjoy our holiday weekend, let us take a moment to remember those whose service to our country guaranteed our freedom to do so and especially those who gave the ultimate sacrifice.

From the Entire FSO Family we wish you and yours a meaningful and safe Memorial Day.

To all of you who took the time away from your families and your selling areas to attend ALA 2014, thank you!

Love Life,

Mitchell D. Weiner

Chief Happiness Officer  

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"As challenges arise, I encourage you to look upon them as opportunities."

~~Paula Barnes, 2014-2015 ALA President 

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