"Many of us we can remember a time in the not too distant past when we were hoping for a phone call that would be the answer to our prayers...a job offer...to end the drought of our unemployed status. Being jobless is often a desperate situation; especially with a family to support it can be a heavy weight to bear."
Good Morning Folks,
What a wild ride here at FSO Onsite Outsourcing last week: a cruise around Manhattan as a "thank you" to the employees for all their hard work; 2 new sites were launched/ WENT LIVE; our National Sales Team were in NYC for an awesome and productive day of strategy, and 3 promotions were announced.
Most importantly our galactic growth continues to fuel the creation of new jobs, put people back to work, and provide advancement opportunities for roles that traditionally had been glass ceilings.
I have never taken my eye off what drives a successful company – continued innovations, changing with the times and having the ability to be flexible, and retaining great talent. Key is paying attention to the things your customer wants! Your customer is the one who creates success, you just have to be there to capture it.
And such customer-centric thinking has surely paid off for us:
- 100% Client Retention
- Exemplary Customer Satisfaction Scores
- Record Client Growth!
I started this blog as a blank canvas 272 posts and twelve months ago, now with over 40,000 visits from 382 of the Fortune 500 leaders in Legal, Professional Services, Media, Financial Services, Building Management, Retail, Fashion and Education.
I never pictured myself blogging or even being able to keep such a demanding commitment. But here I am and so glad I dipped in. Opines an Ted Keynoter that we shared with you last week, "employees, through social media, are changing how companies market to, and engage with, customers and prospects. Unauthentic sales pitches doesn’t work anymore. Instead, we are witnessing the rise of the social employee who creates a win/win proposition by leveraging their personal brands to build trust and increase the digital “surface area” of the brands for which they work."
MitchWeiner.com and our social media initiative have taken off beyond my wildest expectations. I would highly recommend that your brand follow suit.
Blogging has become one of the most fulfilling, worthwhile and personally gratifying endeavours of my career. You make it so.
Every day, people show up on these pages in search for something that motivates them. Things to get them out of bed, things to get them pumped up, things to help them make it through the day and so much more! The sense purpose and emotional compensation that comes from interacting with and helping others get pumped through social media transcends cash. That in mind...
I want to end this Monday's musing by sharing an excerpt from a touching email I received from an employee. Joe writes:
"Many of us we can remember a time in the not too distant past when we were hoping for a phone call that would be the answer to our prayers...a job offer...to end the drought of our unemployed status. Being jobless is often a desperate situation; especially with a family to support it can be a heavy weight to bear.Joe's right: Each and every day WE as a company help change people's lives for the better. My legacy is to pay it forward so people like Joe who show up with FIRE>>SKIP>> and TWINKLE... can have the same opportunities I had against all odds, coming from challenging circumstances.
For many of our folks (myself included) FSO was that beacon of Hope. Each and every day WE as a company help change people's lives for the better. Through succession planning with FLP we make it possible to help our folks forge a career where prior to joining FSO no such opportunities existed.
Faith is the complete trust in someone or something. We prefer to call it "Sleep Easy"…It's confidence. The confidence our clients have in us, the confidence we have in our leaders.
Hope & Faith is what makes us the Greatest Outsourcing Company on the Planet. Together we will make Mitch's vision a reality…and continue his legacy long into the distance..
And that's not only what makes us different, it makes us better.
Thank you for entrusting us with your business challenges. Thank you for your words of encouragement. Thank you for your support and readership of the blog and for taking time to write to me directly.
Have a GREAT day as I look forward to seeing all of you soon.
Chief Happiness Officer
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"We are never really happy until we try to brighten the lives of others.
I take happiness very seriously. It is a creed, a philosophy and an objective" ~~Helen Keller
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