"You were the first ones in office and last to leave, and you did it all with a smile. It is always such a pleasure to work with such a hard working & well organized team."
Good Morning Folks,
As FSO continues its expansion nationally, we remain focused on the people and constantly raising the bar to (re)IMAGINE™ the way to go to business - ensuring we deliver the very best experience to our clients and employees.
We believe people make or break the success of an organization. FSO hires for character, desire and attitude and then takes better care of that individual than one could ever imagine. We take care of our people and in turn, they take care of you.
Our clients love what we are doing for them. When they take time to write like this after months of being let down by their former suppliers, it is testament to what I've been saying all along: At FSO, our difference is people. They bring a passion for hospitality and service that just can't be faked or duplicated.
Hear it direct from our client's mouths:
Compliments to Mandi Richardson from an AMLAW 200 Partner in Washington, DC
"As you know, Friday was rather intense for the Planned Communities and Condominium Group. The ROFR mailing deadline was upon us, and the binders that included the supporting documents regarding the ROFR had to go out as well. Four sets of binders needed to be completed in a timely manner, then couriered to Montgomery County’s DHCA, Rockville, MD and HOC, Kensington, MD before 5:00 p.m.
Our goal was to complete the production of eight (8) extremely large binders by 3:00 p.m. Each binder contained 14 sections. Please note that the binders ranged from 3 to 6 inches in thickness, so you have an idea of how much paper (approximately 2,300 sheets) was being handled. Mandi was my binder point person in DCOS. She was fabulous. Mandi worked quickly and efficiently replacing numbered slip sheets with corresponding numbered tabs, hole-punching the original documents, and asking questions if something was not clear (the questions were minimal). She completed the largest binder with minimal supervision then completed inserting the materials in the remaining binders. Truly, it would have been a greater challenge to complete this task had Mandi not stepped up. Mandi’s willingness and cheerful disposition helped to complete production in record time. I made the call to Washington Express to pick up the binders at 2:05 p.m., 55 minutes prior to the scheduled 3:00 PM pick-up time. Then it was on to the non-traditional binders being sent to Prince George’s County DHCD. Although these were to be sent via overnight delivery and certified mail, return receipt (which meant we had some room to breathe), production went smoothly and efficiently (again).
Mandi is a pleasure to work with, and her pleasant demeanor makes it easy to seek her out. Whenever I step into office services, there is never any hesitation from Mandi to ask if she can be of assistance. She completes tasks in a timely manner, especially when given full instructions. Mandi never hesitates to ask questions, instead of making assumptions about a job.
I just needed to let you know how invaluable Mandi was to me and the team on Friday, making her truly a part of "our" team."
Kudos to Zack H serving another AMLAW 200 Firm in New York City
"Zack H. stopped by this morning to say that you helped him out late yesterday with a project. Zack wanted to let me know that you did a great job for him!
Thank you also for assisting me with the kitchen pump. Yes, Kaci; we do it all here in NY, even plumbing!!"
To Rebecca A At The Hartford Branch Of The Above Referenced AMLAW 200 Firm
"I wanted to make sure I told you what a HUGE help Becca was yesterday. I had a large load of work, which included copying a large stack of exhibits, transcripts and in addition - printing, separating and stapling and stuffing presentation folders with handouts and color copies of PowerPoints for a presentation Pam is doing at a client’s today. It was late in the day and most secretarial staff was gone as well as support services staff. Becca overheard Pam and I discussing workload and urgency and immediately jumped in. We were able to separate the load and work in both copy stations. She was fast and efficient. She then quickly and smoothly began sorting, stapling and assembling the presentation materials. Her work was error free and extremely time efficient. She is a great addition to our support services team! Thank you!!"
Hats Off To Meire M, Onsite For Us At A Boston Non-Profit Youth Organization
"Thank you so much for your help coordinating our graduation yesterday! You made my job so much easier and really helped the event run smoothly! I hope you didn’t have to stay too late with clean up. Many thanks!
For Catherine K On Point For Us At One Of The Nation's Biggest Wireless Providers
"A hug and THANK YOU to Catherine for all your help in getting shirts and hats out for the site! We really do appreciate your diligence to always go beyond your call of duty! Thank you for all you do!
Kudos To Angel I and Marc J At The New York City Headquarters Of The Nation's Largest Advertising Agency
"Our clients wanted to shoot us a note to tell us that they think Angel is great! He is always professional, pleasant and most important, on point! He makes the check in process for our guests smooth, fast and he always does it with a smile on his face. We appreciate your hard work!"
"In the last month Marc has added Conference Room and Pantry Services to his daily routine and hasn’t skipped a beat on any of his other duties. His hard work in the mailroom is apparent as soon as you walk in. He is a great member of the NY Media team. His hard work and dedication is a great example for everyone at FSO and I’d like him to know that! Thank you for providing the WOW to our clients day in and ay out!
It's clear from these kudos that everyone on the team knows their position and role and they work in harmony to execute greatness. That is what FSO is all about – a perfect harmony of perfection and greatness.
Great people like those featured above today want to be part of FSO as clients and employees because we are passionate and we CARE about what it means to be there for them.
Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.
Have a GREAT day as I look forward to seeing all of you soon.
Mitchell D. Weiner
Chief Happiness Officer
Chief Happiness Officer
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"Success is how high you bounce after you hit bottom"
~~ General George Patton
~~ General George Patton
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