Shout-Out Wednesday: A Deep Level Of Commitment To Customer Service

"She's quick to respond, efficient and handles the most complex/annoying of requests, she's been absolutely indispensable." 

Good Morning Folks,

As Founder, Chief Happiness Officer & Owner of FSO, it gives me great pleasure to share with you every Wednesday, the client fan mail I get from in praise of our employees, working on their sites. 

With a twinkle in their eye, a skip in their step and  fire in their belly, our approachable and professional guest service focused teams are brand ambassadors delivering perfect service. They exude a deep level of commitment to customer service— the whole "White-Glove" experience, and are as comfortable greeting employees as they arrive each morning as they are setting up conferences and events for the world's top power brokers, who hold key leadership and board positions at our distinguished clients.

Daryl at The New York City Offices of The World's #1 Consulting Firm...

"Darryl has been an essential part of the floor host program. He continues to excel with the surpassing requests of the clients he supports on a daily basis. Darryl is assigned to main floor for Meeting & Events which has him interacting with client visitors from across the country and territories. He is always know for functioning at a rapid pace from the time he enters the office until the end of each day. Darryl’s reliability, experience and “can do” attitude is highly valued by the clients and colleagues alike."

Rita at The Above Mentioned Firm, Chicago Office..

"We wanted to thank you for your assistance with the MPL meeting. With twenty partners involved, it was most helpful when you escorted them to the boardroom. We were pulled in many directions but we were confident all would go well because you were backing us up. Your assistance proved invaluable to us today. We look forward to the next event. Rita continue to deliver a great customer service experience for our high end clients!"

Janet at The World's Leading Daily Newspaper...

Janet has been such a great help to us! She's quick to respond, efficient and handles the most complex/annoying of requests, she's been absolutely indispensable. Thank you for all you do!

Karina at A Major New York-City-Based Content Creator...

"Want to praise Karina's performance over here at 200 Fifth over the course of the last three months. Specifically during our vendor presentations for the  Video Imaging project two weeks ago she was great in both helping the many guests and solving  some of the A.V. issues we experienced. Know this has been a transitional period for 200, and her solid work daily supporting us at the reception desk is appreciated by Original Content."

Kudos to Carolyn

"Carolyn exemplifies the FSO spirit. She is always in a great mood, always delivers excellent service to her clients, is loved by her clients, has been with the site 10+ years, and has PERFECT attendance the entire time she has worked for me. Great job and keep it up!"

The Team At a Global Political Organization...

"I want to thank each and every one of you for the excellent team work that led to the success of our event on Procurement for Women's Economic Empowerment, Friday afternoon. The seamless cooperation between all three of our business units - Development Business, Publications and the Bookshop - was remarkable. It is an important topic to work on and agenda to push forward. You can all be proud of your contribution."

Thanking Ladon

"We would like to say thank you to Ladon for his hard work and dedication, out Client loves him and would like for him to move on to his next role. Thanks Ladon for all you do."

Thanks to Gorge & Miguel

And Kudos to Jasmine!

THANKS for all you do each and every single day. Your contagious enthusiasm and cheerful smiles engage senses, touch hearts and start the day pleasantly for everyone you meet.

To other companies reading this: Rewards are both earned and learned... so spread it on thick. Love on your workforce when they deserve it .... they will surely want to repeat the experience. As Richard Branson says: "If you take care of your employees, they will take care of your customers."

For employees, forging a fulfilling career is one of the most important — and often, most difficult —challenges in building a happy life. For employers, building a culture of happiness is key to cementing their brand’s success. When these interests converge, the result is a sense of belonging through shared values and an intangible, emotional belief that we are on a shared journey.

We look forward to giving YOU your own “Shout Out” coming soon to a Wednesday near you.

Have a GREAT day,

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

Learn more about what DIFFERENTIATES FSO here

Shout-Out Wednesday: Kudos Abound For FSO's New Service— Floor Host

 "It's nice to see that team representatives help each other and work together" 

==> Introducing A New FSO Service: Floor Host

FSO is pleased to announce the launch of Floor Host, an innovative new hospitality service designed to create a better experience for the employees and guests of our clients.

Born from our long-standing relationship with the world’s #1-ranked professional service firm, our Floor Hosts are strategically positioned to provide information and direct assistance while interfacing with all other office services. Some examples of a Floor Host’s responsibilities:

Optimization of meeting room and workspaces making sure space that is booked is used and advocating for the firm’s hoteling culture and mobile way of working 

• Real time support for meetings on all floors, checking in with meeting organizers before meetings begin, providing a point of contact for additional support
• Visible support, on the floors, for guests and visitors, focused on connecting them with the right people/resources to get what they need 

Said Mitch Weiner, Founder, CEO and Chief Happiness Officer at FSO, "At FSO, the customer experience is our greatest differentiator. The cornerstone of our strategy has been "Let’s (re) IMAGINE" which capitalizes on a unique visionary skill that allows us to see something that does not currently exist, not just more of the same of what you have right now. With Floor Host, we enable possibilities previously out of reach."

FSO's Floor Hosts help bring your brand values to life and make guests more warmly welcomed.

In addition to the world’s #1-ranked professional service firm, FSO has created (re)IMAGINED Hoteling and Hospitality Services for clients including the #1 advertising agency, #1 sports marketing firm, #1 big-8 accounting firm, #1 consultant, and many of the AMLAW 200 legal leaders.

And our clients have embraced it. Hear it direct from them:

"I just wanted to let you know that Denise & Melissa have been doing a great job here on the 15th floor. They have been attentive and happy to help out when needed." 

"I'm just sending this note to say that the floor representative for the 14th floor, Kimberly, is awesome. She is so helpful and always makes rounds to check to see if I or anyone else needs any assistance. She is always very polite and professional and always has a smile.  It's very nice to have her on the team / floor."

"I also want to mention that floor representative, Denise, stops by also and she is also always very polite and professional with a smile. It's nice to see that team representatives help each other and work together. You have a great team.

"Rosie and I received much needed assistance yesterday from Denise & Kimberly in putting together a last minute event on the 14th floor. With their assistance we met the deadline for our event and were able to finish on time.

"Melissa has been a superb addition to the Floor Host team. She proves a warming sense of hospitality to the clients on her floor. A perfect example of this is the love and admiration Melissa receives time and time again from internal clients and visitors alike. Case in point by abundance of kudos she has received since the onset of the program."

"Just wanted to point out that Denise gets things done efficiently and promptly and I really appreciate having her service the 16th floor."

"I'm reaching out to you to provide my feedback on our Floor Host, Jessica. Jessica is always very friendly, helpful and responsive. We appreciate how she handles our requests with the utmost courtesy and fast turnaround. She is also very diligent with making sure under utilized conference rooms are released for others to use. She is a star on the 8th floor.  

"I wanted to comment that I've been very pleased with Khajuaan, who has been very helpful. He stops by my desk to see if I need anything, and helped me with a project. I see that he goes around the 7th Floor looking for issues, and puts tickets into the database as called for.  In addition to being responsible and responsive, he is a very pleasant person to deal with!"

Shout-Out Wednesday: Prepared, Ready and Eager to Rise To The Challenge

"Our hero, with military background, shook it off as "it was OK, and we see a lot as Concierge."

Good Morning Folks,

Jiovan is our hero today. On the job at a financial institution, he was talking someone when a seizure came on them. He did a good job, maintained his composure and called for assistance.

Coincidentally, our client is having CPR/ED training next week. Jiovan expressed interest to participate so they got him a spot. Now both FSO and its client are making a commitment to his development.

This isn't the first time one of our heroes came to the rescue. Back Shout-Out columns have plenty of other examples like the case of our Miguel, who encountered a suicide attempt while on the job at a luxury building we serve.

It was an attempted suicide. This was not an episode of "what would you do?... There was no John Quiñones to come out from behind the camera. Miguel didn't believe what he was seeing and took a moment to get his head straight. What he did next saved not just the woman (Mom) but the unborn and the 2 year old toddler. The woman intended to get in her car and when Miguel confronted her, she pleaded to allow her to get to her car to go to hospital. Miguel was, oh no you don't, he grabbed her wrist as a human tourniquet and made her sit down. She tried to convince him to let her go and get in her car but he took control and had another associate call 911 and get EMTs out. Miguel kept her awake as she repeatedly passed out.

EMTs arrived and took her away to hospital and Miguel, if you didn't do what you did, she would have bled out in 4 mins. If she had made the car, it could have cost her a lot more than her and her unborn.

The woman was OK and back yesterday at the building and her husband couldn’t have been more grateful to Miguel.

Miguel, with military background has kind of shook it off as "it was OK, and we see a lot as Concierge."

These two case studies exemplify the true culture perspective of our company. It's what we do. It's these things that separate us from everyone else. It's in our DNA! This isn't who we say we are. It's innate in our culture. It's what we expect. The only thing different here is the individuals that needed help. As a group, we are prepared, ready and eager to engage.  

Our people are skilled, trained and ready to handle all tasks at hand. Our cross-training and programs in place are essential to our clients success.Together, as a company we are capable of great things.

We get great results when we have the right people in place who have solid relationships with our clients.

To those applauded, today CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. I am so proud of all of you, and to count you among the FSO family. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"A leader is one who knows the way, goes the way, and shows the way." 
~~ John C. Maxwell

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Shout Out Wednesday: Kudos To The Best Outsourcing Team On The Planet

"This young lady clearly takes her job seriously and enjoys what she is doing. She greets me and my colleagues every morning with a smile and "how are you today? Can I do anything for you? Do you need anything?" It means so very much to have had you there to help." 

Good Morning Folks,

As FSO continues its expansion, we remain focused on the people and constantly raising the bar to (re)IMAGINE™ the way to go to business - ensuring we deliver the very best experience to our clients and employees. 

We believe people make or break the success of an organization. FSO hires for character, desire and attitude and then takes better care of that individual than one could ever imagine. We take care of our people and in turn, they take care of you. They bring a passion for hospitality and service that just can't be faked or duplicated.  

==> Compliments to Shalaine for training: 

At a time when others have cut back on the training and recognition that is essential motivation for success, this is just another example why FSO is the differentiator in the industry. Employees love what you are doing, Shalaine. Hear directly from them:

"Your hospitality training session Today was phenomenal. You hit on the most valuable points and was able to express the importance  of those points with passion and conviction."

"Your energy is contagious and you speak with such compelling inflection! "

"The ending of your presentation was the most memorable for me. I live by the statement "Do The Right Thing" especially when no one is watching. I felt every last word at the end."

"You come in and just rock the room with your amazing energy. The training was super exciting and so fun."

"Thanks so much for breaking down the meaning of hospitality. Your lovely words made it much more clearer as to what we needed to do working with this company."

"We just took the training. It was very helpful, very informative, and exciting. I loved your energy and the examples you gave."

"I find your training to be amazing! You are a breath of fresh air. You're always so happy and full of life.  You're aura is always so welcoming and your training is always insightful. You inspire me to challenge myself to be better than I was the day before."

==> Kudos To Fariyal, Jasmine, and Nakeisha:

"We had a VIP group (our competitors) for a meeting and it got a bit chaotic as the power around the table was not working and some of the guests wanted chairs that were adjustable. I kept running back and forth to Jasmine for help and although I know she wanted to throw me out the window (smile), and this is not her job, she was very pleasant, approachable and was quite helpful in reaching out to others to get us organized."

"Just wanted to write a note to let you know how helpful Fariyal was this morning.  Unfortunately, we forgot to reserve a conference room for a client meeting. We tried to reach the meetings and event group As we all ran around crazy (calling Mike, running to the office of the meeting and events group) I asked Fariyal for her help and she was extremely pleasant and was able to guarantee us a room.

"Nikeisha you are amazing! You always go far and beyond of your work. It is really a pleasure to work with you!

"She was very helpful by going downstairs and picking up my monitor vs me doing it. She offered to help me get it and i really appreciate the effort she put on her part as I was really busy this week to pick it up. So kudos to her for being very helpful. It makes the rest of our jobs much easier."

It's clear from these kudos that everyone on the team knows their position and role and they work in harmony to execute greatness. That is what FSO is all about – a perfect harmony of perfection and greatness.    

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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"None of us is as smart as all of us." 
~~Ken Blanchard
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Shout-Out Wednesday: Kudos To The Nation's Best Outsourcing Team

"The level of service that I have received has been outstanding to say the least. He is one of those folks that you look forward to seeing and always know that he has your back and is willing to work with you under high pressure deadlines."

Good Morning Folks,

FSO entered into strategic partnerships with clients to (re)IMAGINE non-core functions including Reception, Guest Services, Hoteling, Copy/Reprographics and Records, so enabling our clients to concentrate on their core competency of creating value for THEIR customers.

In a time of rapid business change and disruption, FSO has been able to make a positive and powerful impact on our client's bottom line. Every day our hospitable teams across the USA helps clients improve service, reduce cost and take better care of the people who help make it possible. 

Today we hear directly from client management about some of the AWESOME ways our motivated, team oriented, passionate people supported them in the month of November.

Manager at Wireless giant

"Every training session with you is always a delight for me and I’m sure the rest of attendees would agree. In this particular session, I really got a lot of it I’d been reading effective time management articles lately and  your training session tied it all together for her. Especially with my new position as manager of facilities in Atlanta. Great timing on FSO’s part. I needed this!"

Brian/Tyler at a Wireless giant

"I just wanted to tell you how much we appreciate Brian AKA Tyler. He has been a tremendous asset to the Canyon Pointe campus. Every time we ask him to support us with anything he is right there willing to jump in and help us! He always has a great attitude and excellent customer service."

Nikeisha, on the case for us largest professional services firm in the world, and one of the Big Four auditors...
"Hat's off to Nikeisha" for the quality work you have consistently done to help my partner, Lillian, and I book rooms, modify reservations, "brainstorm" & prepare for her events. I know this is probably something you do frequently, but it's really great to have someone knowledgeable and helpful to complete things correctly and on time, and to work professionally with us. You have been a huge help and I hope you will forward my email to your supervisor so that he/she knows you are making a difference."

From an AMLAW 200 Firm... for the work we did helping them set up an event for a non-profit client of theirs..

"Thank you so much for your help coordinating our graduation yesterday! You made my job so much easier and really helped the event run smoothly! I hope you didn’t have to stay too late with clean up."

Mary, reception at Luxury Building
"I just wanted to pass along some feedback from a resident regarding Mary at the front desk. He wanted to compliment her on a job well done a few weeks back. Apparently there was quite a ruckus after an event at VB3 and several intoxicated people were blocking the entrance to our parking garage and causing a disturbance at the back entrance to the building. The resident said while he was attempting to get into the garage he witnessed Mary dispersing the crowd and taking control. He said she did a wonderful job of managing a very difficult situation. The resident said he often sees her in evenings and she is a pleasure." Always nice to get some positive feedback! Thanks to Mary for a job well done.

Jamie- on the job at a Washington DC think tank...

"I just wanted to take a minute to highlight how talented Jamie is. I think too often we take for granted how lucky we are to have her here. As you know, we are extremely family oriented. We care about the FSO staff very much. Jamie in particular has quite the fan club here. Jamie is passionate about her job and takes it very seriously. In my opinion, her professionalism and talent have grown tremendously just in the time I have worked with her these past 10 months. It has been a pleasure to not only work with her in the Conference Center but to also get to know her on a personal level."

"Though I receive positive feedback about Jamie fairly regularly, this email is inspired by this morning’s events. A group of ours had been in one of our meeting rooms and Jamie noticed that this staff person was trying to squeeze extra chairs in at the table. Turns out, this group had grown overnight and consequently had outgrown this particular space. Jamie took it upon herself to find a larger room available. Not only did she prove that she knows how to use our meeting scheduling program efficiently and effectively (which I had never seen her do), she also moved all the tent cards, catering, and even took care of the microphones on her own – all before I had made my way upstairs at 7:45am!! She saw a challenge, she found a solution and she reacted quickly. She is a catering ROCKSTAR!"

"As soon as I got upstairs she told me with confidence what had happened. A few minutes later a member of our IT staff commented how pleasantly surprised she was that Jamie even knew how to maneuver the technology in the meetings rooms and did exactly what I would have done. Shortly after that, the staff  lead for this meeting came up to me to commend Jamie for her hard work. She was so grateful that Jamie was able to think on her feet and accommodate her. I believe her closing statement was 'we all just LOVE Jamie because she is the best!'"

"She couldn’t be more right. We do love Jamie. This is just one of the many times Jamie has stepped up to the plate and handled something with ease, accuracy and professionalism. She truly deserves to be recognized for all she does, more than our many praises ACC wide."

Yoshi, working for us at the Chicago headquarters of the world’s leading independent audit, tax and advisory firm...
"Our Team managed a very important Japanese Business Professionals Event.  A prospect client of GT was very impressed with the level of service we provided for them.  This included staying late to provide white glove bar service for the group. Thank you for your help during the event yesterday.

"Starting from cleaning the area where we had the event and escorting the guests to our event space, then making sure if we needed anything, and we got great help even after the event while we were hanging out at the fireplace area!  It was great to show our hospitality to external guests, and not only the guests but we were very impressed.  We couldn’t do well like that without your help."

Stephen and Jimmy at Boston Headquarters of AMLAW 200 leader...

"I just wanted to say that I have seen a HUGE improvement to Boston Records!!! I want to particularly single out Stephen and Jimmy!!!!    They are unbelievable!  When you ask for labels, you get them right away! I also ask for stacks of files and I feel that the lists are shorter than ever. The requests are done quickly and efficiently."

Richard at the NJ branch offices of the above-mention AMLAW 200 leader
"Just want you to know how valuable Richard is to the IP group.   He keeps the files in order and gets files whenever needed right away. The group is conducting a patent review and Richard downloaded and checked over 800 or more patents. Today he is downloading more patents for another freedom-to-operate search. The IP group keeps him very busy.  He also files correspondence in the files and rearranges the files on the shelves when needed. The file room is in good order. He is very thorough and careful with work given to him and is very pleasant."         

To all the FSO employees that clients took note to brag about, THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the the EXCELLENT work!

From logging in the package to completing the sweep to standing up and greeting every guest coming to us for assistance with a big hospitable smile, clients can count on us because we can count on you.

All of you are out in the field and have the power to make an incredible impact and a difference in the wealth and success of others.

I look forward to hearing more stories from our clients how our team has made a difference.

IT IS YOU that makes FSO who we are. Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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"If you are not afraid to face the music, you may someday lead the band"

~~Spuk Tiding

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Shout Out Wednesday: Kudos To The Best Outsourcing Team On The Planet

"You were the first ones in office and last to leave, and you did it all with a smile. It is always such a pleasure to work with such a hard working & well organized team."

Good Morning Folks,

As FSO continues its expansion nationally, we remain focused on the people and constantly raising the bar to (re)IMAGINE™ the way to go to business - ensuring we deliver the very best experience to our clients and employees. 

We believe people make or break the success of an organization. FSO hires for character, desire and attitude and then takes better care of that individual than one could ever imagine. We take care of our people and in turn, they take care of you.

Our clients love what we are doing for them. When they take time to write like this after months of being let down by their former suppliers, it is testament to what I've been saying all along: At FSO, our difference is people. They bring a passion for hospitality and service that just can't be faked or duplicated.  

Hear it direct from our client's mouths:

Compliments to Mandi Richardson from an AMLAW 200 Partner in Washington, DC

"As you know, Friday was rather intense for the Planned Communities and Condominium Group. The ROFR mailing deadline was upon us, and the binders that included the supporting documents regarding the ROFR had to go out as well. Four sets of binders needed to be completed in a timely manner, then couriered to Montgomery County’s DHCA, Rockville, MD and HOC, Kensington, MD before 5:00 p.m. 

Our goal was to complete the production of eight (8) extremely large binders by 3:00 p.m. Each binder contained 14 sections. Please note that the binders ranged from 3 to 6 inches in thickness, so you have an idea of how much paper (approximately 2,300 sheets) was being handled. Mandi was my binder point person in DCOS. She was fabulous. Mandi worked quickly and efficiently replacing numbered slip sheets with corresponding numbered tabs, hole-punching the original documents, and asking questions if something was not clear (the questions were minimal). She completed the largest binder with minimal supervision then completed inserting the materials in the remaining binders. Truly, it would have been a greater challenge to complete this task had Mandi not stepped up. Mandi’s willingness and cheerful disposition helped to complete production in record time. I made the call to Washington Express to pick up the binders at 2:05 p.m., 55 minutes prior to the scheduled 3:00 PM pick-up time. Then it was on to the non-traditional binders being sent to Prince George’s County DHCD. Although these were to be sent via overnight delivery and certified mail, return receipt (which meant we had some room to breathe), production went smoothly and efficiently (again). 

Mandi is a pleasure to work with, and her pleasant demeanor makes it easy to seek her out. Whenever I step into office services, there is never any hesitation from Mandi to ask if she can be of assistance. She completes tasks in a timely manner, especially when given full instructions. Mandi never hesitates to ask questions, instead of making assumptions about a job. 

I just needed to let you know how invaluable Mandi was to me and the team on Friday, making her truly a part of "our" team."

Kudos to Zack H serving another AMLAW 200 Firm in New York City
"Zack H. stopped by this morning to say that you helped him out late yesterday with a project. Zack wanted to let me know that you did a great job for him!

Thank you also for assisting me with the kitchen pump. Yes, Kaci; we do it all here in NY, even plumbing!!"


To Rebecca A At The Hartford Branch Of The Above Referenced AMLAW 200 Firm
"I wanted to make sure I told you what a HUGE help Becca was yesterday.  I had a large load of work, which included copying a large stack of exhibits, transcripts and in addition - printing, separating and stapling and stuffing presentation folders with handouts and color copies of PowerPoints for a presentation Pam is doing at a client’s today.  It was late in the day and most secretarial staff was gone as well as support services staff. Becca overheard Pam and I discussing workload and urgency and immediately jumped in. We were able to separate the load and work in both copy stations. She was fast and efficient. She then quickly and smoothly began sorting, stapling and assembling the presentation materials. Her work was error free and extremely time efficient.  She is a great addition to our support services team! Thank you!!"

Hats Off To Meire M, Onsite For Us At A Boston Non-Profit Youth Organization

"Thank you so much for your help coordinating our graduation yesterday! You made my job so much easier and really helped the event run smoothly! I hope you didn’t have to stay too late with clean up. Many thanks!

For Catherine K On Point For Us At One Of The Nation's Biggest Wireless Providers 
"A hug  and THANK YOU to Catherine for all your help in getting  shirts and hats out for the site! We really do appreciate your diligence to always go beyond your call of duty! Thank you for all you do!


Kudos To Angel I and Marc J At The New York City Headquarters Of The Nation's Largest Advertising Agency

 "Our clients wanted to shoot us a note to tell us that they think Angel is great!  He is always professional, pleasant and most important, on point! He makes the check in process for our guests smooth, fast and he always does it with a smile on his face. We appreciate your hard work!" 

"In the last month Marc has added Conference Room and Pantry Services to his daily routine and hasn’t skipped a beat on any of his other duties. His hard work in the mailroom is apparent as soon as you walk in. He is a great member of the NY Media team. His hard work and dedication is a great example for everyone at FSO and I’d like him to know that! Thank you for providing the WOW to our clients day in and ay out!

It's clear from these kudos that everyone on the team knows their position and role and they work in harmony to execute greatness. That is what FSO is all about – a perfect harmony of perfection and greatness.    

Great people like those featured above today want to be part of FSO as clients and employees because we are passionate and we CARE about what it means to be there for them.

Thanks fort taking the time to write to me about these gifted employees. I am always eager to hear more about how we are doing.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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"Success is how high you bounce after you hit bottom" 
~~ General George Patton

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It's Shout Out Day: Here's Kudos To Our Stars

"The hospitality, articulation, knowledge and pride these folks take in their jobs is second to none. I am blown away with the night/day attitude shift from our former partner. Great job!"

Good Morning Folks,

Our clients love what we are doing for them.

When clients take time to write like this after months of being let down by their former Onsite Outsourcing partners, it is testament to what I've been saying all along: At FSO, our difference is people. They bring a passion for hospitality and service that is unduplicated. 

To Our Team At The Advertising And Marketing Leader Whose 6,500 People In 188 Offices In 93 Countries Are On A Mission To "Resist The Usual" With FSO's Warmth and Hospitality By Their Side: 

"I want to thank you for the support your entire team has given to me consistently on all my project. The benefits fair is probably the second biggest events we put on each year.  Thank you for being flexible and all the hard work your entire team has done to make this event successful. The feedback from the vendors was exceptional. When I speak to the vendor's, they all want to come here because how well organized, the warmth and accommodating support from your entire staff and team. I cannot tell you how many people raved over the food. I truly think each year this is why the event keeps getting bigger and bigger. Some of the vendors were shocked to know that the food was made in house. Thank you everyone - until next year."

Compliments to Lolita...
"I wanted to tell you how awesome Lolita is and what a great job she's doing!!!!!
Lolita has really made the benefit portion of our EG sessions much more personal and yes very productive, Lolita takes time to ensure every new employee walks away understanding our benefits or at least what's available. Lolita also provides her contact information to every new employee. Thank you so much for finding her and allowing me the opportunity to work with her." 

Shakira at an Automotive Giant....

"I am writing you to express my heart-felt appreciation and commendation for Shakira who has brought a great dedication to her position here that is like no other! I have watched her take on many difficult situations here and show great resilience, concentration, dedication and all the while staying proactive and learning whatever she needs to make herself better at performing her job. A hallmark / calling card quality of hers that I have noticed is that she is a "Learning Machine"! Shakira has the ability to watch and comprehend very well, very fast and most of all very accurately... She has a very good heart, which you do not often find in today's world. A person who is fair and who takes responsibility for their actions is a rare find, and you have this in Shakira."

Diana & Tim at an AMLAW 200 Boston-Based Firm
"I am writing to express my thanks and appreciation to Diana and Tim in Office Services.  Diana and Tim helped my assistance Katherine with a large and urgent document production project last week. They did a fantastic job and the client was very happy with the final products. I just want let you know that we really appreciate their help"

Everything we do comes out of the experience, sensibilities, intelligence and humanity of our people. FSO puts people first, and their passion drives us to exceed your expectations every day, in every way.

We have lots to be thankful for, proud of, and reflect upon. Especially our Operation's team's flawless execution to ensure the career and customer satisfaction of the people and sites mentioned above. Thank you for making all of us shine every day. 

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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"There is only one success – to be able to spend your life in your own way” ~~Christopher Morle

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