New Challenges- Strong People- Abundance of Ideas: Change Is In The Air

"It's no secret that people are excited and motivated to join a company with passion and excitement." (Photo via Zack Kanter)

Good Morning Folks, 

I read this weekend in Zack Kanter's blog that like Google, Uber, one of the world's biggest job creators who no one saw coming, is working towards a 2025 goal of all autonomous cars which would slash the entire workforce they JUST created. 

Autonomous cars will be commonplace by 2025 and have a near monopoly by 2030, and the sweeping change they bring will eclipse every other innovation our society has experienced. They will cause unprecedented job loss and a fundamental restructuring of our economy, solve large portions of our environmental problems, prevent tens of thousands of deaths per year, save millions of hours with increased productivity, and create entire new industries that we cannot even imagine from our current vantage point.

I think the huge disruptions of the last couple of decades will start looking pretty trivial pretty soon. And "gradual" is a relative term -- the pace of change is accelerating exponentially too. No doubt the economic impacts will be as great or greater than Zack describes in his article about Uber, whether precisely on this schedule or not.

Bottom line: The face of business is changing all around us and and the pressure is on to innovate or perish. Employment in America is increasingly operating in a new reality. The constancy of change requires today's career employee to think and act differently, because the path to the American Dream is no longer a guaranteed right of passage. 

Young Americans are being crushed by college debt. And even with college degrees, many of them can't find jobs. Older candidates faced an even harder time regaining employment during and after the Great Recession. 

Most of the gen x and younger Americans no longer have long work histories at any one particular company. It's a nomadic life of constantly on the look out for greener pastures.

The career escalator is jammed at every level. Unemployment rates are sky-high. Creative disruption is shaking every industry. Global competition for jobs is fierce. The employer-employee pact is over and traditional job security is a thing of the past.

That's why managers MUST navigate a brave new world in which companies must manage four different generations from millennials to boomers — each with different needs and motivations. 

That's why all business, law firms too, must run as better businesses.

In order to run better as businesses, law firms need true "Strategic Partners" (not just "vendors") to help them (re)IMAGINE....possibilities. To provide the ability to do what they would want to do if only they knew it was possible.                                  

It's no secret that people are excited and motivated to join a company with passion and excitement. In order to represent FSO with the “confidence, knowledge, professionalism, smiles and spark!” that we’ve pledged to in our 2015 Corporate Goals, we continue to make strategic adjustments and investments to support our foundation.

Steven Di Venuta joins us in New York City as our newest Director of Business Development. First and foremost, Steven’s power of focus will be dedicated to hunting new business and getting FSO new and amazing logos from around the country. In particular, Steven will be focusing on hunting and closing national legal accounts, particularly AmLaw 100 – 200 accounts to help expand our legal footprint. Steven will also own the growth of over 20 current FSO clients and help to further drive our national presence and revenue growth. Steven has built a reputation for sales and operational excellence, innovative strategic thinking and a deep and passionate commitment to his clients- each of which will help him drive FSO’s success around the country.

As FSO continues to sell across the United States, spotting and hiring great talent is and will continue to be our priority. That being said, I am pleased to announce the hiring of Ron Kelly, Senior Account Executive for Chicago. Ron is a very passionate individual who hates to lose! Ron is a “sales guru” (so he says, but the proof will be in the sound of ringing bells!), with 20 years of experience under his belt and still salivates over the art of the deal.

Amelia Ramos will be joining the Office of the Chief of Staff. Reporting into Denise Ngeow (SVP Corporate Strategy and Chief of Staff) and with a dotted line to Aida Hibbert (Experience Director for Field/Operations), Amelia will be focusing on strategy, learning the business end-to-end, including marketing, research and process planning.

Amelia’s responsibilities will include working with the front of house at headquarters to understand and evaluate our approach to the business and clients’ needs and to simultaneously develop a strong understanding of our hospitality model. She will help manage and deliver a solid people management program at the sites and will provide administrative support, as needed, for onsite processes and best practices at HQ. Finally, Amelia will be working with the People Solutions Team to support and deliver the FSO initiative “the happiest place to work”.

In presentation after presentation we hear that the back office folks are being forgotten about. That they are unhappy with their the outsourcing vendor, who has failed its people by neglecting focus on motivation AND training.

Seriously, every account we've won and in growing the business so rapidly in just 48 months was a client of someone else who let them down. In this economy, bigger conglomerates look to cut costs, but make a big mistake when they skimp on training. By neglecting to properly and consistently train their folks, our competitors have opened the door for others to eat their lunch.

Training is OUR competitive difference, and folks from all walks of the company are taking advantage of it.

That's where Onsite Outsourcing with Future State Outsourcing (FSO) shines. We excel at attracting and retaining inspired and passionate people with performance-based rewards and opportunities for advancement.

By partnering with FSO, outsourcing can become a leverage that can help use new resources for new projects and help drive revenue growth. 

We are on fire and we are going to LIGHT UP the ON SITE OUTSOURCING BUSINESS. We are not playing in this space. We are here to own it, and will be adding resources proactively and strategically to support our budding infrastructure."

Why? Because we CARE, we laugh, we love and we have fun! And we keep commitments many companies have strayed away from. J

Have a great week and thanks for being a part of our amazing journey.

Mitchell D. Weiner
Chief Happiness Officer

   

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POSSIBILITY:

"Give your customers the ability to do what they would want to do if only they knew it was possible.” 

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