Good Morning Folks,
What an awesome week we had entertaining over 200 candidates who braved the winter weather to “audition” to join our GREAT team here at The Happiest Place To Work On Earth – FSO J
But while we greeted some of the most talented folks on the planet, it was our greeters, the FSO Front Of The House team that were the most admired stars of the day. In our house, our guests were greeted with the excitement and buzz of our office and the majority of them commented about what a GREAT vibe they felt from the second they walked off the elevator. Ahhhh, hospitality – that is what we are all about!!
Since we outsource our Front of House team from ourselves, I want to brag about it today and tell you why it's deserved all that attention and kudos... why we’re different and so special.
If your company doesn't have that "vibe" from the moment your guests arrive, you may be putting your brand reputation at stake. How goes that saying "you never get a second chance to make first impression."
Our front of house is the storefront for your organization. Our team brings your brand values to life and make visitors feel warmly welcomed. We deliver high-quality visitor experiences that perfectly reflect your values.
INFORMATIONALIST HUB™: THE CENTERPIECE OF A MEMORABLE GUEST EXPERIENCE
The Informationalist Hub is staffed and managed by FSO's specially cross-trained teams or "Informationalists" who provide an endless array of possible administrative services behind the Front Desk.
Each call answered in a warm, efficient and positive manner provides an excellent first point of contact for your clients – projecting your brand values. We create a professional ‘home’ for receptionists – nurturing their talent and offering a long-term career in the front of house.
Unlike we’ve seen with our competitors who provide a person who stays idle between visitors or calls, we ensure staff are fully utilized and constantly on-the-go. Our Informationalists are trained to support everything from Meet & Greet to meeting room bookings, supply management, invoice reconciliation, scanning and hot desk/hoteling management services. Innovative expansion of services include: social media support, remote worker co-ordination, help desk overflow services and presentation services.
CORPORATE CONCIERGE
Every organization looks to make a great First Impression and FSO's Concierge Associates are all about that first smile, service and information delivered as an ambassador for the organization. FSO ensures our customer service oriented staff perform at 5-star levels to make that front desk experience a truly warm and memorable experience.
(re)IMAGINE LOBBY RECEPTIONIST SERVICES TO A CONCIERGE DESK AND EXPAND CAPABILITIES:
• Local area information
• Car & Limo booking
• Restaurant booking
• Drop off & Pick up Laundry services
• Shoe shines
• Charging station for electronics and phones
• Spare pens and stationery for guest emergency needs
• "Seasonal Service Program"
(water bottles, sunscreen, hand-sanitizer, umbrellas, mints, etc)
Best of all, while one vendor may offer you a standard receptionist or does reception and not mail, we do it all. Our clients don't see us as their vendor but as a true strategic partner that always has their back, anywhere they need us.
Whether you wish to increase employee productivity, enhance your employee’s work/life balance or attract and retain the best talent - our Corporate Concierge services are designed to make your employees’ time at work easier, rewarding and more productive.
Our dedicated team of experienced concierge associates with their highly valued contacts work tirelessly to help you get things done. So you can get the things you need to get done in your business.
Here's what customers are saying:
"The level of energy they emit is contagious."
"FSO can pull high-quality people out of a hat where and when needed"
"They have done well by us. People show up and work gets done. The front desk changed to outsourced model and is very successful."
"Since it's not our core competency so it’s nice to have someone else who is managing it and know show to hire and train in that type of role.”
"I get more attention that with the previous vendor. Partners are happier with saving money and they like the FSO people better”
“I couldn’t be happier with my decision and when I walk in the door and present this building to my customers.”
"Our staff is more responsive, trained better and deliver higher level of customer service."
It's time to discover the better service and lower costs you deserve front of house. Let us prove how we make an unexpected experience the expected experience.
Talk to us. WITNESS us. Let's educate you briefly about what is working for other companies and how we save our current clients money; it could work for you. Call me directly at 212-204-1170.
Thanks again to everyone who put the word out and brought in referrals. Don’t be shy and keep those referrals coming. Positions are still open. The more the merrier!
From our wonderful FSO Family have a GREAT day, *light up a nation*, be happy and… Love Life!
Mitchell D. Weiner
Chief Happiness Officer
Recognized on the Inc. 5000 list of the nation's fastest growing companies for the second consecutive year, FSO's growth and success can be attributed to making a positive and powerful impact on their clients' bottom lines, as well as their employees' careers and lives. Learn more about what differentiates FSO here.
