"By 1986, more than 13 million Selectric typewriters had been sold. For more than 25 years, the Selectric was the typewriter found on most office desks. Leaving today 25 years of paper records ripe for retention innovations."Good Morning Folks,
It was known as The 'Selectric" typewriter. Members of the ALA remember it. It was revolutionary in its day having memory so you didn't have to retype or use carbon paper (covered here before).
For me as a young salesperson, it meant not having to wait in line for weeks with 20 other sales folks for getting the basically same proposal template output one at a time. Believe it or not sometimes it took a month to get a proposal. You can only compare the frustration to that of getting a trial or hearing date and all the postponements due to emergencies that come up, absences, few backup employees trained on the technology.
We've come so far from then, yet with the pace of invention, the possibilities of technology and employment and economic models changing all around us, looking back ten years from now on today, one can not phantom what business will become.
That's why FSO is always looking out to your future. So as I bring you this snippet of history from IBM's 100 Centennial and historical record, our (re)IMAGINE teams are hard at work conceiving of business plans will make a positive and powerful impact on our clients' bottom lines, as well as their employees' careers and lives.
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| By making the golf ball interchangeable, the Selectric enabled different fonts, including italics, scientific notation and other languages, to be swapped in |
==> Black and white of the Selectric typewriter
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The Selectric typewriter, launched in 1961, was an overnight hit. “Sales of [the Selectric] in the first 30 days exceeded the forecast for six months. We figured in our branch office that we’d sell 50 or 60 and sold 500 to 600,” IBM salesman John Vinlove told USA Today in 1986 for a story about the typewriter’s 25th anniversary.
The manufacturing facility expected to make 20,000 Selectric typewriters in its first year. By the end of 1961, they had orders for 80,000. And by 1986, more than 13 million Selectric typewriters had been sold. For more than 25 years, the Selectric was the typewriter found on most office desks.
With 2800 parts, many designed from scratch, the Selectric was a radical departure even for IBM, which had been in the typewriter business since the 1930s and was already a market leader. It took seven years to work out the manufacturing and design challenges before the first Selectric was ready for sale.
At the physical heart of the Selectric typewriter’s innovation was a golf-ball-shaped type head that replaced the conventional typewriter’s basket of type bars. The design eliminated the bane of rapid typing: jammed type bars. And with no bars to jam, typists’ speed and productivity soared.
The golf ball typing element was designed by an engineering team led by Horace “Bud” Beattie. The team members, according to a 1961 advertisement for the Selectric, “began their search by forgetting the past fifty years of typewriter design.” The first type head design had been shaped more like a mushroom, but under Beattie’s direction, IBM engineer John Hickerson revised the type head toward its ultimate spherical configuration.
One other innovation in the design—a changeable typeface—was borrowed from a turn-of-the-century model, the Blickensderfer typewriter. Although it is not documented, it is believed that the Selectric name was inspired by adding this changeable typeface selection to an electric typewriter. By making the golf ball interchangeable, the Selectric enabled different fonts, including italics, scientific notation and other languages, to be swapped in. With the addition in 1964 of a magnetic tape system for storing characters, the Magnetic Tape Selectric Typewriter (MT/ST) model became the first, albeit analog, word-processor device.
The aesthetic design of the Selectric was the responsibility of Eliot Noyes, an architect and industrial designer who served as consulting design director to IBM for 21 years. The elegant, curvaceous form he created followed the Selectric typewriter’s distinctive function: the golf ball, which moved across the page, eliminated the traditional carriage return. That enabled the Selectric to operate in a smaller footprint and opened up possibilities for a new profile. For the Selectric, Noyes drew on some of the sculptural qualities of Olivetti typewriters in Italy. The result was a patented, timeless shape, and a high-water mark for IBM’s industrial design and product innovation. “A writer’s machine if ever there was one,” noted Jane Smiley in Writers on Writing, Vol. II.
Less well-known is the Selectric typewriter’s role as one of the first computer terminals. While personal computers, notebook computers and word processing software may have relegated the paper-based typewriter to twentieth-century artifact, the Selectric was the basis for the keyboard input on the revolutionary IBM System/360. A modified version of the Selectric, dubbed the IBM 2741 Terminal, was adapted to plug into the System/360, and enabled a wider range of engineers and researchers to begin talking to and interacting with their computers.
Yet to IBM computer scientist Bob Bemer, the Selectric represented “one of the biggest professional failures of my life.” Bemer had pioneered the creation of the American Standard Code for Information Interchange, or ASCII, which still defines the alphabet for computers. When prototypes of the Selectric were already being manufactured at IBM’s typewriter plant in Lexington, Kentucky, Bemer reviewed the Selectric typewriter’s specifications. To him, the Selectric would make a natural computer keyboard. He argued that the type ball should be designed to carry 64 characters required for ASCII, rather than the typewriter standard 44. That would make it relatively easy to convert the Selectric for computer input. The response, as Bemer remembers it, was dismissive. As a result, the Selectric never spoke ASCII, instead employing a unique code based on the tilt and rotate commands to the golf ball. While Bemer viewed this as his failure, engineers continued to rig Selectric typewriters to function as the first generation of computer keyboards and input devices.
In 1971, the Selectric II was released, with sharper corners and squarer lines, as well as new features such as the ability to change “pitch” from 10 to 12 characters per inch and, starting in 1973, a ribbon to correct mistakes. The final model, the Selectric III, was sold in the 1980s with more advanced word processing capabilities and a 96-character printing element. But as personal computers and daisy-wheel printers began to dominate, the Selectric brand was retired in 1986.
For those who remember IBM Selectric typing and retyping and previously making "carbon copies" in law firms (and other enterprises too) , it's not a pleasant memory. So while we like to throw back on Thursday, think of it as one of the main reasons everyone is whistling while they work today.
The end of the Selectric ushered in decades of productivity and progress in law firms that their retirees could never have imagined.
On the other hand, with pressure on law firms to cut costs, an obvious starting point is in that expensive real estate you are using to store what may include "carbon copies" that you haven’t looked at in 50 years, nor ever will.
Over time — decades in many cases — the volume of retained records grows, as does the cost of storing them. But by (re)IMAGINING the records retention process, and with a thoughtful policy to change it, law firms (and other enterprises too) who have been pressured to cut costs can find help from professionals like FSO who will help you solve it.
Have a GREAT Day. Love Life.
I'll be a seeing you soon.
I'll be a seeing you soon.
Mitchell D. Weiner
Chief Happiness Officer
==> Going Paperless
We recently completed the largest and most successful document conversion in the New York area, migrating over 35 million pages to electronic format. Savings come not just from eliminating each $900 lateral file, but also from not buying or leasing Class A office space to store paper, and reducing the costs of utilities, equipment maintenance and consumables associated with paper copies.
Can your incumbent do this?
