“Everyone leads” means that every person, from the bottom to the top, is empowered to do what’s right for the customer, and encouraged to think and act like an owner. "
Good Morning Folks,
To cap off an exciting week-long celebration looking back at some of our inspirational growth on MitchWeiner.com during the past 24 months, I have chosen to end with an inspirational message called "Everybody Leads." It's one I shared last summer on my LinkedIn Influencer series that's gotten widespread attention and accolades.
No wonder, it was penned by one of FSO's star Manager, Alex V who runs the consistently number one Chicago performing operation at PwC, who also shared FSO's 2014 Stanley Cup Award with PwC Florham Park as FSO's top performing operations nationwide. Alex... over to you....
Everybody Leads
"We live and work in difficult times. Today, change is everywhere, competition is fierce, and windows of opportunity slam shut before they’re even fully open.
In times like these, the burden of leadership feels heavier every day – but it doesn’t have to be that way. No burden is heavy if everyone lifts. Imagine if, regardless if it’s a small 2-3 person FSO team, a large FSO site, an FSO region or FSO as a whole where everyone not only lifts as one, but also leads, learns, grows, wins and celebrates as one.
In FSO, there is no such thing as an unimportant person, role, task or idea. When we roll out of bed each morning, we go to work knowing that, regardless of our title, we are not only needed, but appreciated.
“Everyone leads” means that every person, from the bottom to the top, is empowered to do what’s right for the customer, and encouraged to think and act like an owner. Here, leadership is action not position. Mitch’s mission is everyone’s mission, and any obstacle is considered everyone’s obstacles. “It’s not my job” is one phrase that is seldom heard. Everyone ensures that his or her team is charged up, in touch with the big picture, and willing and able to lead.
In FSO, no one is to blame, but everyone is accountable. No one points fingers, but everyone lends a hand. No one takes credit, but everyone freely gives it away.
If all this sounds like a smart way to run an organization, it is.
As Robert Townsend once wrote, “If people are coming to work excited… if they know they’re making a difference… if they’re making mistakes freely and fearlessly… if they’re having fun… if they’re concentrating on getting things done rather than just preparing reports – then somewhere (perhaps everywhere) you have leaders.”
YOU are a leader! Lead!
In Chicago, to keep our team motivated, we always end our daily huddle with a motivational quote. Today’s quote is..
“People often say that motivation doesn’t last. Well, neither does bathing – that’s why we recommend it daily.”
In yesterday's post I cited another employee who put promise to practice acting on Alex's explanation of what true leadership is (“Everyone leads” means that every person, from the bottom to the top, is empowered to do what’s right for the customer, and encouraged to think and act like an owner.). That's exacty what our employee did that we discussed in yesterday's post, taking initiative to find new, better and less expensive ways of doing things for the customer to win.
You don't "manage" people, Alex. You Lead and Inspire! We're so proud of the FSO Chicago Team and their Leader, Alex!
Have a GREAT WEEKEND as I look forward to seeing all of you soon.
Mitchell D. Weiner
Chief Happiness Officer
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“Your feet will bring you to where your heart is.”
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