How to Get Human Customer Service

"Of course at FSO, you can always count on getting a live person to help you."

Good Morning Folks,

Have you ever had a problem with a company and wished you could just get a person on the phone? Yeah, me too!

According to Steve Anderson, "Even with all the technology at our disposal sometimes it is faster, easier, and creates a much better customer service experience when you can actually talk to a customer service agent. But, it can often be difficult to find the right number to call."

That’s why you need to bookmark GetHuman.com. This site does one thing really well. It maintains an easily searchable list of over 8,000 company customer service phone numbers that, in most cases, connects you with a real live person.

It also provides advice and shortcuts on how to get through voice menus as well as tips on how to receive good service. You can also see reviews left by others and leave your own reviews about your experience with a company for others to see.

The site does have quite a few ads displayed between blocks of information so just make sure you click on the information you want and not an ad.

GetHuman.com also works on your mobile phone. No special phone necessary. Any Internet-enabled phone can use GetHuman.com by using your browser to navigate to the website. When you visit on your cell phone, you’ll see a mobile version of the site that is fitted to a smaller screen.

If you have an iPhone or an Android device, you can download the free GetHuman App from the respective stores. The app has customer service phone numbers for major businesses, and the steps for getting a live person – just like the website. But unlike the site, the app is on your phone, meaning that you can contact customer support from wherever you are. The app dials the phone number for you after suggesting how to talk to a real person."

Of course at FSO, you can always count on getting a live person to help you.

Have a GREAT day. Love LIFE!

Mitchell D. Weiner
Chief Happiness Officer

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“If failure is not an option, then neither is success.” 
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Steve Anderson is the leading authority on insurance agency technology. He is a prolific writer known for his knack for translating “geek speak” into easily understood concepts. Check out his free weekly newsletter “TechTips” and other resources for the insurance industry on his website.

Via LinkedIn: Creative Commons

LinkUP Thursday: The Best Business Books In Brief...

"People want to be part of something that is bigger than they are"

Good Morning Folks,


Want to read 15 famous business books in under a minute?

To save you some time and money, Business Insider's made it possible. They boiled down some of the most popular and influential business books out there to their central lessons.

For those looking to bone up on some business theory, here are the highlights.

Read all about it: http://www.businessinsider.com/famous-business-book-summaries-2013-10#ixzz2jd8lh8HT

Have a GREAT day. Love LIFE!

Mitchell D. Weiner
Chief Happiness Officer

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"Never stop working at what you love because that's the fuel that makes life worth living. Happiness is about making dreams come true, no matter how long it takes."
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Inspire ME: Do 80% of People Quietly Despise Their Lives?

"While the more you can do the thing you love the better off you will be, the more important thing is to identify why you wake up in the morning. You need to come to grips with something that you value and be willing to make sacrifices in order to move towards it."

Greetings Folks,

Steve Spalding suggests that 80% of People Quietly Despise Their Lives. Are you among them?

This isn't a statistic, it's a casual observation based on talking to way more people about their careers than any normal person should. I'm convinced that most people dislike their lives, not in any robust way but with the kind of casual contempt that can be easily ignored by a society that prizes movement and action above just about everything else.

They dislike their jobs, they dislike their boss, they dislike the things they must do in order to make the living that will allow them to continue disliking their life.

They don't yell and scream and complain about it, in fact, they shuffle their way through it peacefully enough and teach their children that life is hard and painful and that they should appreciate any ounce of goodness that the universe deems them worthy of.

I think that the older you get, the more likely it is for you to fall into my 80%.

Children typically like life a lot. Teenagers are a little wishy-washy on it, but for the most part they think it's the tops. The problem starts somewhere around the mid-20s, when we get thrown out into the world to do "whatever we want to" and we realize that the majority of that time will be spent surviving and helping others to survive.

Kind of a bummer, especially when you spend the majority of your early days looking forward to the freedom of being an adult. This realization is enough to cripple most of us, and very few who survive it make it through unscarred.

So who, you might be wondering, are the elusive 20% who are actually enjoying the ride?

The richly working.

More than any other criteria - age, class, wealth, sex, whatever - it's the people who have a purpose, who have something they believe in and are willing to work on it despite whatever obstacles might get in their way who end up being happy. It's the people who wake up and know they are moving in a direction, towards something that is important to them, that end up loving their lives. It's the people who don't think about retirement because whatever it is that they are doing is truly meaningful that end up being truly content.

Before you ask, you don't have to quit your job and move into a commune to pull this off.

Having a purpose doesn't mean devoting your entire life to that purpose. While the more you can do the thing you love the better off you will be, the more important thing is to identify why you wake up in the morning. You need to come to grips with something that you value and be willing to make sacrifices in order to move towards it.

It might take you 20 years to write your novel, but put a sentence or two on a page every day.

It might take half your life to save up enough to open your restaurant, but do save and make concessions, make sacrifices to see to it that you will eventually get there.

Don't just hope that things will work themselves out, understand that you can make goals and as long as you actively pursue them it's not foolish or crazy to think that you can really accomplish something.

A big part of happiness is having something that makes you happy. A bigger part is doing something with it, developing real, practical steps that you can use in order to reach your goal. You can work your entire life and never do anything that you like. Considering time is the only resource that is truly scarce, you have to ask yourself whether it's worth it.

What say you about this? Let me know by reply.

Have a safe, happy and healthy weekend as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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"Innovation distinguishes between a leader and a follower" 
~~Steve Jobs 
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FSO: Building Great Leaders to Make a Great Organization Even Greater

"TRUE leadership is the ability to inspire others to greatness beyond their expectations. "

Good Morning Folks,

I don't often blog to toot our own horn, but because we have so much great "stuff" happening at FSO that I simply cannot keep it a secret.

In order to guarantee perfection, protect the brand and ensure future growth, it is imperative that we “FSO-ize” our new staff who will be supporting my legacy and vision across the country

We recently held a (re) IMAGINE SUMMIT with over 40 hand-selected Experience Managers and Leads attended a highly energetic and intensive program from Oct 14th – Oct 15th at FSO Headquarters and via Sypke for those few that couldn't attend.

The goal? To achieve a solid foundation, solid work force and team players who have the “can do attitude” that makes FSO so special.

More importantly, we wanted each and every person who flew in to New York for this special event to come out feeling completely energized, excited and pumped to work for us and spread the word and energy back across their regions. The two day program provided a wonderful opportunity for our new starters and representatives to experience the FSO love fest and Personal, Passionate and Productive culture firsthand!

Of course they are out with clients every day so they bring a "field real" perspective.

One manager noted "having come back to the industry we created, every account we hold someone else had, many times waiting since we returned in 2010 until their contract with the incumbent was up for renewal to make the switch. Ultimately it’s the people, passion and what happens when no one is looking. There's is a reason we were brought on- better product at better price than anyone else. We bring the passion back."

So what it all boils down to is our corporate culture and our leaders ability to inspire others to greatness beyond their expectations.

All of us at FSO live and breath what we call the  8 “P”s:

1. Personal
2. Productive
3. Passionate
4. Positive
5. Progressive
6. Professional
7. Proud
8. Proactive

FSO is building great leaders to make a great organization even greater. According to our Chief Inspiration Officer "Dr. Phil" (Levy, this) TRUE leadership is the ability to inspire others to greatness beyond their expectations. He argues...

• There is no one style of leadership.
• Great leaders are authentic and are perceived as genuine.
• Great leaders style should be one that they are comfortable with and that maximizes their strengths and minimizes their weaknesses.
• Great leaders  an interest, respect, and compassion for others.
• Great leaders motivate with optimism, passion, confidence and humility.
• Great leaders praise publicly and criticize privately and constructively

The effort and atmosphere at FSO is just awe-inspiring. To my staff: THANK YOU for your wonderful efforts, motivation, teamwork, leadership, care, passion and a desire to execute like no other. The list goes on but I think you get it :). And to our great clients: THANK YOU for your continued support. We appreciate your business and our ever-evolving relationship.

We have a ton of people who believe in and love what we do. It is up to our leaders to build the confidence and leadership in FSO to ensure the best-ever “skip in the step, fire in the belly and twinkle in the eye” coupled with delivering the three “Ps”.

It is winning time. It is time for all of us to put on our thinking caps; smile; laugh; lead and show our newest family members the excitement and enthusiasm behind winning the largest prize the industry has seen!

As I reflect on another action-packed week "fso-izing", I m reminded that our business and our company is built on great people who care. Coupled with the best knowledge and tenure this industry has ever seen, we are unstoppable. we are not perfect, but we will strive for perfection each day to perform for FSO

On that good note, make every day count and enjoy your week.

Have a GREAT day, and...

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

Learn more about what DIFFERENTIATES FSO here

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“It’s important to be optimistic and to call stakeholders to a purpose bigger than themselves.”  ~~Howard Schultz, CEO of Starbucks

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InspireME Friday: On a Positive Note, Let's Be Grateful.

"The hardest arithmetic to master is that which enables us to count our blessings."~~ Eric Hoffer

Good Morning Friends,


Gratitude unlocks the fullness of life. It turns what we have into enough, and more. It turns denial into acceptance, chaos into order, confusion into clarity.... It turns problems into gifts, failures into success, the unexpected into perfect timing, and mistakes into important events. Gratitude makes sense of our past, brings peace for today and creates a vision for tomorrow.

These words remind us that all of us at FSO we have lots to be thankful for.

Indeed, we do.

Here's a life lesson my mother taught me:

I've learned that if you pursue happiness, it will elude you. But if you focus on your family, your friends, the needs of others, your work and doing the best you can, happiness will find you.

I've learned that whenever I decide something with an open heart, I usually make the right decisions.

I've learned that even when I have pains, I don't have to be one.

I've learned that every day you should reach out and touch someone. People love that human touch- holding hands, a warm hug or just a friendly pat on the back.

I've learned that I still have a lot to learn.

Sometimes you need just a little something to make you smile. 

At times like these we all need to smile. 

People forget what you said, but people will never forget how you made them feel.

You should pass this along to someone you care about. I just did. 


And always remember what John F Kennedy said: “As we express our gratitude, we must never forget that the highest appreciation is not to utter words, but to live by them.”

Here is how you say Thank You in 465 languages.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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People may not always remember what you said, but they will always remember how you made them feel. 

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InspireME: Bringing Out Talent in Others

"A superior leader is a person who can bring ordinary people together to achieve extraordinary results."

Good Morning Folks,    Thank you for today's wonderful article, Bruce.  Recognizing talent is relatively easy, no offense to successful recruiters be it in business, college or sports. However, "cultivating" talent is a gift because it requires really listening and looking for the unspoken words more than the spoken words as you note. But apply this to a team, many leaders are befuddled and look for the easy fix of drawing to people that think like themselves.  There is great merit in exploring the talents people have, developing them, encouraging them, and taking them to the next level. With good leadership, every day, regular people accomplish amazing things when they work together as a team doing what they do best.  Indeed - the mark of a true leader is getting others to perform beyond their own expectations. Parents and sports coaches alike can agree to this.

==> The Best Talent Is Bringing Out Talent in Others by Bruce Kasanoff Entrepreneur. Writer. Speaker. "A superior leader is a person who can bring ordinary people together to achieve extraordinary results." Many years ago, an entrepreneur told me that. He was right. But this isn't just true of leaders. It's true of all human beings. I've come to believe that the most valuable talent is being able to recognize hidden skills that others possess. Why? There's only one you, and you only have so much time. But if you can bring out the best in others, you gain remarkable leverage. So very hard... I'm not just talking about recognizing talent. I'm talking about being able to recognize a look in someone's eyes that tells you something valuable is burning inside that person. I'm talking about realizing that if you take Jake's drive, mix it with Julie's intelligence and Dave's creativity, then you will transform three mildly effective people into a spectacular team. I'm talking about looking past what's "wrong" with others, and instead seeing what's special about them in very pragmatic and actionable terms. How do you do this? Here's a short list of ways you can bring out the best in others: 1.) Let your gaze - and your attention - linger.  Instead of rushing past a person, or barely acknowledging their existence, you could choose to stop and really look into their eyes. Look at their body language. Consider what they are NOT saying and NOT doing. Ask yourself why. Consider two possibilities. One is that they have more value to add, but are unwilling (yet) to show greater initiative. Another is that they lack the confidence to utilize their "hidden" talents in a public fashion. Then look for ways to offer motivation and support. 2.) Magnify the quietest voices.  Money, power, and influence often flow towards the loudest voices in an organization - but sometimes the quietest voices possess the best answers. Can you think of a way to magnify the quiet voices? For example, I once visited an organization and was greeted by dozens of outgoing, warm people. But one young woman sat quietly in a corner, studying a book. It turned out she had recently moved from China, and did not yet have a strong mastery of English. But she was a genius, had performed at Carnegie Hall as a teenager, and had both a broader and deeper perspective than virtually everyone in the room. Think about ways you can identify and encourage these quiet gems. 3.) Mix things up.  Watch for opportunities to create non-intuitive combinations of people, ideas and circumstances. You can do this through social events, discussion groups, or even a carefully orchestrated meeting. You can do this by introducing people via email, and giving them a reason to interact. Many times, we make the mistake of waiting for others to initiate change. You might be thinking: this isn't my job, I'm not head of the department/division/company. Anyone can do this, and no matter who does it, that person is cultivating the amazing skill of bringing out the best in others. 4.) Look past your own biases.  Most of us are drawn to certain types of people. They might be like us, or they might simply be people who like us. If all you do is to follow your natural instincts, then you will be blind to most of the talent on Earth. You need to cultivate an appreciation for people who think, act, and feel differently than you. This is a tremendously difficult challenge. One way to start is to make others feel important by listening, really hard - with 100% of your attention - to what they have to say. Then repeat back what they told you, so that they know you understood. It's a small step, but an important one in the right direction. If you only interact with people who are within your comfort zone, you will seldom achieve anything great. Almost by definition, spectacular progress requires disparate ideas and talents to come together in unprecedented ways. Become one who cultivates talent in others. It will enrich your life and supercharge your career.

Have a Happy, Healthy, Safe and Refreshing Weekend, Love Life! Mitchell D. Weiner Chief Happiness Officer   Learn more about what DIFFERENTIATES FSO here . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . .  "Doubt is an old disease. Faith is an old medicine. Compassion is an old doctor. Concern is an old nurse." ~~Sri Chinmoy (1931-2007, spiritual teacher) . . . . . . . . . . . . . . . . . .  . . . . . . . . . . . .  . . . . . .

LinkUP Thursday: Do Happier Employees Really Mean Happier Customers?

"The trifecta is this: happy, high-performing employees, happy customers and stunning business results. "

Good Morning Folks,

On LinkUP Thursdays we connect you to the thought leadership of others and articles I've discovered online that matter.

There are so many times where I walk into a place of business and judging by the looks on the employees faces, I get a sense of how my experience will be. Often, if they are in a bad mood I tend to avoid them and just want to leave. On the other hand when I meet an enthusiastic employee, it makes me feel great because I can feel their sincerity and it makes me want to stay longer.  

That in mind, I share a very useful article by Michael Hinshaw.

==> Do Happier Employees Really Mean Happier Customers? by Michael Hinshaw

Conventional wisdom says not just "yeah" but "hell, yeah."

That said, an issue with the "conventional wisdom" is that people rarely question it. And since this is a question I was asked earlier this week - and my response predictably slotted into the "hell yeah" quadrant - I thought it only fair to dig a little deeper.

Do happier employees really mean happier customers? 

Without giving too much away, the results of my exploration will almost certainly surprise you. Not because happy employees don't mean happier customers (in general they do). But because of the potentially worrisome connections between employee performance and happiness, and customer engagement.

No Shocker: High Employee Engagement Yields Good Business Results. (But...)

Earlier thismonth, RagingWire - a data center firm that boasts the highest customer loyalty scores in their industry - published an excellent blog post about employee engagement and customer experience. 

They feel these scores wouldn't be possible without a real dedication to employee experience, which they've encapsulated into 10 handy tips (see them at right). It's hard not to agree. After all, it seems logical that companies with a commitment to employee satisfaction, development, and well-being would have at least some market advantage.

But these aren't exactly new ideas. Gallup, for example, has been promoting the 12 Elements of Great Managing - which are all about inspiring top performance in employees - since at least the '90s. And their latest Q12™ research quantifies the (significant) gap between companies at the top and bottom quartiles of employee engagement. In it, they found that organizations in the top quartile had:

22% higher profitability,
21% higher productivity,
10% higher customer metrics,
37% less absenteeism, and
Up to 65% less turnover.

No brainer, right? Faced with numbers like these, what company wouldn't think that employee engagement should be a top priority? What we want to know, though, is if happier employees mean happier customers.

Since the top employee-engagement groups beat the bottom by only 10% in customer metrics, it seems the answer is a resounding "maybe." What gives?

The Fly in the Ointment: Are Your Lowest-Performance Employees Also Your Happiest and Most Engaged?

The title of RagingWire's blog post "Would Your Employees Recommend You?" reminded me of a recent Harvard Business Review post, titled Your Least Engaged Employees Might Be Your Top Performers. In it, the author quotes from recent research from Leadership IQ which states that in 42% of companies studied, low-engagement employees outperform high-engagement employees. You may have to read that line twice. I did.

Yet reading the research, a crystal-clear picture of these high-engagement, low-performance employees emerges. They are happy and engaged, in part because they actually aren't held that accountable and/or don't have to work as hard as high performers. Expectations are lower, and their jobs are easier. As a result, they're even more motivated to "deliver 100 percent at work" than high- and middle-performers.

These higher-performance, lower-engagement employees care a great deal about their work, have loads of intrinsic motivation, and lots of talent - but often don't feel empowered, encouraged, or recognized.

Bottom Line? Happier Employees Do Mean Happier Customers. But if They Aren't Held Accountable, Your Business Will Suffer.

Between the Gallup and Leadership IQ research, it's easy to think these two pieces of research conflict. I'd suggest the answers are a bit more nuanced, and point in a direction that may help explain why customer metrics track less with employee engagement.

While higher-engagement/lower-performance employee want nothing more than to please your customers, they may not be as willing (or as able) to make the difficult choices sometimes required to satisfy customers and meet business objectives.

Which brings us back to the question at hand, and the "dangers" of conventional wisdom. Because while happy employees do help deliver happier customers, high-performing employees can help to deliver happier customers and business results.

The trifecta is this: happy, high-performing employees, happy customers and stunning business results. If you're like the most successful firms I've worked with, getting there means aligning your reward systems with your customers wants and needs - and ensuring that your desired outcomes are clearly defined, and that everyone is held accountable for their results.

Get that in place, and it gets easier to imagine all your employees contributing to customer happiness - boosting customer metrics, while driving profitability and productivity along the way.

Which, when it comes to customer loyalty, might help you go from reading about companies like RagingWire to becoming a company like RagingWire.

For those who have worked with me for years or even just a few months know that my message is always consistent. Our love for our clients and staff will never be compromised, and I could not be more excited to continue to support fulfilling your dreams. 

I promised in January that “this is our year.” Just shy of fourth quarter, I can say with tons of confidence and security to my employees that we have delivered and will continue to deliver. 

The entire landscape of our company has changed in a very short period time adding major opportunity for advancement to our entire staff.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner Chief Happiness Officer .................................................................. “Opportunity has power over all things. ”— Sophocles ..................................................................

LinkUP Thursday: Catch Up With Mitch's Favorite Reads

"Assembling a winning team is every manager’s dream. But what do we know about what it takes to get there? 

Good Morning Folks,

One of the things I love about the web is how through sharing and sending and receiving articles, one can cut to the chase and consume a lot of information in a short time.

In between blog posts I am sharing heavy from some of my own influencers who include iconic CEOs of world famous brands, on on my private Twitter and LinkedIn networks and I urge you to connect with me, follow me by clicking the links at the bottom of this article.

Meanwhile here are some of my favorite discoveries the last two weeks that many of you might have missed owing to summer vacations and of course, the pace at which we are all working.

Some of the topics covered in the articles linked below: 

One skill of great leaders is that they create a "wow" when they meet new people for the first time, by sharing their career and life story....  

Assembling a winning team is every manager’s dream. But what do we know about what it takes to get there? 

Company culture can be a huge motivator for people. At it’s best, it can provide a sense of belonging through shared values and an intangible, emotional belief that we are on a shared. journey 

Good leaders have passion. They have a vision. And they also have a few other hard-to-find qualities. 

Every leader wishes they could be both liked and respected at the same time. However, there are times when we must choose one over the other 

Older workers faced an uphill battle finding work after the Great Recession, but the tide may be turning as employers are now looking to add older and more skilled workers to their payrolls.

There's a lot here but it's a quick scan and if you only read one article that can change your outlook and inform a better performance and sense of being- I've done myself proud.

Remember, we can change the course of our life by having the right attitude. By being willing to do what most other people are not willing to do you were able to set yourself apart. This gets you noticed and opens up all kinds of other opportunities.

At work, in life as well, our attitudes define the results. Fortunately attitudes are not written in stone - we can adjust them, fine tune them to perfection. Cheers!

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

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"Life shrinks or expands in proportion to one's courage"

~~ Anais Nin
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• Mitchell Weiner

  

  How to Self-Promote without Being a Jerk

  linkedin.com
  

  Is it possible to genuinely be interested in the needs of others, and still promote yourself? Absolutely, otherwise all the good people would be starving in the streets. But doing so requires...

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  13h ago
• Mitchell Weiner

  

  We Need Our Brightest People Working on Our Biggest Problems

  linkedin.com
  

  A few weeks ago, I got to visit Microsoft’s annual conference of faculty members involved in computer science research at universities around the world. I hadn’t been able to attend...

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  13h ago
• Mitchell Weiner

  

  Slowing the work treadmill

  news.harvard.edu
  

  Harvard Business School Professor Teresa Amabile compares much of work life to running on a treadmill. People try to keep up with the demands of meetings, email, interruptions, deadlines, all while trying to be more...

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  13h ago
• Mitchell Weiner

  

  Leadership Skill #3: Wow With Your Career & Life Story

  linkedin.com
  

  One skill of great leaders is that they create a "wow" when they meet new people for the first time, by sharing their career and life story. Given that most people make their minds up...

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  13h ago
• Mitchell Weiner

  

  Liked vs. Respected: Which Leader Are You?

  linkedin.com
  

  Every leader wishes they could be both liked and respected at the same time. However, there are times when we must choose one over the other. I learned this lesson at age 27...My Career Plan...

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  13h ago
• Mitchell Weiner

  

  8 Sentences That Drive Bosses Crazy | Inc.com

  inc.com
  

  Being the boss is dif­fi­cult enough with­out employ­ees say­ing things that add con­fu­sion and mis­di­rec­tion to the process.If you've got a boss, set a men­tal flag to stop your­self if you hear one of these sen­tences com­ing...
• Mitchell Weiner

  http://lnkd.in/B6ehVu
  

  

  Are You Irreplaceable?

  linkedin.com
  

  In today’s competitive environment, success is a myth. We may consider ourselves “successful” if we are meeting our goals and our businesses are growing according to plan. But...

  Mitchell Weiner
• http://lnkd.in/rq5meB
  

  

  How to Create a Winning Team

  linkedin.com
  

  Assembling a winning team is every manager’s dream. But what do we know about what it takes to get there?I’ve studied this question quite a bit in the context of sports, and in...

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  1d ago
• Mitchell Weiner

  http://lnkd.in/Jnyr6S
  

  

  Older Workers Back in Demand as Employers Hunt for Experience

  foxbusiness.com
  

  Older workers faced an uphill battle finding work after the Great Recession, but the tide may be turning as employers are now looking to add older and more skilled workers to their payrolls.

  Mitchell Weiner
• http://lnkd.in/qrceBx
  

  

  How to Squash Distrust in the Workplace

  inc.com
  

  All it takes is a little transparency and a whole lot of teamwork, says Judith Glaser.

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  1d ago
• Mitchell Weiner

  http://lnkd.in/M2pN8j
  

  

  The Power and Myth of Company Culture

  linkedin.com
  

  Company culture can be a huge motivator for people. At it’s best, it can provide a sense of belonging through shared values and an intangible, emotional belief that we are on a shared...

  Mitchell Weiner
• http://lnkd.in/F5BQHS
  

  

  How to Retain Employees

  gosmallbiz.com
  

  High turnover is not uncommon in small business, but it is expensive. Most small businesses cannot afford to constantly hire and let go of employees. Having a dedicated staff is one aspect of a successful company that should...

  Mitchell Weiner
• http://lnkd.in/xt66pN
  

  

  A Robot Ate My Job

  strategy-business.com
  

  A review of Metaskills: Five Talents for the Robotic Age, by Marty Neumeier.

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  1d ago
• Mitchell Weiner

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  Confessions of a Job Hopper

  linkedin.com
  

  I get exhausted when I look at my LinkedIn resume: Way too many jobs to keep up with, including the latest new gig at TheStreet, which is really little more than a return to the second-longest...

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  1d ago
• Mitchell Weiner

  http://lnkd.in/BeuSPr
  

  

  5 Ways to Spot Top Leaders

  linkedin.com
  

  Good leaders have passion. They have a vision. And they also have a few other hard-to-find qualities.

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  1d ago
• Mitchell Weiner

  

  
  
  
  
  
  
  
  
  
  
  The Wrongheaded Battle Between the Old and New Generations

  linkedin.com
  

  "18-35? You Are Generation Screwed!" was emblazoned on the cover of Newsweek last year. A little light reading, a sufficiently controversial subject and a Tina Brown screamer—I...
• Why You Didn't Get HIred

  blog.lloydstaffing.com
  

  On Friday, August 23, 2013, LLoyd's Senior Staffing Specialist, Jennifer Virgillio, was invited by the Career Office of Sanford Brown to speak at their New Graduate Orientation. Jennifer is an experienced recruiter...

  Mitchell Weiner
• 

  How to Get Meetings with People Too Busy to See You

  linkedin.com
  

  Asking, “Can I have coffee with you to pick your brain?” is probably the worst possible way to get a meeting with someone with a busy schedule. Here’s a better...