Showing posts with label yes attitude. Show all posts
Showing posts with label yes attitude. Show all posts

Friday, November 15, 2013

Inspire ME Friday: The List of "10"

"Remember that friends are what really matter"











Good Morning Folks,

 As another week ends, let us think about this list of 10, as we go about our coming days.

 1. Challenge Fear
2. Be Bold
3. Have Gratitude
4. Take Action
5. Have Faith
6. Embrace Setbacks
7. Look Inside
8. Learn From Suffering
9. Don't Be Concerned With What Others Think Of You
10. Do What You Love
With the market on our side we have recognized the opportunity for limitless growth. And it wouldn't be possible without your support. And for that I am eternally grateful.

Have a safe, HAPPY and healthy weekend as I look forward to seeing all of you soon.








Mitchell D. Weiner
Chief Happiness Officer
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“The happiest people don't have the best of everything. 
They make the most of everything."
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Friday, November 8, 2013

Inspire ME Friday: Just "3" Things...

"FSO did not get to this place by luck. With the market on our side, we have limitless growth potential."

Good Morning Folks,

Folks, there's is so much awesome "stuff" happening in our great company. We have awesome leaders; awesome people; and a market that is so in love with us so competitors can't keep up. I have huge aspirations for the future of FSO.

It looks like our Inspire ME Friday series has struck a chord with a lot of you. Thanks to those who have been writing back personal messages. 

So here's a bonus for today!

==>Three things in life that, once gone, never come back 
-1. Time 2. Words 3. Opportunity

==>Three things in life that can destroy a person 
- 1. Anger 2. Pride 3. Unforgiveness

==>Three things in life that you should never lose
- 1. Hope 2. Peace 3. Honesty

==>Three things in life that are most valuable 
- 1. Love 2. Family & Friends 3. Kindness

==>Three things in life that are never certain 
- 1. Fortune 2. Success 3. Dreams

==> Three things that make a person 
- 1. Commitment 2. Sincerity 3. Hard work 

Thank you again for your amazing energy that is fueling the FSO fire across the country. FSO did not get to this place by luck. With the market on our side, we have limitless growth potential.

Have a safe, HAPPY and healthy weekend as I look forward to seeing all of you soon.









Mitchell D. Weiner
Chief Happiness Officer

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“The difference between success and failure is just getting it right more than getting it wrong"
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Friday, November 1, 2013

Inspire ME Friday: Happiness Is A Happy Boss

"Regardless of what it says on your job description, your real job is to make your boss successful. There are no exceptions to this rule. None."







Good Morning Folks,

Geoffrey James' "Sales Source" *(@Sales_Source) (formerly "Sales Machine" on CBS) is the world's most-visited sales-oriented blog. 

Geoff's recent INC column, "8 Core Beliefs of Extraordinary Bosses," drew a flood of responses. 

But there's one thing he didn't mention: An extraordinary boss communicates his expectations clearly to his team. That way, everyone understands what it will take to make your company succeed.

With that in mind: If you are the boss, you'll want to share this column with your team, because it will make your job a heck of a lot easier. And if by chance you're not the boss, memorize this column-because it contains the key to long-term success

 ==> 8 Ways To Keep Your Boss Happy By Geoffrey James

Here are the rules for keeping your boss happy:

1. Be true to your word.
Your boss wants to trust you. Really. Therefore, whenever you accept an assignment, follow through religiously, even fanatically. Do what you say you're going to do. Never overcommit, and avoid hedging your bets with vague statements like "I'll try" and "maybe." Instead, make your word carry real weight.

2. No surprises, ever.
The secret fear of every boss is that employees are screwing up but are not saying anything about it. So even if you're afraid some bad news might upset your boss, make sure he's informed. Note: If your boss consistently "shoots the messenger," you can ignore this rule-because his behavior shows he doesn't really want to be in the know.

3. Be prepared on the details.
Your boss wants to believe you're competent and on top of things. That's why she sometimes picks an aspect of your job and begins randomly asking penetrating questions. Therefore, whenever you're meeting with the boss, have the details ready so you can answer these queries with grace and aplomb.

4. Take your job seriously.
Bosses appreciate individuals who truly care about what they do and willing to take the time to achieve a deep understanding of their craft. Bosses need people who have unique expertise. You don't have to be a pro at everything, but you should definitely have a specific area of knowledge that your boss values.

5. Have your boss's back.
When you see your boss about to make a foolish decision, it's your responsibility to attempt to convince him to make a different one. Make your best case, and express yourself clearly. However, once the decision is actually made, do your best to make it work-regardless of whether you think it was the right one.

 6. Provide solutions, not complaints.
Complainers are the bane of your boss's existence. Nothing is more irritating or more boring than listening to somebody kvetch about things that they're not willing to change.  So never bring up a problem unless you've got a solution to propose-or are willing to take the advice the boss gives you.

7. Communicate in plain language.
Bosses are busy people and have neither the time nor the inclination to wade through piles of biz-blab, jargon and weasel words. When dealing with your boss, speak and write in short sentences, use the fewest words possible to make a point, and make that point clear and easily understandable.

8. Know your real job.
Regardless of what it says on your job description, your real job is to make your boss successful. There are no exceptions to this rule. None.

And, by the way: Your boss's real job is to make you more successful. The reversal of these priorities is the source of almost all organizational problems.

 Have a safe, happy and healthy weekend as I look forward to seeing all of you soon.








 Mitchell D. Weiner
Chief Happiness Officer



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“Being able to be truly happy at work is one of the keys to being happy in life”
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Thursday, September 12, 2013

LinkUP Thursday: Do Happier Employees Really Mean Happier Customers?



"The trifecta is this: happy, high-performing employees, happy customers and stunning business results. "








Good Morning Folks,

 On LinkUP Thursdays we connect you to the thought leadership of others and articles I've discovered online that matter.

 There are so many times where I walk into a place of business and judging by the looks on the employees faces, I get a sense of how my experience will be. Often, if they are in a bad mood I tend to avoid them and just want to leave. On the other hand when I meet an enthusiastic employee, it makes me feel great because I can feel their sincerity and it makes me want to stay longer.  

 That in mind, I share a very useful article by Michael Hinshaw.

 ==> Do Happier Employees Really Mean Happier Customers? by Michael Hinshaw

 Conventional wisdom says not just "yeah" but "hell, yeah."

 That said, an issue with the "conventional wisdom" is that people rarely question it. And since this is a question I was asked earlier this week - and my response predictably slotted into the "hell yeah" quadrant - I thought it only fair to dig a little deeper.

 Do happier employees really mean happier customers? 

 Without giving too much away, the results of my exploration will almost certainly surprise you. Not because happy employees don't mean happier customers (in general they do). But because of the potentially worrisome connections between employee performance and happiness, and customer engagement.

 No Shocker: High Employee Engagement Yields Good Business Results. (But...)

 Earlier thismonth, RagingWire - a data center firm that boasts the highest customer loyalty scores in their industry - published an excellent blog post about employee engagement and customer experience. 

 They feel these scores wouldn't be possible without a real dedication to employee experience, which they've encapsulated into 10 handy tips (see them at right). It's hard not to agree. After all, it seems logical that companies with a commitment to employee satisfaction, development, and well-being would have at least some market advantage.

 But these aren't exactly new ideas. Gallup, for example, has been promoting the 12 Elements of Great Managing - which are all about inspiring top performance in employees - since at least the '90s. And their latest Q12™ research quantifies the (significant) gap between companies at the top and bottom quartiles of employee engagement. In it, they found that organizations in the top quartile had:

 22% higher profitability,
21% higher productivity,
10% higher customer metrics,
37% less absenteeism, and
Up to 65% less turnover.

 No brainer, right? Faced with numbers like these, what company wouldn't think that employee engagement should be a top priority? What we want to know, though, is if happier employees mean happier customers.

 Since the top employee-engagement groups beat the bottom by only 10% in customer metrics, it seems the answer is a resounding "maybe." What gives?

 The Fly in the Ointment: Are Your Lowest-Performance Employees Also Your Happiest and Most Engaged?

 The title of RagingWire's blog post "Would Your Employees Recommend You?" reminded me of a recent Harvard Business Review post, titled Your Least Engaged Employees Might Be Your Top Performers. In it, the author quotes from recent research from Leadership IQ which states that in 42% of companies studied, low-engagement employees outperform high-engagement employees. You may have to read that line twice. I did.

 Yet reading the research, a crystal-clear picture of these high-engagement, low-performance employees emerges. They are happy and engaged, in part because they actually aren't held that accountable and/or don't have to work as hard as high performers. Expectations are lower, and their jobs are easier. As a result, they're even more motivated to "deliver 100 percent at work" than high- and middle-performers.

 These higher-performance, lower-engagement employees care a great deal about their work, have loads of intrinsic motivation, and lots of talent - but often don't feel empowered, encouraged, or recognized.

 Bottom Line? Happier Employees Do Mean Happier Customers. But if They Aren't Held Accountable, Your Business Will Suffer.

 Between the Gallup and Leadership IQ research, it's easy to think these two pieces of research conflict. I'd suggest the answers are a bit more nuanced, and point in a direction that may help explain why customer metrics track less with employee engagement.

 While higher-engagement/lower-performance employee want nothing more than to please your customers, they may not be as willing (or as able) to make the difficult choices sometimes required to satisfy customers and meet business objectives.

 Which brings us back to the question at hand, and the "dangers" of conventional wisdom. Because while happy employees do help deliver happier customers, high-performing employees can help to deliver happier customers and business results.

 The trifecta is this: happy, high-performing employees, happy customers and stunning business results. If you're like the most successful firms I've worked with, getting there means aligning your reward systems with your customers wants and needs - and ensuring that your desired outcomes are clearly defined, and that everyone is held accountable for their results.

 Get that in place, and it gets easier to imagine all your employees contributing to customer happiness - boosting customer metrics, while driving profitability and productivity along the way.

 Which, when it comes to customer loyalty, might help you go from reading about companies like RagingWire to becoming a company like RagingWire.

 For those who have worked with me for years or even just a few months know that my message is always consistent. Our love for our clients and staff will never be compromised, and I could not be more excited to continue to support fulfilling your dreams. 

 I promised in January that “this is our year.” Just shy of fourth quarter, I can say with tons of confidence and security to my employees that we have delivered and will continue to deliver. 

 The entire landscape of our company has changed in a very short period time adding major opportunity for advancement to our entire staff.

 Have a GREAT day as I look forward to seeing all of you soon.








Mitchell D. Weiner
Chief Happiness Officer

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“Opportunity has power over all things. ”— Sophocles
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Thursday, August 29, 2013

LinkUP Thursday: Catch Up With Mitch's Favorite Reads

"Assembling a winning team is every manager’s dream. But what do we know about what it takes to get there? 


Good Morning Folks,

One of the things I love about the web is how through sharing and sending and receiving articles, one can cut to the chase and consume a lot of information in a short time.

In between blog posts I am sharing heavy from some of my own influencers who include iconic CEOs of world famous brands, on on my private Twitter and LinkedIn networks and I urge you to connect with me, follow me by clicking the links at the bottom of this article.

Meanwhile here are some of my favorite discoveries the last two weeks that many of you might have missed owing to summer vacations and of course, the pace at which we are all working.

Some of the topics covered in the articles linked below: 
One skill of great leaders is that they create a "wow" when they meet new people for the first time, by sharing their career and life story....  
Assembling a winning team is every manager’s dream. But what do we know about what it takes to get there? 
Company culture can be a huge motivator for people. At it’s best, it can provide a sense of belonging through shared values and an intangible, emotional belief that we are on a shared. journey 
Good leaders have passion. They have a vision. And they also have a few other hard-to-find qualities. 
Every leader wishes they could be both liked and respected at the same time. However, there are times when we must choose one over the other 
Older workers faced an uphill battle finding work after the Great Recession, but the tide may be turning as employers are now looking to add older and more skilled workers to their payrolls.
There's a lot here but it's a quick scan and if you only read one article that can change your outlook and inform a better performance and sense of being- I've done myself proud.

Remember, we can change the course of our life by having the right attitude. By being willing to do what most other people are not willing to do you were able to set yourself apart. This gets you noticed and opens up all kinds of other opportunities.

At work, in life as well, our attitudes define the results. Fortunately attitudes are not written in stone - we can adjust them, fine tune them to perfection. Cheers!


Have a GREAT day as I look forward to seeing all of you soon.








Mitchell D. Weiner
Chief Happiness Officer

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"Life shrinks or expands in proportion to one's courage"
~~ Anais Nin
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About the Author:
Welcome to the fastest growing onsite outsourcing company in the nation! Led by Mitch Weiner, co-founder and industry pioneer, FSO is "the" award winning enterprise-wide outsourcing and people solutions firm servicing a multitude of clients across North America.

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