And all of this, in and of itself, is radical CHANGE from business as usual. FSO has a culture that breeds success, overcomes challenges and exceeds expectations.
Good Morning Folks,
Welcome to Monday and I trust you all had a fantastic weekend. Wherever you are across the USA you probably spent time this weekend split between mothers and basketball (except for MVP Kevin Durant who found a way to brilliantly combine the two J). The playoffs are coming to the wire and just like in our business, you always have to watch out for those underdogs.
In the world of Onsite Outsourcing, that is exactly what FSO has been, that underdog who has always found the way to win. So that is my message to start out this week. We can never forget – ever – what got us here as the underdogs to win, and what we need to continue to do to get us to the next level.
People want to work with people they like— people they trust— people who have their back and have fun. They know what it takes to hold onto what they have and cherish the wins by doing exactly what they say they are going to do. It's because clients want hospitality, energy, happiness and stability.
Our brand has always been synonymous with the best service and best people ever. So our clients look forward to coming to work every day and a peaceful sleep when they don't have to take worries home.
Consistent through all my pursuits has been a “Happiness-Centric” perspective. The model delivers on three key differentiators. First, customers receive service they’ve never before come to expect. In a world of behemoth organizations that seeks to instill into employees their dogmatic, formulaic and unyielding protocols for customer engagement, we instead hire for attitude. Attitude can have a tremendous impact. Everybody. Everyday.
I call it hiring for “the twinkle in their eye, a skip in their step, the fire in their belly.” Any manager can train off the company manual, but you cannot train for the right attitude, one where an employee means it when she says, “How are you doing today?”
Second, we are returning a personal touch to business that has been lost in the customer service experience. Consumers – whether business or personal – have come to accept, even expect, a lackadaisical – even lousy - interaction with their vendors. So when an organization like FSO delivers outstanding, over-the-top customer engagement, it’s like some golden nugget delivered each day to those customers by a partner – not a vendor – who connects culturally, strategically and who truly cares about their success.
Therefore one of our biggest competitive advantages is our commitment to training and developing our employees. We strive to have the most inspired, motivated, and best trained employees in the industry!
Our clients love FSO because of our ENERGY, PASSION and SMARTS.
It is a job expectation that we are coming to the table proactively and providing solutions and creative ideas to our clients and their issues. It doesn’t matter what level our employees are at— from associate, to supervisor or manager— they are on the ground and are closer to what happens every day in their operation and can provide insight, observations and ideas that positively affect our awesome clients.
I advise our employees to ignore negative energy, to stay positive, smile, be happy, and to think of new ideas that create, innovate and build a future that makes possible what was never possible before.
In just about any business environment the only thing you can really count on is that everything will change. So, it’s best to be prepared for it and if you outsource with FSO you will be. Everything we do, every way we behave, respond, greet, secure and (re) imagine the future, is radical CHANGE from business as usual. FSO has a culture that breeds success, overcomes challenges and exceeds expectations.
Crafting this morning’s message to kick off the week, I can’t wait to see all the happy, inspired people in our corporate office who do a great job supporting us in the field every day.
Your energy, enthusiasm and professionalism are always greatly appreciated and looking forward to a great week!
Have a great day and thanks for being a part of our amazing journey.
Mitchell D. Weiner
Chief Happiness Officer
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"Don't tell me the sky's the limit when there are footsteps on the moon"
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