"This means we can’t go backward, and we can’t stand still. We can’t rest on our laurels and we can’t keep doing what we’ve always done — even if we are doing our best, we need to keep doing it better."
Good Morning Folks,
"Innovation" is one of those buzzwords you hear all the time. People are always talking about being a "leader in innovation" or "taking innovation into the twenty-first century". It can look like some kind of innovation nation out there. It's hard to tell who is devoted to innovation and who is simply paying lip service to It. We at FSO are serious about innovation. So serious that we use the word (re) IMAGINE to define who we are: a partner dedicated to always finding new and better ways to improve service, lower costs and take better care of people.
I believe complacency is when innovation ends. The advantage every business has, but few in our industry leverage to the advantage that we do, is the ability to innovate and reinvent. So many great companies lose their edge and end up playing catch-up until they're obsolete. That’s not going to happen here.
Dramatic paradigm sights are occurring in every industry, YOUR industry because traditional barriers to entry don't exist anymore. If you don't think a new era of change and creative destruction isn't headed to your door step, you are sadly mistaken. If you want to be on top, you have to look at innovation in a new, interactive way. You have to believe it is worth coin, its worth doing wrong. You have to be willing to try your model, test it, innovate around it, get out, screw up, and then do it right. You have to understand that speed is everything in an electronic realm because you can fix mistakes before anyone realizes that mistakes were made.
We are facing the biggest transformation the way business is conducted since the industrial revolution. If you are willing to innovate, you are taking steps towards crashing your competition.
The problem according to ANTHONY IANNARINO of there sales blog is change, He writes:
==> Change is more difficult than you believe. Having an intellectual understanding the reason something needs to change isn’t enough. An emotional need to change is necessary and more powerful.
==> Change is psychological. You first have to have a shift in your mindset, your personal philosophy, your personal psychology. Without that shift, there will be no change.
Why something is being changed is more important than how that change is accomplished.
==> Change takes longer than you believe. It takes longer to sell, longer to build consensus, and longer to execute before results are seen. It is mistake to believe the results of change will be realized quickly, even though change happens in a second
==> Change comes with built-in enemies. The very fact that you are trying to make change will cause some to oppose you. Resistance is your enemy when you try to change yourself.
Most change initiatives die not because the idea isn’t good or necessary but because it was poorly executed. The change is usually poorly executed because it lacks executive engagement. People are exceptionally gifted at waiting out change initiatives.
We overestimate what we can accomplish in a short period of time and underestimate what we accomplish over a longer period. When results don’t come fast, change initiatives are often abandoned. The better results were only a little bit further.
==> Sometimes change initiatives fail because too many variables are changed at once. One major change might have been enough to produce a result, but because so much was attempted, nothing really changed. When too much is changed, you can’t easily figure out what is working and what isn’t.
Radical change very quickly becomes the new status quo. It soon develops its own defenders who protect it from future change.As an owner and CEO, I am keenly aware that rapid change in business and technology is the “new normal.” The only way for our company to survive, let alone thrive, is to continuously reinvent and redefine— everything.
This means we can’t go backward, and we can’t stand still. We can’t rest on our laurels and we can’t keep doing what we’ve always done — even if we are doing our best, we need to keep doing it better.
The spirit of innovation is a cornerstone of our company. Because at FSO, we never stop rethinking, refreshing and (re)IMAGINING a better future for our clients. We work together with our clients to foster innovation. Our process contains not only a method for generating ideas, but also a system for managing change. Similar to our methodology for continuous improvement, we challenge all levels of our organization to challenge the status quo.
We reward continuous improvement and innovation; as a result our employees are motived to identify opportunities for improvement and innovation. Our employees are expected to always seek new ways to make our client’s life better through our white glove treatment; the whole FSO Experience. It is not just a tagline for our brand – rather, it is the culture that drives everything we do.
Since our founding six short years ago, we’ve matured from just a service provider among many, to a true strategic partner like no other. In over 160 client sites nationally we’ve become "entrenched" and so "important" to how our clients operate from the first impression - to amazing smiles and hospitality - to all services from mail, copy, records, conference centers, security, concierge, IT and much more. We are the glue that makes our clients business run seamlessly. We are part of their company, and critical to their success.
To our team: You have been given the opportunity to show what you’re made of, to be so much stronger and better than you were just the day before, and to show the world of business a better way.
So as you get ready to start your day take a second to think; how am I contributing to my clients' success? How can I be better?
How can I get to infinity and beyond?
How can I be that star, that hero that brings to our clients all the positive change, wealth and success they deserve?
IT IS YOU that makes FSO who we are. Love Life!
"In the struggle for survival, the fittest win out at the expense of their rivals because they succeed in adapting themselves best to their environment." ~~ Charles Darwin
S. ANTHONY IANNARINO is the President and Chief Sales officer for SOLUTIONS Staffing, a best-in-class regional staffing service based in Columbus, OhioHe is also the Managing Director of B2B Sales Coach & Consultancy, a boutique sales coaching and consulting company where he works to help salespeople and sales organizations improve and reach their full potential. And he works ass an adjunct faculty member at Capital University’s School of Management and Leadership. Anthony teaches Personal Selling in the undergraduate program, and I teach Persuasive Marketing and Social Media Marketing in the MBA program.