"Frank is an amazing asset to our team. He is friendly, courteous and ALWAYS goes above and beyond! It is very difficult around here to get people to be accountable for their jobs and Frank is always willing to not only help out when other “Refuse” but, actually offers assistance when he sees a need."
Good Morning Folks,
Onsite Outsourcing is a challenging field, but it is also one of the most fulfilling careers a person could ever pursue. You have the chance to interact with humans everyday, and you never know how your interaction may deeply impact them.
It’s great to see People + Solutions + Technology in action— all delivered with a PERSONAL TOUCH.
Maya Angelou said, "Let gratitude be the pillow upon which you kneel to say your nightly prayer. And let faith be the bridge you build to overcome evil and welcome good."
That in mind, It has been so inspiring and exciting to read all the kudos and recognition our employees and sites have been receiving– THANK YOU for all your hard work and tireless efforts to bring hospitality and our white glove services to life.
Desiree, Eni
"Thank you for your help and support this morning. I really appreciate the help and your always professional attitude. Keep it up."
Kimberly, IMG NY
"Thank you for all of your help and hospitality this past week. Great office, and you helped make everything top notch for all of our guests."
"I just wanted to send you a note to commend Allen Moore on the wonderful help he gave me last Friday. I was filling in for a secretary on vacation, so I had my hands full working for 7 attorneys last week. One of the attorneys requested numerous jobs to be printed in the NYC office, both by Office Services and the NP library in NYC. At my request, these jobs were scattered among the visiting attorney office and Reception. The attorney then requested to have all of the documents he had printed Fed Ex’d to his home for Saturday delivery. Allen took care of printing the documents, amassing them, and Fed Exing them to the attorney. He followed up by sending me the Fed Ex tracking information. He not only took care of my various requests expeditiously, he did so with a smile on his face. This “one stop shopping” made my day infinitely easier. You are lucky to have Allen working in your office!"
"I wanted to reach out and say a big thank you to the FSO team. I know they really stepped up to make sure the CapcoConnect event tonight runs smoothly. They should all be recognized for their continuous support to our group."
Andrea, Capco
"On behalf of the DC Connect Team I would like to convey a special thanks to Divya, Allison, Season, Andrea, Jon and Taylor from the NYC team for helping us get our act together last night and for making the DC launch a grand success. We couldn't have pulled it off without you. Cheers!"
Ausberto, Capco
"Ozzi, Season and Raghvi went the extra mile to help a guest attending our Capco Connect event who had an unexpected health problem! I was really happy to see how quickly and thoughtfully they handled the situation for the person, with the ambulance and the person's family, including follow up."
Anna/Capco
"I just want toexpress my gratitude towards the entire FSO team that helped put together our Capco event for December 17th. We have not made it easy for them (especially Andrea) and they have handled our requests with grace and a smile on their face. The biggest thank you to Ozzy, Jenna, Andrea, Deon, Monica, Katie, Saleem, and everyone else who contributed to the success of the event. We could not have done this without you all!! "
"Hi Reception team, I wanted to send this email to thank you all for your ongoing hard work and support. You all have been critical in helping me prepare for important client presentations. You've made my job easier and for the 3rd time, contributed to successful client events. Keep up the great job and I look forward to working with you all in the future!"
"I know this comes on the tail end of an event last night but this email is really meant to be more. I can't thank the team here enough for all of their support. I don't want to pinpoint specifics of last night (though the holiday decorations are probably at the top of my list). The general support that the team here on the ground, not just in actions, but also in attitude really is appreciated. Thanks and Happy Holidays!"
"Yesterday the FSO team at Capco put together the most amazing event on behalf of CapcoConnect. It simply could not have been done without their support, flexibility, and hard work. Please pass along my gratitude to the whole team."
"I want to extend my sincere thanks and appreciation to all of you for taking care of business yesterday. Your speedy response, ability to remain calm and positive attitude is truly amazing."
"I just wanted to thank you all for your help with the NA Capco holiday card packages that were sent out a couple of weeks ago. Labeling, stuffing and mailing packages for 1,000 people is a tough and tedious job- it wouldn't have happened without all your help!!"
Esther, Capco
"Esther has been extremely helpful in organizing the 'Breakfast with the Leadership Team' events. She has been of great help in determining the logistics of numerous BLT events. Thanks for everything!"
Talmas, Capco **9 Kudos in 1 Month**
"Just wanted to say thank you for sticking around after hours tonight to resolve my IT mailbox issue. You saved me from an embarrassing situation with a client!"
"I called Talmas, in the afternoon with a laptop issue. My laptop would not load Windows, leaving me unable to work. Talmas tried to assist over the phone, but when he found that he could not, he met me at the office, and resolved the issue. Talmas definitely went the extra mile!"
"Thank you for resolving my lap top issues and for your patient; you're a great person to work with."
"Appreciate you helping me out with my laptop issues and you are never too busy to assist when needed."
"Appreciate you helping me out with my laptop issues. Seemed like you were juggling a million laptops at the same time as well! Thanks again!"
"Thank you very much Talmas for helping with getting the ATP Alumni Association's email domain set up. You were very helpful and acted with such professionalism! Again, thank you very much!"
"Thanks so much for all of your amazing, expedient, and friendly IT help over the past few days!"
"Talmas was quick at resolving my email issues, he promised it would be fixed within the hour and he delivered!"
"Talmas thank you so much for helping me these past two months with virtual interviews set up. I think I am getting better at being able to set up the web cams on my own - but your ability to troubleshoot for me has been so helpful. Thank you!"
Chris Burns, FSO IT
"Tom, I wanted to reach out to share with you the exceptional experience I have had with Chris during my computer issues. I am sure the majority of the emails you receive are about issues and problems with the people that create these issues. This is not that type of email. I started having serious issues with my computer. Chris looked at the issues and spent an entire day checking on the computer and the solution options he was working on. He found that the computer issues were not easily repairable, but he was going to try. All the while he was working on my computer; he was building another computer to assure I didn’t have to really have down time. As you may know…I have a new computer. I had zero down time due to his planning and efforts. The new computer had the most current office suite and such. Like all people, I understand the need for changes to make progress, but still, I’m as resistant as the next end user. He took the time to show my how to set up the things I needed to do. I did them overnight with no problems. He did follow-up on his own the next day to see if there were any issues."
"Since then, I have had 8-10 questions on things that are office/explorer user questions. He never lost patience with me. He took the time to research what was needed and provided me with super answers presented in a way that I can understand and remember. He taught me along the way. All in all, he is a super asset to your team and an amazing contributor here at FSG! I appreciate him very much and thought it prudent that you know what an amazing job he does."
Jessica, Central Region Admin **2 Kudos in 1 Month**
"Debra, with our focus so intense on providing client hospitality, it is easy to forget the acts of hospitality we perform for one another in the course of our daily routine. With that in mind, I would like to say that Jessica, acting in her new role as Administrative Assistant for the Central Region, has consistently demonstrated to me that she is always on her game. She has never failed to provide me with assistance, information, or guidance in all matters large and small. None of us can say we "never got the memo" anymore because Jessica makes sure WE ALL get the memo! Here's one example of Jessica's extraordinary acts of internal hospitality:
The other night I had forgotten to send in my Cintas invoice approval by EOD as her timely memo requested. I got online at home and sent it to her at 8:13 p.m. At 8:14 p.m, Jessica replied with an email kindly thanking me for remembering to send it in. That was a ONE MINUTE response and it came long after business hours! Jessica's lightning-fast, after-hours response to my email motivated me to step up my game with my team and my clients the following morning. Jessica's demonstration of service, hospitality, and professionalism is my new "Gold Standard" of service! Thanks for the inspiration, Jessica!"
"Awesome job supporting the Central Region as our new Administrative Assistant! I have had much positive feedback already on the positive impact you are having. Personally, I don’t know how I managed without you before! Thanks for all you do!"
"I just wanted to acknowledge Mary and the “above and beyond” help that she has given us (Mary Koks/Terry Gage and myself) in locating missing documents – for days we have tried to find documents in a database and the hard copies in one of Mary’s files - Mary Cannon took it upon herself to continue digging making every effort to find these voluminous documents.. and she DID! We can’t thank her enough! Just like to give credit when credit is due .. She goes out of her way to assist my team!"
Lissette Umpierre, FSO
"Jim – just wanted you to know that Lissette Umpierre did an awesome job transitioning here in Memphis. She ran into several road blocks from the vendor that was being transitioned out but handled herself professionally and did not let it get in her way of getting the FSO team ready."
Frank, Samsung
"I am an employee at Samsung (In Ridgefield Park). I wanted to drop you a note to let you know that Frank is an amazing asset to our team here at Samsung. He is friendly, courteous and ALWAYS goes above and beyond! It is very difficult around here to get people to be accountable for their jobs and Frank is always willing to not only help out when other “Refuse” but, actually offers assistance when he sees a need. He always goes above and beyond without hesitation. I want to acknowledge how WONDERFUL Frank is and what a please it is to be able to have him on our team, since he is an exception to the rule around here. Thank you!"
"Per my request, Eric stayed 6 hours after his normal departure time to work on a project for me that I needed this morning by 9 am. When I arrived at 7:45 am this morning the project was in my office and ready for me. He made over 53 books for me, each were a couple hundred pages. Kudos to Eric, another brilliant job done by him."
Keyana, Unicredit
"I just wanted to show you something really great Keyana did on Monday while I was out of the office. I had explained to her that I needed the attached done for a KPI book I was putting together. Although I had notes in a binder of what to do, I did not have the opportunity to walk her through both sheets. She put on her pro-active hat and figured it out on her own and sent it to me on Monday so I would have it today."
Our job in hospitality is to make the client feel as if they are at home and create memories and experiences that want to make clients "return." It is also our job to make sure that we supply our clients with that “WOW" factor that makes them feel special. As important as it is to take care of our clients, it is equally important to take care of all of our team members. The more enthusiastic and happy our employees are at work the more productive they will be. Without the support of each team member that “WOW” factor will never be given to our clients.”
To all of our honorees, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the great work!!
Have a great day and thanks for being a part of our amazing journey.
Mitchell D. Weiner
Chief Happiness Officer
"The most effective way to do it, is to do it."
--Amelia Earhart
. . . . . . . . . .. . . . . . . . . . . . . . . . . . . .
ABOUT FSO:
Recognized on the Inc. 5000 list of the nation's fastest growing companies and ranked among the top 25 of New York's fastest growing privately held companies by Crain's magazine, FSO can proudly boast:
- 98 % client retention with ZERO displacements
- 98 % employee retention – twice the industry average
- 300+ years of industry experience residing in its Senior Leadership Team
- 120+ corporate support staff supporting our national footprint (HR, IT, Analysts, Subject matter experts etc)
Led by Mitchell Weiner, the co-founder and pioneer of onsite outsourcing, FSO was created to deliver what the industry has lost sight of – and everything you deserve:
- An outsourcing experience powered by passionate people.
- An intimate and personal approach to service.
- A partnership based on care, trust and mutual success.
- Involved owners listening to your needs and proposing customized solutions.
VIDEO:
No comments:
Post a Comment