Wednesday, July 1, 2015

Shout-Out Wednesday: "I Would Like To Nominate Matthew For A Nobel Prize For Hospitality"

"FSO Rockstars Run Your Office, So You Can Run Your Business: Our Clients Tell All About Them"

Good Morning Folks,

FSO entered into strategic partnerships with clients to (re)IMAGINE non-core functions. From mail, copy, litigation support, digital services, messenger, meeting rooms/conference center, receptionist, records, hospitality and a full fleet of new multi-functional copiers/scanning devices and more, more and more - we are our client's go to team for anything and everything when it comes to (re) Imagining the Guest and Client Experience— so they can concentrate on their core competencies  what they do best (i.e. serving their customers).

In a time of rapid business change and disruption, FSO has been able to make a positive and powerful impact on our client's bottom line. Every day our hospitable teams across the USA helps clients improve service, reduce cost and take better care of the people who help make it possible. 

In one of our newest engagements we displaced the incumbent provider following a decades-long engagement, and on the first day our client is singing the praises of one of our folks suggesting, "I wanted to give some much deserved compliments to Matthew. He is FANTASTIC! His willingness to assist is stellar and his help is very much appreciated. It’s refreshing to see a young man such as Matthew with a strong work ethic and a great deal of maturity. He is an indispensable asset to this company and will soar to great heights throughout his career. I would like to nominate him for Spotlight Tuesday, Kudos, and a Nobel Prize for Hospitality (if such a thing exists). : )"

Now, directly from client management here's more about some of the AWESOME ways our motivated, team oriented, passionate people supported them in the month of June.

Sarah, NY Times*** 3 Kudos In 1 month***
"Sarah is truly an asset to your staff. She is friendly, professional, articulate, and simply a joy to work with."

"I wanted to reach out to you to let you know how impressed we are with Sarah. She is a very diligent, thoughtful employee who always goes out of her way to help and ask me if there is anything else that I need. She is prompt and focused and is a great asset.I thought you should know."

"I am Gretchen, a reporter at The New York Times on the business desk. I just wanted to say how much I appreciate Sarah's professional and cheerful approach to her job delivering packages here at The Times."

Daisy, NY Magazine ** 2 kudos in 1 Month**
"I just wanted to send kudos for Daisy  @ New York Magazine. She went above and beyond assisting with a photo shoot the last couple of days and still was able to make sure her day to day job didn’t fall by the wayside. She is amazing at her job and I can’t thank her enough."

Joann, NY Magazine
"Thank you so much for your help with our shoot today and yesterday!  You guys are the BEST."

Nate, Wisdom Tree
"Just wanted to take a minute and say THANK YOU!   All the packages this year have been perfect (timing, quality, quantity). Makes my life much easier on the road knowing I have you watching my back and taking care of business!!"

Daniel and Anthony, Sarah Lawrence College
" just wanted to thank you for doing those last two jobs at the last minute for me! You are always so patient with me!!! I so appreciate your help!!   I also wanted to write and comment on the two new mail carriers, Danny and Anthony. They are both lovely people,...always so friendly and helpful ...even when we have humongous , odd shaped packages to be maneuvered though our small doors! It's nice to have such cheerful and friendly people working alongside us each day!"

Tory, Young & Republic ***3 Kudos in 1 Month***
"Thanks to Tory for going above and beyond in helping the Dell team get an important package out to the client yesterday at the 11th hour. He also came down to the third floor and helped us package up three shipments for an important shoot for Dell. Kudos!  Thanks again for the mailroom’s continuous help on behalf of Dell."

"I wish to commend Tory for the way he handled an urgent shipment for Technology Group this week. Technician delivered the package after 6:30 pm and Tory went above and beyond his responsibility to get the package to UPS to ensure overnight delivery. He was very professional and extremely courteous in fulfilling the delivery to a senior level executive. He is an asset to your group.  I am appreciative and incredibly thankful he assisted the Technology Group meet our deadline."

"I just wanted to let you know that at the last minute, 6:55pm, I had to mail a box FedEx to St. Louis. I happen to run into Tory on the 10th fl who stayed behind a few minutes to get me a box and pack the items then put in the room downstairs. I thought it was a very nice thing to do."

Tracey, FSO HQ Office Services
"I would like to give kudos to Tracey!I know she is a brand new face to the FSO company! I really think her transition from the front desk to the office services is amazing. I always see her around the office giving a great smile, but I have also noticed that she is a fast learner!She is a great addition to the FSO family and to the Office Services Team! High- five!!!"

Ana, Neuberger Berman
"Ana helps organize the conference room deliveries does a GREAT job. She always makes sure that everything is taken care of and delivered to the right conference room.  I think she’s been very helpful and a great addition."

Isaiah Oliveras, Argo
"I am proud to say that Isaiah is the winner by a land slide for ARGO's Employee Recognition Program at the All Hands Meeting yesterday. He is constantly wowing the client in his role of concierge at the front door by providing excellent white glove service with a smile. FSO has won this award twice within the past year which is a great accomplishment considering that we are the service provider. I would like to nominate Isaiah for FSO's employee of the month."

Below is a description of ARGO's criteria for this award.

  • Argo has a Employee Recognition Program to  give credit to or employees who  most live our ‘brand values”  
  • Always put our clients’ interest first
  • Deal honestly and directly, with no hidden agendas
  • Work to build long-term relationships
  • Seek the right solution for each client
  • Exemplifies the brand values
  • Consistently demonstrates a team-oriented attitude

Clients at our most recent openings, already singing the praises of our folks
As I finish this I am at the site mentioned above where we displaced a decades-old incumbent. The site looks amazing. I am personally with our at contact waking the floors and the staff looks impeccable. Bravo. Bravo. So gosh darn proud of everyone. Sales team. Expansion teams. Awesome site tour and great client. The place is immaculate. Wow. FSO career apparel and technology In full swing. Made me day. 

This all happened and is happening in part due to great service over the past few years where our Records team wowed the socks off of the client in a different location helping to give that vote of confidence to enable us to win and take on all outsourced services.

Never lose the passion, the smile and the ability to put yourself in our clients shoes and get to know what they might be thinking that makes you so special! 

All of you are out in the field and have the power to make an incredible impact and a difference in the wealth and success of others.

To all the FSO employees that clients took note to brag about, THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the the EXCELLENT work!

I look forward to hearing more stories from our clients how our team has made a difference.

IT IS YOU that makes FSO who we are. Love Life!

Mitchell D. Weiner
Chief Happiness Officer  

"If you are not afraid to face the music, you may someday lead the band"
~~Spuk Tiding

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Welcome to the fastest growing onsite outsourcing company in the nation! Led by Mitch Weiner, co-founder and industry pioneer, FSO is "the" award winning enterprise-wide outsourcing and people solutions firm servicing a multitude of clients across North America.

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