Throw Back Thursday: "Sitting Back On Your Laurels Is A Sure Fire Way To Lose In The Long Run"

"Most employees think of their employer's budget as a bottomless pit and can be very careless spending money that's not theirs. But you should manage their budget as if it's your own wallet."

Good Morning Folks,

As I begin my third year blogging, we are looking back at some of my favorite posts. So for a Throw Back Thursday may I reprise a post from last year showcasing the autonomy every single FSO employee no matter rank or position, is empowered with to make a difference for you. We want our folks to be proactive always looking for new, better and more efficient ways of doing things. Here's the post from April 2014:

==> Shout Out Wednesday: Measurable results. Value add. I love it!

For years my brand has represented perfection. It has been synonymous with the best service and best people ever. 

Whether a salesperson, an experience associate, a records manager, an informationalist, or messenger, what makes our folks so special is their ability to think beyond their daily tasks and think like our clients. 

"What would the client want? What do they need? How could I be more proactive in their eyes? How could i really impress them?"

Today I wanted to salute one of our FSO rockstars who put this promise to practice. He put together the list cost savings initiatives and ideas that follows. 

They were all truly worth reviewing, reading and most importantly ACTING upon. Not only do they address cost savings, but they are also environmentally sound. I really appreciate that.

We know that productivity is about all about delivering quality and value and working smart. (With a smile!)  This list exemplifies the value of hiring a true STRATEGIC partner who never stops looking out for you, who always take that extra second to ask and then ACT! 

In his words, here are some things our star does day to day with keeping costs in mind:

==> Reuse Boxes for shipping. Boxes from Reprographics Dept or Boxes from Vendors and Staples reuse them for shipping INSTEAD OF ORDERING BOXES WHICH CAN BE COSTLY.

==> Ship via UPS Ground when possible. In most cases it is fast and cheaper!

==> A lot of time I use pens from vendors give us pens. I make good use of those pens and keep them until no longer good to use. Imagine where most employees take their employers pens home without a second thought, if everyone from FSO brought their own pen to work and used that pen. Money would be saved.

==> I try to use my cell phone when making personal calls. I want to be respectful of that.

==> I think when wanting to get something done and it may involve usage of the company the simple thing to do is ask your boss or supervisor instead of just doing it.

==> Using brown packing paper instead of bubble wrap.

==> Also reuse packing from incoming shipments.

==> I feel the less we have  around our desk areas the better I feel. Keep things simple and neat.

==> When setting people up with UPS Campus Ship, I set it up so that the option to ship via UPS can be defaulted to shipping UPS Ground but the other options are still there.

==>  find that since there is less to ship to the Tampa, Fla Office I will just mail it via USPS Mail instead of UPS.

==> We use to ship Tampa Mail via UPS 2nd Day Air. When I ship now I ship UPS Ground.

==> Something I should do is bring my own cup in for Tea instead of using the paper cups all the time. Something I should do!!!!

==> Use less printing and do more online. This is something I need to do. It is helpful to print things out for updating the shipping system but less printing would be helpful by all.

==> Turn lights off!!!!!!!!!!! I cannot tell you how many times I have walked by desks and cubes and work areas where no one is there but desk and cube lights are burning away. Shut lights off when not in use.

==>  Recycle. People should be more aware of what they throw in the trash. Is it trash??? Is it plastic, Metal, Batteries, Bottles, Cans, Paper??? Can these items go to recycling. Think Green!

==> Avoid future Healthcare Concerns. Think Organic!!!

These are excellent ideas, and very valid points. Most employees think of their employer's budget as a bottomless pit and can be very careless spending money that's not theirs. But you should manage their budget as if it's your own wallet.

Not only do these ideas address cost savings, but they are environmentally sound. I think the last point about Healthcare always deserves more attention then companies pay to it. As the expression goes, "if you don't have your health"….

Perhaps the real takeaway is this: "don’t romanticize the past of your business. Just because something worked 5 or 10 years ago doesn’t mean it will work in the future. You have to constantly change as the world changes, and sitting back on your laurels is a sure fire way to lose in the long run."

There is great merit in exploring the talents demonstrated here, developing them, encouraging them in every employee  and taking them to the next level. And bringing out the best in this often forgotten hourly demographic is where FSO stands apart.

With good leadership, as we prove every day, regular people can accomplish greatness when they work together as a team doing what they do best. 

Indeed - the mark of a true leader is getting others to perform beyond their own expectations. Parents and sports coaches alike can agree to this. 

Measurable results. Value add. I love it. 

Now lets put more ideas into action that I'll look forward to sharing right here.

Inspire a Nation, Fulfill Dreams and Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

Learn more about what DIFFERENTIATES FSO here

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"No matter what happens today, I will make a difference, 
in whatever I do."
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A Big Thank You To These Notable Readers of MitchWeiner.com:

Access Staffing, Adecco Usa, ADP, Akin, Gump, Strauss, Hauer, & Feld, Albert Einstein, College Of Medicine, Amazon Corporate, American Express Company, American Honda Motor Company, American University, Amgen, Amster Rothstein & Ebanstein, Anchor Associates Group Inc, Angelo, Gordon & Co., Anne Arundel County Govt, Aquantive, Arent Fox Llp, Arhus, Kobmandsskole, Arrowhead Aea, Ascena, Asrc Federal Holding Company, Atkina, Llc, Aurelius Capital Management, Automatic Data Processing, Automattic, Ball State University, Baltimore Technology Park, Bank Of America, Barclays Financial Corp., BDBO New York, Bechtel Corp, Bell Canada, Best Buy, Black Oak Computers Inc, Blackrock Financial Management, Bloomberg Bloomberg, Brandprotect, Brookfield Asset Management,Brown Advisory, Bsnl, BT (UK searching for Denise), Cahill Gordon & Reindel, California Department Of Justice, California Education And Research Federation Network, California State University, Long Beach, Canon Usa, Carolinas, Healthcare System, Cassidy Turley Commercial Real Estate Services, Cb Richard Ellis, Cbi Connect, Cdw - Cdw Llc, Ceasars Entertainment Group, Central Methodist University, Charles Schwab & Co., Choopa, Llc, City Of Los Angeles,  Citigroup, City Of Houston, Clyde & Co Llp, Colgate-palmolive Co., Colliers Abr, Inc - Cassidy Turley, Chubb, Colt Technology Services Group Limited, Cooley Llp, Columbia University, Completel, Comporium Communications, Commercial Bank Of Africa, Comstock Park Public Schools, Conagra Foods, Concordia College, Condenast Publications, Control Risks Group Llc, Coral Graphics, Cottage Hospital, County Of Marin, County Of Suffolk, New York, Credit Suisse Group, Credit Suisse Group / Canada, Cuddy & Feder Llp, Cwie, Llc, Dale Carnegie & Associates, Inc., Data Control And Systems, Datagram, Dell, Deloitte & Touche, Delta Dental Of California, Delta Dental Plan Of Michigan, Department Of Administrative Services (Ohio), Department Of The Interior, Office Of The Secretary, Department Of Veterans Affairs, Detroit Public Schools, Dewitt Stern Group, Inc., Dod Network Information Center, Dow Jones & Company, Devry, Depaul University, Dga Security Systems, Dickstein Shapiro Llp, Discover, Financial Services, Distributed Systems Services, Do It Best Corp, Duane Morris, Dumfries, Dumfries and Galloway, United Kingdom,Edelman Pr, Emerge212, Equity Residential, Ernst & Young Llp, Esi International, Espn, Estee Lauder, European Police Office (europol), Evercore Partners Services East, Llc, Experian Revenue Assurance Test, Facebook Corporate, Factory Mutual Insurance Company, Family Dollar, Federal Aviation Administration, Federated Systems Group, Fedex Office & Print Services, Fenwick & West, Fidelity National Financial, Fifth & Pacific Cos, First American Equipment Financial, Fisher Scientific, Freshfields Bruckhaus Deringer Llp, Fujitsu Limited, Florida Department Of Management Services, Florida International University, Ford Motor Company, Fort Hays State University, Fortressitx, Free Sas, Fross Zelnick Lehrman & Zissu, P.c., GE, Genentech, Georgetown University, Gerson Lehrman Group, Godaddy.com, Llc, Gilead Sciences, Google Corporate, Goose Creek Consolidated Isd, Government Of Saskatchewan,Government Of Singapore, Graphnet Inc., Gravitas Technology, Greenberg Traurig P.a, Griffin Information Systems Limited, Group M Worldwide, Hachette Book Group, Hamilton-clermont Cooperative Assn., Harris Government Sector, Havas Worldwide Llc, Hccs - Houston Community College System, Hearst Corporation, Hewlett-packard Company, Higher Colleges Of Technology, Hill & Knowlton, Inc, Hillsborough County Aviation Authority, Hilton Hotels Corporation, Hma, Hotwire Communications, Hudson County Community College,  Hughes Hubbard & Reed Llp, Humber College, IBM Corporation, Ikon Office Solutions, Illinois Wesleyan University, Illinois Wesleyan University, Immedion, Llc, Ing Investment Management,, Intergrated Office, Internal Revenue Service, International Business Times, International Monetary Fund, Io Capital Princess, Llc, Jefferies International Limited, Jewish Board Of Family & Children 's Services, John Hancock Life Insurance Company, Johnson & Johnson, Jones Apparel Group, Jones, Day, jp Morgan Chase, Jw Michaels Co., J. Walter Thompson, Reavis & Pogue, Kabel Bw, Kaiser Foundation Health Plan, Kaye, Scholer, Fierman, Hayes, And Hudler, Hudson County Community College, Kddi Corporation, Kelley Drye & Warren Llp, King & Spalding Llp, Kirby Mcinerney Llp, Kirkland & Ellis Llp, Leaseweb Usa, Laughlin/constable, Inc, Latham Watkins, Legal Source Ls Llc, Leslie Digital Imaging Llc, Lexis-nexis, Linode Resources, Liquidnet Holdings, Lion Resources, Loeb & Troper, Cpa, Lombard Odier Asset Management, Los Angeles County Office Of Education, Loyola Marymount University, Macquarie Bank, Macquarie Holdings, Manufacturers And Traders Trust Company, Marriott International, Marsh, MasterCard, Mayer, Brown & Platt, Mcnc, Mckesson Technologies, Mdmb Law, Medex Pharmacy, Mediadata, Medimmune, Llc, Mellon Bank, Memorial Sloan-kettering Cancer Center, Mercury Radio Arts, Merck And Co, Methodist Hospital Of Memphis,Miami University, Michaels Stores, Michigan State University Federal Credit Union, Micro Graphic Info Svcs, Microsoft Corp, Middle Country Public Library, Milbank - Milbank Tweed Hadley Mccloy, Ministry Of Education Computer Center, Miox Corporation, Montclair State University, Moody's Investors Service, Morgan Stanley Group, Moses & Singer Llp, Motorola, Mount Sinai School Of Medicine, Multiverse, Munsch Hardt Kopf Harr, Museum of the City of New York, Namesco Limited, Museum Of The City Of New York, Nassau County Board Of Cooperative Education Services, Nassau County Boces, National Board Of Medical Examiners, National Chiao Tung University, Navy Network Information Center, NBC Universal, Nbs, Nbty, Nco Group, Ncs Pearson, Neuberger Berman, New Jersey Institute Of Technology, New Mexico State University, New York City Public Schools, New York Power Authority, New York Public Library, New York University, Next Jump, Nomura International Plc, Northern Michigan University, Northern Ohio Educational Computer Association, Northwood University, Nyedc, Off Campus Telecommunications, Old Republic, Onewest Bank Fsb, Openband Multimedia, Llc, Ohiohealth Corporation, Orange, Orange County - Telecommunications Department, Orange Israel, Orrick Herrington & Sutcliffe, Oshean, Oxford Networks, Paramount Pictures, Partners Healthcare System, Paul, Hastings, Janofsky & Walker Llp, Pavlov Njencom Colo, Perfect Building Maintenance, Peter-paul_verduin Pfizer, Phonoscope, Pillsbury Madison & Sutro, Pitney Bowes Plc, Plum Creek Marketing, Pluk Pluk,  Plus One Health Management, Polaris Project, Polytechnic University, Powerspace & Services, Preferred Office Products, Privax Limited, Procter & Gamble, PwC (50 locations!); Queens Public Library, Quinn Emanuel Urquhart Oliver & Hedges Llp, Qitx; R.r. Donnelley & Sons Company; r.sea; Readers Digest; Reed Smith Llp (PA); Regus Business Centers, Research In Motion; Revenue Assurance Test; Richards Kibbe & Orbe Llp; Robins, Kaplan, Miller, & Cire; Robert Bosch Gmbh, Robins, Kaplan, Miller, & Cire, Rockefeller Group Technology Solutions; Rothschild, Row 44; Royal Bank Of Canada; Rutgers University; Safra National Bank Of New York; Salesforce.com; San Diego City Schools; San Francisco Marriott Marquis; Santa Clara County Office Of Education; Sarah Lawrence College; Scholastic; Sfr; Sedwick Llp, Sharp Electronics Corporation; Shearman & Sterling; Sidley Austin Brown & Wood; Simpson Thacher & Bartlett Llp; Skadden, Arps, Slate, Meagher & Flom Llp; Social Law Library; Schnader Harrison Segal & Lewis, Sify Limited, Smoothstone, Societe Generale; Socorro Independent School District; Softbank Bb Corp; Social Security Administration, Sony Pictures Entertainment; Soros Fund Management Llc, Spherion Corporation; src Federal Holding Company, Llc; Standard Motor Products; Starwood Hotels; State Of Minnesota , State Of Montana; Stinson Morrison Hecker Llp; Straub Clinic & Hospital; Sungard Availability Services Usa; Syracuse University; Systems Research And Applications Corp; Talktalk; Tadlock Law Firm Pllc, Target Corporation , Teco Energy; Tesoro; Companies; Texas Blending & Warehousing Corp; Texas Instruments; Texas Medical Center; The Chubb Corporation; The City Of New York; The Coca-cola Company; The Heritage Foundation; The Interpublic Group Of Companies; The Jnt Association; The Limited, The Metrohealth System; The Municipal Communications Utility Of The City O (Iowa); The New York Times Company; The Richard Stockton College Of New Jersey, Tiaa-cref , Time; Toronto District School Board; Tower Group Companies; Trlg – Hq, Ttx Company; Turner Broadcasting System,  U.s. Bancorp; U.s. Bancorp, U.s. Center For Disease Control And Prevention; U.s. Environmental Protection Agency, Ungaretti & Harris, United Business Technologies, United Stationers Supply Co., University Of Arkansas, University Of Connecticut, University Of Dayton, University Of Florida, University Of Maryland, University Of New Mexico, University Of Notre Dame, University Of Texas At San Antonio, University Of Virginia, Urs Corporation, Us Department Of Defense Net, U.s. Environmental Protection Agency, United Nations, Varian Medical Systems, Viacom, Virgin, Virgin Media, Virginia Polytechnic Institute And State Univ, Virgo Penn Business Centers L, Viacom, Vivo, Virgin Media, Virginia Community College System, Volumedrive, W.w.grainger, Warrenville, Illinois, United States, Weill Cornell Medical College, Weitz & Luxenberg, Wellington Management Company, Llp, Wells Fargo & Company, West Corporation, West Publishing Corporation, White & Case Llp, Willkie, Farr & Gallagher, Widnes, Halton,, Wisdom Tree Investments, Inc., Workforce Software, Wyndham Worldwide Corporation, X--ray Optical Systems, Inc., Xerox Corporation, Xerox Corporation, Xilinx Incorporated, Yamaguchi Cable Vision Co.,ltd, Yaquinto Printing, Yon Lew, Zuckerman Spaede

Shout-Out Wednesday: "I Would Like To Nominate Matthew For A Nobel Prize For Hospitality"

"FSO Rockstars Run Your Office, So You Can Run Your Business: Our Clients Tell All About Them"

Good Morning Folks,

FSO entered into strategic partnerships with clients to (re)IMAGINE non-core functions. From mail, copy, litigation support, digital services, messenger, meeting rooms/conference center, receptionist, records, hospitality and a full fleet of new multi-functional copiers/scanning devices and more, more and more - we are our client's go to team for anything and everything when it comes to (re) Imagining the Guest and Client Experience— so they can concentrate on their core competencies  what they do best (i.e. serving their customers).

In a time of rapid business change and disruption, FSO has been able to make a positive and powerful impact on our client's bottom line. Every day our hospitable teams across the USA helps clients improve service, reduce cost and take better care of the people who help make it possible. 

In one of our newest engagements we displaced the incumbent provider following a decades-long engagement, and on the first day our client is singing the praises of one of our folks suggesting, "I wanted to give some much deserved compliments to Matthew. He is FANTASTIC! His willingness to assist is stellar and his help is very much appreciated. It’s refreshing to see a young man such as Matthew with a strong work ethic and a great deal of maturity. He is an indispensable asset to this company and will soar to great heights throughout his career. I would like to nominate him for Spotlight Tuesday, Kudos, and a Nobel Prize for Hospitality (if such a thing exists). : )"

Now, directly from client management here's more about some of the AWESOME ways our motivated, team oriented, passionate people supported them in the month of June.

Sarah, NY Times*** 3 Kudos In 1 month***

"Sarah is truly an asset to your staff. She is friendly, professional, articulate, and simply a joy to work with."

"I wanted to reach out to you to let you know how impressed we are with Sarah. She is a very diligent, thoughtful employee who always goes out of her way to help and ask me if there is anything else that I need. She is prompt and focused and is a great asset.I thought you should know."

"I am Gretchen, a reporter at The New York Times on the business desk. I just wanted to say how much I appreciate Sarah's professional and cheerful approach to her job delivering packages here at The Times."

Daisy, NY Magazine ** 2 kudos in 1 Month**
"I just wanted to send kudos for Daisy  @ New York Magazine. She went above and beyond assisting with a photo shoot the last couple of days and still was able to make sure her day to day job didn’t fall by the wayside. She is amazing at her job and I can’t thank her enough."

Joann, NY Magazine
"Thank you so much for your help with our shoot today and yesterday!  You guys are the BEST."

Nate, Wisdom Tree
"Just wanted to take a minute and say THANK YOU!   All the packages this year have been perfect (timing, quality, quantity). Makes my life much easier on the road knowing I have you watching my back and taking care of business!!"

Daniel and Anthony, Sarah Lawrence College
" just wanted to thank you for doing those last two jobs at the last minute for me! You are always so patient with me!!! I so appreciate your help!!   I also wanted to write and comment on the two new mail carriers, Danny and Anthony. They are both lovely people,...always so friendly and helpful ...even when we have humongous , odd shaped packages to be maneuvered though our small doors! It's nice to have such cheerful and friendly people working alongside us each day!"

Tory, Young & Republic ***3 Kudos in 1 Month***
"Thanks to Tory for going above and beyond in helping the Dell team get an important package out to the client yesterday at the 11th hour. He also came down to the third floor and helped us package up three shipments for an important shoot for Dell. Kudos!  Thanks again for the mailroom’s continuous help on behalf of Dell."

"I wish to commend Tory for the way he handled an urgent shipment for Technology Group this week. Technician delivered the package after 6:30 pm and Tory went above and beyond his responsibility to get the package to UPS to ensure overnight delivery. He was very professional and extremely courteous in fulfilling the delivery to a senior level executive. He is an asset to your group.  I am appreciative and incredibly thankful he assisted the Technology Group meet our deadline."

"I just wanted to let you know that at the last minute, 6:55pm, I had to mail a box FedEx to St. Louis. I happen to run into Tory on the 10th fl who stayed behind a few minutes to get me a box and pack the items then put in the room downstairs. I thought it was a very nice thing to do."


Tracey, FSO HQ Office Services
"I would like to give kudos to Tracey!I know she is a brand new face to the FSO company! I really think her transition from the front desk to the office services is amazing. I always see her around the office giving a great smile, but I have also noticed that she is a fast learner!She is a great addition to the FSO family and to the Office Services Team! High- five!!!"

Ana, Neuberger Berman
"Ana helps organize the conference room deliveries does a GREAT job. She always makes sure that everything is taken care of and delivered to the right conference room.  I think she’s been very helpful and a great addition."



Isaiah Oliveras, Argo
"I am proud to say that Isaiah is the winner by a land slide for ARGO's Employee Recognition Program at the All Hands Meeting yesterday. He is constantly wowing the client in his role of concierge at the front door by providing excellent white glove service with a smile. FSO has won this award twice within the past year which is a great accomplishment considering that we are the service provider. I would like to nominate Isaiah for FSO's employee of the month."

Below is a description of ARGO's criteria for this award.

• Argo has a Employee Recognition Program to  give credit to or employees who  most live our ‘brand values”  
• Always put our clients’ interest first
• Deal honestly and directly, with no hidden agendas
• Work to build long-term relationships
• Seek the right solution for each client
• Exemplifies the brand values
• Consistently demonstrates a team-oriented attitude

Clients at our most recent openings, already singing the praises of our folks

As I finish this I am at the site mentioned above where we displaced a decades-old incumbent. The site looks amazing. I am personally with our at contact waking the floors and the staff looks impeccable. Bravo. Bravo. So gosh darn proud of everyone. Sales team. Expansion teams. Awesome site tour and great client. The place is immaculate. Wow. FSO career apparel and technology In full swing. Made me day. 

This all happened and is happening in part due to great service over the past few years where our Records team wowed the socks off of the client in a different location helping to give that vote of confidence to enable us to win and take on all outsourced services.

Never lose the passion, the smile and the ability to put yourself in our clients shoes and get to know what they might be thinking that makes you so special! 

All of you are out in the field and have the power to make an incredible impact and a difference in the wealth and success of others.

To all the FSO employees that clients took note to brag about, THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the the EXCELLENT work!

I look forward to hearing more stories from our clients how our team has made a difference.

IT IS YOU that makes FSO who we are. Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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"If you are not afraid to face the music, you may someday lead the band"

~~Spuk Tiding

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We NEVER Stop Thinking About YOU

"As you see, we NEVER stop thinking about YOU and what needs to be done in order to love what we do do each day and to be excited about being a part of the FSO journey."

Good Morning Folks,

It was a great Father's Day weekend in NYC!  The sun finally shined, people were smiling and having fun outdoors -J  Hope your weekend was just as nice, the official start to summer 2015!

Growing our folks is my legacy. My care. And my passion

As you know, we're all about making the Hospitality service, a seamless experience every single day. 

My team takes great pride in all that we do for our clients and the FSO family. Whenever, wherever and however, the FSO Team we'll always be there for you. 

• Everyone Cares
• Everyone Inspires
• Everyone Leads
• Everyone Is Aligned

We have the right people, with the right skills, in the right positions.

==> GRATITUDE

Gratitude is an emotion so powerful it can transform ones mood from darkness to healing light and renew our zest for life.

Being grateful is an attitude of deep appreciation for the realities that surround us "moment to moment"...each day of our life.

At last week's management meetings, I had the opportunity to meet with one of our rising stars and I was discussing with him what “SMILES AT YOUR SERVICE” really means. For me, it means for us to provide our clients - “SERVICE WITH PASSION”. 

Our customers are an investment and we need to maximize our return. The investment starts from Day One when the sales team makes the first contact and then continues through the sales cycle, implementation, life of the contract and the most important phase – renewal so that the customer remains with FSO. 

==> SMILES AT YOUR SERVICE: - How we provide service with passion: 

• We speak to our customers on a daily basis, we're cheerful and simile at them – (frowns use 72 muscles which a smile take 14!) -J
• We listen to our customers to find out what they really want.
• We do things the way customers expect them to be done.
• We train our team members to provide service the FSO way, create the FSO service experience for our clients!
• We're always on time for our customers, and if we are going to be late delivering service, we call the customer and explain the reason for the delay.
• We should always be our customer’s first choice.
• We add value. We provide our customers cost saving or process improvement ideas, help them through implementation and always want them to look good in front of their superiors. 

==> How real leaders act:

• They develop a positive mental attitude and let it be seen and felt by others.
• They always speak in a carefully disciplined, friendly tone.
• They pay close attention to someone speaking to them.
• They are able to maintain their composure in all circumstances.
• They are patient.
• They keep an open mind.
• They smile when speaking with others.
• They know that not all their thoughts need to be expressed.
• They don't procrastinate.
• They engage in at least one good deed a day.
• They find a lesson in failure rather than brood over it.
• They act as if the person they are speaking to is the most important person in the world.
• They praise others in a genuine way without being excessive.
• They have someone they trust point out their flaws 

Our growth also represents opportunity for all employees to expand your horizons and responsibilities.

We believe people make or break the success of an organization. FSO hires for character, desire and attitude and then takes better care of that individual than one could ever imagine. We take care of our people and in turn, they take care of you.

We continually strive to go "above and beyond" with our clients to provide the most enjoyable experience. 

The entire FSO Onsite Outsourcing Family is committed exceeding our client’s expectations every day in every way. 

My door is always open. Whether employee or client, I want to hear what we are doing right and if there is any way we can improve.

As you see, we NEVER stop thinking about YOU and what needs to be in order to love what we do do each day and to be excited about being a part of the FSO journey. Please keep the feedback coming and THANK YOU for your continued support and commitment.

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"Gratitude is more of a compliment to yourself than someone else" 
~~ Raheel Farooq

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All In A Day's Work

"We have made some substantial promotions: We have promoted more crds and acrds than ever before. But that is only the start."

Good Morning Folks,

To help the world better understand what it is that FSO does everyday, I started a new series on LinkedIn based on kudos from the field. I call it "All In A Day's Work." 

The stories are inspiring but you'll see it's perspiration that often leads to inspiration.

==> Example 1: 
How FSO is taking care of our clients in a way they never (re) Imagined 

Re: Andrew "Despite the seemingly impossible logistics of finding space for us a week after the initial move, Andrew worked to procure 4 conference rooms and a number of offices for our team. He has also assisted us with hoteling logistics as well as general, facilities related requests and has been sensitive to the urgency related to our requests. The timing could not have been worse, but Andrew has helped alleviate quite a bit of the logistical stress." 

==> Example 2 
What's in a day's work at an FSO site?  

Consider this report from our site of the year 2014- Chicago "We have worked incredibly hard this week! Every single person goes home extremely tired and hurting in a good way. Many of us have"step trackers" and all of us log 15k+ steps a day! Many of our steps include hauling around FULL 175 gallon shred bins and open dumpsters around the office for people who need it for the clean up. In addition to having to open 3 new fully set up floors and moving 600 employees, we also have to clear 3 old floors."  

==> Example 3 
A True Eye Opener

"The amount of blood, sweat and tears to complete the tasks, was monumental. It did not go unnoticed preparing and setting up all of the three new floors to a "high" standard that we have come to expect, but also to the clean up of 3 floors. Reacting to every demand from staff and Partners all wanting something different takes perseverance. I don't know how many tons of paper left this building for shredding or how many records where sent back, but that was unbelievable. Finding things dated back to 1955, I knew we had our hands full."

Our mission as always is to LOVE OUR EMPLOYEES AND LOVE OUR CLIENTS. Every day, every member of our team is encouraged to ask themselves the same question "how am I doing against that goal" what operationally am I doing differently to wow my clients? 

As a result of these efforts I'm pleased to share incredible success stories came from the pioneering MIP class: 

• Associates have become #2’s 
• #2’s have become Leads 
• Associates have become Team Leads 
• Leads have joined the Division Leadership Team 
• Leads and Associates have joined other client teams and service lines… 

... and ALL have been making great contributions throughout FSO, providing services at Durst, Brookfield, Tishman, IMG, Voya, HQ and the list goes on! 

We have made even more substantial promotions: We have promoted more crds and acrds than ever before. Stay tuned.But that is only the start. 

As Marilyn Monroe once said, “We are all of us stars, and we deserve to twinkle.” That says it all in our case. Everyone at FSO is a winner, and I could never do it without you.. we are family.. we are one FSO, and we are here to help one another.

The FSO excitement has never been stronger. And I am very proud of you.

Let's continue to WOW our clients! WOW our employees!  Roll out the Red Carpet! Ensure White Glove Service! Perfect professional images! Make a difference to ensure our clients Feel the Experience.

To keep reading these "All In A Day's Work" success stories, connect with me on LinkedIn.

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner

Chief Happiness Officer  

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"Whoever is happy will make others happy, too."
~~Mark Twain

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Putting Promise to Practice at a large AMLAW 100 Firm: Kaci, Over To You

"A reduction of the  record's department's real estate footprint from just over 26,00 sqft down to 9,500 sqft, thus providing the firm with cost-savings close to 50k annually, Cross-training of the entire records staff to improve efficiency and coverage needs, the destruction of 2,400 boxes and another 15,00 sent to offsite storage, a floor by floor audit and clean-up of all eight of the firms floors in Newark, and the list goes on and on."

Good Morning Folks,

We start the week with just that – Owning the Client.  From end to end our business and model has never changed. Our clients choose FSO and make the change from their previous service provider or they outsource their in-house services. The relationship with every client always begins with the sales team hunting for opportunities or we get a referral or we get an RFP from all  the great word of mouth and our marketing team efforts.  

Getting that lead and opportunity is the hardest part and then our front end go to work through steps to the sale, relationship building, credibility building and convincing someone that they have to go with us and make a change as their risk of not changing is greater.  

We (re) Imagine with  them and our sales, analyst and marketing teams keep the pressure on. I am there every step of the way making it personal. Hours and hours are put in, tons of company dollars are invested, literally blood, sweat and tears from everyone to win the deal and get a client to buy us and entrust their office services teams and more to FSO.

This client buys what FSO is all about, they buy US they buy (re) Imagine, they buy peace of mind and sleep easy nights and they buy Me and team FSO.

So now this esctastic, elated new client who knows only perfection from the front end – unbelievable professionalism, buttoned up teams, perfect documents, personal communication and commitment from ME – is now in the hands of the FSO Operations Team.

The expectations are set and Ops must deliver and take the Client Experience to the next level.  The Ops team must deliver the Promise to Practice that our clients bought – the (re) Imagine and the Sleepeasy

Today we hear from Kaci, one of our Business Operations Managers who delvers promise to practice at an AMLAW 100 law firm branch where we have just expanded to take on their Boston headquarters and 7 other branches. Kaci's team's efforts to WOW! our client each and every day and the results we achieved for them were key to entrusting us with expanded responsibilities. Kaci, over to you...

"I started with FSO back in March of 2012 after spending the previous 5 years with a competitor who shall remain nameless. I carefully decided to make the move over to FSO after having several discussions with Jim, since I had heard quite a few unflattering "rumors" about the company from my prior employer, which should come as no surprise for those of you who know where I used to work.  I can now say without a doubt that it was one of the wisest career decisions that I have ever made.     

Why is that you ask? Because FSO is a company that asks you to (re)imagine yourself everyday...Not only that, you are asked to (re)imagine the way you operate your specific "book of business", the way you communicate with your clients and staff, the level of service we provide our clients, and even the way present ourselves to the world by our dress & career apparel.  

Actually, let me get a little more specific... 

A little over a year ago my career took an unexpected turn when Jim asked me to drop a majority of my accounts and take on a new role as an EM/ED for new important client that was brought on board, called McCarter & English. Initially I was a little apprehensive, since the move almost seemed like it might take me backward, but after taking some time to see the bigger picture and (re)Imagine the possibilities...I viewed the move as an opportunity to show that I was a team player and that I could deliver for FSO and the client.  

So as I sit here right now typing this message to all of you, I can say that I achieved both of those goals. In the past year or so, myself and the team here at McCarter have been able to accomplish the following; A reduction of the  record's department's real estate footprint from just over 26,00 sqft down to 9,500 sqft, thus providing the firm with cost-savings close to 50k annually, Cross-training of the entire records staff to improve efficiency and coverage needs, the destruction of 2,400 boxes and another 15,00 sent to offsite storage, a floor by floor audit and clean-up of all eight of the firm's floors in Newark, and the list goes on and on.  

All that being said, the client has definitely been "wow'd" by the FSO Experience...and we have been able to receive an annual increase, give raises to our staff, and add our first additional headcount in the firm's newly acquired East Brunswick office with many more to hopefully follow in the upcoming year. So please let my story be an inspiration to always try and (re)imagine any challenge, opportunity, difficulty, etc...that may present itself."

So it is safe to say that Kaci's worth ethic, the resulting hospitality an ultimately the incredible business results and value achieved, was key to McCarter & English' decision to expand FSO presence to 8 locations including it's Boston headquarters.

Kaci thought being assigned one account after managing many was a demotion. But now we can all see why this was a promotion. It's all about (re) Imagining. 

Hospitality is our DNA.

• Operational best practices continue to be our greatest asset. 
• We invest in our people.
• We Fulfill Dreams.
• We put Promise to Practice.

The new ideas flowing, and the programs they spur are an investment in our most precious commodity… OUR PEOPLE!  We are committed to providing our talent force with time-tested, proven and yet consistently (re)IMAGINED tools and focus like: 

• Amazing Training              
• Incredible Mentorship                   
• Creative Approaches                      
• Awesome Workshops                   
• Real-World Application                  
• Dynamic Development                  
• Endless Opportunities

Our job in hospitality is to make the client feel as if they are at home and create memories and experiences that want to make clients "return." It is also our job to make sure that we supply our clients with that “WOW" factor that makes them feel special. As important as it is to take care of our clients, it is equally important to take care of all of our team members. The more enthusiastic and happy our employees are at work the more productive they will be. Without the support of each team member that “WOW” factor will never be given to our clients.

As a client we always have your back. And we will never stop (re)IMAGINING new and better ways to make your workplace work better.

Kaci's story is a case in point. It personifies the essence of the FSO client and employee experience. If you haven't read that yet I encourage you to do so. 

Have a great day and thanks for being a part of our amazing journey.

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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"Whatever the mind of man can conceive and believe, it can achieve"

~~Napoleon Hill
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Law Firms: It's Time to Explore A Better Outsourcing Alternative

"Savings come not just from eliminating each $900 lateral file, but also from freeing up Class A office space formerly used to store paper in order to be sub-leased for tens of millions of dollars per year." 

Greetings,

There is a new shift in understanding the real value outsourcing can bring to an organization for innovation, or in other words, to gain additional revenue. 

If used strategically outsourcing can become a leverage that can help use new resources for new projects and help drive growth. 

You owe it to yourself to engage competition before renewing an outsourcing contract. The worst that can happen is, even if you maintain status quo, you’ll have stretched your existing vendor to a new level of thought.

Can your incumbent do this?  

 

==> Offer new ideas instead of more of the problems you hired your vendors to solve

==> Give you access to operational expertise, service lines, resources and capabilities you may not possess

==> Leverage new technologies with revolutionary impacts and widespread benefits

==> Deliver better service at lower cost

At FSO, we (re)IMAGINE a productive combination of people + solutions + technology from the inside out. Not only to offer a better business service and to wring more costs out of operations, but also to create a surrounding experience that wows you at every touch point and can't be duplicated. 

 

What Customers Are Saying:

"They have done well by us. People show up and work gets done.The help desk changed to oursourced model is very successful."

 

"We are convinced the did the right thing and picked the right company. Things are getting done that were overlooked before, because we have the manpower and expertise that was lacking and, as a result, improvements are being made all the time."

 

"They are proactive, like a breath of fresh air. They're well dressed, presentable, and....cheaper!"

Take the time to figure out a switch is right for you and your project. You may decide it’s not- in which case you just saved yourself a TON of time.

Call me directly at 212.204.1193 and I will be glad to speak with you directly.

Have a fabulous day filled with love and inspiration.  

Hugs all around,

Mitchell D. Weiner
Chief Happiness Officer

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“If you want something new, you have to stop doing something old.”

- Peter Drucker

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What Have We Done For Law Firms Lately?

 

At Weitz and Luxenberg

Turning a expense burden into a profit center: We recently completed the largest and most successful document conversion in the New York area, migrating over 35 million pages to electronic format. Savings come not just from eliminating each $900 lateral file, but also from freeing up Class A office space formerly used to store paper in order to be sub-leased for tens of millions of dollars per year