Showing posts with label appreciation. Show all posts
Showing posts with label appreciation. Show all posts

Wednesday, April 26, 2017

Shout-Out Wednesday: "Everyone Raves About His Positive Energy And The Quality Of His Service."

"He does a great job in all that is asked of him. He is always willing to help."

Good Morning Folks,

Here are this week's Shout-Outs. This is exactly the kind of partnership our clients look for with our employees. Great job all!

Christopher — Luxury Retail
“I wanted to let you know Chris went above and beyond today helping find a package that UPS didn’t deliver due to an address issue and wouldn’t have made it here unless someone intercepted. He went down to the street and found the driver and rescued the package!” 

From Our Wall Street / Financial Services Clients

Sasha Russell — Banking
"Sasha has been a breath of fresh air. She has gone out of her way to be helpful.  We had to send out replacement tokens via UPS to over 200 eBanking customers in less than two months. Some of the deliveries were troublesome and she took the patience and time to talk to UPS for me and even request an investigation for problem deliveries. She even suggested a way to send out the tokens in the future to ensure that they would not be damaged during shipping.”

Shaklee  Insurance & Investment
"Shanelle has a positive attitude and a great smile. She is helpful in all that is asked of her and makes things much easier."

At One Of The Largest And Most Influential Architecture, Interior Design, Engineering, And Urban Planning Firms In The World.

Mercedes & Team — New York 
"Kudos to Mercedes and the team for always providing excellent service and continuing to WOW them each and every day. Your hard work and efforts are very much appreciated."

Christopher — D.C. Area
“I just wanted to let you know that Chris has done a great job the past two days while Jamie has been out. We had a crazy day with a lot of catering orders today. I was really impressed with how he took the time to prioritize the day and his attention to detail. He may be the best kitchen floater I've worked with."

At The Headquarters Of One Of The World's Largest Advertising Agencies
(15,000 people in 289 agencies across 81 countries)

 — New York
"Raven has done an outstanding job on numerous tasks. Raven has taken ownership  working on different projects with short notice and staying late to ensure that the tasks were completed. Because of this, the agency has been able to focus on the new company implementation."

Lissette — SVP, Client Relations
"Congratulations to Lissette for providing great services and encouraging her team to excel each and every day. The firm is extremely happy with all her efforts and the work of her team."

Ryan  — Dallas
"Ryan done a great job at growing and managing the team under his leadership. All his extra efforts go a long way in providing excellent service."

DeCorrey — Dallas
DeCorrey is one of our seasoned employees. He is very well versed in his position and responsibilities and impresses time again. He always completes tasks with having to be asked and does so with an amazing attitude and a smile on his face. He is first to assist others in need and has done a great job mentoring some of our newer staff. We know we can count on him to help train new employees the right way and pass on his understating of what it takes to be successful. His determination and kind demeanor is contagious throughout the whole firm."

From The World's Largest Professional Services Firms 

Ezra — New York
"We receive weekly praises on Ezra. He is always extremely courteous, friendly and approachable. He strives to provide the highest level of services every day. Every raves about his positive energy and the quality of his service."

Maria — Los Angeles
"Maria goes above and beyond every day in all that is asked. We are beyond thrilled that Maria is part of the team."

Cristalle — Turnaround & Restructuring
"Cristalle jumped into a high pressure, high standards operation and has done a great job increasing the standards and level of service in a very short period of time.Her reliability, creativity, and excellent service has gotten the attention of not only the end users, but the Senior Partners. As a result of these stellar results she earned a promotion to Lead Associate in only a few short months."

Faiza — New York
"Faiza has been a great addition to the team. She is timely, accessible, friendly and gracious. She is always willing to help and takes her time with the task at hand  to ensure they are completed to perfection."

Nikeisha — New York
"Kudos to Nikeisha for stopping at nothing to find an open space for a team meeting. Once she found a space she was able to secure the room and make all the needed arrangements for the team’s meeting."

From The NYC HQ Of The World's Preeminent Daily Newspaper

Lesleyann — New York
"Thank you for Lesleyann for all her hard work in covering for a co-worker that was out on leave. Lesleyann not only fulfilled her daily tasks but also mastered new skills to be able to cover for her teammate."

Mildred — New York
"Mildred was out on leave and was missed dearly by her team. We are all very happy to have her back."

At One Of The Big Four Mobile Communications Companies

Miguel — Frisco
"Miguel foes above and beyond every day to assist, getting every tasks completed efficiently and with a smile on his face. Everyone comments on how great of a job Miguel does and what an amazing team player he is."

Markiel — Bellevue
"Markiel exemplified his keen sense of awareness last week. He noticed two people that had gained access to the client site but were not being escorted. He immediately jumped in and assist by escorting them back to reception and making sure that the appropriate people were contacted. He provided customer service to the visitors and also made sure to take actions in line with policy and procedure at the client site.

Dexter — Bellevue
Kudos to Dexter for being a good sport and joining the fun. He showed off the onesie and even added some bunny ears. Great job Dexter!!!!

 From Our Clients In Property Management

Sonya Perez – Liberty Terrace
Kudos to Sonya for working as a great secondary lead and assisting with training of new hires. She is also on time for her scheduled shift which helps make sure everything rubs smooth and continued great services.

A couple of weeks ago HQ celebrated National Grilled Cheese. We gave our HQ staff the opportunity to make their own grilled cheese sandwiches. The event was exceptional cheesy and enjoyed by all. Thank you to Office Services for as always putting this all together.

Finally, congratulations to Jonathan (pictured below) and Zachary on being our first Future Leadership Program graduates of 2017. We appreciate all their hard work and commitment and we are very proud of them.

To all of those applauded, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. I am so proud of all of you, and to count you among the FSO family. Keep up the great work!!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner
Chief Happiness Officer  

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Gratitude — "What a precious gift it is, feeling grateful. Small acts of kindness, thoughtfulness, words or deeds... they contribute to health and happiness."  
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Wednesday, April 12, 2017

Shout-Out Wednesday: "Always Going Above And Beyond"

"Great job to Greg for providing top notch white glove service. He stepped in and provided coverage so that service could proceed uninterrupted."

Greetings Folks,

Here's some feedback I received on the folks who serve our clients every day:

From The World's Largest Professional Services Firm 

Faiza – Madison Ave
"Several partners from other offices were on site for a very important client meeting  recently and Faiza made herself available to assist the partners. She helped with technology issues and was able to enlist the help of office services to make adjustments to the meeting room."

Ezra – Madison Ave
"Ezra responds to every request quickly and efficiently. No request is too big or too small. He is always available to help in anything and everything that is asked of him. Every morning he checks in  to see what assistance he can provide to them. He is very enthusiastic, energetic and displays positive behavior. He is able to troubleshoot and solves all work related problems quickly and efficiently."

Michael – Madison Ave
"Kudos to Mike for his fantastic job in his support of the site. He always comes through, promptly responding to all emails and calls. He is efficient, pleasant and diligent and makes it easier for the us to do our jobs."

At One Of The Big Four Mobile Communications Companies

Elaine – Frisco, TX
"Kudos to Elaine for her positive attitude and uplifting spirit. She is a pleasure to work with. Her attention to detail ensures that all requests are efficiently completed."

Dwayne – Atlanta
Kudos to Dwayne for assisting in the set-up of office space. Dwayne was able to answer all of the employees questions and advise on other matters. His attention to detail, passion and dedication make him a true asset."

Musa –  Bellevue
"Kudos to Musa for stepping in and helping an fellow coworker with an urgent matter. Musa jumped right in and assisting until the issue was resolved."

From Our Wall Street / Financial Services Clients

Rene – Financial Technology
"Great job to Rene for successfully executing 4 separate events over the course of 2 days. He went above and beyond in preparation to make sure that every detail was covered."

From Our AMLAW 200 Clients

Jamie – Newark
"Kudos to Jaime for always being in at no later than 8AM and assisting with urgent requests at that time. He is always eager to help and friendly in accomplishing his tasks. With his friendly demeanor he helps with everything and anything. He is truly a team player and exemplifies FSO values."

Jim – MA
"Jim is always helpful and recently he has gone above he usually responsibilities and brought some important things to our attention. He provided excellent customer service which is exactly the partnership we look to have with FSO."

Linda  – TX
"Linda has done a great job on a very important project. She has maintained an amazing attitude and steadily worked through to accomplish the task at hand. The work could be tedious at times but Linda provided the concentration the project was owed. Her efforts have not gone unnoticed."

Shawnette – New York City
"Shawnette tackles every project with enthusiasm and excitement. She is respectful, professional and a joy to have as part of the family."

Lisa  – New Client Relations Director, NJ
"In the short time that Lisa’s done a great job motivating her team and encouraging them to take on more and more leadership within their sites. Her positivity is infectious and she is an amazing new asset."

Ezequiel  –  Chicago
"Ezequiel always going above and beyond to WOW end users each and every day. He handles every request with efficiency and professionalism."

 From Our Clients In Property Management

Carmen – Downtown
"Carmen went above and beyond to get to work during the recent snow storm. She knows she works in a high profile building, so she got up a few hours earlier than normal and made it to work in time to open… Business as Usual.  Her hard work and dedication is greatly appreciated by everyone at the Realty Trust."

From The World's Largest Advertising Companies, NYC

Tory  – NYC
"Tory was a key asset in the successful delivery of a project. HE was attentive to the needs of the client, he confirmed information about the project directly with the client and even coordinated pick up of the deliverables. He made all of it a smooth process."

Our success is all about our clients knowing they can always count on us, we will always be there for them, we care about their success and we would never let them down.

To those applauded today, thank for all that you do! The next time you see any of the folks above, please give them a “Shout Out” – for job well done.

Have a GREAT day,

Love Life!

Mitchell D. Weiner
Chief Happiness Officer 

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"Forgiveness does not change the past, but it does enlarge the future.”
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Wednesday, March 29, 2017

Shout-Out Wednesday: "Amazing" Works Here

"She is hard working, efficient and her attention to detail ensures projects are completed correctly."

Greetings Folks,

Our clients love what we are doing for them. 

Here are some of the amazing things I am hearing about our motivated, team-oriented, passionate people. "Amazing" describes all that are mentioned here. I am honored to be in their company.

From Our Wall Street / Financial Services Clients

Christian – Financial Technology
"Kudos to Christian for exemplifying the FSO DNA and doing a great job. His passion to provide the best service is evident in all his does."

Ashlee – International Bank
Kudos to Ashlee Black for braving the elements to make it to the site during the snow storm a couple of weeks ago. Thank you so much Ashlee!"

Cristiane – International Bank
"Kudos to Cristiane for taking full ownership of her new role as Client Relations Manager. She has taken the lead to ensure her team is providing the best possible service. She has also taken the initiative to set expectations of her team for everyday tasks."

From The World's Largest Professional Services Firm 

Ezra  – Madison Avenue
"Kudos to Ezra for always providing prompt and efficient service. He handles every request with a sense of urgency and all with a smile on his face. His quick response is always appreciated."

Marlen – Madison Avenue
"Marlen was a great help in making sure that one of the floors at the client was fully stocked with supplies after an extended period of time. Marlen patiently and carefully went through everything to make sure that the department had all the needed supplies by close of business."

Elaine – Madison Avenue
"Kudos to Elaine for her continued support to our client and her representation of our “All Hands In” philosophy. Recently, she assisted in the planning and execution of an onsite conference. She also assists many of the projects that are in full swing due to tax season. She has offered her assistance time and time again with tasks that have strict deadlines. She is hard working, efficient and her attention to detail ensures projects are completed correctly."

Ezra – Madison Avenue
"Ezra is a great asset to the 35th Floor. He has assisted in booking meetings at three different locations as well as carried out other tasks asked of him. Ezra is approachable and willing to assist in anything and everything that is asked of him. His efficiency and responsiveness make the day of those around him go by so much smoother."

Kimberly – Madison Avenue
"Kimberly does a great job at welcoming all who arrive with a warm smile and high energy. She instantly makes everyone’s day as they arrive on site."

From Our AMLAW 200 Clients

DeCorrey – Dallas
"Kudos to DeCorrey for his great work on a special project. He worked very hard to ensure that the project was completed in a timely and efficient manner. He also ensured that everything was organized for presenting the very next day. His participation and work on this project are appreciated."  

Linda – Dallas
"Way to Go Linda for providing exceptional customer service on a daily basis. Her ability to always go above and beyond, and her attention to detail in all she does is appreciated."

Jennifer – Newark
"Jennifer has been very helpful as the client prepares for a big event. She has been assisting with anything and everything that has been asked of her. Her attention to detail and organization skills have been essential in preparing for the event."

Nadia – Newark
"Kudos to Nadia for her professional, friendly and upbeat attitude. She is a joy to have at the site and they looking forward to seeing her smiling face every day."

 At One Of The Big Four Mobile Communications Companies

Vince – Richardson
"Vince can always be depended upon to handle every request with urgency and efficiency. We are truly grateful to have him part as the team and provide great service."

Marco – Bellevue
"Marco continues to go above and beyond. Recently, without hesitation, he helped with a task when all the rest of the staff had already left for the day. He stepped up and helped out on very short notice. and were thrilled with his assistance."

Thanks fort taking the time to write to me about these gifted employees. The PERSONAL touch AND CARE that our clients complimented us on…this is what sets us apart.

I am always eager to hear more about how we are doing.

Have a GREAT day,

Mitchell D. Weiner
Chief Happiness Officer

 “To find a fault is easy; to do better may be difficult.”

Wednesday, March 15, 2017

Shout-Out Wednesday: High Marks For The FSO Team

"I’m very impressed with the responsiveness of this team and I really appreciate your commitment and willingness to jump in whenever needed and your desire to do whatever it takes to get the job done."

Good Morning Folks.

When a client takes the time to write about a great job and spends a moment to acknowledge something special that has been done, or from what they may hear from an end user, the individual and or the team have made that impact that differentiates us from any and all of our competitors.

Here's some feedback I received on the folks who serve our clients every day.

From Our AMLAW 200 Clients

Marcus, Ryan & Ty  – Dallas, TX
"Marcus, Ryan & Ty all received Kudos this month for consistently going above and beyond, especially in a recent after-hours emergency. Their quick thinking and response was key in this situation.They not only helped the sick person onsite but called 911 and stayed with the them until help arrived."

"An army of support snapped to the rescue this morning when I needed help. I can’t end my day without thanking this entire group for your responsiveness. That has to be the fastest conference room turnaround I have ever seen.   Many thanks."

Frank  – Dallas, TX
"Frank has done an impressive job at taking ownership of his position. His attention to detail assist in making sure that a task was done correctly. He informed the correct individuals and our client was incredibly thankful."

Chris W – Houston, TX
"Chris is an absolute joy to work with. He takes on any task asked of him with efficiency and professionalism. He is always up for helping in anything and everything he can." 

Marcus M – Dallas, TX
"Kudos to Marcus for taking the initiative and assisting in unpacking and setting someone’s new Varidesk. Marcus is always upbeat and shows a wonderful demeanor while delivering services to the client."

Nicole – Chicago
"Nicole's impact has been immediate. The site has been reorganized and kept in pristine condition. She has demonstrated amazing organizational skills and partners very well with others at the site. She has a great attitude and a sense of urgency in all that she does. We appreciate her work ethic and her willingness to support."

From The World's Largest Professional Services Firm 

Jasmine – Madison Ave.
"Jasmine not only greeted candidate coming into the office, but also made sure they were directed to the correct floor. She also made sure that the client was aware when the candidates arrived and where they could be found. Jasmine also demonstrated patience and understanding with all of the questions the candidates had."

Randy  – Madison Ave.
"Kudos to Randy for working very hard to ensure everything is in proper order on the 29th Floor. Everything from the bathrooms  to the pantry is always clean and organized.  His work is exemplary and very much appreciated by all on that floor."

 From Our Wall Street / Financial Services Clients

Chris – Algorithmic Trading
"Chris went above and beyond in tracking down a very important package at the client site. The package went missing and Chris made sure to exhaust all locations until the package was found and placed directly in the recipient’s hands. His dedication and tenacity is noted and greatly appreciated."

Orelbi – International Bank
"Oriel consistently provides great service to the client, exemplifying our company standards and qualities."

From The World's Largest Advertising Companies, NYC

Marcos – Madison Ave
"A huge thank you to Marcos for springing into action during an emergency situation at the client site. Someone fell and was injured on site and Marcos immediately assisted, bandaging the person’s knee and even staying with them until the ambulance arrived. HE is truly an example of the “All Hands In” philosophy."

Rosa & Jose – Madison Ave
"Rosa and Jose consistently go above and beyond in everything that they do. They truly exemplify the three P’s: Personal, Passionate & Productive."

Manny & Nicolle – Columbus Circle
"Great job to Manny and Nicolle for doing such a great job in helping the client during their Creative Boot Camp event. They were both very involved, engaged and delivered exceptional services and assistance."

From Our Clients In Property Management

Tiana  – 70 Greene
"Tiana goes above and beyond to ensure that the client is taken care of every day. She also takes time to pitch in and assist when she can to make sure everything runs smoothly."

At One Of The Big Four Mobile Communications Companies

Terence –  Bellevue
"Kudos to Terence for his great communication skills to the customer and he tireless work in making the impossible almost always possible."

DMarkiel, Musa, Terence & Ashton – Bellevue
"Great job to the team for going above and beyond on a high visibility project at the client site. Not only did they stay late the day before to set up but also step in the day of the event and ensured everything went off without a hitch."

From The NYC HQ Of The World's Preeminent Daily Newspaper

Re: Anthony 
"Anthony is a great asset to the site. He handles anything and everything that is asked of him with a spring in his step and a smile on his face. He also starts off every morning with reading everyone’s horoscope which starts the day off on a positive note."

Our success is all about our clients knowing they can always count on us, we will always be there for them, we care about their success and we would never let them down.

On behalf of the entire FSO leadership team, we are committed to identifying and driving change to provide the very best experience for our clients and employees. We will continue to evolve, innovate and change with the times to ensure we are exceeding your expectations in delivering phenomenal solutions that promise to take better care of the people, improve service, and reduce costs.

To those applauded today, thank for all that you do! The next time you see any of the folks above, please give them a “Shout Out” – for job well done.

Have a GREAT day,

Love Life!

Mitchell D. Weiner
Chief Happiness Officer 

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"Too many people miss the silver lining because they're expecting gold." 
~~Maurice Setter
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Thursday, March 9, 2017

Shout-Out: What I AM Hearing About FSO Staff...

"I can’t imagine how we could run without you."

Good Morning Folks,

Our success is all about our clients knowing they can always count on us, we will always be there for them, we care about their success and we would never let them down.

Here's what we are hearing about FSO staff:

Front of House Solutions
“I couldn’t be happier with my decision, when I walk in the door and present this building to my customers.”

"She has a very upbeat, can do personality and certainly provided the support that our Chairman needed while visiting the office for meetings."

"Her smiling personality and professionalism is always shining. She is willing to take the extra step to assist greets our guests and our employees.”

"This young lady clearly takes her job seriously and enjoys what she is doing. She greets me and my colleagues every morning with a smile and "how are you today? Can I do anything for you? Do you need anything?" It means so very much to have had you there to help. It just helps me start my day off right.”

Hospitality Solutions
"They have really done a fantastic job managing our concierge experience  at headquarters, and have completely changed the employee experience from day one.”

“They continually strive to go "above and beyond" to provide us with the most enjoyable experience. I've never had this type of great Customer Service and experience from the Office Services department before."

“Her excitement and sweetness is intoxicating. I was so proud to be there and am so proud to have her and her team represent our company.”

IT Solutions
“Whether related to locating and securing a conference room, or providing a GoToMeeting, or simply providing some necessary information, they always go above and beyond in a time crunching matter.”

"The money I save on temporary help alone made switching to FSO worthwhile.”

“Having Kelly represent us the way she does leaves a lasting first impression with our guests. She displays a genuine “brother at your side” commitment!"

“We had less than a month to do what the Chairman had been planning for a year… we had a limited budget…. and a space that can be challenging… and it all didn’t just work … IT ROCKED!”

Legal Solutions
“She is a motivated, self-starter, who is incredibly responsive to our lawyers, staff and clients in a very professional and friendly manner.”

“Anything I’ve needed for my attorneys in the last few weeks, I get an immediate response from the front desk, and a follow up call to make sure everything is taken care off."

“Richard is valuable to the IP group having downloaded and checked over 800 patents.  He keeps the files in order and gets files whenever needed right away.”

"It's well-worth the savings in the long run as opposed to having everything else just tagged and stored offsite needlessly."

Financial Solutions
 "We would like to shout out Tyler and Sarah for their consistent “can do” attitude, quick delivery on request and especially with a smile. Thank you for going above and beyond and appreciate everything they do for the two buildings."

"Thanks for helping us become one of the Crain's "Best places to work in Chicago". The impression that we have made on all of our visitors from the Mayor to our Senior Leadership has been fantastic."

Education Solutions
“Thank you so much for your help coordinating our graduation yesterday! You made my job so much easier and really helped the event run smoothly!”

"Kudos to Dianne for helping with a very urgent request and always being available for any project, big or small. Dianne truly goes the extra mile to ensure that we the best service possible."

Healthcare solutions
"She has quickly learned all of the manual TC protocols, and all of the blood isolation protocols and QC testing. I am impressed with her attention to detail and overall good nature.”

“I had an emergency request to produce oversize copies of posters, which she fulfilled in less than 15 minutes. She was friendly, polite and very understanding of my short notice request." 

“I am a scientist at whom your staff helped with an infographics/slide project for an HIV conference in Boston.  The “WOW” factor was present and well-received.”

Media Solutions
"Our COO's schedule is difficult to manage, but Ardiana went above and beyond to secure a guest office for his visit. It’s a joy to work with her.” 

"She is very charismatic and approachable. She has helped me numerous times with anything I need on the floor. Her periodic check ups help to avoid minor situations turning into bigger ones and brings balance to our floor.  Thank you very much! We appreciate your help!"

"She's quick to respond, efficient and handles the most complex/annoying of requests, she's been absolutely indispensable." 

“From and catered meetings and conference room setups to reception and messengers, FSO does whatever it takes to make sure our end-users are fully satisfied.”

Retail Solutions
"He went the extra mile and in doing so he saved us tens of thousands of dollars in shipping charges."

“Thank you for all of your help and hospitality this past week. You made everything top notch for all of our guests.”

Our team is committed to hiring quality employees who are trained, incentivized, and motivated. They are passionate about their purpose, excited about what they do, and you will feel like they are truly an extension of your business. We have a proven track record of reshaping our clients’ success by always improving service, controlling cost and taking better care of the people who serve them.

It’s a great joy for me to get to work every day with a team of such smart, creative, and passionate people. Know that you are all APPRECIATED!

Have a great day and thanks for being a part of our amazing journey.

Mitchell D. Weiner
Chief Happiness Officer  

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"If the wind will not serve, take to the oars." –Latin Proverb
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About the Author:
Welcome to the fastest growing onsite outsourcing company in the nation! Led by Mitch Weiner, co-founder and industry pioneer, FSO is "the" award winning enterprise-wide outsourcing and people solutions firm servicing a multitude of clients across North America.

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