Don't Just Do Your Job. Make A Difference.

OUR CORE VALUES: A POWERFUL CODE OF ETHICS APPLIED TO YOUR ADVANTAGE

Good Morning Folks,

Less than 48 months ago, hundreds of FSO clients ALL relied on someone else who let them down. Now they have made the switch to us. Why? What do we have that serves their needs better?

I can tell you that winning this business took a combination of amazing strategy, planning, training and having great players who are committed. Everyone on the team knows their position and role and they work in harmony to execute greatness. That is what FSO is all about – a perfect harmony of perfection and greatness.   

We have won and continue to win because we make everything PERSONAL – this is what attracts great talent to FSO, and why prospects have chosen FSO and why our clients retain us – not because we have are trying to push equipment and not because we are this massive bureaucratic organization that moves as slow as a snail.  

People want to be part of FSO as clients and employees because we are passionate and we CARE about what it means to be there for them.

Though they are posted here and on our website, reflecting on how far we've come and how much further we plan on going, I thought I'd remind you of seven core values that define how we “go to business” and are reflective in everything we do and every interaction we have:

+ Inspire Greatness

The skip in your step, fire in your belly or twinkle in the eye inspires those around you and the clients we serve.

+ Believe It. Deliver It. (re)Imagine!

Continuously improve. Break out of your world and look at things ahead of the curve and from a different perspective.

+ Knowledge is Power

Excel in the knowledge of our industry. Never stop learning both professionally and personally.

 + Build Open and Honest Relationships

Business is personal. Relationships are for life. Always act with integrity, loyalty, collaboration and open communications.

+ We are Family!

Collaboration, motivation and celebration of each other’s achievements is the secret to building the best partnerships with each other and the our world.”

+ Think Lean

Always operate as if you own the company. Take pride in adding value by increasing productivity, efficiencies and service while reducing costs.

+ Give Back

Celebrate our success by making an impact extend far beyond our office walls. Give back to our communities and those less fortunate.

Nobody and I mean nobody will take CARE of the folks like FSO USA. 

We're  on a roll. And our expansion plans to light up a nation are all in motion. 

As we head into a new week remember that everything we want to achieve is in our grasp! Everything we dream about can happen. We just have to have the conviction to go get it. We have to have the heart to make it happen and the desire to put forth the effort.

Have a GREAT day and Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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"Second chances are only for those who are not afraid to try again."

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Learn more about what DIFFERENTIATES FSO here

InspireME Friday: Opportunity to Make A Difference = Opportunity To Advance

"Great messages this week. This is what differs us from the rest. I've never seen this much passion in a company in my years in outsourcing. Thank you Mitch and Jim for inspiring us each and every day to be the best that we could be."  ~~Joseph Yap, FSO Account/Manager & Experience Director

Good Morning Folks,

Every day I've nominate different employees from all walks of our company to write an inspiring company-wide email to set the tone for the day. Today I want to take what I heard, what I learned this week and share it with you.

I have always been a boss people want to work for. Someone that all employees can communicate with without fear of judgement. I always make myself available to talk with them as they make their own decisions.

When the employees’ career goals match what the company is trying to achieve in the long term, people stay and prosper. As soon as this equation becomes unbalanced, great employees seek opportunities elsewhere.

Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.

In a blog post in December I suggested ten simple ways that we motivate our best people which collectively make FSO The HAPPIEST Place To Work On Earth!

1. Challenge them

2. Give them the opportunity to make a difference

3. Give them the opportunity to advance their career

4. Be one of the leading places to work

5. Pay them well

6. Give them the ability to make decisions on their own

7. Be the boss they want to work for

8. State the company's beliefs and values

9. Be supportive of their personal goals

10. Provide complementary team members

We all have the power to make a difference today. We all have the power to touch someone today and change someone’s life.  I try to do this every day.  Show some love, give some hugs and tell someone how much you care for them.

• Try today to be a mentor, a teacher or just a friend.
• Take an interest in someone’s life.
• Ask them how they are doing, how is the family, how are the kids.

As a result, At FSO, employees really do feel a sense of accomplishment after hard work. We show every employee where they can go inside our company. We share a detailed vision!

• FSO is the Fastest growing outsourcer in the Industry
• FSO is the displacing its competitors every day
• FSO is the best place to work in the industry
• FSO is providing thousands a chance to reach their goals
• FSO is the most sought out company in the industry to work 

As everyone knows, when we hire, we always look for the skip, fire and twinkle!  We are looking for potential. We are looking for people who can be developed, and who are future LEADER program candidates (FLP).

I talk about FLP everyday with several members of the business. I hope everyone understands how important it is for both the happiness of our clients, and the development and future of FSO. We currently have about 270 FLP members, and the FLP promotions for the year are well over 20. This is growth. This is development. This is finding that spark in someone, recognizing it, and helping them develop skills that will allow them to see and reach their potential. This is what we do and what sets us apart from our competition. This is why people reach out  everyday, expressing their interest in becoming a member of the FSO family.

We want out clients to love FSO because we CARE for our people and we make our clients look good - we get the job done and help them across every aspect if their business - we live and breathe their organization and we become critical to the future and growth of their company - we are FSO USA and we are their Partner and we will be with them side by side leading the charge forever.

Thanks to Stacey Andrea, Jim Caton, Kimberly Shepherd, Mike Reitano, Russell Gambino, Hillary Reilly and Joseph Yap whose insights both inspired and helped create this post.

I hope you feel the Passion and I trust you are Inspired to lead the charge.

Happy, Healthy, Safe and Refreshing Weekend,

Love Life!

Mitchell D. Weiner

Chief Happiness Officer  

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