CEO of a Fortune 100 Corporation or Director of Administration at an AMLAW 200 Law Firm? I Invite You TO Consider....

"We have saved clients millions in their back office operations, while also training, motivating and incentivizing their office services teams to take hospitality and care to the next level."

Good Morning Folks,

I invite you to consider today’s economic malaise where unemployment is high and consumers and businesses keep their pocket books mostly closed. 

Businesses too have undergone massive cost cutting. 

There have been massive layoffs as organizations have cut headcount to the bone. 

Businesses and their employees are working in a much leaner environment than they were ten years ago.

Yet work needs to get done and profits need to be higher.

That’s where Onsite Outsourcing comes in. By partnering with FSO, outsourcing can become a leverage that can help use new resources for new projects and help drive revenue growth.

Discover the Benefits of a Better Outsourcing Experience

==> Redirect Your Valuable Time Towards What You Do Best

==> Do More with Less: Wring Costs Out of Operations

==> Gain Access To Operational Expertise, Service Lines, Resources And Capabilities You May Not Possess 

==> Leverage New Technologies With Revolutionary Impacts And Widespread Benefits

We bring onsite outsourcing services to Fortune 500  nd ALMLAW 200 organizations.We take over all non revenue generating areas of a business (mail, copy, reception, records, IT, security). 

Our goal is to analyze these area and find the cost savings, while also taking over the people in those areas so we can take the administrative burden off of our client's minds and backs, and treat the people in those areas of business better than the client can through training, incentives, rewards and recognition.

We have saved clients millions in their back office operations, while also training, motivating and incentivizing their office services teams to take hospitality and care to the next level.  

Nixon Peabody, PwC, NBC Universal, Brother International Y&R, AstraZeneca / MedImmune, Kenneth Cole, Kate Spade and Cartier, have partnered with FSO and  will confirm  significant  and positive changes in employee attitude and results.

I am happy to discuss various options as they pertain to your organization's unique needs or the needs of others you may know! Call me personally 212-204-1193.

Have a GREAT DAY as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

   
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“You were born an original. Don’t die a copy.” 
~~~ John Mason

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Law Firms: Is Your Outsourcing Marriage On The Rocks?

"Your company continues to amaze me. I am in awe of what you have done in just a few short years. Your enthusiasm for your team is wonderful. What a joy it is to not only find a CEO who believes in his employees and business, but to find that your employees have the same goals and mission you do."

Good Morning Folks,

When you exchanged Wedding vows with your spouse, you accepted, comforted, honored and promised to keep each other in sickness or in health, for better or worse, so long as you both shall live.

Fortunately these vows don't apply to the marriage with your outsourcing partner.

So if you’re fed up with shoddy service, snails-pace bureaucracy, unhappy-unmotivated workers, low productivity and poor overall results, welcome to our world of outsourcing bliss.

From the first infectious smile that greets you by name in the morning and changes the whole demeanor of your day, such happiness is contagious –– when the boss has it, it trickles down throughout the entire organization. Today, an enormous opportunity exists to (re) imagine and reinvigorate your workplace and workforce with FSO.

Nixon and Peabody, PwC, NBC Universal, Brother, Y&R, AstraZeneca/MedImmune and have switched to FSO and will confirm significant and positive changes in employee attitude and results.

==> It's Time to Explore A Better Outsourcing Alternative:   
  
==> Get Personal Attention Instead of Voice Mail

==> Get Consistency Instead of New Faces

==> Get Decisions instead of A Chain of Command Without Authority to Act

==> Get New Ideas instead of More of The Problems You Hired Your Vendors to Solve

==> Get Unmatched White Glove Service From Friendly, Smiling, Accommodating And Productive People Matched To The Culture And Fabric Of Your Firm

==> Get All of The Above at Lower Cost

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What Have We Done For Law Firms Lately?
  
At Weitz and  Luxenberg:
Turning a expense burden into a profit center: We recently completed the largest and most successful document conversion in the New York area, migrating over 35 million pages to electronic format. Savings come not just from eliminating each $900 lateral file, but also from freeing up Class A office space formerly used to store paper in order to be sub-leased for millions of dollars per year.

For another large law firm:
A reduction of the  record's department's real estate footprint from just over 26,00 sqf down to 9,500 sqf, thus providing the firm with cost-savings close to 50k annually, Cross-training of the entire records staff to improve efficiency and coverage needs, the destruction of 2,400 boxes and another 15,00 sent to offsite storage, a floor by floor audit and clean-up of all eight of the firm's floors in Newark, and the list goes on and on.
  
Can your incumbent do this?

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What Customers Are Saying:

“They saw that our business is changing and actually came to us with suggestions on how to reduce costs.”

“Outsourcing to FSO frees us to leverage our core competencies.”

“Supply costs, headcount, workflow, equipment utilization and configuration — they’ve strategically explored options and (re)IMAGINED our operation from top to bottom.”

“People show up and work gets done. The front desk changed to outsourced model and is very successful.”

“They are like proactive, like a breath of fresh air. They’re well dressed, presentable and… cheaper!”

“Since shifting from in-house to outsourcing the cost is better and performance has improved”

“We are convinced the did the right thing and picked the right company. Things are getting done that were overlooked before. Now we have the manpower and expertise that was lacking and, as a result, improvements are being made all the time.”

Over 200 firms in 500 National locations have already made the switch, helping us to become the fasted growing privately owned company in the industry. The impact and results at these sites are nothing short of remarkable.

So if you are going home at night overwhelmed and under appreciated, and would like to turn those outsourcing frowns to smiles, you owe it to yourself to explore a better alternative.

Why not choose happiness instead?

Call me personally at 212.204.1193 and I’ll show you how to take the headaches off your mind and plate, put the fun back into work and a smile on your face.

Have a GREAT DAY as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

   
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"The manager accepts the status quo; the leader challenges it."

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Don’t Wait For The Expiration Notice To Start Exploring A Better Outsourcing Experience

"With FSO, you can expect delivery of phenomenal solutions that promise to take better care of the people, improve service, and reduce costs."

Good Morning Folks,

To be a leader in your industry, not a “me too” company, you need to understand and leverage your core competencies. To remain a leader, you need to adapt to constant change.

For many providers in the outsourcing industry, adapting to change means coming to you — the customer — with proposals to increase equipment, headcount and, of course, your monthly spend. Few outsourcing vendors will react to changes in your competitive landscape with suggestions on how they can help you do more with less and actually reduce your costs.

Unless that vendor is FSO.

FSO will (re)IMAGINE your operation from top to bottom. Not only to offer a better business service and to wring more costs out of operations, but also to create a surrounding experience that wows you at every touch point and can’t be duplicated.

We will examine changes in supply costs, headcount and workflow, equipment utilization and configuration and our “know-how” team comprised of over 200 subject matter experts and analysts will strategically explore new and productive combinations technologies and people.

By contracting with FSO and embracing its PERSONAL, PASSIONATE, and PRODUCTIVE culture, you can expect delivery of phenomenal solutions that promise to take better care of the people by providing comprehensive training, awards and recognition, improve service, and reduce costs.

Don’t wait for your renewal notice. Give me a call anytime through the contract to discover how our “more for less” capabilities and unique differentiators can be applied to your advantage.

Have a GREAT day. Love LIFE!

Mitchell D. Weiner
Chief Happiness Officer

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"You’d be surprised how little I knew even up to yesterday."
~~ Jack Kerouac
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PS. Call me directly at 212.204.1193

Law Firms: What If Gordon Gekko Bought Your Outsourcing Partner?

"Greed, for lack of a better word, is good. Greed is right. Greed works." ~~Gordon Gekko

Good Morning Folks,

In 2008, Gordon Gekko, (the fictional character and main antagonist of the 1987 film Wall Street and the antihero of its 2010 sequel Wall Street: Money Never Sleeps), was named the fourth richest fictional character by Forbes who attributed US$8.5 billion net worth to him.

 

There is a difference between a Gordon Gekko kind of "investor" who buys an outsourcing company as short investment hold with a hidden agenda, versus a "hands-on" private owner with a long-term commitment with a people and service focus.

Especially in the legal industry when when the results of the 2013 Chief Legal Officers survey showed that firms need greater cost reduction (52%) and more efficient project management (52%). 

Isn't that why you outsourced your back offices services to begin with? 

You could cut expenses to the bone and fire "non-essential" staff and associates. Oh wait, you probably already did that. You could slash your own compensation, but I don't see too many lawyers lining up to volunteer for that option. Or you could learn to become more efficient, by applying legal project management aka. Outsourcing as it should be.

At FSO, We make law firms more profitable, efficient, productive and competitive by taking over and running their back office services with proprietary formulas and technology.

FSO has a great offering which would help your firm improve service, reduce cost and take care of people.

By coming in and (re) IMAGINING your whole operation from the bottom up to the inside out, we can deliver an unduplicated client and employee experience so you stay relevant and don’t get outsmarted by competitors with new technologies and different ideas. 

Get the security of knowing your onsite outsourcing provider is truly delivering ongoing cost saving & proven best practices and out to make you rich and famous, not the Gekko way which is the other way around.

Call me directly at 212.204.1193 and I will be glad to speak with you personally. 

Have a GREAT DAY as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

   
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What Have We Done For Law Firms Lately?
  
At Weitz and Luxemberg:
Turning a expense burden into a profit center: We recently completed the largest and most successful document conversion in the New York area, migrating over 35 million pages to electronic format. Savings come not just from eliminating each $900 lateral file, but also from freeing up Class A office space formerly used to store paper in order to be sub-leased for millions of dollars per year.
  
Can your incumbent do this?
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Revolutionizing Records Management In the Digital Practice of Law

"FSO has worked with organizations as varied as insurance companies and law firms to implement records management strategies and to offer significant reductions in paper."

Good Morning Folks,

Monday is always a great day to get organized which makes Mitch's Monday Musing today about the digital practice of record management where we'll explore the myth of the paperless office. Or is it a myth any more? Let's dig in.

In an age of workshifting, cloud computing and big data, digital and paper worlds are at the crossroads. 


With more access to information then ever, managed records services has the potential to drive business transformation.

Talk of a paperless office has been around for well over 40 years.

Wrote the BBC, “Today automation has displaced paper from some activities. On London Underground for example, over 80% of journeys are now undertaken without a paper ticket being issued.”

Yet paper remains at the heart of our culture.

Every time a paper cup is used for coffee, a banknote is used, an email is printed, the post arrives or a physical newspaper is read at a desk, the paperless ideal disappears back into the mythology it came from.

FSO is advising companies wanting to become paperless, but it agrees that in practice this often means "less paper."

Again, our own offices are not entirely without hard copies. But this appears to be true nearly across the board.

Many businesses still rely heavily on paper to support business processes – whether it is finance and accounting or HR. FSO can help intelligently organize information from both paper and electronic sources and make it more readily available to office, mobile and remote workers.

“Just in case

Attorneys Examine Evidentiary Documents at Weitz and Luxenberg

FSO has worked with organizations as varied as insurance companies and law firms to implement outsourced document and records management strategies" and to offer significant reductions in paper

FSO's Bobby Dillon

Our Bobby Dillon should know. As Best Practices Experience Director, he brings a wealth of knowledge and expertise across all of FSO’s services from mail, logistics, copy, print and scan to document production – just to name a few. 

At FSO Client Weitz & Luxenberg, Bobby got his MBA in Records Management during a massive 3 ½ year project, the largest and most successful document conversion in the New York market and surrounding areas - migrating over 35 million pages of paper to an electronic format at the famed barristers.

Bobby and his team achieved this by following rigorous checks and balances, quality control and document processing perfection. This is the type of success and model of perfection that Bobby leads across all of FSO’s client locations. 

Because Weitz & Luxenberg deals with Asbestos cases, the law still requires paper records retained for 30 years, so 25-30K bankers boxes were sent offsite to low cost storage, freeing up an entire floor of premium Manhattan office space for lease to others or more profitable venture.

Shawn Curwen joined FSO from Weitz & Luxenberg having run the client side of the legal document management services project with Bobby. Shawn will confirm the benefits delivered to his former employer are:

• Smart environmental and corporate stewardship helping to make for a better planet

• Cost savings- documents shipped off site pennies on dollar or shredded to free up a whole floor of premium office space previously used for file 

FSO's Shawn Curwen

• Reduction of footprint reduces costs

• Efficient and accessible lost paralegal billable hours searching for

° Keyword traceable if you use ocr, which helps find the smoking gun within a haystack of documents and can help win cases

• More accountability with a better chain of custody to identify where document is

"I look around many offices as I visit clients and they've got binders upon binders of paper that no one will ever look at again," says Denise Ngeow, FSO VP of Corporate Strategy.

As business moves into a digital world, FSO leads the way with end-to-end information management services that enhance every stage of the entire document lifecycle.

FSO works closely with our clients to develop continuity programs that provide our clients with a good night sleep when it comes to the safety of their records. FSO’s strategy to take our clients to a digital platform is a long-term dedicated approach to ensure long term success.

Our unique approach focuses on key aspects that define a comprehensive digital records management solution:

1. Establishing a Sponsor – 
FSO collaborates with clients to help identify and gain the buy-in of senior executives or partners to sponsor and support digitization initiatives.

2. Digital File Creation - 
FSO will work with our client’s IT department and stakeholders to review and streamline the manner in which data is exported or transferred to official virtual folders in our client’s records and document management systems.

3. Digital File Usage & Maintenance - 
FSO will work to communicate and train staff to ensure emails and attachments are digitally filed in official virtual public folders.

4. Scanning - 
FSO will take ownership of all scanning responsibilities through development of trust with administrative assistants or paralegals. This allows our clients to focus on more revenue generating and core business activities. 

5. Digital file retention and disposition - 
As with physical records management, FSO ensures that retention periods are tracked, with clients presented with lists of physical and digital  files for destruction approval at the appropriate times.

FSO's skilled Know-How Team™ of ROI, IT and strategy experts will put all aspects of your document processes under the microscope, analyze their findings then give you a blueprint for success. You'll get an unbiased solution that transforms your document lifecycle into an organizational memory bank providing employees, clients and all stakeholders with secure, convenient and timely access to the records and information they need.

According to Shawn, “We’ve gained more accounts, repeating the recipe for success mastered at Weitz. We’re different from the incumbents and competition. No one can match our knowledge base in records imaging and retention. Ultimately we take away non-revenue jobs, freeing up more of their time to practice law.”

FSO can provide the full outsourcing of business processes, for example managing invoice processing, HR, finance and accounts and also IT outsourcing. 

Using a single provider offers the potential to deliver further cost savings, increase productivity and also enable tighter process and financial controls through better regulatory compliance.

If you’d like to explore how FSO can bring your records management into the digital age, contact me personally at 212-204-1193.

Have a GREAT day as I look forward to seeing all of you soon.

Mitchell D. Weiner
Chief Happiness Officer

Learn more about what DIFFERENTIATES FSO here