"The talent within our organization is awesome, but what makes FSO so unique is the passion and love that we possess. We are proud to share that warmth and level of care with our clients, our employees, and of course amongst ourselves."
Good Morning Folks,
During our planning phase in 2010, my vision was to bring FSO to a national organization by 2015 – building regions and solidifying deals that are national in all verticals, especially in the legal marketplace.
No business can sustain growth without investments in its infrastructure, people, systems, and training. This, coupled with remaining close to my staff and clients, has always been my benchmark for success. With that said, I’m very pleased to announce a major restructure that includes promotions, appointments and the addition of new staff.
Joining our family as Vice-President, General Manager is Richard Boland. In this highly important role for FSO, Rich is poised to have an immediate impact on our staff, clients and results as they relate to profits and revenue stream. He will cover the entire Mid-Atlantic region and select accounts in NYC. Reporting in to him will be Dave Christian (Mid-Atlantic Regional Director), Angel Negron (Experience Director), and Neal Michael (Experience Director). Additionally, Rich will immediately take charge of the NY sales team, and hold responsibility for database and document management. As well, effective immediately, Rich will be a member of our Executive Leadership Team.Prior to joining the FSO family, Rich held full P&L responsibility for Iron Mountain’s southern United States area, which included 13 states and 2,000 employees. Rich grew total revenues, increased profit contribution from the region, and closed more than 10 strategic acquisitions in new and existing markets. Before joining Iron Mountain, Rich led the Southeast Region of Pitney Bowes Management Services. Rich joined Pitney Bowes through the acquisition of Ameriscribe Management Services. At Ameriscribe, Rich served as Vice President of the Central Region and Canada. He was also a member of the senior management transition team that created and integrated the new organization following the acquisition by Pitney Bowes.
To say that Rich is excited to join FSO is an understatement. In a recent exchange, Rich said something that I have not forgotten – great businesses are defined by great people, and the experience we’ve shown him thus far reinforces his confidence that there is a fantastic future on the horizon for all of us. I could not agree more! Rich, we are very excited to have you with us.
Also joining our family is John DeSena as Vice President & General Manager, North America. A true industry leader, John brings to FSO an intimate knowledge of our business. Dating back 25 years, John worked for me in building and growing the outsourcing business at Archer. Today, like so many others, John has “come home” to be a part of an organization where the emphasis is on the people. Something so many of our competitors have forgotten.
A seasoned general management executive, John most recently served as Vice President of Operations at Canon where he managed over 1,000 employees in five regions across the country. Notably, he achieved over 120 million in revenue across multiple services while remaining focused on delivering client solutions and satisfaction. Additionally, over his illustrious career, John has: led large customer implementations across multiple regions and service offerings; created operations infrastructure to support and exceed client expectations on a national level, while providing support to thousands of field employees; provided the oversight of digital document conversion; and been instrumental in integrating people, process, and technology for multiple top Fortune 50 companies.
Headquartered in Los Angeles, John’s sole role for FSO will be to build us a national organization for operations, sales and people solutions while driving strategic and financial results. This will include, but not be limited to, hiring, training and managing teams throughout the United States. Effective immediately, John will also take a seat on our Executive Leadership Team.
Reporting in to John is Christine Rainey. Before I can say any more though, I’m thrilled to announce the promotion of Christine Rainey to Regional Director of the North East. When it comes to attention to detail and building robust teams that deliver Service Extraordinaire, there is no one more dedicated than Christine. She has taken a portfolio of business and sites in our New Jersey market and doubled it in just over a year. This type of success comes from Christine’s ability to maintain 100% client retention and amazing references from every client. With this type of success, it should come as no surprise that it is time to take Christine’s talent to greater heights.
Also reporting in to John is Missy Adriazola (National Director of Hospitality and Training). In her expanded role, Missy will be supporting John to build our national structure for front of house and hospitality.
Another report in to John is a familiar name for many of you. With nine years of experience working in our company, I’m thrilled to announce that Lori Dacchille, who recently relocated to California, will be supporting John to build a robust People Solutions organization for us on the West Coast. Welcome back Lori!
With all of that said, please join me in welcoming Rich; welcoming home John and Lori; and congratulating Christine! The talent within our organization is awesome, but what makes FSO so unique is the passion and love that we possess. We are proud to share that warmth and level of care with our clients, our employees, and of course amongst ourselves.
Our future is bright and I am focused on helping each and every one of you achieve your greatest success and fulfill your dreams.
Have a GREAT day as I look forward to seeing all of you soon.
